Thanks Melvin for this 5/5 review! We love to see it and will welcome you here again next time.
2/10 (非常に不満)
Joseph
カップルで旅行
2023 年 9 月 1 日
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Di not like the no river
Joseph
2023 年 8 月に 1 泊滞在
BIG4 alburyからの返信 (投稿日 : 2023 年 9 月 1 日)
Sorry we did not have a river for you!!! It is very close by though :)Thank-you BIG4 member that booked through Expedia partner (confirm we honoured BIG4 discount) . Please remember to book through BIG4 next time!
10/10 (非常に良い)
Dina
小さなお子様連れの家族旅行
2023 年 8 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stopped over on a drive from Sydney to Melbourne with 2 young kids. Checking in was easy with instructions sent to me as we were arriving late. The cabin was spotless - absolutely spotless. It was so clean my white socks did not even pick up any dirt. The rooms were a good size for the 4 of us. If we were not passing through we would definitely have stayed longer. At the very least, we now have our overnight stopover location for our next roadtrip across the border
Hi Dina, thank you for taking the time to leave your 5 out of 5 rating and kind comments. We are very pleased to see loved our high cleaning standards and easy check in process. We hope we can welcome you and your family back for an extended stay someday.
10/10 (非常に良い)
Gilles Jules
2023 年 8 月 22 日
Gilles Jules
2023 年 8 月に 1 泊滞在
BIG4 Alburyからの返信 (投稿日 : 2023 年 9 月 3 日)
We appreciate you taking the time to leave your 10 out of 10 rating, Gilles. See you again soon!
Hi Ursula, thank you for leaving your 5 out of 5 rating and review. We are thrilled to see you loved your stay and hope to see you again in the future!
10/10 (非常に良い)
Cheryl
家族旅行
2023 年 5 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was excellent I really like the place and will back again
Hi Cheryl, thank you for taking the time to leave your 5 out of 5 rating. We are thrilled to see you loved your stay with us and plan to visit us again. We look forward to seeing you again in the future.
Thanks for leaving your 8 out of 10 review, Gilles. We hope we can welcome you back in the future.
10/10 (非常に良い)
Renea
2022 年 12 月 11 日
Renea
2022 年 12 月に 1 泊滞在
BIG4 Alburyからの返信 (投稿日 : 2023 年 9 月 3 日)
We appreciate you taking the time to leave your 5 out of 5 rating, Renea. We hope we can welcome you back in the future.
10/10 (非常に良い)
Jane
家族旅行
2022 年 12 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
quiet, small, good facilities, excellent Kitchen in the cabin with a fantastic stove & oven - was a pleasure to be able to cook easily & have ability to make a good meal.
Thanks for choosing to stay with us recently Jane, and an extra thanks for sharing your great feedback with us. We look forward to having you stay with us again one day soon.
Hi Mace, we are very pleased to see you enjoyed your cabin and comfortable bed. Thank you for leaving us your 10/10 rating, we hope to welcome you back soon.
8/10 (良い)
Shayne
2022 年 3 月 30 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Shayne
2022 年 3 月に 5 泊滞在
8/10 (良い)
Louise
カップルで旅行
2022 年 3 月 17 日
良かった点 : 清潔度
we were very thankful for the upgrade to the cabin more appropriate to my health issues.
Hi Louise, we are thrilled we were able to provide you with a cabin upgrade to make you more comfortable during your stay. Thank you for leaving us your review, we hope to welcome you back for another getaway in the future.
Thank you for taking the time to leave us your review and 4/5 star rating, Robert. We appreciate you leaving us your valuable feedback and have passed it onto maintenance to rectify the issue. For future reference, we are always more than happy to assist you with any issues you have during your stay if you bring them to our attention. We hope we can welcome you back to enjoy another stay one day.
6/10 (普通)
Tirtha
家族旅行
2021 年 12 月 30 日
気になった点 : 施設のコンディションと設備
It was clean but the condition of the property was below par in compared to the pricing.
Hi Tirtha, we are disappointed to read your review but appreciate the opportunity to respond. We are sorry to see you didn’t find our property to be of great value as our rates are in accordance with industry-wide peak periods and public holidays. We appreciate you mentioning our high cleaning standards and hope we can welcome you during one of our quiet seasons.
10/10 (非常に良い)
Seda
2021 年 11 月 15 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very hospitable people..A lovely place it was.
Seda
2021 年 11 月に 5 泊滞在
BIG4 Alburyからの返信 (投稿日 : 2021 年 11 月 22 日)
Thanks for letting us know how your recent stay was, Seda. We appreciate your support.
We're disappointed to receive your low star rating but appreciate the opportunity to respond. We invite you to contact us directly if you would like to discuss your feedback further, as our goal is for all guests to have a superb stay.
10/10 (非常に良い)
宿泊されたお客様
小さなお子様連れの家族旅行
2021 年 5 月 7 日
良かった点 : 清潔度、施設のコンディションと設備
Lovely cosy cabins. BBQ cooking available. Convenient location for a number of eatery types. Bring your own hairdryer.
Thank you for taking the time to leave us your 5 star rating and wonderful feedback. We are very pleased you enjoyed your stay in one of our cosy cabins and loved our convenient location. We hope to welcome you back in the future.
Hi David, thank you for taking the time to leave us your review! We are pleased to see you had a 5/5 stay with us and your kids enjoyed our heated swimming pool. We appreciate you mentioning our friendly team and their efforts to keep our park in top condition. We hope to welcome you back for another stay in the future.
10/10 (非常に良い)
宿泊されたお客様
2020 年 12 月 1 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Clean, quiet,friendly, helpful staff and walking distance to shops.Cabin was also very well equipped. The shower also deserves a special thumbs up, with the best water pressure and nice and hot.
Thank you for taking the time to leave us your feedback and 5/5 rating. We are thrilled to see you enjoyed your stay and loved our excellent water pressure, nothing beats a hot shower after a day of exploring! We appreciate you mentioning our friendly staff and hope to welcome you back one day soon.
10/10 (非常に良い)
宿泊されたお客様
小さなお子様連れの家族旅行
2020 年 11 月 29 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Family friendly atmosphere. Great pool and kids play area. Staff were friendly and helpful.
Thank you for taking the time to leave us a review on your recent stay with us. We are pleased to see you loved our family-friendly atmosphere and swimming pool. We appreciate you mentioning our helpful team and hope to welcome you back one day.
Thanks so much for taking the time to share your great feedback with us from your recent family holiday. We wish you happy and safe onward travels and we hope to see you back again one day soon.
Unfortunately we are unable to locate a booking as this is posted as 'Anonymous" and therefore we are unable to contact you to discuss your 1/5 rating. We take all guest feedback seriously and use it as a tool to continually improve our guest experience and our park, so we would be happy for you to contact us directly to discuss your thoughts with us.