The hotel shuttle picked my friends and I up from the airport. For each of us, they wrote a separate welcome card. The driver expected a large tips. At the front desk, the woman replied to all my questions with "yes, sure!". So when I asked if breakfast is included she also says "Yes, Sure!". When I asked if my stay can be credited to my Marriott Reward Card, they say "Yes, Sure!". When I asked if they can help me to locate my Reward card number, they say "Yes, Sure!". Later I found out nothing they say "Yes" were actually done or true.
The room dirty, the shelf is carpeted with thick dust, the floor at the entrance is mushy. The paper at the bottom of the water glass on the dinner table is thin and slippery. When the glass fall and broke, the cleaning lady just pick up the large pieces for me and put them all on the table, then left. I called them back to take away the pieces. The room next to the railway is noisy in the evening, even though I requested for the highest floor. The window once opened, is really hard to close. Through out the day and night, the electricity went off and on several times. The Wi-Fi is occasionally good, but not stable and not assessable in the bedroom. The shower water is suddenly hot and cold.