2/10 Terrible
Ira
May 24, 2024
Disliked: Staff & service
there was a mistake on my booking through Expedia to the current date, and I called within two hours to notify of the mistake. I got the runaround between Expedia and the hotel and the hotel would not approve the date change. Expedia took my money for the entire night, saying that the hotel would not allow a change in date even though they had plenty of availability. I reached a couple of people at the hotel who could not approve any changes and said I had to go through email reservations and hotel manager, Who apparently told Expedia that I did not follow the proper rules. All they had to do was to approve the change. I would've been happy to pay an extra change fee, but not have to book an entire new reservation.
Ira
Stayed 1 night in May 2024