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Reviews of APA Hotel ＆ Resort Yokohama Bay Tower

3 out of 5
APA Hotel ＆ Resort Yokohama Bay Tower
5-25-3 Kaigandori, Naka, Yokohama, Kanagawa

Reviews

8.6

Excellent

Rating 10 - Excellent. 881 out of 1770 reviews" "
Rating 8 - Good. 579 out of 1770 reviews" "
Rating 6 - Okay. 187 out of 1770 reviews" "
Rating 4 - Poor. 73 out of 1770 reviews" "
Rating 2 - Terrible. 50 out of 1770 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Shoko

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This is my 2nd time at this location. The room we checked-in had an obscene odor that kept us awake all night. We tried to identify where the smell was coming from by sniffing around but couldn’t locate. Finally around 4 am, we called the front desk to request a room change, which they kindly accommodated. However, the 2nd room we checked in also had the less obscene version of the same wet rotten towel smell. We then figured out that it came from the vent. We also saw a small blood stain on the toilet seat, and a bit grossed out by it. I know they were extremely busy during their holiday seasons, and quite frankly we didn’t want another inconvenience of switching the room, so we stayed the same another 5 days. Overall, all staff was very nice except for 2, whom did not seem to represent overall APA professionalism. I had a family member coming by to drop off an item at the front desk, and was quite offended by the way she was treated. Other than that, we had a pleasant stay.
Stayed 7 nights in May 2024

10/10 Excellent

Eunice Pearl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is convenient to lots of places around Yokohama. They also have family mart in the hotel, and also just outside the hotel to buy bunch of necessities and foods. The room is so clean and comfortable to sleep. The view from where I stayed was magnificent!
Stayed 3 nights in May 2024

10/10 Excellent

Jaspal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Recent Development
Stayed 2 nights in May 2024

8/10 Good

Winston

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bay view in the upper leves is worth the extra price
Stayed 1 night in May 2024

10/10 Excellent

Dylan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Easy check in and check out. Rooms were small but manageable. Very clean and lots of amenities.
Stayed 1 night in May 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Two familymart’s inside were amazing
Stayed 3 nights in Apr 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful with tourists
Stayed 16 nights in Apr 2024

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024

8/10 Good

kunishima

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Liked: Staff & service, amenities, property conditions & facilities
Right on the bayfront, with a pool and a beautiful Onsen. An easy walk over the bridge at night, close to an underground stop. A clean room With a view, it wasn’t massive, but that’s standard for Japan. I’ve stayed here twice and I will stay there again.
Stayed 1 night in May 2024

10/10 Excellent

Yurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Valentina, New Westminster

Stayed 2 nights in Apr 2024

8/10 Good

Teresa da

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very quiet & comfortable.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was well-located at Yokohama Harbour. We walked to Cosmo World, the huge Ferris wheel, the air cabins, the tall ship, the Landmark Hotel 69th floor lookout, brickyards,…all the local attractions. And we’re seniors. La veranda restaurant in the hotel serves a great breakfast buffet, with both Japanese and western options. A coin op laundry supplies its own detergent. Got a load done for $3. Dry for a buck. Subway station right down the street. Yokohama is a beautiful city and the Apa tower is perfect. Pay a little more and get a room with a view of the harbour. It’s especially beautiful at night.
Stayed 2 nights in Apr 2024

6/10 Okay

Gayle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very small, but it was clean and comfortable. The reason I gave such a low rating is because we went to check in early but we were told we couldn’t and had to store our luggage, which was fine. The problem was that when we went back to check in at 3:00 there were so many people who were also checking in that it took 40 minutes of standing in line before we were checked in. I’ve traveled to 65 countries and have never experienced anything like this before. It was very off putting and I wouldn’t go back because of that.
Stayed 1 night in Apr 2024

10/10 Excellent

James, FOUNTAIN VALLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Good: ・Easy check in, easy check out ・Being a recently built hotel, the property is new and clean. ・It includes a 24hr convenience store built in. ・Has a giant bathing area. ・Food was good there. ・Close to the station The Bad ・Central heating is hotel-controlled, but you can adjust in your room. ・While food was good, dining choices are limited. ・Outside restaurants are sparse in the area. ・The station is not a major one, which means you must be careful when riding on trains (express will skip the station) The Others ・Roomy enough for me, but some might feel squished in. Just remember to store your suitcase under the bed. ・They have some right-wing books on the rack. I don't care, so it's not a problem for me. ・Make sure to get on the correct elevator!
Stayed 3 nights in Jan 2024

10/10 Excellent

James, FOUNTAIN VALLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Good: ・Easy check in, easy check out ・Being a recently built hotel, the property is new and clean. ・It includes a 24hr convenience store built in. ・Has a giant bathing area. ・Food was good there. ・Close to the station The Bad ・Central heating is hotel-controlled, but you can adjust in your room. ・While food was good, dining choices are limited. ・Outside restaurants are sparse in the area. ・The station is not a major one, which means you must be careful when riding on trains (express will skip the station) The Others ・Roomy enough for me, but some might feel squished in. Just remember to store your suitcase under the bed. ・They have some right-wing books on the rack. I don't care, so it's not a problem for me. ・Make sure to get on the correct elevator!
Stayed 3 nights in Apr 2024

10/10 Excellent

Emilda, Misato Shi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient! budget price!
Stayed 1 night in Apr 2024

8/10 Good

Megumi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spa was great.
Stayed 2 nights in Apr 2024

10/10 Excellent

Eleodoro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Very good location with many attractions and transpiration stations within walking distance.
Stayed 6 nights in Apr 2024

10/10 Excellent

Miyako

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent, but the taste of the dinner buffet in the restaurant was average. The smell of all the seafood was bothersome.
Stayed 2 nights in Apr 2024

10/10 Excellent

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Romeo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Their A/C system in the rooms are centrally controled. You cannot switch from Heater to A/C and vice versa. On our last night, it was stuck in Heater move and i cannot change it to A/C. I called the front desk and i was told they can't change it either because it is centrally controlled. The windows are sealed and can't be opened. Outside temperature was cold but inside our room it was hot that i cant sleep. The best they can do was a small electric fan. It did help a little bit. I complained about the situation, all i got was an apology from the manager. No compensation for the inconvenience. This is the 2nd APA hotel we stayed at while in 2 different parts of the Tokyo area. Both have their Heater and A/C systems centrally controlled. It's a new building, but their A/C system sucks.
Stayed 2 nights in Apr 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great place to stay. Easy to get anywhere in Tokyo from bashamich station.
Stayed 19 nights in Feb 2024

10/10 Excellent

Jong Gun

Stayed 1 night in Apr 2024

8/10 Good

Chan Shun

Traveled with family
The room is too small but the breakfast is very good. In good & convenience location
Stayed 2 nights in Apr 2024

8/10 Good

Klaus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very small and it only had a small plugin air conditioner.
Stayed 1 night in Apr 2024

10/10 Excellent

SAUGAT

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is quite big but cleanliness is top notch.
Stayed 1 night in Apr 2024

10/10 Excellent

Minhtam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. I like everything about it. Highly recommended.
Stayed 5 nights in Apr 2024

10/10 Excellent

Kota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Paul, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small for twin sharing but that’s to be expected in Japan. Toilet was also small. Nice view of the bay and access to the brick warehouse, world porter and JR stations were good. Just a few stops to Chinatown if you want a break frm Japanese cuisine.
Stayed 2 nights in Apr 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
The lobby was bright and welcoming. The staff were attentive and professional, helping us understand the layout of the hotel, amenities, and general information.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ajay R.

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for the money. A great location Thanks
Stayed 6 nights in Apr 2024

8/10 Good

Tony, Woodside

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a view of the Bay which was nice. They had beds which were raised enough so that you can store bags under. Small room not big enough to keep bags open. Toilet was super small.
Stayed 3 nights in Apr 2024

2/10 Terrible

Matt

Stayed 1 night in Apr 2024

10/10 Excellent

Viktar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms that had everything you need, onsen and convenience stores onsite. Loves the beds, had the best sleep, will return.
Stayed 1 night in Apr 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

LaWanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were wonderful, the beds were comfortable and the amenities the hotel provided were excellent. Close to subway so getting around Yokohama and Tokyo was easy and convenient.
Stayed 7 nights in Mar 2024

10/10 Excellent

mari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Michael

Liked: Cleanliness
Stayed 4 nights in Mar 2024

8/10 Good

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Rather small for a family of six
Stayed 3 nights in Mar 2024

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Wei

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Late check out using the APA Stay Here app was very convenient!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jessica

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have everything you need in a hotel!
Stayed 2 nights in Mar 2024

10/10 Excellent

Carol Y

Stayed 1 night in Mar 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely awesome . Relaxing. Convenient. Great views.
Stayed 6 nights in Feb 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The value for money is super good with this APA location. loved the family mart convenience store located inside the Hotel. When I visited Yokohama that week it had big rain storm so it was nice that I don't need to even walk out of the building to get food. It is only 5 mins walk to the Red brick wearhouse, and other tourist attractions. 10 mins walking to the JR station was okay for me. the Taxi cost is 700 to 800 yens (less than $6 US). I booked a high floor room with bay view for only $65. will definitely come back again.
Stayed 2 nights in Feb 2024