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ザ カーサ ホテルの口コミ

3 out of 5
ザ カーサ ホテル
Handford Lane, Camberley West, Yateley, England

口コミ

8.0

とても良い

評価 10 - 389 件の口コミ中 132 件が非常に良い" "
評価 8 - 389 件の口コミ中 161 件が良い" "
評価 6 - 389 件の口コミ中 55 件が普通" "
評価 4 - 389 件の口コミ中 27 件が不満" "
評価 2 - 389 件の口コミ中 14 件が非常に不満" "

8.6/10

清潔度

8.2/10

スタッフとサービス

7.6/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

6/10 (普通)

Edward

2024 年 5 月に 1 泊滞在

8/10 (良い)

Stephen

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We stayed at the Casa hotel after attending a wedding and evening reception relatively close by. The hotel staff were helpful, welcoming and friendly. The breakfast was an additional £9.95 per person. The so called 'continental' options were three types of cereal, two types of yoghurt, and white & brown bread for toast. For the hot food, it was buffet style and included scrambled egg, hash browns, bacon, sausages, mushrooms, tomato, baked beans, and brown /red sauce. Romms were functional and warm although slightly outdated and in need of repair ?particularly our sink and taps). It was lovely and quiet though which was fabulous!
2024 年 4 月に 1 泊滞在

8/10 (良い)

Zackery

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

4/10 (不満)

shaun

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Very dated
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

angela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I booked late for a single room and ended up staying in an Executive Double which was great
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Margaret

良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 1 泊滞在

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All good but wifi reception poor in the room o was assigned.
2023 年 12 月に 1 泊滞在

8/10 (良い)

raymond

出張
良かった点 : スタッフとサービス、客室の快適度
Cheap and cheerful but good service
The room was comfortable , however the layout of rooms with signage for no 22 was confusing , took a while to find it. Breakfast room was cold . Sink had chip in it, and shower drain was blocked
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Ben

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel, few pubs and shops around. Staff nice. Bedrooms excellent.
2023 年 11 月に 1 泊滞在

8/10 (良い)

R

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Steve

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 4 泊滞在
JDからの返信 (投稿日 : 2023 年 11 月 11 日)
Hi, Covering the smoke detector in your bedroom and smoking in the room is illegal and has consequences.

10/10 (非常に良い)

Aden

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic
Fantastic stay again, would really recommend for business trip, good value
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Ben

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good hotel in a nice area.
Great hotel, staff friendly, excellent pints of Stella. Beds very comfy. Plenty of free parking. Good price. Would stay again.
2023 年 10 月に 1 泊滞在

10/10 (非常に良い)

Tom

2023 年 10 月に 4 泊滞在

10/10 (非常に良い)

raymond

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Overall hotel is a nice place to stay rooms and facilities are ok nothing flash but all staff are excellent.
2023 年 10 月に 3 泊滞在

8/10 (良い)

David

2023 年 10 月に 1 泊滞在

8/10 (良い)

Julie

2023 年 9 月に 7 泊滞在

8/10 (良い)

Cheryl

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

Hitesh

2023 年 9 月に 1 泊滞在

8/10 (良い)

Niamh

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Welcoming, friendly hotel
Hotel is a little dated and could do with some modernisation but the staff are lovely and the food was superb.
2023 年 9 月に 3 泊滞在

10/10 (非常に良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good
2023 年 9 月に 1 泊滞在

6/10 (普通)

SEAN

出張
気になった点 : 清潔度、スタッフとサービス
Watch out for your final meal invoice.
Hotel was ok, nothing special inside. Nice location outside. Disappointed to be charged 20% VAT on top of the menu prices ( should be included) and also a service charge was automatically added to my lunch and dinner bill. Surely this is at the discretion of the person paying for the meal. I questioned both charges but was told that it’s written on the very bottom of the menu. I would challenge anyone to try and read these terms and conditions on the menu. Writing was tiny. Even the waiter could not read it when challenged. Not good. Asked for the manager to make contact to explain but never got a call in 12 hours. 😡
2023 年 9 月に 1 泊滞在

6/10 (普通)

Nigel

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Quirky stay in Berkshire
Very warm and friendly staff at reception, and very helpful. The general public areas of the hotel were quite tired and in need of updating. The corridors were like a warren to find my room, and in need of serious re-furnishing as the carpets looked like they were laid when the hotel was originally built. My room was very clean and comfortable, but again, could do with some updating. Breakfast was fine and again the staff were very helpful. Outside and grounds were a bit like a building site but having said that, for the price, I would stay there again.
2023 年 9 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在

8/10 (良い)

Martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Thank you to the staff who were helpful and happily chatted with us. Bedroom clean, good shower. Nice cooked breakfast, plenty of tea, coffee, juice. Small bar but nice, restaurant we thought a little pricey. We had a two night break which was nice. We will see you again. Thanks
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在

8/10 (良い)

Antonio

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
It’s ok to stay one night or two no more then that . I would like to have had a hot bath but unfortunate the water was warmish not hot enough . The sink the water was very hot and the pressure on the bath was very low . The breakfast was ok but nothing special.
2023 年 8 月に 2 泊滞在

8/10 (良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel, but pleasant team, shower early!
Only thing that was not brilliant was that the shower was cold in the morning
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Fleur

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place
We went to a party here and also stayed. The staff work very hard and are very welcoming and are lovely. Beautiful little hotel
2023 年 8 月に 1 泊滞在

6/10 (普通)

sue

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 7 月に 2 泊滞在

2/10 (非常に不満)

James

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Disgusted by this excuse for a hotel
I booked a standard double room. The first one I was booked into smelled of mould. So did the second. I had to upgrade to a ‘superior’ double room, but the only difference appeared to be that it didn’t stink. £10 extra to have a room that wasn’t mouldy. The bath came complete with a male ‘excretion’ stuck to the side of the bath which only became obvious when it started to float on running the bath. The toilet roll holder exploded when touched as the spindle was only held in place by loose anchors. The toilet had a streak of something brown and streaky (on the outside of the bowl - see photos). Window was filthy. Overall a tired and dirty room. Nothing short of a disgrace for this one-time well reputed hotel and restaurant. Nobody was available on reception to complain to, so I left with only this review available as a means of feeding back.
Toilet with mystery brown streak
Filthy window
Shabby door
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Adenrele

2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Roderick

2023 年 7 月に 1 泊滞在

8/10 (良い)

Nadine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在

8/10 (良い)

James

出張
良かった点 : スタッフとサービス
Comfortable if dated
Comfortable enough stay in a somewhat dated room. It does what it says on the tin, this was my second stay and probably wont be my last.
2023 年 7 月に 3 泊滞在

10/10 (非常に良い)

Mohammed

2023 年 7 月に 1 泊滞在

8/10 (良い)

Steve

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 6 月に 1 泊滞在

8/10 (良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
First time here having passed it before. Reputation for its food which didn’t have opportunity to sample. Happy to come again
2023 年 6 月に 1 泊滞在

8/10 (良い)

C

2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Ben

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Easy check in process with welcoming receptionist. Plenty of parking when we stayed but imagine it would get full if there was an event on. Room was clean and had the usual facilities all in good working order. Bed was comfortable and shower was decent. We didn't have breakfast so can't comment on that. Thanks again.
2023 年 6 月に 1 泊滞在

4/10 (不満)

Donal、Athens

カップルで旅行
気になった点 : 施設のコンディションと設備
So we had room 49, which is rather in need of a complete overhaul as it is looking a little dated, with some water damage to the ceiling in the bathroom. With no aircon, it did get a bit hot. The bed, thankfully, was very comfortable. I did see a newer room that our friend was staying in and this was better. The biggest problem was that for two nights in a row there was a wedding at the hotel and the room literally vibrated with the noise. As we had come in from abroad, and were really exhausted, this was unpleasant for our sleep. It would have been good if the hotel had at least told us that this was going to happen. We did alert the property but they must tell their guests in advance

10/10 (非常に良い)

dr arun

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
friendly reception people . especially Jayden and Mr oberoi modern interiors
2023 年 5 月に 1 泊滞在

8/10 (良い)

Philip

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 5 月に 1 泊滞在

2/10 (非常に不満)

Iqrah

2023 年 5 月に 1 泊滞在

8/10 (良い)

Carl

良かった点 : スタッフとサービス、客室の快適度
The room was extremely hot during the night with no way to control the temperature and the Sky light was difficult to open. Room decent enough for a short stay. Staff polite and helpful.
2023 年 4 月に 1 泊滞在

2/10 (非常に不満)

Nicola

出張
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Abysmal and rude. Managers following us to argue..
Absolutely shocking! I gave this place a second chance to redeem itself from the week before however this was abysmal in the state of the room and the service given. We stayed for two nights, on the first morning on taking a shower, the shower tray completely flooded and then flooded the entire bathroom to the extent that this went out to the carpetting in the bedroom. My partners clothes for work that day were ruined. We told reception about this and was met with "we will tell housekeeping". Based on that the week previous there had been a similar however less dramatic event in the bathroom (shower tray flooded only, not the bathroom too) there was clearly an overall issue with the drainage within the hotel as this was less than a week apart, different rooms etc. However, we did explain this and got less than impressed faces and bare minimum responses with "if it's not fixed then we will move your room" On returning back to the hotel that evening we asked reception straight away if it had been solved. Different receptionist and looked like we'd disturbed her watching tv to be honest. "yeah it's sorted". when we queried if it actually had and then raised the issue of if there was any compensation for the inconvenience and ruined clothes she just repeated herself saying it was fixed. The FoH Manager then started arguing with us saying it was fixed so what did we want. Acknowledgement of the hassle, an apology, a discount, just something to make us feel valued not a row
2023 年 5 月に 2 泊滞在

4/10 (不満)

Nicola

出張
気になった点 : スタッフとサービス、施設のコンディションと設備
Would give a second chance
Very dated decor, rooms are so far away from reception. On arrival being given our key we then discovered we were at the furthest and lowest part of the hotel (down in the basement practically) to then find our key didnt work which meant traipsing back up to reception with our luggage. Receptionists were helpful however two members on the desk at any one time, no smiles or the usual cheerful welcome you would expect with a customer facing role, instead two ladies chatting slouched back on chairs having general chit chat. Our room was clean however, the TV didn't work (probably due to being down in the depths of the basement), there was a massive crack in the window which let in a draught, the heating didn't work - this was partially resolved by having a very dated portable heater in situ however the date on the PAT test was from 2021 so not sure how much I wanted to use this! On using the shower, the shower doors were loose and let water out, also there must have been a drainage issue as my feet had a lovely bath with the water filling up in the shower tray! Room 25..... I'd try the hotel again but not this room.
2023 年 4 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Theresa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在

6/10 (普通)

John

良かった点 : 清潔度、スタッフとサービス、客室の快適度
No good for disabled people
No good for disabled people, it’s really hard work. If you’re disabled it’s up and downstairs and there’s a lot of stairs would’ve stayed there again no because of the stairs
2023 年 4 月に 1 泊滞在