ヴィラ 4 ベッドルーム ビーチフロント (The Level) | テラス / パティオ
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メリア ホー チャム ビーチ リゾートの口コミ

5 out of 5
メリア ホー チャム ビーチ リゾート
Coastal Road, Ho Tram Hamlet, Phuoc Thuan Commune, Xuyen Moc, Ba Ria-Vung Tau

口コミ

9.4

最高に素晴らしい

評価 10 - 183 件の口コミ中 138 件が非常に良い" "
評価 8 - 183 件の口コミ中 31 件が良い" "
評価 6 - 183 件の口コミ中 10 件が普通" "
評価 4 - 183 件の口コミ中 3 件が不満" "
評価 2 - 183 件の口コミ中 1 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

9.2/10

設備とサービス

9.6/10

施設のコンディションと設備

9.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Shinya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Melia Ho Tram Beach Resortからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Mr. Uematsu, Thank you for staying with us and giving a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Khang Tran Guest Experience Team

10/10 (非常に良い)

takeuchi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテルの清潔感、スタッフサービス、敷地内の居心地、レストラン、全て最高に良かったです
2024 年 4 月に 2 泊滞在
Melia Ho Tram Beach Resortからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Ms. Takeuchi, Thank you for staying with us and giving a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Khang Tran Guest Experience Team

10/10 (非常に良い)

Masato

2024 年 1 月に 2 泊滞在
Snow Nguyen Guest Experience Team からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Mr. Masato, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Snow Nguyen Guest Experience Team

10/10 (非常に良い)

Hirofumi

良かった点 : 設備とサービス、施設のコンディションと設備
It was very good.
2023 年 10 月に 2 泊滞在
Goeun Park Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Ms./Mr. Hirofumi,Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,

10/10 (非常に良い)

Jun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Goeun Park Guest Experience Teamからの返信 (投稿日 : 2023 年 9 月 3 日)
Dear Jun,Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,

10/10 (非常に良い)

TAKASHI

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
空いていて良かった バスの本数が少ないのでホーチミンとの往復は注意
Guest Experience Teamからの返信 (投稿日 : 2023 年 1 月 13 日)
Dear Mr. Misumi, Thank you for staying with us. On behalf of Melia Ho Tram Beach Resort team, we would like to thank you for giving us a perfect rating! We look forward to welcoming you back. Kind Regards, An Lai (Ms.) Guest Experience Team

10/10 (非常に良い)

Jun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2022 年 11 月 7 日)
Dear Mr. Kiyoshige, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, An Lai (Ms.) Guest Experience Team

10/10 (非常に良い)

Jun

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
とても素晴らしい
施設は清掃が行き届き、水回りもしっかりして大変良かった。朝食も種類が豊富で美味しかった。良く声をかけてもらって、ホスピタリティの教育が行き届いており祭日の繁忙期であったが安心して宿泊出来た。
2022 年 8 月に 2 泊滞在
Guest Experience Teamからの返信 (投稿日 : 2022 年 9 月 5 日)
Dear Valued Guest, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, An Lai (Ms.) Guest Experience Team

6/10 (普通)

宿泊されたお客様

2022 年 8 月に 1 泊滞在

10/10 (非常に良い)

Ikushi

2021 年 12 月に 1 泊滞在
Guest Experienceからの返信 (投稿日 : 2022 年 5 月 29 日)
Dear Mr./Ms. Ikushi, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, An Lai - Guest Experience Team

10/10 (非常に良い)

Kazutaka

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテル内の施設はよく清掃されていてとても満足した。ホテルスタッフの対応もよく、好感が持てる。今回はコロナ対策から、周辺地域への外出は制限されていたが、今後周辺地域の施設も開発されるとまたリピートしたい。
2022 年 1 月に 3 泊滞在
Guest Experienceからの返信 (投稿日 : 2022 年 5 月 29 日)
Dear Mr./Ms. Kazutaka, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, An Lai - Guest Experience Team

8/10 (良い)

MASANORI

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 3 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 7 月に 1 泊滞在
Jihee Seoからの返信 (投稿日 : 2019 年 10 月 11 日)
Dear Mr/Mrs, Thank you for choosing Melia Ho Tram Beach Resort. We are delighted to see that you gave us a perfect rating. It's a real pleasure that you have enjoyed our hotel services.We look forward to welcoming you back. Best Regards,

10/10 (非常に良い)

omar

2024 年 4 月に 1 泊滞在
Anny Krishnan からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Mr. Anwarzai, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,Anny Krishnan (Ms.)Quality Assurance Supervisor

4/10 (不満)

Ronak

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Beautiful property but terrible service and food quality. Staff are untrained to the level of Melia and do not understand what we are trying to tell them. Also falsely advertised as 5 star because the facilities at the healthclub and spa are paid extras (something which we found out after checking in) which is not the norm in any 5 star hotel. after bringing everything to the attention of the guest relationship manager all they said was "Thank you for your feedback" no apologies and no attempt to try and compensate for our experiences
2024 年 5 月に 2 泊滞在
Anny Krishnan からの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Mr. Ronak, On behalf of the entire team, thank you very much for taking the time to share your feedback with us. I think the availability of the Spa package will vary depending on the policies of each hotel and resort, as we haven't advertised a "Complimentary Spa service". We value your suggestion and will explore it further.Mr. Ronak - although you have mentioned you will not return, I still we still hope to have an opportunity to welcome you back in the near future. Best regards, Anny KrishnanQuality Assurance Supervisor

10/10 (非常に良い)

Tien Hou

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic ocean view! For sure get an ocean view room!
2024 年 5 月に 2 泊滞在
Melia Ho Tram Beach Resortからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Mr. Cheng, Thank you for staying with us and giving a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Khang Tran Guest Experience Team

10/10 (非常に良い)

Tien Hou

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing resort! Beautiful room. Fanastic views.
2024 年 4 月に 1 泊滞在
Melia Ho Tram Beach Resortからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Mr. Cheng, Thank you for staying with us and giving a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Khang Tran Guest Experience Team

10/10 (非常に良い)

Linh、Coquitlam

カップルで旅行
良かった点 : スタッフとサービス
The staff was phenomenal, service was Devine. Free shuttle service from D2 Hcmc provided if needed. Husband had food poisoning prior to arrival and staff sent get well fruit platter with a card was very sweet. Our room was on the highest level floor 17th with ocean view. The breakfast was absolutely delicious! Best Banh Xeo/Banh Khot! Thank you for the experience, we will come back with our children.
2024 年 4 月に 3 泊滞在
Melia Ho Tram Beach Resortからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Mr. Hang, Thank you for staying with us and giving a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Khang Tran Guest Experience Team

10/10 (非常に良い)

Linh、Coquitlam

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
The front desk/ manager was delightful, our room was on 17th floor ocean view, absolutely beautiful! 24hr gym is downstairs as well as breakfast buffet. Breakfast was spectacular, highly recommend. They even offer honeycomb honey :) the beach was a walk away. Free shuttle bus from hcmc to & from which makes travelling to Melia very easy. Will come back :))
2024 年 4 月に 1 泊滞在
Melia Ho Tram Beach Resortからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Mr. Hang, Thank you for staying with us and giving a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Khang Tran Guest Experience Team

10/10 (非常に良い)

Manh Hung

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice facilities . Nice beach and swimming pool. Good breakfast with lots of choice .
2024 年 4 月に 3 泊滞在
Snow Nguyen Guest Experience Team からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Mr. Manh Hung, Thank you for staying with us and giving a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Snow Nguyen Guest Experience Team

10/10 (非常に良い)

MIRI

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
저녁식사 가능한 식당이 총 2개 밖에 없지만 무오이 라는 베트남 음식 식당은 맛이 좋아요 레벨 풀은 빌라동의 사람들만 이용할 수 있도록 하는것이 아쉽고 리조트 내에서 이용할 수 있는 프로그램이 마음에 들었고 해보지는 않았습니다. 종류만 확인했을뿐 스파 예약이 거의 풀이라 불편 24시간 헬스장 좋음 리조트 내에서 2시간동안만 자전거를 빌려주는것이 아쉽 호치민 공항까지 셔틀버스 있는것 좋음 (이용안해봄) 메인 수영장도 넓고 쾌적하고 가격도 적당하고 2개의 저녁식사용 식당의 맛은 베트남 식당이 더 맛있음
2024 年 3 月に 2 泊滞在
Snow Nguyen Guest Experience Team からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Mr. Miri, Thank you for choosing us during your visit to Ho Tram. We would like to thank you for your review. Thank you very much for taking the time to give us your feedback. I have noted down and shared your comments with the Head of Department in charge so we can look into this further to ensure our services meet our guests’ expectations. We humbly apologize for any inconvenience to you . Your comments give us the opportunity to improve our service and I hope we have the chance to serve you better at Melia Ho Tram Beach Resort during the next trip. With my best regards, Snow Nguyen, Guest Experience Team

6/10 (普通)

Diana

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The only negative reoccuring issue were when some of the staffing that lack the understanding of English and simply just nodded or seem to recite a script which had nothing to do with the question asked. Also there were employees that did not provide service but kept asking for reviews which was off putting. Also a lot of the activities the employee in charge did not explain anything and just give you the fishing pole or just put you in the boat, we were hoping some guidance but ended up just having to figure things on our own.
2023 年 12 月に 3 泊滞在
Snow Nguyen Guest Experience Team.からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Ms. Diana, Thank you for choosing us during your visit to Ho Tram. We would like to thank you for your review. Thank you very much for taking the time to give us your feedback. I have noted down and shared your comments with the Head of Department in charge so we can look into this further to ensure our services meet our guests’ expectations. We humbly apologize for any inconvenience to you. Your comments give us the opportunity to improve our service and I hope we have the chance to serve you better at Melia Ho Tram Beach Resort during your next trip. With my best regards, Snow Nguyen, Guest Experience Team

10/10 (非常に良い)

Tran

2024 年 2 月に 1 泊滞在
Snow Nguyen Guest Experience Team からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Mr/ Ms. Tran, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Snow Nguyen Guest Experience Team

10/10 (非常に良い)

Con

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The resort is wonderful. We stayed in a Level Villa - which was a next level experience. Great service with dedicated staff, free poolside cocktails daily and beautiful villa with private pool. This was a real wow experience and would recommend it highly. It is more of a destination though and not a lot around outside of the resort. We added this to a HCM trip, which was really the best of both worlds. Would go again.
2024 年 2 月に 3 泊滞在
Snow Nguyen Guest Experience Team.からの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Mr./Ms. Con, Thank you for staying with us and giving a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,

10/10 (非常に良い)

Jisung

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

SOON HO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Tho

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort’s amenities are amazing. The room is well-designed, spacious and super clean. The staffs are super welcome and nice and always care about the guests feedbacks and opinions. One of my best resort experience. Highly recommended.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Edmund

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very relaxing and pleasant stay, will be back!
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Peta

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We took a toddler and teenager and the staff where incredible. 2 bed apartment was beautiful and clean and plenty of things to do within the resort. Make sure to buy the food and drinks package, we didnt thinking we would have options outside the resort - there is none and its expensive to purchase once there. Overall it's a lovely place with great staff.
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Julien

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful and well managed
2024 年 1 月に 3 泊滞在

6/10 (普通)

SOOCHUL

家族旅行
良かった点 : 客室の快適度
기대만큼 실제는 아쉬움이 큰 리조트 서비스
조식식당 퀄리티/다양성 부족. 식당및 SPA 직원들 서비스 개선및 손님 응대 친절성 교육 필요.
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Anh

2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

MINGYU

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This resort is very good for us. Everything is ready to order and ok
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Thanh

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was one of the better villa's I've stayed in, I loved the place, very nice.
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

HAEJUNG

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
너무 편안한 쉼
너무 좋아요! 단 3박 이상은 해야 여유롭게 즐길 수 있을 것 같아요. 3박 했는데 더 머물러도 좋을 뻔 했어요. 단점은 주변에 먹을 곳이 너무 없다는 것과 호치민에서 왕복 하기엔 쉽지 않다는 것 뿐이에요.
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Sebastian

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Top Hotel, einmaliger Strand/ Beach Atmosphäre
2023 年 12 月に 8 泊滞在

10/10 (非常に良い)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 11 泊滞在

10/10 (非常に良い)

Huynh

良かった点 : 清潔度、スタッフとサービス
It was very nice stay Comfortable Beach was real clean
2023 年 11 月に 1 泊滞在
Diep Chau Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Mr./ Ms. Huynh, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Diep Chau Guest Experience Team

10/10 (非常に良い)

Terri

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is as advertised! I love this place and will visit again. The rooms were very clean. The large pool was beautiful and the breakfast buffet was beyond expectations. We checked in during the week so the facility was a lot more quieter, which was really nice. We checked out Friday, when it got really busy with weekenders arriving. I’d definitely stay here again but during the week, not the weekend.
2023 年 11 月に 2 泊滞在
Diep Chau Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Mr./ Ms. Terri, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Diep Chau Guest Experience Team

10/10 (非常に良い)

Steve

2023 年 11 月に 2 泊滞在
Diep Chau Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Mr. Steve, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Diep Chau Guest Experience Team

10/10 (非常に良い)

sangbum

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Diep Chau Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Mr./ Ms. Sangbum, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Diep Chau Guest Experience Team

10/10 (非常に良い)

kha

2023 年 11 月に 2 泊滞在
Diep Chau Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Mr./ Ms. Kha, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Diep Chau Guest Experience Team

10/10 (非常に良い)

Lalrintluanga

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A beautiful resort, perfectly maintained with good spa and reaturants.
2023 年 10 月に 2 泊滞在
Diep Chau Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Mr./ Ms. Lalrintluanga, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Diep Chau Guest Experience Team

10/10 (非常に良い)

Virginia

2023 年 10 月に 6 泊滞在
Diep Chau Guest Experience Teamからの返信 (投稿日 : 2023 年 11 月 30 日)
Dear Mr./ Ms. Virginia, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort. Kind Regards, Diep Chau Guest Experience Team

10/10 (非常に良い)

Wonsik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible breakfast and foods.
All the things are best except on restrant for breakfast. It should level up in fast. Will make down to the whole image on Melia if not. The hostesses and all staffs dont know how to service just keep watching status. For the food, it was worst on my tour life since some of food spiled out..
2023 年 9 月に 2 泊滞在
Anny Krishnan からの返信 (投稿日 : 2023 年 10 月 24 日)
Dear Mr. Chung, Thank you for choosing us again for your recent stay in Ho Tram. We would like to also thank you for your spending your time to provide us with your feedback related to the service shortfall that you have faced when staying with us. Thank you very much for taking the time to give us your feedback. I have noted down and shared your comments with the Head of Department in charge so we can look into this further to ensure our services meet our guests’ expectations. We humbly apologize for any inconvenience to you and your family and happy to know that it did not mark the overall stay. Your comments give us the opportunity to improve our service and I hope we have the chance to serve your family better at Melia Ho Tram Beach Resort during the next trip. Warmest Regards, Anny KrishnanQuality Assurance Supervisor

10/10 (非常に良い)

Tran

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This resort makes me feel so much comfort and relaxing, it’s very clean, pretty and the service from front deck, bellman, all people are working around..they are all welcome us with a great respect , At the bakery shop I really like a young lady names Hiền, she is very helpful.Love everyone there
2023 年 9 月に 1 泊滞在
Goeun Park Guest Experience Teamからの返信 (投稿日 : 2023 年 10 月 17 日)
Dear Ms./Mr. Tran,Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,

10/10 (非常に良い)

HANSOO

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 3 泊滞在
Melia Ho Tram Beach Resortからの返信 (投稿日 : 2023 年 9 月 3 日)
Dear Mr. Sim, Thank you for staying with us. On behalf of Melia Ho Tram Beach Resort team, we would like to thank you for giving us a good rating! We look forward to welcoming you back. Kind Regards, Khang Tran (Mr.) Guest Experience Team.

10/10 (非常に良い)

jinhwan

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
Melia Ho Tram Beach Resortからの返信 (投稿日 : 2023 年 9 月 3 日)
Dear Mr. Choi, Thank you for staying with us. On behalf of Melia Ho Tram Beach Resort team, we would like to thank you for giving us a good rating! We look forward to welcoming you back. Kind Regards, Khang Tran (Mr.) Guest Experience Team.

10/10 (非常に良い)

NY

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was the best.
2023 年 8 月に 2 泊滞在
Goeun Park Guest Experience Teamからの返信 (投稿日 : 2023 年 9 月 3 日)
Dear NY,Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,

10/10 (非常に良い)

Lap、seattle

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to be relax, cleanliness, great foods and very kind staffs.
2023 年 8 月に 1 泊滞在
Goeun Park Guest Experience Teamからの返信 (投稿日 : 2023 年 9 月 3 日)
Dear Lap,Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,