Terrace/patio
Check availability

Reviews of Oakbank at The Angel Inn

3 out of 5
Oakbank at The Angel Inn
Helm Road, Windermere, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 19 out of 29 reviews" "
Rating 8 - Good. 6 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Katherine

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a pleasant stay
I stayed at the oakbank when I had a gig in Bowness, I used to live in the area. I was very disappointed when I checked in and was told to find my own way across the road and self check in at another building with no help with my luggage. When I got to my room I was located on the corridor area, I entered my room and there were dirty plastic bottles on the floor. The mattress was springy very uncomfortable and pillows hard like rocks. Sheets appeared clean, bathroom was moderate with nice products, clean towels and ok tea making facilities. However, I heard noise all throughout the night, no insulation, crying baby and dog barking all night. Then during all hours I heard people walking in and out I did not sleep at all. When I asked for compensation the next day the manager wasn’t authorised to help me and I was very upset about the experience. I hope management resolve this matter urgently as it is such a shame this place has a lot of potential.
Stayed 1 night in Feb 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable basic stay. Right in the centre so great location. Staff very helpful and friendly. Breakfast was great involved in the price
Stayed 1 night in Feb 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Guest Experience on Feb 15, 2024
Thank you for rating. See you again soon.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal inn experience with family - great location, enjoyed dinner and breakfast. Staff very friendly and helpful - made everything easy. Definitely recommend.
Stayed 1 night in Dec 2023
Response from Guest Experience on Feb 15, 2024
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

mike

Stayed 1 night in Jan 2024
Response from Guest Experience on Feb 15, 2024
Thank you for your rating. We would love to welcome you back.

10/10 Excellent

Harmohan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good experience. Specially the staff who is very friendly and helpful. Rooms were clean and well maintained
Stayed 1 night in Dec 2023
Response from Guest Experience on Jan 16, 2024
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter break
We had a two night stay last week as a nice little winter break, the place was really cosy with a nice open fire in the bar, the breakfast was really nice with plenty of choice, we had an evening meal there one night too which was nice. The hotel is close to all shops and restaurants etc. if I had one little niggle which definitely wouldn’t put me off staying again is the fact that the tv reception was rubbish, we had about 5 channels that actually worked in our room, this seems to be the norm with hotels for some reason, other than that everything was fantastic.
Stayed 1 night in Dec 2023
Response from Guest Experience on Jan 16, 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Excellent

Bilal

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay with amazing views
Response from Guest Experience on Nov 14, 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Good

Richard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Experience on Sep 20, 2023
Thank you for your rating. See you again soon.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was pleasantly surprised to see I could trade in room cleaning for 2 drinks each day (1 room 2 occupants) but the messaging left a lot to be desired and conflicted with door hanger and in-room info sheets. Otherwise excellent stay.
Stayed 5 nights in Sep 2023
Response from Guest Experience on Sep 20, 2023
Thank you for taking the time to post your review. We are so happy that you had a great time with us!

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Experience on Sep 20, 2023
Thank you for your rating. We would love to see you again.

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
cosy hotel with professional service. convenient location
Stayed 3 nights in Aug 2023
Response from Guest Experience on Sep 20, 2023
Thank you for your review. I know the team would be thrilled to welcome you back to one of our Inn’s.

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Aug 2023
Response from Guest Experience on Sep 20, 2023
Thank you for your rating. See you again soon.

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Give it a miss till they improve.
Staff really pleasant and accommodation was of decent quality (clean and comfy). Shower switched between hot and cold by it’s own volition and if children had been under it they would have been scolded. The food at the Angel was poor. Service was slow and the food arrived dry and thrown together. Both evening meal and breakfast were the same so now a one off. It was a real shame as it has the makings to be a great stopover but just didn’t deliver
Stayed 1 night in Aug 2023
Response from Guest Experience on Aug 14, 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

6/10 Okay

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
We paid £260 for a very small room with no window.. was very dark.. won’t be staying again.
Stayed 1 night in Aug 2023
Response from Guest Experience on Aug 14, 2023
Thank you for your feedback. I apologise if we were unable to meet your expectations on your recent visit. Guest satisfaction is a top priority of ours, we always encourage guests to notify us of anything they may need so we have the chance to correct it. We hope to see you again and provide you will our true experience.

10/10 Excellent

MICHAEL, Greenville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jul 2023
Response from Guest Experience on Jul 26, 2023
Thank you for taking the time to leave your feedback.

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay, clean and very convenient to shopping and the lake. Parking was a plus.
Stayed 1 night in Jul 2023
Response from Guest Experience on Jul 19, 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 Excellent

Jim

Stayed 1 night in Jul 2023
Response from Guest Experience on Jul 19, 2023
Thank you for your rating. See you again soon.

8/10 Good

Tina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
In a really good spot right in the centre of Bowness. The hotel itself has been refurbished very tastefully. Our room was a bit of a let down. It was smaller than ones we've had there in the past. There were 3 ladies in a 4 bed family room. The bathrooms lack hooks and cabinets. Although the bathroom was a goid size,there was nowhere to put toiletry bags ect or hang clothes whilst showering. We pointed this out on our stay last year also. The hotels location is perfect for getting around Bowness, and handy for bus services to take you to other parts of the Lake District . Staff are very friendly and welcoming.
Stayed 2 nights in Jul 2023
Response from Guest Experience on Jul 17, 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was excellent. However the position on hill not so good for some
Stayed 2 nights in Jul 2023
Response from Guest Experience on Jul 12, 2023
Thank you for your feedback. We would love to welcome you back.

8/10 Good

Thanaporn

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our 2nd year in a row. We love the location and the decor. The breakfast was better last year.
Stayed 3 nights in Jun 2023
Response from Guest Experience on Jun 28, 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Excellent

christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location view of the lake . Good Breakfast and friendly staff. Clean and well presented hotel . Definitely stay again
Stayed 2 nights in Jun 2023
Response from Guest Experience on Jun 28, 2023
Thank you for your feedback. We would love to welcome you back.

10/10 Excellent

Fung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Experience on Jun 28, 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

sui fat

Traveled with family
Liked: Cleanliness
洒店位置非常方便，然而，房間較細，浴室花灑水壓不穩定。
Stayed 1 night in Oct 2023
Response from Guest Experience on Nov 14, 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 Excellent

Wai Kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very cozy and compact room, staff is very helpful and nice 😊
Stayed 2 nights in Oct 2023
Response from Guest Experience on Oct 24, 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Béatrice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beautiful view on the lake
Stayed 1 night in Jul 2023
Response from Guest Experience on Jul 10, 2023
Thank you for your feedback. We would love to welcome you back.