Property entrance

Reviews of Met Hotel

2 out of 5
Met Hotel
411 Columbia St, New Westminster, BC

Reviews

8.0

Very Good

Rating 10 - Excellent. 366 out of 1003 reviews" "
Rating 8 - Good. 392 out of 1003 reviews" "
Rating 6 - Okay. 130 out of 1003 reviews" "
Rating 4 - Poor. 56 out of 1003 reviews" "
Rating 2 - Terrible. 59 out of 1003 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Siegfred, EDMONTON

Traveled with group
I don’t like the smell inside the room. Smell’s like an undried rag. Maybe because of the old carpet.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, helpful staff who made sure our stay was a pleasant one.
Stayed 1 night in May 2024
Response from Iqbal G, Management on May 8, 2024
Dear Michael, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Sanford, Gig Harbor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean attractive rooms.excellent staff and great pub on site.
Stayed 1 night in May 2024
Response from Guest Services on May 8, 2024
Dear Sanford, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

8/10 Good

Fiona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in May 2024
Response from Guest Services on May 6, 2024
Dear Fiona, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Vishnu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on May 5, 2024
Dear Vishnu, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

TaKhAr

Business traveler, Traveled with partner
good
Stayed 1 night in Apr 2024
Response from Iqbal G, Management on May 4, 2024
Dear Takhar, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

6/10 Okay

Linda Caricato

Disliked: Amenities
No grab bars in showers which is very unsafe. Drug users on the sidewalk near hotel entrance. When we left the young man at the front desk didn’t acknowledge us or offer to help us put our luggage on the sidewalk. My husband and I are in our 80’s so a helping hand would have been appreciated. I don’t recommend this hotel.
Stayed 2 nights in May 2024
Response from Iqbal G, Management on May 4, 2024
Dear Linda, Thank you for choosing to stay at the Met Hotel. We truly appreciate your feedback and the opportunity to improve our services. Regarding the handle bar in the bathroom, we regret to inform you that as our rooms are not wheelchair accessible, we do not have extra handle bars installed. However, your suggestion is duly noted, and we will consider it for future enhancements. Please accept our sincere apologies for any inconvenience caused by our Staff by not helping with the luggage. Ensuring the safety and happiness of our guests is our utmost priority, and we will strive to uphold our standards in every interaction. Thank you and we hope to welcome you back to the Met Hotel in the future. Warm regards, Iqbal G. Management

8/10 Good

Judith

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Apr 2024
Response from Iqbal G, Management on May 3, 2024
Dear Judith, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

2/10 Terrible

Manpreet

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Iqbal G, Management on May 3, 2024
Dear Manpreet, We wanted to follow up regarding your recent reservation at the Met Hotel. We noticed that you did not check in as expected. How would you rate you experience without staying or checking in at the Met Hotel? Kindly let us know more in details. We look forward to hearing from you. Kind Regards Iqbal G. (Management)

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on May 2, 2024
Dear Naomi, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on May 1, 2024
Dear Michael, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Guadalupe lizeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on May 1, 2024
Dear Lizeth, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

6/10 Okay

Christopher

Traveled with partner
Liked: Cleanliness
Was handy location for a 1 nite stay at a reasonable price outside of Van. Our room/window was right beside the Skytrain station so was a little noisy. Use the hotel supplied earplugs and you should be fine.
Stayed 1 night in Apr 2024
Response from Iqbal G, Management on Apr 30, 2024
Dear Christopher, Thank you for sharing your experience with us! We're glad to hear that our convenient location and affordable rates suited your needs for a one-night stay near Vancouver. We apologize for any inconvenience caused by the noise from the Skytrain. We appreciate your understanding and are pleased to know that the earplugs provided by the hotel helped ensure a comfortable night's sleep. We hope to welcome you back for another enjoyable stay in the future! Best Regards Iqbal G. (Management)

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Right by new west quay. Staff is really friendly.
Stayed 1 night in Apr 2024
Response from Iqbal G, Management on Apr 30, 2024
Dear Daniel, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

8/10 Good

Jeff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's reception was open 24 hrs.which was great as our flight was delayed. Behind the hotel is a train transit station that seems to run constantly, so if you are a light sleeper be sure to use the ear plugs that the hotel supplies. The hotel does not have parking but it is available for a price nearby.
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 30, 2024
Dear Jeff, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly and helpful staff.
Stayed 1 night in Apr 2024
Response from Management on Apr 29, 2024
Dear Janet, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

2/10 Terrible

iman

Disliked: Property conditions & facilities
Not Worth the price
Stayed 3 nights in Apr 2024
Response from Iqbal G, Management on Apr 28, 2024
Dear Iman, Thank you for taking the time to provide feedback on your recent stay at the Met Hotel. We truly value all guest reviews as they help us improve our services. I am surprised to see your rating of 1 out of 5, especially considering that during check-out, you mentioned that your stay was good. We strive to ensure that all guests have a comfortable and enjoyable experience, so we're eager to understand the discrepancies in your feedback.We encourage guests to communicate any concerns or issues during their stay, as our front desk team is available 24/7 to address any problems promptly. We regret that we weren't made aware of any issues during your three-night stay with us.To better assist you, could you please provide us with more details about what went wrong during your stay? .Thank you once again for choosing the Met Hotel. We look forward to hearing from you soon and hope to have the opportunity to welcome you back for a more satisfactory stay in the future. Warm regards, Iqbal (Management)

10/10 Excellent

Sergey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great about the hotel!
Stayed 3 nights in Apr 2024
Response from Management on Apr 27, 2024
Dear Sergey, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Ross

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walkable location, close to where we needed to be and a pub downstairs.
Stayed 1 night in Apr 2024
Response from Isabelle Front Desk on Apr 23, 2024
Dear Ross, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Diana

Traveled with partner
Comfortable bed and clean bedroom. Daily room house keeping. Super nice at the front desk. Handy pub next door and off sales. Close walk to Skytrain. Nice boardwalk near by. Coffee shops and restaurants close by. Have stayed a few times for the same reasons. We stayed on third floor facing street. Very little noise. Slept well. Air conditioning in room. The ceiling fan could use a little WD40.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Dear Diana, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Moyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar by the hotel was also nice
Stayed 2 nights in Apr 2024
Response from Management on Apr 13, 2024
Dear Moyo, Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

2/10 Terrible

Runar I.

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs a major upgrade, I cannot recommend to stay there.
Stayed 5 nights in Mar 2024
Response from Iqbal G, Management on Apr 1, 2024
Dear Runar, Thank you for providing us with your feedback. We apologize for any inconvenience you may have experienced. In order for us to better understand and address your concerns, could you please provide us with more detailed information regarding your feedback? We look forward to hearing from you soon and to give a chance to welcome you back in future. Best regards Iqbal.

10/10 Excellent

Georgina

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The place was ok for a short stay, easy access to transport and coffee places around it. The room was clean as well the toilet. Bed quite uncomfortable with a extreme soft mattress, may be needs some Update. The room was cold tho, we could hear all the noises from the street and train all night. But in general was a positive experience. They were a lot of communication from the staff
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 1, 2024
Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant experience
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 1, 2024
Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again.

10/10 Excellent

K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was right by the skytrain station, which we found to be quite convenient. There were many restaurants within walking distance which gave us options for meals. It was somewhat dated and a bit noisy from the train, but overall very clean, and would recommend.
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 1, 2024
Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again.

10/10 Excellent

Charles, Bellingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 1, 2024
Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again.

10/10 Excellent

Mariska

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. I liked it a lot.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 30, 2024
Dear Mariska. Thank you for staying with us and your kind review. We would love to serving you again in the near future.

10/10 Excellent

BAHLBI

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Management on Mar 28, 2024
Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again.

6/10 Okay

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good intercity hotel if you want quick access to the skytrain system. Hotel is older but comfortable. I would not stay for more than a couple days.
Stayed 1 night in Mar 2024
Response from Iqbal G, Management on Mar 29, 2024
Dear Amanda, Thank you for staying with us and your kind review. We would love to serving you again in the near future.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable. It was better than I expected for the area. Good for the price.
Stayed 1 night in Mar 2024
Response from Iqbal G, Management on Mar 25, 2024
Dear Teresa, Thank you for choosing to stay at the Met Hotel! We're thrilled to hear that you enjoyed our service. Our team works hard to ensure every guest has a memorable experience. We can't wait to welcome you back and assist you again soon. Best regards, Management

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very good for the value of money
Stayed 2 nights in Mar 2024
Response from Iqbal G, Management on Mar 25, 2024
Dear Mary, Thank you for choosing to stay at the Met Hotel! We're thrilled to hear that you enjoyed our service. Our team works hard to ensure every guest has a memorable experience. We can't wait to welcome you back and assist you again soon. Best regards, Management

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities
Parking is very bad and inconvenient, neighborhood is a bit sketchy but nice hotel
Stayed 1 night in Mar 2024
Response from Iqbal G, Management on Mar 25, 2024
Dear Jessica, Thank you for choosing to stay at the Met Hotel! We're thrilled to hear that you enjoyed our service. We apologies for any inconvenience regarding parking, that is the only Contract we have with the Impark across the street, which is less than 80 meters walk from the hotel and you will get a privilege to go In and Out anytime with extended hours until 1pm the next day. We can't wait to welcome you back and assist you again soon. Best regards, The Met Hotel

4/10 Poor

Shane

Traveled with partner
Extremely noisy with a pub next door and the sky train right behind the building.
Stayed 1 night in Mar 2024
Response from Iqbal G, Management on Mar 19, 2024
Dear Shane, We apologize for the inconvenience caused by the noise during your stay. We suggest guest to call the front desk if there is any issue arise so we can rectify or upgrade your room right away. Your feedback is important to us, and we'll do our best to address this issue to ensure a more peaceful experience for our guests in the future. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall, it's a good, clean and cheap hotel.
Stayed 1 night in Feb 2024
Response from Iqbal G, Management on Mar 19, 2024
Dear Claudia, Thank you for your feedback and for choosing The Met Hotel for your stay. We're glad to hear that you found our hotel to be clean and affordable. We would like to know more about your stay as we got the rating of 3 out of 5. If there are any specific areas where you feel we can improve and enhance your experience in the future, please do not hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future. Thank you and Best Regards, Iqbal G. (Management)

10/10 Excellent

Karl

Stayed 1 night in Mar 2024
Response from Guest Services on Apr 1, 2024
Dear Karl, Thank you for staying with us and your kind review. We would love to serving you again in the near future

6/10 Okay

Albert

Stayed 4 nights in Mar 2024
Response from Iqbal G, Management on Mar 19, 2024
Dear Albert, Thank you for choosing to stay at the Met Hotel. We hope you enjoyed your time with us. We noticed that your rating for your stay was 3 out of 5, and we would greatly appreciate it if you could provide us with more details regarding your experience. Your feedback is invaluable to us as it helps us identify areas where we can improve and better meet the needs of our guests. Thank you once again for your stay and for taking the time to provide us with your feedback. We hope to get a chance to welcome you back, Thank you and Best Regards Management

8/10 Good

Nichole

Traveled with family
Liked: Cleanliness, staff & service
For a 2 star hotel its pretty good overall. The area at night can be a little nasty. The room was good, a little on the old side of things rust etc. But overall not too bad. Parking is a total pain though.
Stayed 4 nights in Mar 2024
Response from Iqbal G, Management on Mar 19, 2024
Dear Nicole, Thank you for your feedback and for choosing to stay with us. We're pleased to hear that you found our hotel to be satisfactory overall. We apologize for any inconvenience regarding parking. We provide a voucher for the guest who wish to park across the street in the public parking lot which is a 80 meters walk. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mengesha

Stayed 1 night in Mar 2024
Response from Management on Mar 28, 2024
Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again.

10/10 Excellent

Kritika

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Iqbal G, Management on Mar 7, 2024
Dear Kritika, Thank you so much, we are are very pleased that your stay with us was a pleasant one. We look forward to having the pleasure of welcoming you back.

8/10 Good

Tom

Stayed 1 night in Mar 2024
Response from Iqbal G, Management on Mar 25, 2024
Thanks for choosing us! We're really happy you liked our service. Your support means a lot. Our team is always here to make sure you have a great experience. We can't wait to help you again.

10/10 Excellent

Taron, KAMLOOPS

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As someone that likes to bathe, this was by far the cleanest tub I've ever seen.
Stayed 2 nights in Mar 2024
Response from Management on Mar 4, 2024
Dear Taron, Thank you so much, we are are very pleased that your stay with us was a pleasant one. We look forward to having the pleasure of welcoming you back.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
It was a very clean hotel. The only problem is the traffic noise which is out of their control because Front Street is closed. Truck traffic is using Columbia St.
Stayed 1 night in Feb 2024
Response from Management on Mar 2, 2024
Dear Arthur, Thank you so much, we are are very pleased that your stay with us was a pleasant one. We look forward to having the pleasure of welcoming you back.

8/10 Good

Jasveer

Liked: Staff & service, property conditions & facilities
Nic
Stayed 2 nights in Feb 2024
Response from Iqbal G, Management on Mar 1, 2024
Hello Jasveer,Thank you for staying with us and your kind review. We would love to serving you again in the near future.Best regards,

6/10 Okay

Tarsem

Stayed 1 night in Feb 2024
Response from Iqbal G, Management on Mar 21, 2024
Hello Tarsem, Thank you for your recent review. We appreciate your feedback and are committed to continuously improving our services. We noticed that you rated us 3 out of 5, and we would like to learn more about your experience in detail. We strive to serve you better in the future and hope to have the opportunity to exceed your expectations on your next visit. Kind Regards Iqbal G, Management

6/10 Okay

Harit

Traveled with partner
Disliked: Cleanliness
Very poorly presented, would never suggest anyone to visit here
Stayed 1 night in Feb 2024
Response from Ofie on Feb 26, 2024
HelloWe are sorry to hear that your stay with us was unsatisfactory. We would greatly appreciate if you would clarify exactly what the issues were so that we could address them. Thank you.

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel often when visiting the Metro Vancouver area. It usually a reasonable price and easy to get around as right next to a skytrain station. Easy to get to the airport and downtown Vancouver from hotel.
Stayed 2 nights in Feb 2024
Response from Management on Feb 25, 2024
Dear Joel, Thank you for your review, it is a pleasure to read that you enjoyed your stay and service. Your comfort and satisfaction are our top priorities, and our team is ready to assist you promptly. We appreciate your business and look forward to seeing you again in the future! Warmest regards

10/10 Excellent

Anushya

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 20, 2024
Dear Anushya, Thank you for staying with us and your kind review. We would love to serving you again in the near future.

6/10 Okay

Surinder

Stayed 1 night in Jan 2024
Response from Management on Feb 21, 2024
Hello Surinder, Thank you for your kind review. We look forward to serving you again in the future. Best regards, Management

8/10 Good

Jasvir

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Management on Feb 21, 2024
Hello Jasvir , Thank you for your kind review. We look forward to serving you again in the future. Best regards, Management

8/10 Good

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the sky train, and the elevator made it very convenient to get our belongings to and from the room.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 19, 2024
Thank you for your kind review. We look forward to serving you again in the future. Best regards, Management