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Reviews of Element By Westin Bali Ubud

5 out of 5
Element By Westin Bali Ubud
JL Raya Andong No 88, Desa Petulu, Kabupaten Gianyar, Ubud, Bali

Reviews

9.2

Wonderful

Rating 10 - Excellent. 186 out of 279 reviews" "
Rating 8 - Good. 71 out of 279 reviews" "
Rating 6 - Okay. 14 out of 279 reviews" "
Rating 4 - Poor. 6 out of 279 reviews" "
Rating 2 - Terrible. 2 out of 279 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Akarshita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Element Ubud Team on May 23, 2024
Dear Akarshita, Warmest Greetings from Element by Westin Bali Ubud! We're truly grateful for your feedback! It's wonderful to hear that you had such a great experience with us. Providing excellent service is our top priority and knowing that we met your expectations brings us immense joy. Thank you for choosing us, and we hope to have the pleasure of serving you again soon!

10/10 Excellent

Srinivas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family!
Stayed 3 nights in May 2024
Response from Element Ubud Team on May 9, 2024
Dear Srinivas, Warmest Greetings from Element by Westin Bali Ubud!Thank you for sharing your positive feedback! We're thrilled to hear that you enjoyed your stay with us. Our team strives to create a welcoming environment suitable for families, and it's fantastic to know that we met your expectations. We hope to have the pleasure of welcoming you and your family again in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast, the pool and the spa
Stayed 2 nights in May 2024
Response from Element Ubud Team on May 6, 2024
Dear Lisa, Warmest Greetings from Element by Westin Bali Ubud! We're thrilled to hear that you enjoyed your experience with us! It's fantastic to know that our breakfast, pool, and spa met your expectations. Your satisfaction is our priority, and we're delighted that you found these aspects of your stay enjoyable. Thank you for choosing our hotel, and we look forward to welcoming you back soon for another relaxing visit!

8/10 Good

Patricia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facilities were great, it felt luxurious and extremely safe around this hotel.
Stayed 3 nights in Apr 2024
Response from Element Ubud Team on May 3, 2024
Dear Patricia, Warmest Greetings from Element by Westin Bali UbudWe're delighted to hear that you enjoyed your stay with us, and you found our hotel facilities to be luxurious and safe. Providing a comfortable and secure environment for our guests is always a top priority for us. We appreciate your positive feedback and hope to welcome you back for another exceptional experience in the future!

8/10 Good

Amanda Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Element Ubud Team on Apr 9, 2024
Dear Amanda Denise, Greetings from Element by Westin Bali Ubud!Thank you for taking the time to leave us a review! We're pleased to hear that you had a positive experience during your stay. Our team do the best to ensure that every guest feels comfortable and well taken care of, and we're glad to see that reflected in your rating. If there are any specific areas where you feel we can improve to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

8/10 Good

kelvin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little resort out of the main strip. Shopping around the resort was excellent where you could pick up things half the price of other places. We had a poolside room which was great for our water kids.
Stayed 2 nights in Apr 2024
Response from Element Ubud Team on Apr 9, 2024
Dear Kelvin, Greetings from Element by Westin Bali Ubud!Thank you for your feedback! We're glad to hear you enjoyed your stay with us, it's fantastic to know that you found the shopping options around the resort to be excellent, offering great value compared to other places.We're delighted that your poolside room was perfect for your water-loving kids, providing a convenient and enjoyable experience. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!

10/10 Excellent

Srini

Traveled with family
Liked: Amenities, property conditions & facilities
Great place to stay. Good choices for the breakfast
Stayed 4 nights in Mar 2024
Response from Element Ubud Team on Mar 27, 2024
Dear Srini, Warmest Greetings from Element by Westin Bali Ubud!Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our breakfast options met your expectations. We strive to provide a pleasant experience for all our guests, and it's wonderful to know that we succeeded during your visit. We look forward to welcoming you back at the near future. Thank you!

6/10 Okay

Fabio

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Element Ubud Team on Feb 21, 2024
Dear Fabio, Warmest Greetings from Element by Westin Bali Ubud!Thank you for taking the time to provide your feedback. We appreciate your kind review of our product and service. Your feedback helps us identify areas for improvement and better serve our guests. We are committed to continuously enhancing our offerings and addressing any concerns you may have raised. If there are specific areas you feel we could focus on to improve your experience, please don't hesitate to let us know. We value your input and strive to make your next stay with us even better. Thank you!

10/10 Excellent

Angus

Stayed 2 nights in Feb 2024
Response from Element Ubud Team on Feb 19, 2024
Dear Angus, Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.We are thrilled to read that you have enjoyed your stay overall and we look forward in welcoming you back in the future. Thank you!

10/10 Excellent

Yueh

Stayed 1 night in Feb 2024
Response from Element Ubud Team on Feb 19, 2024
Dear Yueh, Thank you for your feedback, also thank you for choosing Element by Westin Bali Ubud for your stay. We hope you had a great moment with us, your feedback is valuable for us to keep increase service quality in the future. We look forward to welcoming you again in the near future.

10/10 Excellent

Kong, Calgary

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with cleanliness, simple design and friendly staffs. Location is distance from everywhere. Luckily hotel has provided free shuttle to city center and money forest.
Stayed 3 nights in Feb 2024
Response from Element Ubud Team on Feb 15, 2024
Dear Kong, Warmest Greetings from Element by Westin Bali Ubud!Thank you for sharing your feedback! We're thrilled to hear that you had a pleasant stay at our hotel. Maintaining cleanliness and providing a warm and welcoming environment are top priorities for us.In addition, we understand regarding to your concern about our hotel location and we're glad that our complimentary shuttle service to the city center and monkey forest helped enhance your overall experience. We strive to make it convenient for our guests to explore the area and enjoy all that it has to offer.Your satisfaction is important to us, and we hope to have the pleasure of hosting you again in the future!

10/10 Excellent

Lily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stuff service , wonderful breakfast bunch of variety, up to date maintenance of the property . Breakfast stuff Dewi and PR front desk Weda they are out standing with their job. All in all its an unforgettable stay for us. .
Stayed 3 nights in Feb 2024
Response from Element Ubud Team on Feb 12, 2024
Dear Lily, We're thrilled to hear about your fantastic experience! Thank you for your kind words regarding our exceptional staff service, the wonderful variety offered at breakfast, and the meticulous maintenance of our property. Dewi during breakfast and Weda from the PR front desk will be delighted to know they made such a positive impression on your stay. Providing unforgettable experiences is our top priority, and we're glad we could deliver that for you. We can't wait to welcome you back for another memorable visit soon!

10/10 Excellent

Kheang

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Hotel was very clean and well maintained
Stayed 4 nights in Dec 2023
Response from Element Ubud Team on Jan 20, 2024
Dear Kheang, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience during your stay. Our team takes great pride in providing excellent service, and it's wonderful to know that our efforts have made an impact. We also appreciate your acknowledgment of the cleanliness and maintenance of the hotel – creating a comfortable and welcoming environment for our guests is always a top priority.We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything specific you loved or any suggestions you may have, we'd love to hear more about your experience. Thank you!

10/10 Excellent

Kelisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff. Would recommend. More fans needed in restaurant area
Stayed 4 nights in Dec 2023
Response from Element Ubud Team on Jan 5, 2024
Dear Kelisa, Thank you for taking the time to share your positive feedback about our property and staff. We are delighted to hear that you had a great experience and appreciate your recommendation.Your feedback regarding the restaurant area is valuable to us, and we take it seriously. We will certainly look into addressing this issue to enhance the comfort of our guests.We appreciate your patronage and hope to have the pleasure of welcoming you back in the future. If there is anything else you would like to share or discuss, please feel free to contact us directly.Thank you again for choosing our property.

6/10 Okay

Joseph

Stayed 3 nights in Dec 2023
Response from Element Ubud Team on Jan 2, 2024
Dear Joseph, Thank you for taking the time to provide your feedback. We appreciate your input and are committed to continually improving our products and services. Your score suggests there's room for enhancement, and we would like to better understand specific areas where we can make improvements.If you could share more details about what aspects you found lacking or areas where we can enhance your experience, it would be immensely helpful for us. Your feedback is invaluable in guiding us towards providing a better and more satisfactory service. Thank you again for your feedback; it is an essential part of our commitment to continuous improvement. We hope to have the opportunity to welcome you back and provide an even more enjoyable experience.

8/10 Good

Anuruddha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good service. Location is not great, located in alongside a very busy road.
Stayed 4 nights in Dec 2023
Response from Element Ubud Team on Dec 27, 2023
Dear Anuruddha,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our staff and enjoyed the good service we strive to provide.We understand that the location alongside a busy road may have impacted your overall impression. We apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we'll certainly take it into consideration as we continually look for ways to enhance the overall experience for our guests.We appreciate your patronage and hope to have the opportunity to welcome you back in the future. If there's anything specific you believe we can improve upon, please feel free to share more details. We're committed to making every guest's visit a memorable one.Thank you once again for choosing Element by Westin Bali Ubud. We look forward to serving you again soon.

10/10 Excellent

Stefano

Stayed 1 night in Dec 2023
Response from Element Ubud Team on Dec 12, 2023
Dear Stefano,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.We are thrilled to read that you have enjoyed your stay overall and we look forward in welcoming you back in the future. Thank you!

10/10 Excellent

Sunny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Dec 2023
Response from Element Ubud Team on Dec 12, 2023
Dear Sunny,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.It's great to read that we have exceeded your expectations in our services and facilities provided, especially the friendliness and helpfulness of our team. We will be making sure to pass on the great comments received from you. We look forward in welcoming you back again in the future. Thank you!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Clean big beautiful rooms, lovely staff, fabulous breakfast, thank you!
Stayed 1 night in Oct 2023
Response from Element Ubud Team on Nov 13, 2023
Dear Lindsay, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our clean, spacious rooms, and found our staff to be lovely. It's always our goal to provide a welcoming and comfortable stay for our guests.We're also delighted that you enjoyed the fabulous breakfast. Our team works hard to ensure a variety of delicious options to start your day right.Your kind words mean a lot to us, and we appreciate your feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything specific you loved or any suggestions you have, feel free to let us know.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved all the people who worked there - they were the best ever!
Stayed 7 nights in Oct 2023
Response from Element Ubud Team on Nov 3, 2023
Dear Kristine, Thank you for your great feedback. We are delighted to hear that you loved our amazing team! Our staff takes pride in providing exceptional service, and your kind words mean a lot to us. Thank you for choosing us, and we hope to welcome you back for another outstanding experience in the future! Thank you.

8/10 Good

CHIA HSUN

Stayed 3 nights in Oct 2023
Response from Element Ubud Team on Oct 19, 2023
Dear Chia Hsun,Thank you for your feedback, also thank you for choosing Element by Westin Bali Ubud for your stay. We hope you had a great moment with us, your feedback is valuable for us to keep increase service quality in the future. We look forward to welcoming you again in the near future. Thank you.

10/10 Excellent

Crispin

Stayed 2 nights in Sep 2023
Response from Element Ubud Team on Oct 12, 2023
Dear Crispin, Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.We are thrilled to read that you have enjoyed your stay overall and we look forward in welcoming you back in the future.

10/10 Excellent

Safwan, dubai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and good service
Stayed 3 nights in Sep 2023
Response from Element Ubud Team on Oct 4, 2023
Dear Safwan,Greetings from Element Ubud!Thank you for staying with us at Element by Westin Bali Ubud and sharing your experience with us. We value your time and energy since our guests' perspective is very important to us and so is your constructive feedback, for our team as well as for readers and visitors from all around the world alike.I am pleased to learn that we had met your expectations during your recent visit and please be assured that we will continuously seek for improvement on our current experience in hopes of exceeding your expectations on your next stay with us. Once again, thank you for taking the time to share your experiences with us. It would be our pleasure to welcome you again to the Element by Westin Bali Ubud in the not too distant future.

6/10 Okay

Traver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Element Bali Ubud on Oct 4, 2023
Dear Traver, Thank you for staying with us at Element by Westin Bali Ubud and sharing your experience with us on Expedia. We value your time and energy since our guests' perspective is very important to us and so is your constructive feedback, for our team as well as for readers and visitors from all around the world alike. Once again, thank you for your review and we hope to welcome you back to Element Ubud in the very near future. Thank you

10/10 Excellent

Guangduo

Stayed 7 nights in Sep 2023
Response from Element Ubud Team on Sep 28, 2023
Dear Guangduo,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.We are thrilled to read that you have enjoyed your stay overall and we look forward in welcoming you back in the future. Thank you.

10/10 Excellent

Perumal Sunderan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely place to stay
Stayed 5 nights in Sep 2023
Response from Element Ubud Team on Sep 18, 2023
Dear Perumal Sunderan,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.We are thrilled to read that you have enjoyed your stay overall and we look forward in welcoming you back in the future. Thank you.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Element Ubud Team on Sep 15, 2023
Dear Roger,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.We are thrilled to read that you have enjoyed your stay overall and we look forward in welcoming you back in the future. Thank you.

10/10 Excellent

Nir, London

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent choice although abit away from the centre
Stayed 4 nights in Sep 2023
Response from Element Ubud Team on Sep 15, 2023
Dear Nir,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.We are thrilled to read that you have enjoyed your stay overall and we look forward in welcoming you back in the future. Thank you.

10/10 Excellent

Arlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and honest. Location is great. Property has nice ambiance. Hotel room has nice breeze. Massage was super good. Yoga in the morning was nice.
Stayed 2 nights in Sep 2023
Response from Element Ubud Team on Sep 12, 2023
Dear Arlene,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.It's great to read that we have exceeded your expectations in our services and facilities provided, especially the friendliness and helpfulness of our team. We will be making sure to pass on the great comments received from you. We look forward in welcoming you back again in the future. Thank you!

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, would recommend to stay here
Stayed 5 nights in Aug 2023
Response from Element Ubud Team on Sep 11, 2023
Dear Ibrahim,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.We are thrilled to read that you have enjoyed your stay overall and we look forward in welcoming you back in the future. Thank you.

8/10 Good

laila

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You know the Marriott standard. Price is higher than what you could have gotten elsewhere.
Stayed 5 nights in Aug 2023
Response from Element Ubud Team on Sep 12, 2023
Dear Laila,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience. Your feedback is valuable for us to keep increase service quality in the future.Toward to your concern of the room price, please to inform that in August we were running a high occupancy therefore the room rate was higher than the normal season, as our rate is dynamic and will be change depend on the demand. We do hope could have another opportunity to welcoming you back in the near future. Thank you!

10/10 Excellent

Kyle

Stayed 4 nights in Aug 2023
Response from Element Ubud Team on Sep 11, 2023
Dear Kyle,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.We are thrilled to read that you have enjoyed your stay overall and we look forward in welcoming you back in the future. Thank you.

10/10 Excellent

OMAR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel surely exceeded my expectations!
Stayed 3 nights in Aug 2023
Response from Element Ubud Team on Aug 14, 2023
Dear Omar,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.It's great to read that we have exceeded your expectations in our services and facilities provided.We will be making sure to pass on the great comments received from you. We look forward in welcoming you back again in the future. Thank you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with excellent service. Environment is quiet and clean. The hotel offers shuttle bus service to Ubud centre every two hourly.
Stayed 3 nights in Aug 2023
Response from Element Ubud Team on Aug 14, 2023
Dear Mr./Ms.Warmest Greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.It's great to read that we have exceeded your expectations in our services and facilities provided. We will be making sure to pass on the great comments received from you. We look forward in welcoming you back again in the future. Thank you!

10/10 Excellent

Sriram

Stayed 3 nights in Aug 2023
Response from Element Ubud Team on Sep 11, 2023
Dear Sriram,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.We are thrilled to read that you have enjoyed your stay overall and we look forward in welcoming you back in the future. Thank you

10/10 Excellent

Quang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Great facilities. Very nice pool. Breakfast is okay.
Stayed 7 nights in Jul 2023
Response from Element Ubud Team on Aug 3, 2023
Dear Quang,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.We are thrilled to read that you have enjoyed your stay overall and we look forward in welcoming you back in the future. Thank you.

10/10 Excellent

Ute

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Element Ubud Team on Jul 25, 2023
Dear Ute,Warmest greetings from Element by Westin Bali UbudThanks for your review and sharing your feedback of your stay at Element by Westin Bali Ubud. We hope you had a great moment with us, your feedback is valuable for us to keep increase service quality in the future. We look forward to welcoming you again in the near future. Thank you.

10/10 Excellent

Turner

Liked: Cleanliness, staff & service, property conditions & facilities
A good option for tourists to stay in Ubud. A memorable experience.
Stayed 5 nights in Jun 2023
Response from Element Ubud Team on Jul 6, 2023
Dear Turner,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.We are thrilled to read that you have enjoyed your stay overall and we look forward in welcoming you back in the future. Thank you

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Element Ubud Team on Jun 21, 2023
Dear Mr./Mrs, Warmest greetings from Element by Westin Bali Ubud, thank you for staying with us and sharing your stay experience. We are thrilled to read that you have enjoyed your stay overall and we look forward in welcoming you back in the future. Thank you and best regards!

6/10 Okay

Ruby

Traveled with partner
Liked: Staff & service
Average for the price and comparable hotels in Bali. Not bad just not good either.
Stayed 3 nights in Apr 2023
Response from Element Ubud Team on Apr 18, 2023
Dear Ruby,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.We are thrilled to read that you have enjoyed your stay overall and we look forward in welcoming you back in the future. Thank you and best regards!

8/10 Good

Laura Rosa

Traveled with group
Liked: Cleanliness, property conditions & facilities
The hotel was lovely although our room had a musty/mouldy smell. We asked to look at another room, but this smelt the same. Not enough umbrellas around the pool. Breakfast food in serving dishes was not hot. Too much expectation on using apps to locate information, ie there is a cinema on site but couldn’t find out what was showing. Staff were excellent and very attentive. Overall though loved the hotel.
Stayed 4 nights in Mar 2023
Response from Element Team on Mar 30, 2023
Dear Laura,Warmest Greetings from Element by Westin Bali Ubud! Thank you for taking the time to share your valuable feedback. It has come to our attention that the service you received during your recent stay did not meet your expectations. Please accept our sincere apology for the inconvenience. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent guest issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Ubud Bali. Thank you and best regards,

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely the top performing part of my stay. They were very courteous and accommodating. They went above and beyond what was expected. The food was great and so authentic. I enjoyed the variety and it was much appreciated. Nyepi day could have been very boring, and I was not expecting too much to do on that day, but it was great. I did not expect much staff to be on hand and it was really appreciated. A great stay and memorable trip.
Stayed 6 nights in Mar 2023
Response from Element Team on Mar 30, 2023
Dear Andrew,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.While we are glad to learn that your overall experience was good especially from accommodation and also food, please also accept our sincere apology for the inconveniences during your stay. We have passed your feedback to the dedicated hotel team for our improvement. We hope we will have another opportunity to welcome you in the future. Thank you.

10/10 Excellent

Candace, plantation

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous hotel staff was very nice and facilities were very clean and organized.
Stayed 2 nights in Feb 2023
Response from Element Team on Mar 9, 2023
Dear Candace,Warmest greetings from Element by Westin Bali Ubud, Thank you for staying with us and sharing your stay experience.It's great to read that we have exceeded your expectations in our services and facilities provided, especially the friendliness and helpfulness of our team. We will be making sure to pass on the great comments received from you. We look forward in welcoming you back again in the near future. Thank you and have a great day!

10/10 Excellent

Nadra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and not to crowded. Staff were really friendly and helpful. My room was really spacious.
Stayed 4 nights in Feb 2023
Response from Element Bali Ubud Team on Mar 5, 2023
Dear Nadra,Warmest Greetings from Element by Westin Bali Ubud! Thank you for your kind review! It was a pleasure to have you as our guest during your last visit to the Element by Westin Bali Ubud! We trust that you had a safe and pleasant trip home. Thank you for your feedback and we happy to hear that you most enjoyed your holiday. It would be our pleasure to welcome you again to the Element by Westin Bali Ubud in the near future.Thank you

8/10 Good

Kasinathan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would not recommend booking breakfast at this place. The overall stay was great though.
Stayed 2 nights in Feb 2023
Response from Maya on Mar 3, 2023
Dear Mr/Mrs. Kasinathan,Thank you for your review, also thank you for choosing Element by Westin Bali Ubud for your stay. We are sorry to hear you are not recommended to book breakfast at our place if you don't mind could you advise us on the reason you are not recommending our breakfast to keep increasing our service in the future, we really appreciate you bringing this issue to our attention. And we are glad to hear that you had a great stay with us. We look forward to welcoming you again in the near future.Thank you and best regards, Element team

10/10 Excellent

william

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Gracious and helpful at every turn.
Stayed 5 nights in Feb 2023
Response from Maya on Mar 3, 2023
Dear Mr. Willism,Thank you for your feedback, also thank you for choosing Element by Westin Bali Ubud for your stay. We hope you had a great moment with us; your feedback is valuable for us to keep increasing service quality in the future. We look forward to welcoming you again in the near future.Thank you and have a great day! Element team

8/10 Good

Andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Response from Reservation Team on Jan 16, 2023
Dear Andy, Thank you for your feedback, we are so grateful for your kind words. Thanks for sharing your review with us and the community, it is very much appreciate. We look forward to welcoming you again in the near future. Thank you and have a great day!

10/10 Excellent

Keerthi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very good. Service is excellent. Our 4 year old was very well looked after by the staff. Staff were super friendly and went above and beyond to make our stay comfortable. Our room was cleaned twice a day and the corridors are kept very clean at all times. The pool has been fantastic and the water was very clean and fresh. The only issue I had was that the air freshener used in the elevator is quite strong and caused me headaches.
Response from Reservation Team on Dec 21, 2022
Dear Mr/Ms. Keerthi, Thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Your feedback is valuable for us to keep increasing service quality in the future. We look forward to welcoming you again in the near future. Thank you and best regards, Element team

6/10 Okay

Mark

Stayed 2 nights in Nov 2022

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, balcony. Great service
Stayed 3 nights in Sep 2022
Response from Reservation Team on Oct 10, 2022
Dear Linda, Thank you for your feedback, also thank you for choosing Element by Westin Bali Ubud for your stay. Your positive feedback is very much appreciated. We look forward to welcoming you again in the near future. Thank you and have a great day!