Posted Apr 15, 2019
Racist! Though this may be a decent, but overpriced, location for Japanese tourists, we felt significant discrimination because we are not Japanese. Not a good experience, and we definitely do NOT recommend this hotel to others (unless you're a Japanese tourist with money to burn and want an inferior stay in Tumon). It's in an isolated location, which would not really be a problem if they treated their guests with any amount of respect or provided quality service. Decent grounds with pools and kiddie areas. There are limited restaurants and, while they're good, they also have set hours - if you miss them, you're SOL. Better idea: stagger the hours of the restaurants to provide your guests somewhere to eat all day long. There are desks for rental cars and tours/transportation, which are needed if you want to do anything but sit in your room and look at the view or stay on the grounds and play in the pools. But it's a beach, so we didn't want to spend time in the room. Decent and firm beds, with a room safe and nice toiletries. Free wifi was nice, as were the slippers to walk around on the dirty carpet. The gorgeous view from every room just wasn't worth the attitude we got from the haughty manager at the front desk.
Comment from Hotel Management
Apr 17, 2019 by Hotel Nikko Guam, Hotel Management
Thank you for taking the time to leave us a review! We appreciate your feedback, we will look into this matter and address this accordingly. We hope to see you back soon!