Exterior
Check availability

Reviews of Luana Shibuya

2.5 out of 5
Luana Shibuya
3-8-11 Hatagaya, Shibuya, Tokyo, Tokyo

Reviews

8.4

Very Good

Rating 10 - Excellent. 16 out of 35 reviews" "
Rating 8 - Good. 13 out of 35 reviews" "
Rating 6 - Okay. 3 out of 35 reviews" "
Rating 4 - Poor. 1 out of 35 reviews" "
Rating 2 - Terrible. 2 out of 35 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Yuhang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Ted

Liked: Cleanliness
Disliked: Staff & service, amenities
Really liked this property. Only had a few issues with the hotel. Other than there’s actually no staff there the neighborhood was nice and lots of small eateries around. We had issues with the door lock. Which wasn’t operating properly. Also it’s a walk up so keep that in mind. The room is actually a lot bigger than most hotels so that’s a plus.
Stayed 3 nights in Mar 2024

6/10 Okay

alec

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

6/10 Okay

Wade

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for an average of 1-3 days if wanting to stay longer shinjuku is right up the road for better options.
Stayed 5 nights in Dec 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

8/10 Good

Cynthia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Live like a Local
We arrived late afternoon/early evening. It was hot in Tokyo! There was self check-in outside, that took a little longer than we had hoped, since we had been travelling all day, was tired, hot, and had to look for documents for check-in. Once we completed that step, we walked into a clean place (we had 2 twin beds). It was a culture shock to see the differences compared to America, but after a week, we adjusted. There is limited space to hang clothes or put them away, so my adult daughter and I kept most of our things in our luggage on the floor. There is a stove top, small refrigerator, and sink to cook, but we ate out. The place is in a residential area, and very quiet. It is walking distance to the bus stop and train station. By the end of our week, we were feeling like we lived the way the local people do.
Stayed 6 nights in Aug 2023

10/10 Excellent

Maria

Modern, clean, and with a small kitchenette and washing machine. The stairs are steep and narrow and there’s no elevator, so keep this in mind if you have accessibility issues.
Stayed 6 nights in Aug 2023

8/10 Good

Tokimitsu

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Micah

Stayed 7 nights in Jun 2023

2/10 Terrible

Khaimar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

John, Astoria

Liked: Cleanliness, property conditions & facilities
This is a very basic hotel that has everything you need in a compact space.
Stayed 2 nights in Dec 2022

8/10 Good

重広

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in Feb 2024

2/10 Terrible

EIICHI

Stayed 1 night in Feb 2024

10/10 Excellent

Marko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einfacher Check-in, hilfsbereit am Telefon. Tolles kleines Appartement
Stayed 4 nights in Oct 2023

10/10 Excellent

Daun

Stayed 3 nights in Sep 2023

4/10 Poor

Seiji

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property always has problems of difficulties of check-in using display pad with slow responsibilities and electric door access key touch pad with low battery, and smell of sewage in the room. Although cleaning work of house keeping seems to be well done, however engineering work of sewage system cleaning is not properly done by the owner management due to cutting the cost policy. Judging from the location of Hatagaya closing to down town Shinjuku Station and level of the facilities of this hotel, the price of the room is rather expensive. Better to find out others, if you can.
Stayed 4 nights in Sep 2023

10/10 Excellent

hiromitsu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
綺麗なワンルームマンション
入室時のパスワード入力に少々手間取ったが、設備も十分で満足した。
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かで快適
駅から商店街を歩き少し離れた閑静な住宅街にありますが、それを理解していれば快適です。商店街には様々な店舗があるので食事も困らず楽しめます。
Stayed 1 night in Aug 2023

10/10 Excellent

YoungJu

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
2박3일 숙박 리뷰
전반적으로 신식 시설이라 깔끔하고 좋았습니다. 전체적으로 시설도 깔끔하고 제가 묵었던 가성비 좋은 일본 숙소중에 가장 넓은 편이었습니다…! 확실히 조금이라도 더 넓으니 쾌적하고 좋았고 숙소 청소 상태도 깨끗한 편이었습니다! 다만 청결도에서 별을 하나 뺀 이유는 커텐에 붉은 자국이 크게 묻어 있어서 그걸 본 순간 어쩔수 없이 찝찝한 느낌이 들어서 입니다. 그것 빼고는 다른 부분의 청결도는 우수했습니다. 그리고 편리성 부분에서 별을 2개 뺀 것은 1. 무인체크인 시스템이 건물 외부에서 기계를 통해 여러 절차를 거쳐야 문이 열리는 방식이라 밖에서 꽤 오래 서있는 동안에 모기를 많이 물렸네요ㅠㅠ 특히 무인시스템 컴퓨터가 버벅거리고 느려서.. 그 점이 불편하였고 2. 가장 단점으로 엘레베이터가 없다는 것 때문에 별을 하나 더 뺐습니다. 여행객들이 주로 이용하는 숙박업소에 엘레베이터가 없다는 것은… 이 숙소의 가장 치명적인 단점인것 같습니다ㅜㅜ 짐이 적은 분들은 괜찮겠지만 저흰 일행모두 26인치 이상되는 커다랗고 무거운 캐리어였는데 여자 둘이서 가장 윗층까지 계단으로 낑낑대면서 겨우 올렸네요ㅠㅠㅠㅠ 위에 언급한 단점 외에는 전반적으로 만족도 높은 숙소였습니다!
Stayed 2 nights in Jul 2023

8/10 Good

Yumeno

Liked: Cleanliness, property conditions & facilities
部屋が綺麗で、周辺も飲食店やスーパーがあり、過ごしやすい環境でした。
Stayed 3 nights in Jun 2023

10/10 Excellent

シンイチロウ

Stayed 1 night in Jun 2023

8/10 Good

Teh Sung, New Taipei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility is relatively new and comfort to live in. There is not much shop and restaurant around. If you are looking for a quiet place, it is it. True is for budget travelers.
Stayed 4 nights in May 2023

8/10 Good

Keiko

Stayed 13 nights in Feb 2023

8/10 Good

makigami

Stayed 1 night in Dec 2022

10/10 Excellent

MINGYU

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
전반적인 숙소 느낌이 아늑해서 정말 좋았습니다! 문제가 생겼을 때도 즉각적으로 답해주셔서 좋았습니다.
Stayed 3 nights in Nov 2022

6/10 Okay

Rina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
部屋は綺麗で、よかったです。 お風呂の天井に虫の死体があったのでちゃんとチェックが行き渡ってないところは凄く残念でした。 ホントに、家のような安心感のあるホテルですが外の声がとても聞こえるので、プライベートはどこまで守られているのか？不安になりました。 防音はあんまり期待できなさそうです、まあ安いので仕方ないかもしれません、エントランスは基本的に無人なので入口はほぼオートロックのマンションのような感じです、チェックインからチェックアウトまで機会で行います、機会に疎い方は苦労しそうでした、深夜や、夜に出入りができるのかがよくわからりません、エントランスの番号入れても開きませんでした。 夜の出入りができませんでした。 WiFiも完備とは書いてますがパスワードはどこにもありませんでした。 アメニティは、歯ブラシ、シャンプー、リンス、ボディーソープくらいしかありません。メリット、デメリットはたくさんあります。 とにかく安い。
Stayed 1 night in Oct 2022

10/10 Excellent

ヨウコ

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

じゅね

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

Seiji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
浴槽の排水が余り良くないのと洗面所にゴミ箱がない。それ以外は清潔で、都会的であり、防音設備、アメニティ、食器など十分揃っている。
Stayed 2 nights in Oct 2021
Response from ルアナ渋谷　栗原 on Nov 3, 2021
Seiji 様 この度はルアナ渋谷をご利用いただき誠にありがとうございます。 また、貴重なご意見を頂戴し重ねてお礼申し上げます。 ゴミ箱の設置に向け前向きに検討させていただきます。 またのご利用を心からお待ちしております。

10/10 Excellent

Ayumi

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ワンルームマンションの作りでとても綺麗でした。 エレベーターがないので重い荷物は運ぶのが大変そうだけど、手軽に利用できます。 周りは住宅街なので夜は静かでゆっくり休める場所でした。
Stayed 1 night in Oct 2021
Response from ルアナ渋谷 on Oct 15, 2021
ご宿泊頂き誠にありがとうございます。 また機会がございましたら是非ご利用下さいませ。

8/10 Good

Gyo

Stayed 1 night in Sep 2021
Response from ルアナ渋谷　栗原 on Nov 3, 2021
Gyo　様 この度はルアナ渋谷をご利用いただき誠にありがとうございます。 またのご利用、心からお待ちしております。

10/10 Excellent

SHOUTA

Stayed 1 night in Jul 2021
Response from ルアナ渋谷 on Aug 3, 2021
この度はルアな渋谷へのご宿泊誠にありがとうございます。 ルアナ渋谷をご満足いただけたこと、スタッフ一同大変嬉しく思います。またのお越しをお待ちしております。

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗でとても居心地がよかった
Stayed 1 night in Jul 2021
Response from ルアナ渋谷 on Aug 3, 2021
この度はご予約いただき誠にありがとうございます。 ルアナ渋谷でのお時間にご満足頂けたとの嬉しいお声にスタッフ一同の励みになります。 感染拡大防止のためにも当ホテルでは清掃を徹底しておこなっております。 またのご宿泊お待ちしております。