Terrace/patio
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Reviews of Hotel Grand One Plaza

3 out of 5
Hotel Grand One Plaza
8269 Calle Emiliano Zapata Zona Centro, Tijuana, BC

Reviews

8.4

Very Good

Rating 10 - Excellent. 373 out of 620 reviews" "
Rating 8 - Good. 121 out of 620 reviews" "
Rating 6 - Okay. 48 out of 620 reviews" "
Rating 4 - Poor. 25 out of 620 reviews" "
Rating 2 - Terrible. 53 out of 620 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jerry

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing but there is construction and it was jackhammers and beeps all morning long starting at 5am my understanding is that they had no control over it cause it was the building next to it but boy I was not happy the parking was also extra when on the sight it said free parking we only stayed one night there are many ups the rooms are very nice modern and the price is as good but if u can’t sleep I don’t know if it makes up for it
Stayed 1 night in May 2024

6/10 Okay

Hirley

Business traveler
Liked: Cleanliness, staff & service
The hotel is very clean and staff are always available and offering clean towels and whatever you need. It has a nice terrace with a bar, very peaceful to have breakfast and drinks at night. That being said, the only hiccup was that it gets noisy in late hours of the night with people coming and going and rolling their luggage late at night and you can hear everything because is tiled floors.
Stayed 2 nights in May 2024

10/10 Excellent

Antonio

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nice like it
Stayed 1 night in May 2024

10/10 Excellent

Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very clean and up to date, the staff was incredibly amazing. The breakfast was for one even though we booked for two but the food was delicious.
Stayed 1 night in May 2024

2/10 Terrible

Yadira

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s nothing like they show in the pictures
Stayed 5 nights in May 2024

10/10 Excellent

Silvia

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always our favorite place to stay in tijuana
Stayed 1 night in Apr 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in May 2024

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here a few times now and they do a great job making you feel welcome. Newly renovated rooms are clean and comfortable.
Stayed 1 night in Apr 2024
Response from GERENTE on May 17, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

nagaraju

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and they speak English
Stayed 1 night in May 2024
Response from GERENTE on May 7, 2024
Thank you for your review!

10/10 Excellent

D'Nisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GERENTE on May 7, 2024
Muchas gracias por su califcación!

2/10 Terrible

Monica, marysville

Disliked: Cleanliness, staff & service, property conditions & facilities
They always find a way to take some of your deposit. I took pics of the place and items still charged me for stuff. Unbelievable
Stayed 1 night in May 2024
Response from SUPERVISORA on May 17, 2024
Thank you for your comments, we are sorry that your stay was not the best, we will take your opinion into consideration to improve our services.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel that is a great price.
Stayed 2 nights in May 2024
Response from GERENTE on May 17, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Miguel

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
It is very loud around this area. You cannot rest or nap it’s ok to just come and sleep
Stayed 1 night in May 2024
Response from GERENTE on May 17, 2024
Thank you for your review, about the noise, we are located in the heart of Tijuana, so there's a lot of night clubs in the area, but only on the weeknds, on the week is a very quiet atmosphere.

10/10 Excellent

Shae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GERENTE on May 7, 2024
Muchas gracias por su califcación!

10/10 Excellent

Mario

Liked: Amenities
Excellent!!
Stayed 1 night in Apr 2024
Response from GERENTE on May 2, 2024
Thank you for your review!

2/10 Terrible

Patrick

Traveled with partner
Disliked: Staff & service
I have stayed at this hotel many times in the past without issues. Upon my checkout in April 2024, front desk and cleaning staff tried to gouge me for extra cleaning charges for the pillow case and sheet. Fabricated that they were stained. Basically, a shake down to intimidate me for more money. Will never stay there again because of this issue.
Stayed 1 night in Apr 2024
Response from GERENTE on May 5, 2024
Thank you for your comments, we are sorry that your stay was not the best, we will take your opinion into consideration to improve our services.

10/10 Excellent

john, Vista

Stayed 1 night in Apr 2024
Response from SUPERVISORA on May 18, 2024
Thank you for your rate Mr. John!

10/10 Excellent

john, Vista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amable todos. Sofia Antonio Francisco todos los camareras. Bonita lugar
Stayed 1 night in Apr 2024
Response from GERENTE on May 2, 2024
Muchas gracias por sus comentarios!(:

10/10 Excellent

Cesar

Stayed 1 night in Apr 2024
Response from SUPERVISORA on May 18, 2024
Muchas gracias por su puntuación, lo esperamos pronto!

8/10 Good

Landy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great but needed a full body mirror
Stayed 1 night in Mar 2024
Response from GERENTE on May 2, 2024
Thank you for your comments, we will take your opinion into consideration to improve our services.

10/10 Excellent

Amalia

Stayed 3 nights in Apr 2024
Response from SUPERVISORA on May 17, 2024
Muchas gracias por su puntuación, lo esperamos pronto!

10/10 Excellent

Evangelina

Business traveler, Traveled with partner
Liked: Amenities
Abitacion muy limpia de buen tamaño, staff amable. La terraza muy linda comida decente. Estuvimos 3 noches. Y Claro que volveríamos a hospedarnos ahí. Todo esta serca farmacias, restaurantes, Entretenimiento. No tuvimos ningún inconveniente con Ruidos.
Stayed 1 night in Apr 2024
Response from Supervisor on Apr 26, 2024
Muchas gracias por sus comentarios!

6/10 Okay

Lauren

Traveled with partner
Liked: Cleanliness
Great location virtually on the main strip. The room was clean, nicely decorated and the hotel was easy to get to. We were on the 3rd floor and the noise travelled a lot from downstairs but not enough to bother us due to their "quiet hours policy". Overall very happy with this choice, especially for a tourist! Would definitely stay here again.
Stayed 1 night in Apr 2024
Response from GERENTE on Apr 23, 2024
Thank you for your review! we will take your opinion into consideration to improve our services.

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GERENTE on Apr 23, 2024
Gracias por su calificación!

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GERENTE on Apr 22, 2024
Gracias por su calificación!

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Places to eat
Stayed 3 nights in Apr 2024
Response from GERENTE on Apr 20, 2024
Thank you for your review!

10/10 Excellent

Andrik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best services ever good people
Stayed 1 night in Apr 2024
Response from GERENTE on Apr 20, 2024
Thank you for your comments!

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around
Stayed 1 night in Apr 2024
Response from GERENTE on Apr 20, 2024
Thank you for your review!

10/10 Excellent

Patricia de las mercedes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is wonderful
Stayed 2 nights in Apr 2024
Response from GERENTE on Apr 16, 2024
Thank you for your review!

2/10 Terrible

Mireya

Stayed 1 night in Apr 2024
Response from GERENTE on May 17, 2024
We are sorry that your stay wasn't the best, could you give us a more detailed review so we can improve our services (:

10/10 Excellent

Roger, Palmdale

Stayed 1 night in Apr 2024
Response from GERENTE on May 17, 2024
Gracias por su puntuación!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
It was quite and clean., not to expensive. Good price and clean.
Stayed 2 nights in Mar 2024
Response from GERENTE on Apr 16, 2024
Thank you for your review!

10/10 Excellent

Jose

Stayed 1 night in Apr 2024
Response from Supervisor on May 17, 2024
Gracias por su puntuación!

10/10 Excellent

Rafael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness’s of the room and customer service was great. Walking distance to almost everywhere
Stayed 1 night in Apr 2024
Response from GERENTE on Apr 16, 2024
Thank you for your review!

4/10 Poor

Delmy

Business traveler, Traveled with family
People are in the next room to much noise talking all night long too bad , you can not rest Aldi the sheet in the bed are duty had hair.
Stayed 1 night in Apr 2024
Response from GERENTE on Apr 16, 2024
Thank you for your comments, we are sorry that your stay was not the best, we will take your opinion into consideration to improve our services.

8/10 Good

Guillermo

Stayed 1 night in Apr 2024
Response from GERENTE on May 2, 2024
Gracias por su calificación!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It right in the middle of everything close to everything pharmacies, clubs, restaurants, shopping,etc
Stayed 1 night in Apr 2024
Response from GERENTE on Apr 10, 2024
Thank you so much for your feedback!

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GERENTE on Apr 10, 2024
We are sorry that your stay wasn't the best, could you give us a more detailed review so we can improve our services (:

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay High recommended !!
Stayed 1 night in Apr 2024
Response from GERENTE on Apr 8, 2024
Thank you so much for your feedback!

10/10 Excellent

Raul Camacho

Traveled with family
Liked: Amenities
Great
Stayed 3 nights in Mar 2024
Response from GERENTE on Apr 3, 2024
Thanks for your review!

10/10 Excellent

Armando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is nice and clean, price pretty reasonable, property its old but ok and be ready to pay parking, parking is not free
Stayed 1 night in Mar 2024
Response from GERENTE on Apr 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Edward

Stayed 1 night in Mar 2024
Response from GERENTE on Apr 20, 2024
Thank you for your rate!

10/10 Excellent

Guillermina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel will definitely go back easy access to shops & restaurants, & restaurant on premises all staff were courteous & friendly had a great time there
Stayed 2 nights in Mar 2024
Response from GERENTE on Mar 29, 2024
Thank you for your feedback.

10/10 Excellent

ELVIS, las vegas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GERENTE on Mar 27, 2024
Muchas gracias por su puntuación!

8/10 Good

Savannah

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Nice staff, fast and easy check in, walking distance to almost everything you need. Unfortunately there was hair on sheets when we pulled back the blankets, and the shower walls and floors are not kept very clean. Cleaning people in the morning were quite noisy. Staff has always been very good during our stays, just mornings are noisy if you are wanting to sleep, you won’t be able to.
Stayed 1 night in Mar 2024
Response from GERENTE on Mar 29, 2024
We reallay apreciate your feedback, we will take care of it.

4/10 Poor

Olga

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from GERENTE on Mar 30, 2024
We are sorry to hear that, could you give us a more detailed review so we can improve our services (:

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
I’m so happy about this place and I love it
Stayed 1 night in Mar 2024
Response from GERENTE on Mar 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Fanny

Stayed 1 night in Mar 2024
Response from GERENTE on Apr 16, 2024
Thank you for your rate!

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself was very nice - staff at front desk and housekeeping were very good. Had some great Happy Hour drinks on the rooftop patio and Tony tthe bartender was the highlight of our stay - he was very helpful and funny. Definitely go see him if you stay here. Rooms are modern but some of the fixtures are a bit wonky and need some work. The area around the hotel is not the nicest area but it is very close to all the action on Revolution Avenue if that’s your scene. Good value for the price.
Stayed 1 night in Mar 2024
Response from GERENTE on Mar 23, 2024
Thank you so much for your good comments! Hope to have you back very soon!

8/10 Good

Jordan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had interactions with front desk, valet ,housekeeping, room service, terrace restaurant , and everyone was friendly!
Stayed 3 nights in Mar 2024
Response from GERENTE on Mar 23, 2024
Thank you for your good comments!