Thu Bon River

From the moment we arrived, Coco River and their staff was perfect for our family. The staff from reception, security, restaurant and housekeeping were lovely and provided exceptional service which cannot be faulted. They made us feel great and provided an exceptional level of experience. The hotel itself is a great base and has a great swimming pool area, as well as clean and large rooms and we felt so welcomed and at home, we actually cancelled other accomodation and extended our stay twice because of the experience we had. There were comments prior to going that we read about location, but honestly this wasn’t an issue. Yea, it’s away from the hustle and bustle, but as a family we were happy to take a 5-10 minute grab to the main “touristy” parts of Hoi An. There is also multiple restaurants/food options, pharmacy, convenience store, coffee shops and motorbike rental within 400m of the resort so was nice to get a respite from the madness of Hoi An which can be overwhelming. In saying that, we will be back here and will recommend the hotel to anyone considering Hoi An, especially those with younger children as it was perfect for what we needed.

Rooms: Rooms are nice but very dated. Needs a lot of repair work and upgrading. During my stay I encountered bad aircon leaking issues for 3 days straight. During a heavy downpour, lots of rain water started getting in and got my luggage and cloths wet. And the worst part, waste water from drainage system started flowing up through the bathtub! The resort staff got me changed to another room as these problems couldn’t be sorted out. The new room had its own issues as well. Wifi wasn’t working, toilet’s flush wasn’t working, shower had no pressure, and so on. Resort staff: Excellent service. Very helpful and always willing to render their assistance whenever you need them. Restaurant: I would give this my lowest rating. Lots and lots of houseflies! We experienced lizards crawling into our chairs while dining! You can never dine in peacefully. And during the rainy nights, you’ll have to deal with a lot more insects. One of the very rare restaurants that doesn’t serve any desserts. Not even ice-creams. Daily buffet breakfasts are the same limited spread.