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Best Western Papilio Hotel

3.5 star property
Hotel in Surabaya with free valet parking and a fitness center

Choose dates to view prices

Photo gallery for Best Western Papilio Hotel

Outdoor pool, sun loungers
LED TV
Building design
Lobby
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Room service
  • Gym
  • Laundry
  • Parking included
The current price is ￥5,370
￥6,498 total
includes taxes & fees
Jul 14 - Jul 15

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Deluxe Room, 2 Twin Beds, Smoking, City View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds, Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Separate bedroom
Hair dryer
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking, City View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Separate bedroom
Hair dryer
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed, Non Smoking, Refrigerator

1 bedroom, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed, Non Smoking, Refrigerator

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Separate bedroom
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Smoking, City View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Separate bedroom
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Separate bedroom
Hair dryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking, City View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Refrigerator
LED TV
Washer/dryer
Separate bedroom
Hair dryer
Private bathroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 King Bed, Non Smoking, City View

Suite, 1 King Bed, Non Smoking, City View | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, City View

Highlights

Air conditioning
Connecting rooms available
Kitchenette
Refrigerator
Free minibar items
LED TV
Washer/dryer
Separate bedroom
  • 56 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Queen Room

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room Smoking

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Queen Room - Smoking

1 bedroom, in-room safe, desk, laptop workspace

Executive Queen Room - Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room With 1 Queen Bed And City View Shower Wifi Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room With 1 Queen Bed And City View Shower Wifi Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room Smoking

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Queen Room Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Queen Room

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

1 bedroom, in-room safe, desk, laptop workspace

Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Queen Room

1 bedroom, in-room safe, desk, laptop workspace

Executive Queen Room

  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
60235, Surabaya, Jalan A Yani No 176-178

What's nearby

  • Petra Christian University - 15 min walk - 1.3 km
  • City of Tomorrow - 20 min walk - 1.7 km
  • Royal Plaza Surabaya - 2 min drive - 2.8 km
  • Surabaya Zoo - 4 min drive - 4.1 km
  • Tunjungan Plaza - 8 min drive - 8.8 km

Getting around

  • Jemursari Station - 3 min walk
  • Surabaya Gubeng Station - 20 min drive
  • Surabaya (SUB-Juanda) - 21 min drive

Restaurants

  • ‪Ayam Bakar Primarasa - ‬6 min walk
  • ‪Bebek Sinjay - ‬6 min walk
  • ‪Bebek Goreng Tiga Putri - ‬8 min walk
  • ‪Holland Martabak Terang Bulan - ‬5 min walk
  • ‪The Lodge Coffee & Eatery - ‬6 min walk

About this property

Best Western Papilio Hotel

Hotel near Tunjungan Plaza
A coffee shop/cafe, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Best Western Papilio Hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a business center.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with sun loungers
  • Free self parking and valet parking
  • An area shuttle, express check-out, and express check-in
  • Concierge services, a 24-hour front desk, and luggage storage
Room features
All 226 rooms offer comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with rainfall showers and hair dryers
  • LED TVs with cable channels
  • Wardrobes/closets, refrigerators, and daily housekeeping

Languages

English, Indonesian

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Free babysitting
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 36 floors
  • Banquet hall
  • Built in 2015
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Paper towels
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: IDR 350000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel
Best Western Papilio Surabaya
Best Western Papilio
BEST WESTERN Papilio Hotel Surabaya, Java
Best Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel
Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel Surabaya

Frequently asked questions

Does Best Western Papilio Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Best Western Papilio Hotel?

As of Jul 8, 2025, prices found for a 1-night stay for 2 adults at Best Western Papilio Hotel on Jul 14, 2025 start from ￥5,370, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Papilio Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Papilio Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Best Western Papilio Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Best Western Papilio Hotel?

Check-out is at noon.

Where is Best Western Papilio Hotel located?

Located in the heart of Surabaya, this hotel is within 1 mi (2 km) of Universitas Islam Negeri Sunan Ampel Surabaya, City of Tomorrow, and Pelita Harapan University Surabaya. Petra Christian University and Royal Plaza Surabaya are also within 2 mi (3 km). Jemursari Station is only a 3-minute walk and Kertomenanggal Station is 16 minutes.

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Best Western Papilio Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 23 out of 46 reviews
Rating 8 - Good. 16 out of 46 reviews
Rating 6 - Okay. 4 out of 46 reviews
Rating 4 - Poor. 1 out of 46 reviews
Rating 2 - Terrible. 2 out of 46 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10

Stayed 1 night in Jun 2024

8/10

Stayed 1 night in Jan 2021

10/10

Stayed 1 night in Nov 2020

8/10

overall it was pleasant stay, super responsive customer service and room service.clean place and so many amenities nearby, easy access to airport too. thanks
Stayed 2 nights in Dec 2019

8/10

Stayed 1 night in Dec 2019

10/10

Stayed 3 nights in Dec 2019

8/10

Many breakfast options! Suitable for vegans. Room was clean and the bed was very comfortable.
Stayed 1 night in Sep 2019

8/10

pros : Good breakfast Comfortable bed Friendly staff cons: toilet can b cleaner no shuttle service to nearby places
Stayed 4 nights in Aug 2019

2/10

Stayed 1 night in Jun 2019

10/10

No Alcoholic beverages on the entire property! A bit frustrated when tje 2 aeras are called "Lounges"!
Stayed 2 nights in Jun 2019

10/10

This is a great hotel! will come and visit again next time. Food were amazing and cleanliness is AWESOME! Keep it up Best Western. The only complain that I have is the "ELEVATOR" you should have more for a 36 floors building
Stayed 2 nights in Jun 2019

8/10

While the website says they have an airport shuttle, be sure to see the small print as it’s an added charge and has to be booked in advance. Other than that it was a clean, comfortable hotel close to the airport. We did not make use of additional amenities as we were just on a quick layover.
Stayed 1 night in May 2019

8/10

Stayed 3 nights in Apr 2019

10/10

Stayed 3 nights in Mar 2019

10/10

Nice and comfortable room with friendly front desk staff. Surely will stay again on my next trip.
Stayed 1 night in Mar 2019

10/10

Fast & efficient very friendly and the smell of the lobby is lovely....
Stayed 2 nights in Feb 2019

10/10

Stayed 1 night in Jan 2019

10/10

Stayed 2 nights in Jan 2019

6/10

Room was decent and clean. However the breakfast area and variety can be improved
Stayed 1 night in Nov 2018

10/10

Excellent stay.... The room was spacious, clean and comfortable. The bed (mattress, linens and pillows) were perfect. The breakfast buffet had a wide selection of food and the quality was good. Third stay at this hotel and we will definitely stay there again.
Stayed 1 night in Nov 2018

10/10

It to far from my place that I want to visit,but the Hotel is 👍👍👍👍👍
Stayed 2 nights in Oct 2018

10/10

Stayed 1 night in Aug 2018

10/10

Amazing stay with good buffet breakfast!
Stayed 1 night in Aug 2018

8/10

I was placed in a smoking room. The cigarettes smell is really strong.
Stayed 1 night in Jul 2018

10/10

Stayed 4 nights in Jun 2018