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Absolutely beautiful hotel and the staff are amazing. Hotel was centrally based right opposite the theatre. I emailed in advance about us being there for a birthday and we were given a room upgrade!
The bar was lovely, we sat in the terrace as it was warm outside with the heating. Breakfast was amazing!
Definitely recommend staying here.
Paul
Stayed 1 night in May 2024
Response from Jenny on May 4, 2024
Dear Paul Thank your lovely review of our hotel. I am so pleased that you enjoyed your stay and hope to welcome you back in the very near future.Kind regards Jenny
Lovely hotel, excellent location, beautiful room with view of River and Royal Shakespeare Theatre, lovely touches in room, drinks, nibbles, toiletries etc, Staff could not do enough for us, would definitely recommend you stay here!!!
Bev
Stayed 1 night in Apr 2024
Response from Jenny on Apr 29, 2024
Dear BevThank you for taking the time to review our hotel. I am so pleased you enjoyed your stay and hope to have the opportunity of welcoming you back in the not too distant future.Kind regards Jenny
Just across from the theatres, a classy hotel with comfortable rooms, good food and great service.
William
Stayed 1 night in Apr 2024
Response from Jenny on Apr 29, 2024
Dear Paul Thank you for taking the time to review our hotel.I am so pleased you enjoyed your stay with us and hope to welcome you back in the not too distant future.Kind regards Jenny
A lovely hotel in an ideal location. Staff, food, surroundings all excellent. Would highly recommend.
Kiran
Stayed 1 night in Apr 2024
Response from Jenny on Apr 30, 2024
Dear Kiran Thank you for your lovely review of our hotel.We hope to welcome you back very soon.Kind regards Jenny
4/10 Poor
Alison
Apr 6, 2024
The location is great for the RSC Theatre. Unfortunately my room was well below expectation - I don’t know if booking via Expedia even as a VIP guest was the cause. The room was on the ground floor at street level so anyone walking past could look straight in. The bathroom was in poor repair mouldy grout on the bath and damage to the bath itself. There was no dresser or shelving for clothes just hanging wardrobe. All in all a big disappointment.
Lovely hotel in a great location. Friendly and welcoming
Only gripe would be the floorboards around the hotel are incredibly squeaky so noisy inside the room from people walking in the corridors
Neil
Stayed 1 night in Mar 2024
Response from Jenny on Apr 9, 2024
Dear Neil Thank you for your great review of our hotel. I do hope we have the opportunity to welcome you back to the Arden soon.Kind regards Jenny
The property was in a great location and the staff member that helped us checkin was really helpful. The room and bathroom were specious but the bathroom was not in a great condition. We noticed some stains on the sink that weren't cleaned properly, but this was quickly taken care of by the cleaning staff when we notified reception. The bathtub showed severe wear and tear, there were big rust spots, mould patches and the drain would not stay open.
Overall we had a good experience, but the rooms are in need of some renovation and higher cleaning standards.
Sai Santhan
Stayed 1 night in Mar 2024
Response from Jenny on Apr 9, 2024
Dear Sai SanthanThank you for taking the time to review our hotel. I do hope we have the opportunity to welcome you back to the Arden soon.Kind regards Jenny
Beautiful hotel, wonderful staff, great location! This is my second stay at The Arden, and it was as lovely as the first. The staff even put a Happy Birthday surprise in the room on arrival for my mum, which was much appreciated.
Laura
Stayed 2 nights in Mar 2024
Response from Jenny on Apr 9, 2024
Dear Laura Thank you for taking the time to review our hotel.I am delighted that you enjoyed your stay with us! I do hope we have the opportunity to welcome you back for a third time!Kind regards Jenny
We have stayed here in the past and been very happy. This time it was a very disappointing experience all around. The property is now very tired (which we could put up with) but also not very clean and the food hugely disappointing. We will definitely look for alternative accommodation and meal options on our next visit.
Hotel is lovely, staff are friendly and keen to help. Rooms are spacious and there are some nice touches, like fresh milk in the fridge. Breakfast on this stay was poor. Service was very slow, items were not available, coffee and tea were very weak. We have visited before and this was nothing like previous experiences. We had a pre theatre dinner which was excellent.
Lovely hotel for our stay. Husband and wife and toddler. The room was a great size to fit our travel cot.
The staff were really lovely and welcoming.
The hotel was also brilliantly located within walking distance of all the town’s main areas.
Nice big room and big bathroom with a shower and bath,king size bed (two twin beds pushed together), room was clean but very hot although the heating in the room was off the hotel was very hot which made it uncomfortable and hard to have a good nights sleep this is in febuary so it wasnt because of the weather air con didnt work, had the breakfast which cost £20 pp which is pricey but the food we had was nice no complaints overall i think this hotel is average for the price we paid to stay
Lovely hotel. With great front of desk staff and luxury touches that go beyond what you'd expect from a 4*.
Excellent location near the waterfront in Stratford, with everything you could want within walking distance.
Breakfast was a little unexciting and I don't think the evening dining options and menu are appealing. At least not in winter.
Would certainly go back and recommend to others.
Great hotel in a great location, with perfect service.
Minor areas for improvement would be breakfast. It felt like it was served on a budget with half a black pudding, a tiny hash brown and a continental breakfast that looked like half the options were missing.
The hotel is situated in a great location, within walking distance of the shops & theatres.
Gary
Stayed 3 nights in Dec 2023
Response from Jack Ray on Jan 2, 2024
Dear Gary,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
Had a great time in Stratford, hotel was lovely so we’re staff, only had one gripe it’s an old building and the room we stayed in was by the staircase and it was very noisy and squeaky would stay again but choose a different room.
Paul
Stayed 2 nights in Dec 2023
8/10 Good
Peter
Dec 20, 2023
Liked: Cleanliness, staff & service
Peter
Stayed 1 night in Dec 2023
Response from Jack Ray on Dec 26, 2023
Dear Peter,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
10/10 Excellent
Matthew
Dec 5, 2023
Matthew
Stayed 1 night in Nov 2023
Response from Jack Ray on Dec 26, 2023
Dear Matthew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
10/10 Excellent
Elaine
Dec 3, 2023
Liked: Cleanliness, staff & service, room comfort
Lovely hotel in perfect location
Elaine
Stayed 2 nights in Nov 2023
Response from Jack Ray on Dec 6, 2023
Dear Elaine,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
Sadly free bottle of wine on ice in room which was nice touch but it was very sweet German wine so couldn’t drink it 🤔
Service and location lovely
Louise
Stayed 1 night in Nov 2023
Response from Jack Ray on Dec 6, 2023
Dear Louise,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and appreciate your feedback on the wine. Had you let our reception team know, I'm sure we could have sourced another bottle to match your tastes, though we can certainly do so next time!Kind regards, Jack Ray - Reception Manager
We’ve stayed here many times as it was an SLH hotel.
It’s a wonderful hotel in the centre of Stratford, perfect for the RSC, however the rooms are starting to look a little tired, it could do we a refresh.
Steven
Stayed 1 night in Nov 2023
Response from Jack Ray on Dec 16, 2023
Dear Steven,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
8/10 Good
Jane
Traveled with partner
Nov 12, 2023
Liked: Cleanliness, staff & service
Upgraded room was not so good. The room smelt damp due to a leak in the bathroom, the bed was uncomfortable, the tv did not get all the channels and the people in the next room were noisy, waking us up at 6am with their tv blaring. The lady on reception however was very apologetic and helpfull so found us another room, which althoug smaller,was much better. The breakfast on the first morning was ok but on the second morning my husband was served cold scrambled eggs which he had to send back. All in all it was a pleasant stay in a nice hotel in a good location with very pleasant staff, but all those stairs!
Jane
Stayed 3 nights in Nov 2023
Response from Jack Ray - Reception Manager on Nov 19, 2023
Dear Jane,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and apologise for the 1st night you stayed being less than relaxing due to the leak in your bathroom, the bed and the noise from a neighbouring room. I'm glad my colleague on reception was able to find you a better room to help you get some well deserved rest and I'll be sure to pass on your feedback to the rest of the management team. Kind regards,
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
10/10 Excellent
Andrea
Nov 1, 2023
Andrea
Stayed 1 night in Oct 2023
Response from Jack Ray on Nov 5, 2023
Dear Andrea,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards, Jack Ray - Reception Manager
Loved staying here at the Arden Hotel. Staff were so friendly, great location and super nice room!
Debra
Stayed 2 nights in Oct 2023
Response from Jack Ray on Nov 3, 2023
Dear Debra,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
Such an amazing hotel. Was upgraded to the Maple room when we arrived which is so lovely. The Maple room has a view of the RSC and an amazing king sized bed!
Lilly
Stayed 1 night in Oct 2023
Response from Jack Ray on Nov 3, 2023
Dear Lily,Thank you for the great review of our hotel! We're thrilled to hear you enjoyed your complimentary upgrade to the Maple room and had such an amazing time at the Arden Hotel. We'll certainly look forward to having you stay with us again!Kind Regards, Jack Ray - Reception Manager
Live this place. Amazing staff, great location, lovely rooms.
Jason
Stayed 1 night in Oct 2023
Response from Jack Ray on Nov 3, 2023
Dear Jason,Thank you for the lovely review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
Dear Rebecca,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager
Dear Mr & Mrs Thales,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Kind Regards, Jack Ray - Reception Manager
Very clean and comfortable. I hope to stay again sometime!
Wayne
Stayed 1 night in Oct 2023
Response from Jack Ray on Nov 3, 2023
Dear Wayne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards, Jack Ray - Reception Manager