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ステート ハウス インの口コミ

3 out of 5
ステート ハウス イン
101 East Adams Street, Springfield, IL

口コミ

7.2

良い

評価 10 - 1006 件の口コミ中 337 件が非常に良い" "
評価 8 - 1006 件の口コミ中 239 件が良い" "
評価 6 - 1006 件の口コミ中 165 件が普通" "
評価 4 - 1006 件の口コミ中 157 件が不満" "
評価 2 - 1006 件の口コミ中 108 件が非常に不満" "

7.4/10

清潔度

7.8/10

スタッフとサービス

7.0/10

設備とサービス

7.4/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

6/10 (普通)

Shane

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
Great location. Quiet hotel, well priced. Staff were not welcoming or helpful. Complimentary breakfast did not exist.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Located close to the historic downtown area of Springfield, nothing bad to say about this place.
2024 年 5 月に 1 泊滞在

4/10 (不満)

Lisa

家族旅行
良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
The toilet leaked onto the bathroom floor every time you sat on it. When the promised “Hot Breakfast/Free Breakfast” consisted of stale cereal, days old bacon, and old danish I knew that this place was a joke. Also the front desk employee said something about a “city tax” that is not mentioned anywhere and could not give me a exact amount of what it would be. DON’T GO HERE.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Lou

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good central location, but restoration of old state capitol going on nearby.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Becky

ペット同伴の旅行, 家族旅行
良かった点 : スタッフとサービス
There were quite a few hiccups- including the room we booked not being available and us having to switch rooms. Breakfast was pretty sparse. But honestly, the friendliness of the staff made up for it. They were really nice and super helpful, despite being short staffed and under stocked.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Mary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very close to the Illinois Capitol Building and walkable to the Lincoln Museum and the Lincoln home which were very enjoyable to visit. Very quiet during our visit.
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Elise

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
I am rarely one to believe the reviews, especially negative ones. But I can confidently say that the negative reviews were spot on. Check in: no one at the desk for 10 minutes. No bell to ring for service, so I had to wait . Employee came and told me that the suite we booked was unavailable, and they would upgrade me for free to the presidential suite . Sounded good. Little did I know! They said they would come up with linens shortly for the pullout . I have three kids who were exhausted from travel and ready for bed. 30 minutes goes by, no linens. Hubby goes down to front Desk and they say the GM is downstairs grabbing them and will be right up. Another 30 minutes goes by , and no sheets. I go down and the employee tells me that the GM is downstairs getting them. I inform him we were told that 30 minutes ago. Meanwhile, another guest is waiting for sheets (no sheets on any of his beds) and he had no towels, soap or shampoo. I get towels but am still told the linens are coming. . I go upstairs and 30 minutes later (1.5 hours later in total), we finally get sheets. The room itself was large, but extremely unclean. The next morning we go downstairs for the complimentary breakfast, and are told by disgruntled housekeeping staff that there is no breakfast because the vendor didn’t show up. We go back up to shower. I go to find a hair dryer and there is none. I go back down to front desk, wait for 10 minutes for a worker to appear. I tell her we have no hair dryer. She said
2024 年 5 月に 2 泊滞在

2/10 (非常に不満)

Ross

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pros - location Cons - uncomfortable bed Dirty halls Trash in elevator No linens for pull out bed Took forever to get said linens NO BREAKFAST EVEN THOUGH ITS ADVERTISED ON THE WEBSITE outdated rooms Vending signs that lead to nowhere Door key card that doesn’t work multiple times so you have to keep going back to the lobby
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Brian

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They were severely understaffed and we had to wait nearly three hours to get our room. Breakfast service was unavailable because of the staff shortage. No one answered the phone or was visible at the front desk during our stay. The lack of service was ridiculous. I have stayed at this hotel for years and have never experienced this. It was extremely disappointing.
2024 年 5 月に 2 泊滞在

4/10 (不満)

Michael

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Lobby smelled, lounge was closed, staff frequently smoking at lobby entrance, 1st room had an unmade bed and trashed bathroom, 3 rd floor hall had losts of trash and later piles of dirty linens on the floor for several hours
2024 年 5 月に 2 泊滞在

8/10 (良い)

Robert

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good value hotel with great location for work down in Springfield. Nothing fancy but right by Capitol and Amtrak and easy to get to other downtown spots, friendly staff and good gym and breakfast included too.
2024 年 4 月に 1 泊滞在

4/10 (不満)

Chris

出張
Not a single smile from the front desk staff, and they hide behind the wall so you need to walk around to get their attention. Room hallways smell like weed. Absolutely no bottled water available, none for sale so I had to get in my rental and find a grocery store. Jared in the bar was excellent and made up for the rest of the staff. He was friendly, full of recommendations, and a great conversation.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Maggie

気になった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在

4/10 (不満)

Osereme

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Marlen

2024 年 4 月に 4 泊滞在

2/10 (非常に不満)

Mark、Springfield

気になった点 : 清潔度
2024 年 3 月に 3 泊滞在

4/10 (不満)

Kelly

気になった点 : 清潔度、施設のコンディションと設備
Checked into a queen suite. There was a cashew visible under the edge of the couch as i walked in; A used washcloth hanging on the top shower curtain rail; A big hairball tumbleweed on the bathroom floor; Another hair when i pulled back the sheets on the bed. The previous coffee pod was still in the room coffee maker. Ice machine was broken, no sign to indicate as much. No coffee in the lobby, just an empty pot.
2024 年 4 月に 1 泊滞在

6/10 (普通)

Joy

良かった点 : 清潔度、スタッフとサービス
Located downtown Springfield, short walking distance to attractions. Hotel was clean and offered free hot breakfast. My room was cold, no heat came throughout the vent. Coffee machine in room didn’t have a coffee pot. Asked for a late check out on a Sunday and was given only 30 minutes later.
2024 年 4 月に 2 泊滞在

2/10 (非常に不満)

Julie M.

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room I was given hadn’t been cleaned from former guests (towels on floor, beds unmade, etc). When I came back downstairs to ask for a clean room I discovered other guests had the same issue. In the room I stayed in the tv didn’t work and it was pretty run down. There were 10 people (8 rooms) in our group and all but 1 had a terrible experience. I do NOT recommend this property to anyone, even if it was inexpensive (which it was not).
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Amanda

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Arrived to be told there was no room available despite having a reservation, transferred to another hotel which also had no room, then brought back to this one an hour later to finally have a room. Overall the hotel itself was nice, but the experience was not.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Jennifer

2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Ashley

小さなお子様連れの家族旅行
When we arrived we were told there wasn’t a room for us and we were sent to another hotel. (Which felt like a cheaper hotel, which the air and toilet did not work) also the new hotel did not include breakfast, which was one of the main reasons we booked the first hotel.
2024 年 4 月に 1 泊滞在

8/10 (良い)

Roya

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

6/10 (普通)

Daniel

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Lynette G

2024 年 3 月に 1 泊滞在

8/10 (良い)

Azucena

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very good
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient to downtown locations
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Mark、Springfield

2024 年 3 月に 3 泊滞在

4/10 (不満)

Erin

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We went to check in @315pm, were told the room wasn't ready yet. We left and came back @530pm, our room still wasn't ready! We reserved a suite, they ended up putting us in a queen. Highly dissatisfied
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Norma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在

2/10 (非常に不満)

David

気になった点 : スタッフとサービス
Room wasn’t ready at 3 and told us no estimated time when would be available.

2/10 (非常に不満)

Mark

2024 年 3 月に 3 泊滞在

2/10 (非常に不満)

Glen

気になった点 : スタッフとサービス、施設のコンディションと設備
Fridge is broken and tv is off the wall laying on dresser. Lobby smelled like gas from unlit fireplace.
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Marilyn

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I did not appreciate coming back to my room for the second night and discovering no maid service. When I asked about it I was told I had to request maid service. No fridges in room and no hair dryers. Bare bones, but not bare bones price.
2024 年 1 月に 2 泊滞在

6/10 (普通)

Deb

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス
Arrived at 6:45 pm to check in. The lobby was full of guests waiting to check in. One guest had been waiting over 2 hours. I was told my room was being cleaned. I asked for a refund because I had surgery early the next morning and needed to prep. That desk employee left and said she was going to go and check with the cleaning lady. Meanwhile, another desk lady said she found a room for me after I told her what had happened and I wanted a refund and a new hotel.
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Paul

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Would never stay at this hotel again. Front desk person was put out just by asking her if we could check in early, that is after waiting about 8 minutes for someone to finally come around to the front desk. When we were able to check in hours later, there were no towels in the bathroom and no pillow cases on the pillows. My wife went down to the front desk to inquire about getting these items. The gentleman behind the desk told my wife that he would just move us to the room next door after he made sure all was in order. Once again the lady behind the front desk, very snippy said, "I'm sure they are already settled." She did not want to have to move from behind the desk. We moved to the new room after confirming all was in order. It was.... until the next day when I went to make coffee in the room and the used coffee filter from prior guests were still in the coffee maker. No telling how long that was in there. Sunday morning, the first time I tried to check out I was told by a lady behind the counter that she did not know how to use the computer. I told her I would come back. I came back several hours later and requested from the man behind the desk for a receipt. He said his printer was not working but he could email me my receipt. I'm still waiting for that....NOT! Breakfast was atrocious! NO silverware, no coffee, place was messy, no butter for bagels, no milk for cereal and no one around to ask for anything. Never again at this place.
2024 年 3 月に 1 泊滞在

4/10 (不満)

Louie、Berwyn

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
No greeting from the staff, and had to wait to 5:00pm to check in. I understand they might be short staffed, but a simple smile and “sorry for the wait,” would have solved this problem. On a positive note, the room was very clean. I heard from several guests that the hotel had no breakfast for them the previous morning. Apparently the food services never showed up? I hope these quests were given a discount.
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Jorge

2024 年 3 月に 1 泊滞在

4/10 (不満)

Daniel

2024 年 2 月に 1 泊滞在

8/10 (良い)

Safiya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel was nice and clean, our room was very clean and the price was good. The receptionist was very polite and helpful. The staff was excellent. I will definitely recommend this hotel.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you staying with us. We appreciate your feedback

10/10 (非常に良い)

Samantha

家族旅行
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank for the outstanding review of the State House Inn. We look forward to your return soon.

6/10 (普通)

John

カップルで旅行
We were woke up at 12:30 in the morning from a neighbor’s room with their tv very loud we were not able to sleep until front desk called and asked to turn off loud tv. The front desk did try and knock on the door of the noise but they did not answer, we were grateful they called so we could get a few hours of sleep.
2024 年 2 月に 1 泊滞在

8/10 (良い)

Jeanine

2024 年 2 月に 1 泊滞在

4/10 (不満)

Debra、Bolingbrook

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
The breakfast that was offered was cold due to no sternos lit under the chafing dishes. Plates, bowls, cups, and flatware was not stocked. When we told the front desk they did nothing about it. The staff was rude and didn't seem to care about their jobs. The place looked nice, but having staff that doesn't care doesn't help.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Definitely a quiet hotel not many guests but was middle of February and snowing. I liked the hotel and staff alot
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
John,Thanks for your roaring recommendation of the hotel. We appreciate your feedback and look forward to you staying with us in the future.

6/10 (普通)

Marcey

気になった点 : スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for your feedback as it helps us improve our service.

2/10 (非常に不満)

Demetria

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No house keeping, staff rude, not that clean, pillows the size for toddlers, and hard as rock beds.
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
We are concerned about the less than perfect stay that you had with us and we will share your feedback with our housekeeping team.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for the 10/10 rating!

10/10 (非常に良い)

Deborah

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Across from the capital close to the train. Nice hotel
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for the great review of our hotel. We appreciate the feedback

8/10 (良い)

William

気になった点 : スタッフとサービス
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Thanks for reviewing the hotel and giving us a thumbs up!