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Reviews of Hotel Sofia Palace

4 out of 5
Hotel Sofia Palace
Tri ushi 8, Sofia, Sofia City Center

Reviews

8.0

Very Good

Rating 10 - Excellent. 17 out of 46 reviews" "
Rating 8 - Good. 17 out of 46 reviews" "
Rating 6 - Okay. 8 out of 46 reviews" "
Rating 4 - Poor. 2 out of 46 reviews" "
Rating 2 - Terrible. 2 out of 46 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Saajandeep

Stayed 2 nights in Jan 2024
Response from Diana P. on Mar 24, 2024
It was a pleasure to have you as our guests!

10/10 Excellent

Richard, BREDHURST

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A group of 7 of us stayed here for 2 nights for a 40th birthday weekend. The hotel was in a good central location, easy check in, helpful reception, rooms were a decent size and clean. The comfort apartment had a nice little lounge area where we could all sit and have a drink before going out. Shampoo and shower gel in the rooms was handy for those of us travelling hand luggage only. At the price you pay, I think it’s a great value hotel. 2pm check in was a bonus too!
Response from Diana P. on Nov 25, 2023
Dear Mr. Richard,Thank you for your wonderful feedback! We're delighted to hear that you and your group enjoyed your 40th birthday weekend at our hotel. It's fantastic to know that our central location, easy check-in process, helpful reception, spacious and clean rooms, and the amenities in the comfort apartment, including the lounge area, added to the overall positive experience.Thank you for choosing to stay with us for such a special occasion. We hope to welcome you back for future celebrations or whenever your travels bring you to Sofia Palace Hotel again.Best regards,Sofia Palace Team

6/10 Okay

Shane

Disliked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location, clean tidy hotel
Stayed 1 night in Oct 2023
Response from Diana P. on Oct 24, 2023
Thank you very much for the excellent rating! You are always welcome in our hotel!

8/10 Good

Jevon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 1 night in Oct 2023
Response from Diana P. on Nov 9, 2023
Thank you for your feedback and positive comment! We look forward to seeing you again soon. You are welcome!

10/10 Excellent

AHMED

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Diana P. on Jul 26, 2023
Thank you, sir!You are welcome again!

8/10 Good

Phasin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at city center easy access to all visit for both business and leisure. It is also easy to order online food and order a taxi. Nice and comfortable hotel with friendly staff.
Stayed 2 nights in Apr 2023
Response from Diana P. on May 28, 2023
Dear Mr. Phasin,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed our hotel's central location, making it easy for you to access everything you wanted to see and do. We're also happy to hear that you found our online food ordering system and taxi services to be convenient. It's great to hear that our staff made your stay comfortable and were friendly and helpful during your visit. We hope to welcome you back soon for another enjoyable stay!Kind regards,Diana PopovaSofia Palace Team

8/10 Good

Edward

Stayed 3 nights in Dec 2022

8/10 Good

Dor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service
Good location
Stayed 3 nights in Aug 2022

6/10 Okay

JOSE VICENTE

Liked: Cleanliness, staff & service
The bed was good. Small room for the price compare to other hotels I booked in the same trip. The lights did not work properly in the bedroom area, but I was alone and tired so it was not a deal for me.
Stayed 1 night in Jul 2022

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
there were cockroaches in the room. there was visible mold and dirt. I can't believe it's an Expedia hotel. We asked for a refund and the hotel and Expedia did not give it What a horrible rip off. It is stealing money and ruining our trip. disgusting and unsafe
Stayed 4 nights in Jun 2022

8/10 Good

Amy

Stayed 3 nights in May 2022

4/10 Poor

Monica

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is modern but dirty. I had to disinfect the toilet as it was clearly not cleaned. The cups in bathroom were dirty with toothpaste. Parking is limited. Would not recommend.
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception were friendly. The hotel is found in a nice quiet location, but close to the attractions. The room was clean and spacious enough.
Stayed 4 nights in Apr 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 3 nights in Nov 2021

10/10 Excellent

Kirill

Stayed 2 nights in Nov 2021

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Chose the hotel as it had a bath and I was not disappointed the room was nice snd spacious in. Good location The chap on reception was very helpful and polite which can be a rarity in BG The only negatives were a single sized quilt on a king sized bed and the towels were rather old But overall I would book here again
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Safe did not work, Hotel did not give me city map/.
Stayed 1 night in Jun 2021

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Stayed 1 night in Mar 2021
Response from Sofia Palace team on Mar 6, 2021
Dear William, Thank you for your positive feedback. It will be our pleasure to welcome you again in the hotel. Regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Front Office Team on Sep 26, 2020
Thank you for your time to review hotel Sofia Palace.

10/10 Excellent

Yann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is very nice, clean, and the service is excellent. the breakfast is quite modest.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, bad front-desk
Nice hotel, good location, perfect breakfast, terrible front-desk service.
Stayed 1 night in Jan 2020

8/10 Good

CELESTINO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Diana P. on Apr 30, 2024
It was a pleasure to have you as our guests! We look forward to welcoming you again in the future.Kind regards,Sofia Palace Hotel Team

10/10 Excellent

ARTURO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité/prix
Bon accueil, chambre propre, lit confortable. Une bonne option pour un court séjour à Sofia.
Stayed 2 nights in Dec 2023
Response from Diana P. on Mar 2, 2024
Merci pour vos aimables paroles et votre haute évaluation de notre travail et de votre diligence envers les clients. Vous êtes toujours les bienvenus pour nous rendre visite ! Salutations de l'équipe du Sofia Palace Hotel !

8/10 Good

David

Stayed 3 nights in Oct 2023
Response from Diana P. on Oct 16, 2023
Thank you for rating us. You are always welcome again!

6/10 Okay

Martin

Stayed 1 night in Sep 2023
Response from Diana P. on Sep 27, 2023
Thank you for taking the time to rate our services. You are always welcome again!

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Diana P. on Sep 27, 2023
Thank you for taking the time to rate our services. You are always welcome again!

6/10 Okay

solene

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Sejour mitigé
Nous avions réservé une chambre pour 4 personnes. Le lut principal etait tres confortable mais le lit des enfants etait un canapé déplié tres inconfortable et usé. L'eau s'ecoulait à l'extérieur de la douche. Une incomprehension concernant les petits petits déjeuners. Ils n'etaient pas compris dans notre reservation alors qu'ils le sont en reservant sur place (prix identique). Nous avons donc réglé 72 LV supplémentaires.
Stayed 1 night in Aug 2023
Response from Diana P. on Aug 19, 2023
Dear Mrs./Mr. Debos,Thank you for bringing these issues to our attention. We apologize for the discomfort experienced with the sofa bed. We will look into this matter and ensure that all beds in our rooms are in good condition for the comfort of our guests. We regret any misunderstanding regarding the inclusion of breakfast in your reservation. We will review our booking processes to ensure that such miscommunications are avoided in the future. We appreciate your feedback and will use it to improve our services. Thank you for your understanding, and we hope to have the opportunity to provide you with a better experience in the future.Kind regards,Sofia Palace Team

8/10 Good

francisco javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Diana P. on Jul 26, 2023
Thank you for your feedback. You are welcome again!

6/10 Okay

Sandrine

Liked: Cleanliness
Disliked: Staff & service
The sauna is a secret, some receptionists are unfriendly. Kids bed (sofa bed) was not good.
Stayed 3 nights in May 2023
Response from Diana P. on May 28, 2023
Dear Mrs. Sandrine,I'm sorry to hear that your experience wasn't as pleasant as we'd hoped. Regarding the sauna, we apologize for any confusion or miscommunication that may have occurred during your stay. We strive to be transparent with our guests, and we're sorry if we fell short in this regard. Regarding our receptionists, we are always seeking to improve our customer service, so your feedback is much appreciated. Lastly, we're sorry to hear that the sofa bed did not meet your expectations. We will take this into consideration. We genuinely appreciate your comments and hope you'll give us the opportunity to improve your experience if you choose to stay with us again.Kind regards,Diana PopovaSofia Palace Team

8/10 Good

LUIS

Liked: Cleanliness, staff & service
ok
Stayed 3 nights in Apr 2023

8/10 Good

Trude Møller

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

eric

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

eric

Traveled with family
Liked: Property conditions & facilities
Stayed 2 nights in Jul 2022

6/10 Okay

Morten

Traveled with family
Disliked: Staff & service
No. Just don’t
Bad service at check-in, almost as if we were disturbing the night-clerk. Breakfast was bad, close to terrible and our daughters sleeping couch was in no way comfortable.
Stayed 1 night in Jul 2022
Response from Diana P. on May 28, 2023
Dear Mr. Guldborg , We are very sorry to hear that you had a negative experience with our check-in process, breakfast, and your daughter's sleeping couch. We apologize for any inconvenience caused and we would like to assure you that this is not the level of service we strive to provide. We will be reviewing your feedback with our team to ensure that we are providing the highest level of customer service and quality amenities to our guests. Please know that we take all feedback seriously and we appreciate your time in bringing these concerns to our attention. Thank you for your understanding and we hope to have the opportunity to serve you again in the future.Kind regards,Diana PopovaSofia Palace Hotel

2/10 Terrible

Alias

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

4/10 Poor

Jaesik

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
시설, 위생, 위치 모든게 별로임
Stayed 2 nights in Dec 2021

6/10 Okay

Prof. Dr. Thomas S.

Liked: Cleanliness, amenities
Teilweise Geräuchbelästigung von Restaurantbeschallung unmittelbar vor dem Fenseter.
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottima posizione, buona pulizia, ottimo rapporto qualità/prezzo, personale gentile e sollecito.
Stayed 3 nights in Jul 2021

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Excellent position, overall very good
Very well situated hotel, price-quality ratio at top. Could be cleaned better in the details but overall very good. Soundproofing between the room is quite weak and if you do have noisy neighbors then you'll hear everything.
Stayed 4 nights in Apr 2021