All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It is really easy to access the subway train. It is clean.
Kaibang
Stayed 1 night in May 2024
8/10 Good
Neivi
May 23, 2024
Liked: Cleanliness
Everything was good except the bathroom smells really bad they came and did something only good for a couple of days then the smell came back
Neivi
Stayed 11 nights in May 2024
Response from Yu Ming on May 25, 2024
Thank you for your feedback. We apologize for the inconvenience with the bathroom smell. We'll investigate further to ensure this issue is resolved permanently. We appreciate your understanding and hope to welcome you back for a better experience.
8/10 Good
Fai Suen
May 3, 2024
Fai Suen
Stayed 3 nights in Apr 2024
Response from Yu Ming on May 25, 2024
Thank you for your positive rating
10/10 Excellent
Richard
Traveled with family
May 2, 2024
Liked: Amenities
We have stayed here 3 times now and like the hotel very much. We like the proximity to the MRT. The property is very clean. We liked our room and the pool area. The wifi is great.
Richard
Stayed 3 nights in Apr 2024
Response from Yu MIng on May 13, 2024
Thank you for your continued support and feedback! We're delighted to hear that you've enjoyed your stays with us. We're glad you appreciate our proximity to the MRT, cleanliness, room, pool area, and the quality of our WiFi. We look forward to welcoming you back for your next visit!
10/10 Excellent
Ching Hsiang
Apr 27, 2024
Ching Hsiang
Stayed 5 nights in Apr 2024
Response from Yu Ming on Apr 28, 2024
Thank you for your full score rating! Look forward to welcome you back again soon!
6/10 Okay
Roshinne
Apr 27, 2024
Roshinne
Stayed 2 nights in Apr 2024
Response from Yu Ming on Apr 28, 2024
Thank you for your positive rating
6/10 Okay
Bin, Eden Prairie
Traveled with family
Apr 25, 2024
Liked: Cleanliness, staff & service
Good location right on MRT but small rooms. There are good food options right outside the hotel.
Bin
Stayed 1 night in Apr 2024
Response from Yu Ming on Apr 28, 2024
We are glad you enjoyed our hotel location and had a overall pleasant stay. We look forward to welcome you back again soon
Pretty good except for a very small standing shower
David
Stayed 2 nights in Dec 2023
Response from Yu Ming on Apr 24, 2024
We are glad you had an overall pleasant stay with us and we look forward to welcome you back again soon
6/10 Okay
CHEN
Traveled with group
Apr 21, 2024
The rooms were sprayed with a kind of pungent chemical smell, and it was very unpleasant.
CHEN
Stayed 2 nights in Apr 2024
Response from Yu Ming on Apr 21, 2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the smell in your room. Please rest assured that we take guest feedback seriously, and we will investigate this matter further to ensure that our rooms meet the highest standards of cleanliness and comfort. If you have any further concerns or if there is anything else we can assist you with, please don't hesitate to contact us directly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Thank you for your review. We have taken note of your comments and will review for future improvements. We hope to welcome you back for an improved experience in the near future
4/10 Poor
Taryn
Apr 3, 2024
Disliked: Staff & service
Taryn
Stayed 3 nights in Mar 2024
Response from Yu Ming on Apr 12, 2024
We apologize that we did not meet your expectation during your recent stay. Should there be any issues you may wish to highlight, please do contact hotel directly so that we may look at it and address them.
6/10 Okay
Jiranut, Bangkok
Mar 26, 2024
Liked: Amenities
Hotel location may seem away from city center but still very easy to access to underground train or MRT. The hotel condition is fair, though looks dated but still function and acceptable clean; suitable for a traveller who spends most time out from the room. Wi-Fi is available in the room for free with separate SSID and password this is nice for a little extra security; Wi-Fi speed is fine. I like the power outlet next to the bed which may be very important now a day for people who like to scroll social media before sleep or reach out the first thing in the morning.
Jiranut
Stayed 2 nights in Mar 2024
Response from yu ming on Apr 1, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
The hotel while not fancy was comfortable and clean. It was very conveniently located close to MRT and a variety of food options.
Katrina
Stayed 5 nights in Mar 2024
Response from Yu Ming on Apr 1, 2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.
The ONLY good thing about this hotel is the location! The room was smelly, the pillow cover was dirty with stains, the toilet smelled like sewage, and some spots on the ceiling were cover with mold.
Yolanda
Response from yu ming on Apr 1, 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
We stayed here for one night & it was great. Very helpful staff & nice room. There was a taxi outside for us at 4:45am ready to take us to the airport! Highly recommend
Bridget
Stayed 1 night in Mar 2024
Response from Yu Ming on Mar 16, 2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.
They don't have enough staff and facilities to handle travellers. = Waiting, waiting and waiting. Air circulation is not good. Air conditioning is not cold enough in the room. Convenient, it locates right on top of MRT.
TAT
Stayed 2 nights in Mar 2024
Response from Yu Ming on Mar 16, 2024
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Your comments regarding the wait times, air circulation, and the effectiveness of our air conditioning system have been duly noted.We understand the importance of providing efficient service and a comfortable environment for our guests, and it's disappointing to hear that we fell short in meeting your expectations in these areas. We are actively reviewing our staffing levels and facilities to ensure that we can better accommodate our guests, especially during busy periods.We appreciate your positive note about our convenient location atop the MRT, and we're glad to hear that it was advantageous for your travels.Your feedback is invaluable to us as we strive to continually improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.
10/10 Excellent
Ratna
Feb 27, 2024
Ratna
Stayed 2 nights in Feb 2024
Response from Yu Ming on Apr 1, 2024
Thank you for your rating, please do not hesitate to contact us if you require any assistance or need to highlight any issues to us.
I was pleased to get a late checkout but it’s a huge hotel so you can’t expect personal service.
Verified traveler
Stayed 1 night in Feb 2024
Response from Yu Ming on Feb 13, 2024
We are glad to know that you had an overall pleasant stay with us and we look forward to welcome you back again soon
8/10 Good
Lily, San Leandro
Traveled with family and small children, Traveled with partner, Traveled with family
Feb 10, 2024
Liked: Cleanliness, staff & service, amenities
Pretty old hotel, overall cleaniness good, but room had an old moldy smell.
Lily
Stayed 1 night in Feb 2024
Response from Yu Ming on Feb 13, 2024
We are glad to know that you had an overall pleasant stay with us and we look forward to welcome you back again soon
8/10 Good
Lucas
Feb 7, 2024
Liked: Cleanliness, staff & service
The staff gave excellent services.
Manager extended our checkout time by 2 hours; without additional charges; n allowed us to catch in one more site.
Lucas
Stayed 2 nights in Feb 2024
Response from Yu Ming on Feb 13, 2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.
V Hotel Lavender is a great hotel in a great location. The rooms are a bit on the small side, but they are clean and the bed was comfortable. Access to transit was great (plenty of bus stops and MRT access at the hotel). There are plenty of food options close by as well. We would stay here again.
Jeff
Stayed 3 nights in Jan 2024
Response from Yu Ming on Feb 7, 2024
We are delighted you enjoyed your stay with us and we look forward to welcome you back again soon
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.
6/10 Okay
Pavan Kumar
Feb 3, 2024
Liked: Cleanliness
location is convenient, but not the standards definitely not worth 3 star rated hotel
Pavan Kumar
Stayed 1 night in Jan 2024
Response from Yu Ming on Feb 5, 2024
We are glad you had an overall pleasant stay with us and we look forward to welcome you back again for an even better experience
8/10 Good
Jenny
Jan 28, 2024
Jenny
Stayed 6 nights in Jan 2024
Response from Yu Ming on Apr 1, 2024
Thank you for your rating, please do not hesitate to contact us if you require any assistance or need to highlight any issues to us.
Good place to stay, easy and convenient to get around for the price. Only draw back is the very small shower stall which leads out to the toilet area when showering. The breakfast was ok.
Verified traveler
Stayed 3 nights in Jan 2024
Response from Yu Ming on Jan 22, 2024
Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your positive feedback about our hotel being a good and convenient place to stay, especially considering the price point. It's wonderful to hear that you found our location convenient for getting around.We take note of your concern regarding the size of the shower stall, and we apologize for any inconvenience this may have caused. We understand the importance of a comfortable and functional bathroom, and we will certainly look into possible solutions to enhance this aspect of our rooms.Regarding breakfast, we appreciate your honest feedback. We continuously strive to improve our offerings, and your comments help us identify areas where we can enhance the dining experience for our guests. If you have specific suggestions on how we can improve the breakfast selection, we would be grateful for your insights.We value your feedback and hope to have the opportunity to welcome you back in the future.
Convenient and nice place to stay for the price. Just wish the shower was bigger as you can barely turn around and water always leaks out to the toilet area when showering.
Kao
Stayed 2 nights in Jan 2024
Response from Yu Ming on Jan 22, 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that you found our hotel convenient and a good value for the price.We sincerely apologize for any inconvenience you experienced with the size of the shower and the water leakage issue. Your comfort is important to us, and we appreciate you bringing this to our attention. Please be assured that we will investigate and address these concerns promptly to ensure a more comfortable and enjoyable experience for our guests in the future.We value your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a more satisfying stay. If there's anything specific you would like us to address or if you have further comments, please don't hesitate to contact us directly.Thank you again for choosing our hotel, and we look forward to serving you better in the future.
Lavender is a clean and decent place. Best part is its adjacent to Singapore Metro (MRT) which makes it very convenient to move around. Also there are quite a few eating and daily need shopping places nearby
BADRISH
Stayed 4 nights in Jan 2024
Response from Yu Ming on Jan 22, 2024
Thank you for your review. We are glad you had an overall pleasant stay with us and we look forward to welcome you back again in the near future.
The hotel is clean, service is great, hotel location is near MRT and rows of restaurants.
Meriam
Stayed 7 nights in Dec 2023
Response from Yu Ming on Jan 8, 2024
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience during your stay with us.It's wonderful to know that you found our hotel clean and that the service met your expectations. We take pride in providing exceptional service to our guests, and your kind words are truly appreciated.We're also pleased that our hotel's location near the MRT and the array of restaurants in the vicinity added to the overall convenience and enjoyment of your stay. We strive to offer a comfortable and well-located environment for our guests.Together with my team we hope towelcome you back at our hotel soon
10/10 Excellent
Liam
Jan 5, 2024
Liam
Stayed 1 night in Jan 2024
Response from Yu Ming on Jan 8, 2024
Thank you for your full score rating!
6/10 Okay
Mei
Traveled with family and small children
Jan 5, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room is very small with a miniscule shower stall. Anyone with larger than average build would find it challenging to shower with comfort. The hot water is not well regulated, most of the time it’s very hot even with the tap turned all the way to cold. The air conditioning is centralized at a cold 21-22C regardless of what you set it to. The best part about this hotel is the location near MRT and its food options downstairs.
Mei
Stayed 2 nights in Jan 2024
Response from Yu Ming on Jan 8, 2024
Thank you for taking the time to share your feedback with us. We appreciate your valuable input and are genuinely sorry to hear about the challenges you experienced during your stay.We apologize for any inconvenience caused by the size of the room and shower stall. Your comments regarding the hot water regulation and air conditioning have been duly noted, and we will address these issues promptly to ensure a more comfortable experience for our guests.On a positive note, we're delighted to know that you appreciated our hotel's convenient location near the MRT and the variety of food options available downstairs. We strive to provide a seamless and enjoyable stay, and your feedback helps us identify areas for improvement.Please be assured that your comments will be shared with our team, and we will take the necessary steps to enhance the overall guest experience. We value your patronage and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Thank you again for choosing our hotel, and we look forward to the possibility of serving you better in the future.
Property smelt and ac rattled all night very busy and no hot water would not recommend this property to anyone
Geoff
Stayed 2 nights in Dec 2023
Response from Yu Ming on Jan 1, 2024
Thank you for taking the time to share your feedback about your stay at v hotel Lavender. It is disheartening to read that your experience was not up to our usual standards, particularly on the issues highlighted. We strive at every opportunity to deliver an exceptional level of service and hospitality, and it appears we fell short of our goal. We will check on the issues highlighted and work to ensure they are in order. Once again thank you for taking the time to share your experience with us.
6/10 Okay
Christina
Traveled with family
Dec 28, 2023
Liked: Cleanliness
We stayed in room 12-25. The air conditioning didn’t work properly. We couldn’t control the temperature - inept on dropping…to 18 degrees. If we turn off the air conditioning, the room was not warm! Otherwise it was a good stay for one night.
Christina
Stayed 1 night in Dec 2023
Response from Yu Ming on Dec 30, 2023
Thank you for taking your time writing us a review online. We duly taken note of your comments and will look into the issue. We do hope you would choose us again for us to provide you with an improved experience in the near future.
6/10 Okay
Julie
Traveled with group
Dec 22, 2023
You get for what you pay
Negative : My 3 nights stay at V Hotel Lavender was unpleasant because my room was very cold even after 2 maintenance men came to fix the themometer.
The window view was 100% blocked with the big wall of the next building.
Positive : Metro station was right at the corner for those who want to take train t go around plus 2 reasonable food courts within several steps away.
Julie
Stayed 3 nights in Dec 2023
Response from Yu Ming on Dec 26, 2023
Thank you for taking the time to share your feedback about your stay at v hotel Lavender. It is disheartening to read that your experience was not up to our usual standards. We strive at every opportunity to deliver an exceptional level of service and hospitality, and it appears we fell short of our goal. We value all feedback as it helps us improve our services and delivery for our guests. Once again thank you for taking the time to share your experience with us.
Convenience location . However the hotel need improvement in cleanliness, all rooms bad smell,
Bad mold smell
Truc
Stayed 1 night in Dec 2023
Response from Yu MIng on Dec 18, 2023
Thank you for taking the time to share your feedback about your stay at v hotel Lavender. It is disheartening to read that your experience was not up to our usual standards. We strive at every opportunity to deliver an exceptional level of service and hospitality, and it appears we fell short of our goal. We value all feedback as it helps us improve our services and delivery for our guests. Once again thank you for taking the time to share your experience with us.