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Reviews of Fairmont Singapore

5 out of 5
Fairmont Singapore
80 Bras Basah Road, Singapore

Reviews

9.2

Wonderful

Rating 10 - Excellent. 676 out of 1001 reviews" "
Rating 8 - Good. 240 out of 1001 reviews" "
Rating 6 - Okay. 44 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 12 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Yigang, Campbellville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

NGA MAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Gerry, Wilson, WA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff allowed us to get early check in after long flight. Room is clean and being tidy up in evening. Room service also available for 24 hours. Perfect staying for us. Would love to stay again in future. Oh yeah, door man at Fairmont is very friendly and funny too.
Stayed 1 night in Apr 2024
Response from RS on Apr 12, 2024
Thank you for staying at Fairmont Singapore.We are pleased that our teams were able to accord you and early check in. We are also delighted that the doorman helped in making your stay with us a memorable one.We do look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a beautiful hotel. The room was absolutely wonderful, had everything you needed, The staff were all friendly and helpfull. Wouln't hesitate to come back again.
Stayed 3 nights in Mar 2024
Response from RS on Apr 1, 2024
Thank you for choosing Fairmont Singapore.We are delighted to learn that you had a great stay with us and found our hotel and rooms to be wonderful. We are happy that our colleagues were friendly and helpful as well.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

ANJALEE

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Mar 2024
Response from RS on Mar 11, 2024
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

KRISTIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot begin to rate this hotel! The staff were amazing. From check in to check out - we had an amazing experience. I would highly recommend this hotel. Bern particularly helpful! We really enjoyed our trip. We would definitely be back.
Stayed 5 nights in Feb 2024
Response from RS on Feb 29, 2024
Thank you for choosing Fairmont Singapore.We are delighted that Bern was helpful, which made your stay with us a memorable one. We appreciate your recognition of his efforts, and rest assured, we have shared this with him and the team.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

MARVIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from RS on Feb 5, 2024
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Faisal

Stayed 7 nights in Jan 2024
Response from RS on Jan 15, 2024
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards, Robert StrasserHotel Manager

10/10 Excellent

Mohammad Talal Adib

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from RS on Jan 11, 2024
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from RS on Jan 9, 2024
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from RS on Jan 9, 2024
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Blanca

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. The property was conveniently located to great dining and shopping options, as well as transportation to the bus tours. Our room had an exceptionally beautiful view of the marina and surrounding city. The workout facilities was good while the pool was adequately prepared for the avid lap swimmer, as well as the family swim. All in all too short of a time for a very comfortable stay.
Stayed 4 nights in Dec 2023
Response from RS on Jan 9, 2024
Thank you for choosing Fairmont Singapore.We are glad that you had an excellent stay with us and found the location of the hotel to your liking. We are pleased that you had a nice view from your room and we are delighted that you enjoyed our facilities.Thank you for sharing this with us and we look forward to welcoming you and your family back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Komal, Auckland

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Although booking was done through Expedia it wasn’t showing on Fairmont’s system hence check in took really long to sort out however staff were so efficient and friendly and upgraded our room as well as gave us free breakfast. Will definitely recommend! We stayed to view NY fireworks it was worth it!
Stayed 1 night in Dec 2023
Response from RS on Jan 8, 2024
Thank you for staying at Fairmont Singapore.Please accept our sincere apologies for the inconvenience caused during your check in, and we appreciate your kind understanding.We are glad that our teams were efficient and friendly and were able to assist you in this. Thank you for the acknowledgement of their efforts.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

8/10 Good

STUART, SINGAPORE

Stayed 1 night in Dec 2023
Response from RS on Jan 8, 2024
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

A Rabie

Stayed 6 nights in Dec 2023
Response from RS on Jan 2, 2024
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

4/10 Poor

Rizal

Stayed 6 nights in Dec 2023
Response from RS on Jan 16, 2024
Thank you for giving us your rating.Our teams believe in the importance of a memorable 5-star experience for our guests!As such, we appreciate your further feedback, as we continually provide excellent service!Warm regards, Robert StrasserHotel Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service, rooms, breakfast buffet, and more. I would definitely stay here again! 😊👍🙏
Stayed 3 nights in Dec 2023
Response from RS on Dec 26, 2023
Thank you for staying with us at Fairmont Singapore.We are glad that our teams were able to provide you with an amazing experience.Rest assured, we have shared this with the teams as this is a great form of testament that their efforts have not gone unnoticed.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely 10/10. Location is gold. Easy access to the metro through the connection to the mall, which is essential given the hot, rainy climate. Great stay.
Stayed 5 nights in Dec 2023
Response from RS on Dec 26, 2023
Thank you for choosing Fairmont Singapore.We are delighted that you enjoyed the location of the hotel and we do hope that you were able to get some sightseeing and shopping done.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Richard

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was nicest Hotel that I have ever stayed at. First class accommodations in every aspect.
Stayed 1 night in Dec 2023
Response from RS on Dec 18, 2023
Thank you for choosing Fairmont Singapore.We are delighted that you had a great stay with us. We are glad that you found the hotel to your liking and we hope that we will be able to welcome you back soon.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Theodore

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from RS on Dec 11, 2023
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent choice for thew business and holiday
From the check in, which was very professionally conducted, the overall experience was excellent. The room, the club facility and all other amenities were faultless. The hotel location is also noteworthy as it didn't take too long to get to any of our business meetings.
Stayed 1 night in Nov 2023
Response from RS on Dec 11, 2023
Thank you for choosing Fairmont Singapore and for staying with us on the Fairmont Gold Floor.We are pleased that our teams were able to provide excellent service and that you found the location of the hotel to your liking.We do look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Muhammad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hospitality, loveeee it
Stayed 2 nights in Dec 2023
Response from RS on Dec 11, 2023
Thank you for choosing Fairmont Singapore.We are glad that our teams provided excellent hospitality to you and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

rosalie

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from RS on Feb 9, 2024
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in Nov 2023
Response from RS on Nov 30, 2023
Thank you for choosing Fairmont Singapore.We are pleased that you found the hotel to your liking, and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

8/10 Good

Leslie

Stayed 1 night in Nov 2023
Response from RS on Dec 18, 2023
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Golsa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, location & service
The Fairmont was such a lovely hotel to stay for our four nights in Singapore. The reception staff, cleaners & everyone who works there were so friendly & attentive. The rooms were a good size & very clean! Thank you for having us & look forward to being back!
Stayed 4 nights in Nov 2023
Response from RS on Nov 22, 2023
Thank you for choosing Fairmont Singapore.We are delighted that our teams were friendly and attentive through out the hotel. We are glad that you found the room to your liking as well.Thank you for sharing this with us and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Grahame

Stayed 6 nights in Nov 2023
Response from RS on Nov 22, 2023
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

wendy Tsai yun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very friendly and nice, the hotel has its style and unique atmosphere! We were very happy with our staying!
Stayed 4 nights in Nov 2023
Response from RS on Nov 20, 2023
Thank you for choosing Fairmont Singapore.We are delighted to read that our teams were friendly and nice. We are pleased that you enjoyed your stay here and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Marc

Traveled with partner
Liked: Amenities
Proximity
Stayed 3 nights in Nov 2023
Response from RS on Nov 14, 2023
Thank you for staying at Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Clifton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there earlier this month. Staff were all helpful! check in was done in the room so no need to wait at front desk. Train station and food court and shopping were located downstairs. Great location!
Stayed 6 nights in Oct 2023
Response from RS on Nov 10, 2023
Thank you for staying at Fairmont Singapore.We are glad to learn that your staff were helpful especially at check in.We do hope that you were able to take advantage of our location to enjoy sight seeing and shopping.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Ngoc Bao

Liked: Cleanliness, staff & service
Stayed 8 nights in Aug 2023
Response from RS on Nov 10, 2023
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Everything was five stars. BEST buffet in town at the restaurant- variety of loca foods and all delicious
Response from RS on Nov 6, 2023
Thank you for choosing Fairmont Singapore.We are pleased that you had an excellent stay with us and enjoyed our buffet spread.Thank you for sharing this, and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

4/10 Poor

Nick

Traveled with family
Disliked: Property conditions & facilities
Not the best hotel we’ve stayed in
Some staff members were friends but breakfast was chaos and even when I put make up room sign on at 10am it still hadn’t been done at 2pm when I returned to rest.
Stayed 5 nights in Oct 2023
Response from RS on Oct 30, 2023
Thank you for choosing Fairmont Singapore and for taking the time to share your review with us.As we strive to continually improve, we have shared this with the respective teams for their review and action. Thank you for taking the time to share this with us, as we can only improve from feedback such as this.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from RS on Oct 18, 2023
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing!
Stayed 5 nights in Sep 2023
Response from RS on Oct 2, 2023
Thank you for choosing Fairmont Singapore.We are glad to read that our colleagues were amazing. We appreciate the recognition and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Patricia, Burnaby

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at the Fairmont. The room was large and spacious. We arrived early and they were able to accommodate us and another family with early check in and placing our room side by side. We only stayed two nights but wished we stayed longer. Only down side is that the pools are not big enough for all the guests to comfortably enjoy as there were many people with families mixed with corporate/business guests as well.
Stayed 2 nights in Sep 2023
Response from RS on Oct 1, 2023
Thank you for choosing Fairmont Singapore.We are glad that you enjoyed your stay with us and found the rooms to your liking. We are pleased that the team was able to accord you an early check in as well.Thank you for taking the time to share this with us and we look forward to welcoming you back,Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Divyesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from RS on Sep 27, 2023
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and convenient location.
Stayed 5 nights in Sep 2023
Response from RS on Sep 25, 2023
Thank you for choosing Fairmont Singapore.We are pleased that you found the location of the hotel and our cleanliness level to your liking. We appreciate the time taken to share your review and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

6/10 Okay

Mohit

Traveled with partner
Liked: Cleanliness, amenities
Comfortable, yet impersonal
Stayed 4 nights in Sep 2023
Response from RS on Sep 25, 2023
Thank you for choosing Fairmont Singapore.We are pleased that you had a comfortable stay with us. As we strive to continually improve, we have shared your feedback with the teams for their review and training.We appreciate the time taken to share this with us and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

8/10 Good

Franak

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, big rooms and bathrooms. Breakfast could have been better in terms of choice and quality. Staff was good. City hall is a very convenient location and the MRT was just below the hotel. Lots of places to eat also below and around the hotel.
Stayed 5 nights in Sep 2023
Response from RS on Sep 18, 2023
Thank you for choosing Fairmont Singapore.We are delighted that you found the location of the hotel to your liking and enjoyed its convenience.We have shared your feedback on our breakfast with the teams for their review.Thank you once again for choosing us and for taking the time to share your review. We do look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Dusty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone at the Fairmont Singapore was exceptionally professional, kind and helpful. The facility was clean, comfortable and convenient. Very happy with our stay there!
Stayed 4 nights in Sep 2023
Response from RS on Sep 14, 2023
Thank you for staying at Fairmont Singapore.We are delighted that the teams were kind and helpful and that you enjoyed your stay with us.We do look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

8/10 Good

Thirty Faredoon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was very convenient... the MRT was just below the hotel and the bonus was having shopping and dining facilities also underground. The hotel itself was very clean and good , with decent sized rooms and bathroom.
Stayed 5 nights in Sep 2023
Response from RS on Sep 18, 2023
Thank you for choosing Fairmont Singapore.It is wonderful that you found the location of the hotel to your liking and we do hope that you were able to get in some shopping and sight seeing.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

8/10 Good

Paula Andrea

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
It was a comfortable stay but the pool service and set up was not very friendly to navigate. There was not enough seating. I also did not like the staff at the spa. The maintenance lady kept on disappearing and she allowed naked patrons in the sauna, and jacuzzi. I was not very proper
Stayed 2 nights in Aug 2023
Response from RS on Sep 11, 2023
Thank you for choosing Fairmont Singapore Thank you for your feedback. We apologize for the inconveniences you experienced during your stay. We will address these issues promptly and work to improve your next visit.Warm regards, Robert Strasser Hotel Manager

10/10 Excellent

Travis JD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2023
Response from RS on Sep 11, 2023
Thank you for choosing Fairmont Singapore and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

2/10 Terrible

Karen

Disliked: Staff & service
Stayed 3 nights in Aug 2023
Response from RS on Aug 25, 2023
Thank you for staying with us at the Fairmont Singapore.Our teams believe in the importance of providing a memorable stay experience for all our guests and naturally, we are disappointed to learn that your stay has not been completely satisfactory. We noticed the low ratings which you have given us for your stay experience and we appreciate your candid rating.We hope that we will be able to redeem ourselves by welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Anand

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Very good rooms.
Stayed 7 nights in Aug 2023
Response from RS on Aug 23, 2023
Thank you for choosing Fairmont Singapore.We are glad that you found the location of the hotel to your liking and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service
Beds are extremely small and very firm Not enough seating around pool area Staff very friendly and attentive
Stayed 2 nights in Aug 2023
Response from RS on Aug 23, 2023
Thank you for choosing Fairmont Singapore and for taking the time to share your review with us.As we strive to continually improve, we have shared this with the teams for their review and action.Thank you once again for sharing this with us and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

6/10 Okay

Neil, Tokyo

Stayed 7 nights in Aug 2023
Response from RS on Aug 22, 2023
Thank you for choosing Fairmont Singapore.We have taken note of your rating. As our guest stay experience is important to us, please do share with us the areas that we can improve on in order to make your stay a perfect one.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel that’s conveniently located
Stayed 3 nights in Aug 2023
Response from RS on Aug 16, 2023
Thank you for choosing Fairmont Singapore.We are delighted that you found the location of the hotel to your liking and we look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager

10/10 Excellent

Mordechai, MALIBU

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great but a lot of Children so don't build on swimming in quite environment it is not, under the property great amazing shopping and places to eat, best view if you chose the executive, Expedia mislead on the size of the rooms they don't provide 800 SQ just don't exist
Stayed 2 nights in Aug 2023
Response from RS on Aug 8, 2023
Thank you for choosing Fairmont Singapore.We are pleased that you had a great stay with us and we appreciate the time taken to share your review with us. We are delighted that you found the location of the hotel to your liking and we do hope that you were able to sight see and shop during your stay here.We look forward to welcoming you back.Warm regards,Robert StrasserHotel Manager