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ハンプトン イン & スイーツ シアトル / レントンの口コミ

2.5 out of 5
ハンプトン イン & スイーツ シアトル / レントン
1300 Lake Washington Blvd North, Renton, WA

口コミ

8.8

非常に良い

評価 10 - 966 件の口コミ中 583 件が非常に良い" "
評価 8 - 966 件の口コミ中 238 件が良い" "
評価 6 - 966 件の口コミ中 68 件が普通" "
評価 4 - 966 件の口コミ中 37 件が不満" "
評価 2 - 966 件の口コミ中 40 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

kaoru

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
素晴らしい
清潔でスタッフも親切。徒歩10分位のところにショッピングモールがあり、便利
2017 年 8 月に 1 泊滞在

10/10 (非常に良い)

Candace、Olympia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The staff were great and the property was quiet.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean rooms and amenities. Painless check in/out with helpful and courteous from desk. Would recommend and stay again.
2024 年 5 月に 3 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 5 月 19 日)
Thank you for the wonderful feedback. We truly appreciate it and we are thrilled you had a great visit!

10/10 (非常に良い)

Andrew、Milan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel. Very clean and staff was very friendly!
2024 年 4 月に 2 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Thank you for letting us know about your recent stay. We appreciate the great feedback!

10/10 (非常に良い)

Brenda

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I especially liked the night staff-so pleasant and welcoming!
2024 年 4 月に 2 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you so much for the incredible feedback!

10/10 (非常に良い)

Michael、Wamego

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very nice place
2024 年 3 月に 7 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for the great feedback! We really appreciate it!

8/10 (良い)

Barb

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location
2024 年 4 月に 3 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for the positive feedback. We truly appreciate it!

10/10 (非常に良い)

Ted

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I was traveling North the next day and this location got me North of the worst of Seattle’s bad morning traffic. Also the staff was very nice.
2024 年 4 月に 1 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 4 月 2 日)
Thank you for letting us know about your recent stay. We love to see such wonderful feedback and we hope to see you again soon!

6/10 (普通)

Colton

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Check-in was smooth and our room was clean. We were informed at checkin that the hotel had experienced a 4-hour power outage earlier in the day. I gave it a few hours and attempted to run the shower and was unsuccessful in getting hot water. I called the front desk and they instructed me to let it run for 5-10 minutes. We recieved a letter in the morning informing us that hot water will not be available. I called the front desk to see if any accomodations were available given the circumstance, such as a small amount of hot water from the kitchen so that our family could take a sponge bath. The staff ingormed me that this was not possible. Clearly, this was beyond the control of the staff. However, their lack of any attempt to make it right left me with some bitterness.
Hampton Managementからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for taking the time to share your feedback. We truly appreciate your input and apologize for any inconvenience the power outage caused during your visit. We understand how frustrating it must have been to experience this unexpected disruption to your stay. Please know that the power outage was beyond our control, and we did our best to mitigate the impact on our guests. Your feedback is essential to us and we hope we will have the opportunity to welcome you back for a future visit and a much more seamless and enjoyable experience.

6/10 (普通)

Tanisha

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I know the power outage was out of the control of the property, but offering some sort of discounts or points or something would have been nice for the money paid to stay here. Having to take an ice cold shower was difficult.
2024 年 3 月に 1 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 3 月 31 日)
Thank you for taking the time to share your feedback. We truly appreciate your input and apologize for any inconvenience the power outage caused during your visit. We understand how frustrating it must have been to experience this unexpected disruption to your stay. Please know that the power outage was beyond our control, and we did our best to mitigate the impact on our guests. Your feedback is essential to us and we hope we will have the opportunity to welcome you back for a future visit and a much more seamless and enjoyable experience.

10/10 (非常に良い)

Jessica、Odessa

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My go to for business travel. Close to Boeing Renton facility, secure underground parking
2024 年 3 月に 1 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking a moment to let us know about your stay. We appreciate the wonderful feedback and we look forward to seeing you again soon!

2/10 (非常に不満)

Ashleigh

小さなお子様連れの家族旅行
Worst customer service I have ever experienced. Made impromptu reservations Saturday afternoon for a Saturday night stay specifically to take my 5 year old swimming in an indoor pool as a special treat. We had stayed previously and she enjoyed swimming. When we arrived to check in we were told the pool was closed unexpectedly. I told the Danny the front desk supervisor that the only reason we were staying was to swim and we would like a refund as my 5 year old would be very disappointed. She said she was not interested in providing a refund and it was my responsibility to do research in advance to see if the pool would be open before booking. I told her I booked on Expedia and I saw nothing about the pool being closed. She said too bad, I should have gone to their website and done research and it was not their problem and she would do nothing to accommodate my inconvenience as it was not her issue. We left and stayed across the street at Hyatt Regency where we received exceptional customer service and a complimentary upgrade to a nicer room with a view and soaking tub as the front desk person was appalled by how we had been treated at Hampton Inn and wanted to try to make up for it for my 5 year old. Will never patronize this a Hampton Inn again. Would expect more from a hospitality company. Hampton you need to do some training with your staff around exceptions in situations like this to retain customers in the long term.
2024 年 3 月に 1 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 3 月 13 日)
Thank you for taking a moment to respond. We appreciate your feedback and are sorry you were unable to use our pool. It is indeed listed as closed on the Expedia website due to reasons outside of our control, and we always encourage travelers to book directly through our hotel website or call the hotel directly for the most accurate information, as that is the only website we have full control over and we will always provide the most up to date information for any questions our guests may have. There is a little confusion from your comments as well, as Danny is our hotel AGM and was not at the hotel the day you arrived. Our front desk supervisor is Theo, who is a male, but you had specified interacting with a female supervisor. Once again, we appreciate your concerns and hope your future travels will provide a more rewarding experience.

10/10 (非常に良い)

Stelian

出張, 家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Nice property and friendly staff
2024 年 3 月に 2 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you so much for the wonderful feedback! We truly appreciate it!

10/10 (非常に良い)

Paula

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the second best hotel I've ever stayed at. Very clean, large room with parking under the building. Plenty of counter and table space. Comfortable bedding.
2024 年 3 月に 2 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for providing such wonderful feedback! We truly appreciate it and are delighted to hear about your wonderful experience! We hope to see you again soon!

8/10 (良い)

Mark

出張, グループ旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The parking lot was very small. I couldn't park my car in there.
2024 年 3 月に 2 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you for the feedback. Unfortunately we do not have alternative parking beyond our garage, but our garage does have more than enough spots for all guests to be able to park.

10/10 (非常に良い)

Ramin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff and great service.
2024 年 2 月に 1 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 2 月 26 日)
Thank you for the wonderful feedback!

8/10 (良い)

Damein

2024 年 2 月に 1 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for taking the time to provide with excellent feedback! We hope to see you again soon!

10/10 (非常に良い)

Wristine

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I am impressed with how friendly, accommodating, and professional the staff is with guests as well as fellow staff members. A very warm environment.
2024 年 2 月に 4 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you as always for the wonderful feedback! We look forward to seeing you again on your next visit!

10/10 (非常に良い)

Pamela

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for the great feedback! It is truly appreciated!

10/10 (非常に良い)

Janet

2024 年 2 月に 1 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for taking the time to provide with excellent feedback! We hope to see you again soon!

10/10 (非常に良い)

Pamela

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Only stayed for one quick night and left before checkout. We had an accessible double queen. The room was huge so perfect if someone had a wheelchair although we did not. We checked in late and although front desk person was very professional and helpful. Only complaint about the room is there was a fan in the bathroom that could not be turned off. If wasn't a problem but the sound was very noticeable. We slept well and the buffet breakfast was good with lots of warm and cold options.
2024 年 2 月に 1 泊滞在
Hampton Management からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you so much for the great feedback! It is truly appreciated!

10/10 (非常に良い)

Teriko

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Hampton Management からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for the excellent feedback! We greatly appreciate it!

8/10 (良い)

Nicholson、Spokane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Didn't like the beds. To hard. $16/night paid parking. Other than that, it was good
2024 年 1 月に 1 泊滞在
Hampton Management からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for the feedback. We appreciate your honest review of our hotel.

10/10 (非常に良い)

Noelle

2024 年 1 月に 1 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for the wonderful feedback! We really appreciate it!

10/10 (非常に良い)

Wristine

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
As always...great stay. Theo and Matt greeted me at the door and helped with anything I needed.
2024 年 1 月に 4 泊滞在
Hampton Managementからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you so much for the great feedback!

10/10 (非常に良い)

Jill

2024 年 1 月に 1 泊滞在
Hampton Management からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for the great feedback!

8/10 (良い)

Dave

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 12 月に 3 泊滞在
Hampton Management からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for the great feedback!

10/10 (非常に良い)

Amanda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Jessからの返信 (投稿日 : 2024 年 1 月 3 日)
Hello Amanda! Thank you so much for your review! We are happy you enjoyed your stay and hope you have an amazing new year!

10/10 (非常に良い)

Wilbert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Jessからの返信 (投稿日 : 2024 年 1 月 3 日)
Hello Wilber! Thank you so much for your amazing review! We truly appreciate you and are so glad you enjoyed your stay with us!

8/10 (良い)

Bonnie

2023 年 12 月に 2 泊滞在
Jessからの返信 (投稿日 : 2024 年 1 月 2 日)
Thank you for your review Bonnie. We are glad you enjoyed your stay with us!

10/10 (非常に良い)

Kelly、Auburn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very convenient and clean!
2023 年 12 月に 1 泊滞在
Jessからの返信 (投稿日 : 2024 年 1 月 2 日)
Thank you so much for your amazing review Kelly. We are so happy you enjoyed your stay.

2/10 (非常に不満)

Richard

2023 年 12 月に 1 泊滞在
Jessからの返信 (投稿日 : 2024 年 1 月 2 日)
Hello Richard. Would you please let us know what was wrong with your stay so that we can improve our efforts to make sure everyone has an amazing stay.

4/10 (不満)

Teresa、Arlington

家族旅行
良かった点 : 施設のコンディションと設備
The phone in our room did not work and we were unable to call the front desk regarding partying in the hallway outside our room at 2:30am. We checked out at 3:30 due to the noise.
2023 年 12 月に 1 泊滞在
Jessからの返信 (投稿日 : 2024 年 1 月 2 日)
Hello Teresa. We apologize for the noise you had to endure throughout the night. I do hope that the room with a view and balcony we ended up moving you to was to your liking.

10/10 (非常に良い)

Sheila

良かった点 : 設備とサービス
2023 年 12 月に 1 泊滞在
Jessからの返信 (投稿日 : 2023 年 12 月 28 日)
Hi Sheila! Thank you so much for your amazing review. We are so glad that you enjoyed your time with us and hope to see you again soon!

10/10 (非常に良い)

Joyce

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Hampton Management からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for the excellent feedback!

4/10 (不満)

Whitney

2023 年 12 月に 1 泊滞在
Jessからの返信 (投稿日 : 2023 年 12 月 28 日)
Hello Whitney. I am so sorry that you did not enjoy your stay with us. Could you please let us know what we can do to improve. Happy Holidays

10/10 (非常に良い)

Linda

2023 年 12 月に 2 泊滞在
Hampton Management からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you for the wonderful feedback!

10/10 (非常に良い)

Eduardo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Todo exelente..servicio increíble...
2023 年 12 月に 1 泊滞在
Hampton Managementからの返信 (投稿日 : 2023 年 12 月 24 日)
Muchos Gracias!

6/10 (普通)

Florence

気になった点 : 施設のコンディションと設備、客室の快適度
Unimpressed.
Noisy outside traffic, no shower gel in the dispenser and the bed creaked. They now charge for parking which they didn’t a few months ago. We will look for other options next time.
2023 年 12 月に 1 泊滞在
Hampton Managementからの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you for your response. We are sorry to hear about your negative experience. We have had the parking fee at this property for about 5 years. I was able to locate your last stay and I do show the parking was charged.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Family overnight stay
The person at the front desk was very courteous and informative. The room is comfortable and had an extra blanket that we ended up needing. Everything is very clean. There is a $13 garage fee for parking that we didn’t know about, but seems reasonable.
2023 年 12 月に 1 泊滞在
Jessからの返信 (投稿日 : 2023 年 12 月 18 日)
Hello! Thank you so much for your wonderful review! We are very happy that you enjoyed your stay with us and we hope to see you again soon!

10/10 (非常に良い)

Jacob

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect couples retreat hotel
We really enjoyed our stay and had a wonderful time.
2023 年 10 月に 2 泊滞在
Jessからの返信 (投稿日 : 2023 年 12 月 15 日)
Hi Jacob. Thank you for you amazing review! We are sl glad that you enjoyed your stay and hope to see you again soon!

10/10 (非常に良い)

Khadija

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I've barely just checked in but it's clean, the staff is very friendly and seem to have a nice breakfast. I'll check it out in the morning.
2023 年 12 月に 1 泊滞在
Jessからの返信 (投稿日 : 2023 年 12 月 15 日)
Thank you so much for your kind words Khadija. We hope you enjoyed the rest of your stay with us and hope to see you again soon!

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay!
We always stay at the Hampton Inn on Lake Washington Blvd in Renton whenever we visit. Really fabulous staff! Nice, clean hotel. Free breakfast is definitely above average as far as “free breakfasts” go.
2023 年 12 月に 5 泊滞在
Jessからの返信 (投稿日 : 2023 年 12 月 13 日)
Hello, Thank you for your wonderful review. We truly take pride in our hotel and are happy to hear that you enjoyed your stay with us.

8/10 (良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在
Jessからの返信 (投稿日 : 2023 年 12 月 13 日)
Hello Chris, We are happy to hear that you enjoyed your stay with us. We hope to see you again soon!

10/10 (非常に良い)

Mary

2023 年 12 月に 1 泊滞在
Jessからの返信 (投稿日 : 2023 年 12 月 13 日)
Hello Mary, We are very happy to hear that you enjoyed your stay with us and hope to see you again soon!

10/10 (非常に良い)

Lisa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Jessからの返信 (投稿日 : 2023 年 12 月 13 日)
Hello Lisa, We are so glad that you enjoyed your stay with us and hope you choose us again soon!

6/10 (普通)

Conswella

Disappeared in Hotels.com
Didn’t even get to enjoy my stay because of hotels.com. The hotel that I booked could not find my reservation over the phone and I could not find one email from hotels.com to get the confirmation number. It wasn’t until I realized hotels.com emailed me in the afternoon on Friday before my check in on Saturday but unfortunately I was planning a holiday party and I did not see that email so I missed the opportunity to spend the night in the hotel. I did (after seeing that message early Sunday morning after my work party I planned seeing the pre—check in email from hotels.com) go down to the hotel early in the morning on the next day, Sunday so I couldn’t at least enjoy the breakfast and then I checked into the hotel so I could park. I was able to take quick nap in the room that I was supposed to have all night. Needless to say, I don’t think I will book on hotels.com anymore because it should not have been hard to find my confirmation email from Hotels.com and because I couldn’t find it, I missed the fullness of booking my hotel stay.
2023 年 12 月に 1 泊滞在
Jessからの返信 (投稿日 : 2023 年 12 月 13 日)
Hello Conswella, I am so sorry to hear that you did not have the best experience. Hopefully, for the time that you were with us, you were able to enjoy some rest and breakfast.

10/10 (非常に良い)

Cheryl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quit and comfortable
Quieter hotel than we expected based on location
2023 年 11 月に 1 泊滞在
Jessからの返信 (投稿日 : 2023 年 12 月 13 日)
Hello Cheryl, We are so glad to hear that you enjoyed your stay with us and we hope you visit us again soon!

10/10 (非常に良い)

Tommy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great services
2023 年 11 月に 2 泊滞在
Hampton Managementからの返信 (投稿日 : 2023 年 11 月 28 日)
Thank you for the wonderful feedback! We really appreciate it!