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Reviews of Sasebo Green Hotel

3 out of 5
Sasebo Green Hotel
4-1 Miura-cho, Sasebo, Nagasaki-ken

Reviews

6.8
Rating 10 - Excellent. 19 out of 113 reviews" "
Rating 8 - Good. 34 out of 113 reviews" "
Rating 6 - Okay. 36 out of 113 reviews" "
Rating 4 - Poor. 16 out of 113 reviews" "
Rating 2 - Terrible. 8 out of 113 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated.
Stayed 2 nights in Aug 2023

8/10 Good

Lawrence John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 9 nights in Jul 2023

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Very good location, however my checking in process wasn't smooth. I don't know if the staff was too surprised to see a foreigner
Stayed 1 night in Mar 2023

10/10 Excellent

Nguyen

Stayed 1 night in Sep 2022

10/10 Excellent

Kai

Stayed 1 night in Mar 2022

10/10 Excellent

Demeric

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

royce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Room had off putting smell to it. Bathroom smelled like piss. Door lock was very cheap. Overall grossed out.
Stayed 2 nights in Jul 2020
Response from GREEN on Jul 28, 2020
この度は佐世保グリーンホテルをご利用頂きまして誠にありがとうございました。 またお忙しい中、貴重なご投稿を頂きまして重ねて御礼申し上げます。 過日のご滞在に際しましては、ご満足頂けるご滞在を提供ず大変申し訳ございませんでした。心よりお詫び申し上げます。 お客様にご満足頂けます様にスタッフ一同、サービスの向上に努めてまいります。

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Pretty bad
The a/c wouldn't get cold and had trouble with the wifi
Stayed 6 nights in Feb 2020
Response from GREEN on Jul 28, 2020
この度は佐世保グリーンホテルをご利用頂きまして誠にありがとうございました。 またお忙しい中、貴重なご投稿を頂きまして重ねて御礼申し上げます。 過日のご滞在に際しましては、ご満足頂けるご滞在を提供ず大変申し訳ございませんでした。心よりお詫び申し上げます。 お客様にご満足頂けます様にスタッフ一同、サービスの向上に努めてまいります。

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Nothing. Horrible and WiFi sucked. Not recommended.
Stayed 1 night in Feb 2020
Response from GREEN on Jul 28, 2020
この度は佐世保グリーンホテルをご利用頂きまして誠にありがとうございました。 またお忙しい中、貴重なご投稿を頂きまして重ねて御礼申し上げます。 過日のご滞在に際しましては、ご満足頂けるご滞在を提供ず大変申し訳ございませんでした。心よりお詫び申し上げます。 お客様にご満足頂けます様にスタッフ一同、サービスの向上に努めてまいります。

10/10 Excellent

Catrina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
It was very nice. It was close to a lot of shopping and close to the train station. Parking was onsite. I enjoyed my stay
Stayed 3 nights in Feb 2020
Response from Green on Feb 15, 2020
Thank you for your high rating.We really appreciate. We will make further efforts to improve our services to satisfy our customers. We are also looking forward to seeing you in Sasebo.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is small but very clean and nice. There is a desk which is plus for me since I work from home. Daily room cleaning is provided along with 2 free bottles of water every day. The staff is very helpful and friendly. They have free wifi, a computer for guests to use and faxing services. Most things are within walking distance. Even the bus and train station. There is also a park and an area to walk or sit by the seaside. It was a great experience.
Stayed 26 nights in Nov 2019
Response from GREEN on Dec 19, 2019
Thank you for your high rating.We really appreciate. We will strive to improve our services to satisfy our customers. Thank you for your valuable feedback.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is always clean and the staff is very friendly and helpful.
Stayed 1 night in Dec 2019
Response from GREEN on Dec 19, 2019
Thank you for the review. We really appreciate it and hope to see you soon.

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Small but good location
Room was uncomfortably small including bathroom. Check out at 10. Good location though
Stayed 2 nights in Aug 2019
Response from GREEN on Aug 25, 2019
Thank you for your review. We will strive to improve our services to satisfy our customers.

6/10 Okay

Philip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so green hotel
The desk staff were pleasant and helpful. The general condition of the hotel is rundown. The room was tiny, but I expected that. What I didn't expect was that dirty feeling. Sticky carpet. There was a sock from a previous guest on the floor. The mattress was too soft and I was not sure I wanted to sleep under the covers. The unit bathroom was almost too small to move in, let alone bathe in. All in all, I wouldn't recommend this hotel.
Stayed 1 night in Jun 2019
Response from Green on Jun 27, 2019
Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. I am extremely concerned to read your comments with regard to your overall experience at the hotel. Sincerely

10/10 Excellent

Roxann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Green on May 31, 2019
Thank you for your high rating. We are very happy. We really apperciate it and hope to see you agein. We will make further efforts to improve our services to satisfy our customers.

6/10 Okay

Verified traveler

Ok
Stayed 6 nights in Mar 2019
Response from Green on May 3, 2019
We will strive to improve our services to satisfy our customers. Thank you for your valuable opinion.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room, although quite small. Front desk staff was very friendly, courteous and helpful. Several communicated in passable English, although I speak Japanese so it was not an issue. Although I drove, the hotel is in an excellent location, directly across the main road from the Sasebo Train Station.
Stayed 1 night in Mar 2019
Response from Green on May 3, 2019
We will strive to improve our services to satisfy our customers. Thank you for your valuable opinion.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service as well as custodians were very accommodating.
Stayed 2 nights in Feb 2019
Response from Green on May 3, 2019
We will strive to improve our services to satisfy our customers. Thank you for your valuable opinion.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Green on May 3, 2019
We will strive to improve our services to satisfy our customers. Thank you for your valuable opinion.

8/10 Good

Sherwin, Cebu Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
keep it up the good working and continue clean as you go as always.
Stayed 1 night in Sep 2018
Response from Sasebo Green Hotel on Sep 29, 2018
Thank you for taking time for the review. We love to hear about our great staff and services. We really apperciate it and hope to see you soon.

6/10 Okay

Sky

Liked: Staff & service
Disliked: Property conditions & facilities
Meh, it’s ok
It was close to the bus station which I needed. Room was cleanish but dated. WiFi worked well.

10/10 Excellent

chris, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Right next to the bus and train station. Right down the street is a mall. Good for food and for shopping. Behind the train station is another Mall.
Stayed 21 nights in Apr 2018

8/10 Good

cody

Liked: Cleanliness, staff & service, property conditions & facilities
Just the Basics
Simple, clean hotel. Great for business trips.
Stayed 1 night in Mar 2018
Response from Jun on Mar 23, 2018
We will strive to improve the service so that we can satisfy our customers. Thank you for your precious opinion.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Cheap hotel. You get what you pay for.
This hotel is ideally located across the street from a train station and is within walking distance from a plethora of shops and restaurants, but that is where the positive attributes end. The hotel is dirty, and the customer service leaves a lot to be desired. Specifically, when I asked the front desk to print an itemized receipt for my stay (which my employer requires), at first they refused, when I insisted, they seemed annoyed, as if I was inconveniencing them by asking a "business" hotel for an invoice. I wasn't impressed by the quality of the food at the hotel restaurant either. The only reason I didn't cancel my reservation and change hotels is that there were no vacancies anywhere else.
Stayed 7 nights in Oct 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here unless you have to.
The rooms are the average small Japanese hotel rooms, so that’s not so bad. The pillows are filled with half hard and half soft materials and are rather uncomfortable. The hotel has medium speed WiFi that I was able to stream Netflix with moderate interference. Security: 1. The WiFi is all on unsecured routers. 2. The doors do not lock by themselves. You must manually lock the door when you leave or after entering the room. 3. The maids open all of the rooms on the floor at one time and leave them open while cleaning throughout the day. I think to allow the rooms to air out. Annoyances: 1. Maids will not knock on your door. Instead they hang a do not disturb sign and continue on to the next room. Later, they get the front desk to call your room to ask if you would like a cleaning. 2. It’s November, and average temperatures outside are nice and cool. The A/C was changed to heat or fan only. The room gets stuffy and uncomfortable very quickly. The window does not have a screen, and the street outside is busy and rather loud, so opening the window is not a very good option. 3. The rooms are not very clean. The sheets get changed every day and some stuff gets wiped down, but there is a lot of dust everywhere. The rooms have not been deep cleaned in a long time. If you move anything, you will find thick layers of dust and possibly trash that fell behind the furniture as I did. I had the clean the A/C screens myself, so air could properly pass through.
Stayed 11 nights in Oct 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2017

8/10 Good

May

Liked: Cleanliness, staff & service, room comfort
Fine hotel but bathroom smelled like urine
It was your basic overnight stay with amenities. I have no problems with anything but our bathroom smelled of urine.
Stayed 1 night in Oct 2017

8/10 Good

Cheuk Yiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Hotel and Great Location!
A very decent place to stay. It was a last minute booking, and an emergency stay in Sasebo. However, it was an amazing shelter for us! The breakfast was really good, it was so filling that we didn't eat much the entire day. The price was decent and it was very convenient, 1 minute away Sasebo station!
Stayed 1 night in Jun 2017

4/10 Poor

thao

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is really small, old, and dark. It need improvements. Staffs are okay, the receptionist lady was not so friendly. The reason i booked it because it was closed to the train station.

6/10 Okay

rusty

Liked: Cleanliness, staff & service
Second time staying at this hotel. Great location for bus and trains.

8/10 Good

Cozy hotel, Honolulu, HI

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy hotel, cold ac that stays on, kind staff
We enjoyed our stay. The beds were comfortable, although small (Double size), and the staff were kind and accomodating. There were some English speaking staff.

8/10 Good

Franklin, Pearl City, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Upon check in, there were no mention of free breakfast. Come to find out my reservation included free breakfast. On the second and third day, I asked for and receive the coupons for the breakfast. But from the forth day on, the front desk wanted to charge me 510 yen for each day. I wonder if they knew what they are doing.

10/10 Excellent

TOKI

Stayed 3 nights in Aug 2023

10/10 Excellent

やすふみ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

ひろし

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023

6/10 Okay

MASACHIKA

Liked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

フミヒロ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

6/10 Okay

kazuro

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
コロナ禍で、朝食がなかった。
Stayed 1 night in Nov 2022

6/10 Okay

トモコ

8/10 Good

カズヒロ

Stayed 1 night in Nov 2022

6/10 Okay

shunsuke

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅近ホテル
駅に近く、便利な場所にあります。また、アーケード街も歩いて行けるところにあり、素泊まりでも充分でした。
Stayed 1 night in Sep 2022

8/10 Good

ノブヒロ

Traveled with partner
Liked: Cleanliness, staff & service
部屋は、清潔でした。 自販機を、増やしてほしい。
Stayed 1 night in Aug 2022

8/10 Good

??

Stayed 1 night in Jul 2022

6/10 Okay

Sinichi

Business traveler
Stayed 1 night in Jul 2022

2/10 Terrible

???

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

HIROAKI

Stayed 1 night in May 2022