We were called the day of our stay, previous tenants had trashed the place, we were cancelled. In downtown San Antonio with our luggage, 6 grandkids and 4 adults, nowhere to stay. According the the property manager no other VRBO properties were available. We were disconnected while on a call to VRBO, property manager promised to call back and didn't. We ended up finding the only rental through the other online rental company that could accommodate us for an extra $600 on our own. The VRBO owner refused to even try to help with the cost, we offered to split the cost, we were told it was not their fault, they were stuck with the expense of the damage the previous tenants caused, and they initially didn't want to ask VRBO for help finding a place because it would make them look bad. I understand it was not their fault, but we should not have been the ones to suffer because they went off of their protocol to take a risky one night rental. They are a business, they should have helped us cover the huge additional expense. The property manager literally left us hanging, did not help us get back in touch with VRBO, did not call us back. The property owner just said things were out of their control. We were literally stuck in downtown San Antonio, several states from home, on the phone for an hour before being disconnected and no more attempts to reach us took place. Bitterly disappointed. This is not how you run a business. The owner and property manager should have helped us with the additional costs, (again, we weren't asking for all of it, just a 50/50 split) ,it simply would have been the right thing to do.