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Reviews of PURE Motel & Guest House

2.5 out of 5
PURE Motel & Guest House
315A Fenton Street, Glenholme, Rotorua, New Zealand

Reviews

7.6

Good

Rating 10 - Excellent. 20 out of 75 reviews" "
Rating 8 - Good. 32 out of 75 reviews" "
Rating 6 - Okay. 14 out of 75 reviews" "
Rating 4 - Poor. 5 out of 75 reviews" "
Rating 2 - Terrible. 4 out of 75 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Caleb

Stayed 3 nights in Apr 2024

8/10 Good

Maxie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity was convenient for shopping, groceries, dining, all walkable. Loved the unique design of the 3-bedroom unit we occupied! Very cozy yet spacious. Direct access to a lovely back porch/yard. Really appreciated each room having its own individual heating unit to control! Nice rustic feel but with the high-voltage ceilings and exposed beams. Exhaust fans could use a bit of cleaning in the bathroom (dust/cobwebs) and blinds in the kitchen area could fit the window more completely. Overall a great value.
Stayed 1 night in Dec 2023

10/10 Excellent

Jinchen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Motel and Experience
Very nice staff and convenient location to many supermarkets and restaurants. The guest room was very clean, spacious, and quiet. The staff was friendly and helpful! Many thanks to her! We had a great time at this motel and would like to be returning guests in the future!
Stayed 3 nights in Sep 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean, quite
Stayed 1 night in May 2023

6/10 Okay

Catherine

Traveled with family
Liked: Staff & service, property conditions & facilities
Rooms were spacious!
Stayed 1 night in May 2023

10/10 Excellent

geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel with everything you need
I had the family balcony unit of which there are two right at the front of the hotel. Parking was right outside the unit. The staff were very friendly and took time to show the map snd the main areas of interest. The motel is in the Main Street but 1-2 kilometer from the shopping. The staff member recommended Hellsgate Thermsl park and gave me a 10% discount voucher. She also showed me how to get to the free thermal park. My tv stopped working but it was replaced quickly. There’s full cooking facilities, tea coffe snd toaster and everything was clean and tidy. There’s no Aircon but a fan and heater are provided . There was a single bed and couch in kitchen/ lounge room and separate room with double bed.
Stayed 2 nights in Jan 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and convenient, the front of desk lady/receptionist was outstanding
Stayed 1 night in Nov 2022

10/10 Excellent

Grant

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a quiet area staff very knowledgeable and accomodating
Stayed 2 nights in Aug 2022

10/10 Excellent

Hidz, New Zealand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big room with an even bigger bathroom with a great bathtub and heaps of bench space. Nice mattress on the bed, all very clean & tidy.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place was awesome to stay at. Would definitely recommend bringing your own pillows as the pillows there were ridiculously hard! Also got a call from the hotel saying they would email me details for my late check in but never received anything so had to call up which was an easy fix but just thought it was weird to not email when you said you would. Also conditioner too as we were only supplied soap and shampoo. The key/lock is pretty fidgety to handle and also there were clothes left in a drawer and a hat from I’m guessing the previous booking? There was only 3 channels on the TV(2 sport and movie channel was fuzzy) But overall I did enjoy staying here if you’re going to be out 80% of the time. It’s a great place to come home too at night and just chill out and sleep. Also bathroom lights are AWESOME! Such a beautiful bathroom heaps of mirrors and good lighting. It was close to all amenities in Rotorua and was a great trip.
Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveler

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful, clean and great location
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff and very courteous. Place very clean and room was excellent and all facilities clean. Would recommend to anyone looking for a well priced enjoyable stay in Rotorua.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We managed to book this property at the last minute and were expecting an average motel at best after booking only the day before during the peak busy season. However, we were very pleasantly surprised to be greeted by the lovely receptionist who was so pleasant, the house was very cute and had everything we needed. The kids were rapt with the place and the facilities we had, it was close to everything, we would definitely go back.
Stayed 2 nights in Jan 2020

2/10 Terrible

Jaiprakash Gupta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid staying with family if you can
The room lacks basics like glasses cutlery mirrors, bathroom so small, no windows excess issues lifts not working no parking arrangement it was really not what the pictures on the website shows.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Oddly configured room that looked like it was morphed from an old property. Nice staff though and very friendly!
Stayed 4 nights in Oct 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Accommodation
Luxury spacious room in Rotorua, had all just been done up would definitely recommended booking here!
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and staff are very friendly. easy access to Rotorua CBD, but far enough away to be very quiet.
Stayed 15 nights in Aug 2019

2/10 Terrible

SHINSUKE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pure Motel
I arrived at 19:30, but no one in the reception. Also it's dark and locked. I called, but nobody answered . I had been waited for 30min in my car, but no one came. So I tried to find other motel and stayed. I already reported to you, also tried to contact to the motel directly for the refund, but still no answer. Shin
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities. Parking was a bit painful as we had a larger vehicle (SUV) and couldn't actually fit in the space provided so had to park down the street a bit and walk over to our motel room.
Stayed 1 night in Jun 2019

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Barend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neat and comfortable
The room was very neat and everything was brand new and freshly painted. Great location close to most attractions in town. Very friendly and accommodating host
Stayed 1 night in Jun 2019

8/10 Good

Thomas

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Julie

Disliked: Staff & service
Laundry came back dirtier than it went in. Room was nice. No smoke alarm!
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the room! It wasn't the usual motel/guest house room. I stayed in room P
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Clean room, lovely wood floors. However very cold (need extra blankets or electyblanket) & very pink.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, hosts and room. Thank you for letting us stay!
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodation for the price i was very surprised. Very quiet considering how close to main road. Would stay again for sure.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This property needs updating and renovating. The new owners had only been there for 10 days so I'm sure they will do what is necessary. The sound attenuation between rooms was poor and, unfortunately, we had members of a sports team next to us; they were very noisy!
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
There was no sign in the room to notify the cleaner to “clean room” so our room wasn’t clean for one day.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, well-serviced and convenient parking. Close to Rotorua's features.
Stayed 1 night in Jan 2019

4/10 Poor

John, Australia

Disliked: Property conditions & facilities
beds were clean and comfortable but the unit was in desperate need of repair. furniture broken, eg one chair was repaired with clear adhesive tape. curtains torn, light globes ether missing or not working. cooking pots and pans were provided but no utensils. toilet not flushing correctly. would not stay there again.
Stayed 5 nights in Dec 2018

8/10 Good

Sue

Liked: Cleanliness, staff & service
Staff very nice and helpful. Room tired and a bit small but clean
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Just for the night.
The room I had is a place made for a single person who just wants a room for the night. Any longer than 1 night in this particular room is out of the question. If you're looking to stay longer than a night suggest looking at upgrading. It's ok for a night, the Service ok, parking a Little tight for big vehicles and bed uncomfortable.
Stayed 3 nights in Oct 2018

8/10 Good

Rozzy, Te Araroa

Liked: Cleanliness, property conditions & facilities, room comfort
Simple but effective
Small, clean. location great and cute had everything we needed for our stay. The spa bath was just the icing on top. Though I must say lack of communication when we checked out early in the morning due to not knowing where to put our room key when we left. The office was not open so a little confusing.
Stayed 1 night in Sep 2018

8/10 Good

M, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fuss-free Stay
We arrived at Rotorua around 10am and owner was really nice to recommend us to have a walk at the nearby redwoods and let us check-in at 12pm. Reception was well-stocked with activities to do in Rotorua. The room we have booked was a King Studio, room was well-equipped with stove, pots/pans, cutlery, plates/bowls/mugs/glasses, chopping board, fridge. Very impressive for the price we've paid!
Stayed 1 night in Jun 2018

6/10 Okay

shailesh

Liked: Cleanliness, property conditions & facilities, room comfort
right on the main street, rather cold and indifferent reception, room is spacious and bathroom is good TV has limited choice and is very difficult to figure out - they could leave an instruction about how to get the free view to work
Stayed 1 night in May 2018
Response from Steven on May 22, 2018
Thank you for the feedback. We are working on the instructions for the TV, but guests are always welcome to ask for assistance if they require.

10/10 Excellent

Jeroen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mei on Apr 18, 2018
thank you for stay with us, Jeroen. We appreciate your feedback!

6/10 Okay

V

Liked: Cleanliness, staff & service, room comfort
Good for a short stay. Suitable for people who spend a lot of time outdoors.
Stayed 1 night in Mar 2018
Response from Steven on Apr 14, 2018
Thank you for your feedback and looking forward to your next stay at Pure Motel & Guest House.

6/10 Okay

Tarnia, Palmerston North

Liked: Staff & service
Disliked: Room comfort
Good budget motel
You get what you pay for with this motel, it was rickety and we could hear everything that was going on in the other rooms and outside. Was a cure room but not very homely (wooden floors, ok bed) so for the price this room was good. Service was great though! Was greeted with a smile.
Stayed 1 night in Mar 2018
Response from Steven on Apr 14, 2018
Thank you for your feedback and looking forward to your next stay at our motel.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Central location
Nice central location. Sky tv was difficult to get to work and steps on getting it to work would be handy - it didn't connect correctly by turning the tv on and after some time twiddling, freeview channels were all we used. The room servicing to replace things was a bit meagre and tea bag volumes in the room were a bit thin and basic compared to other places i have stayed. Shower curtain placement was critical to avoiding water spray going on the floor. Good for the price though. Had an ok stay overall and liked the location. Handy to lakeside and parks.
Stayed 2 nights in Feb 2018
Response from Mei on Apr 19, 2018
Thank you for stay with us and your reviews are appreciated .And please do not hesitate to ask for assistant at anytime.Thanks again!

4/10 Poor

Gerard

Liked: Cleanliness
Disliked: Staff & service, room comfort
Worse nights sleep
So booked it for 3 people on hotels.com when I got there, the reception told me that I had only booked a queen bed for 3 people and I needed to pay an extra $30 for the third person. The Asian lady at the counter just kept repeating herself when I arrived about it. No other places available in rotorua so I paid the extra For $30 extra they gave me a sofa bed which was so uncomfortable. I could feel the metal bars through it. Had the worse night sleep ever
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Location was excellent, very convenient as it's close to the supermarkets and the spa
Stayed 1 night in Feb 2018

6/10 Okay

Bernice

Liked: Room comfort
Disliked: Cleanliness
50/50
Very small room but very comfortable bed and clean. Tiny ensuite with heaps and heaps of storage space. Very friendly chap at reception. Every noise from next door heard through walls including an alarm that went for two hours while they were out that night. Lack of ventilation. Have stayed before and had better value for money. Good location thou.
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed at much better places at same price. Overall condition very poor
Stayed 1 night in Jan 2018