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Reviews of New Castle Motor Lodge

3 out of 5
New Castle Motor Lodge
18 Ward Avenue, Rotorua

Reviews

8.6

Excellent

Rating 10 - Excellent. 217 out of 469 reviews" "
Rating 8 - Good. 197 out of 469 reviews" "
Rating 6 - Okay. 38 out of 469 reviews" "
Rating 4 - Poor. 11 out of 469 reviews" "
Rating 2 - Terrible. 6 out of 469 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Tracey

Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Apr 2024

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good proximity to town, great bath, good having cooking facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Patsy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a group of 3 living in a room which can sleep 5. Very spacious, airy and value for money. Only A$393 for 2 nights.
Stayed 2 nights in Feb 2024

10/10 Excellent

Josee Rose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, clean and easy to find, lovely location.
Stayed 1 night in Jan 2024

10/10 Excellent

Malcolm

Traveled with partner
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024

6/10 Okay

William

Stayed 1 night in Jan 2024

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Cheryl

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and owners were helpful, accommodating and polite.
Stayed 1 night in Jan 2024

10/10 Excellent

Ji

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

CHANDRA MOHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent host. Convenient property. Central location. Great for families!
Stayed 5 nights in Dec 2023

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
Very noisy due to other inconsiderate guests.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveler

Traveled with family
The property was close to city centre. At time of our stay many guests were there and a lot shouting arguing and swearing which waa not nice especially with family and little kids. The facilities were pretty basic
Stayed 3 nights in Dec 2020

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We regret that the facilities were not as good as we have experienced on past visits. In spite of the request for guests to clean after use (with a surcharge if not cleaned) the glassware was very dirty, and the electric jug did not work (it was replaced on our second day). It would appear the motel had been used as accommodation during the covid lock down which may account for the lower standard. Motel "rules" include request to "not intimidate other guests", a first in our years of travelling.
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely motel in Nice quiet location. Perfect home away from home
Stayed 1 night in Sep 2020

2/10 Terrible

Tina, Rotorua

Disliked: Staff & service, property conditions & facilities
I didn’t like that it smelt terrible,the carpet stunk and was heavily stained,I would never stay here again or recommend it to anyone
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Received an upgrade just because. The room was amazing.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
House and Garden decor it is not, but for value it really very good. The property is well maintained, super clean (incl walls, carpets and furnishings) and great value. It does the basics fabulously- great location, privacy and security and has wifi and parking. Communication from the office was great; it was a very stress free good value stay. You won't drown in luxurious decor but what is there is not broken dingy or dirty, and my only personal irritation was the low watt bulbs.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all amenities. Very clean and comfortable. Highly recommended to all.
Stayed 1 night in Feb 2020

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the peace and quiet; the balcony; the proximity of the Rose garden and dairy. Also the service. Missed the closeness of somewhere to eat or take away.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet hit and miss Shower hopeless Very clean and attractive
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Spa bathnin bathroom was great. Pillows werent comfortable. Place is tired in decor and could do with freshening up.
Stayed 1 night in Jan 2020

10/10 Excellent

katie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Bronwyn

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with partner
The lighting in the room was very dim. It was adequate overall.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
This motel is ideal for a family of 4 or more who does not mind staying at a facility with outdated decor and furniture. It is very spacious and the location is great as it is close to local attractions and amenities. You will also need to bring your own toiletries e.g. shampoo, conditioner, soap etc. Also, bring a hairdryer if needed.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet & close to everywhere, comfortable & clean
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Location was very good and quiet except for bar patrons next door shouting, swearing and yelling abuse to each other and waking us up. Have stayed here years ago and would do so again.
Stayed 1 night in Oct 2019

8/10 Good

Fred, Auckland

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location to conference nearby. Clean and tidy and roomy family unit. Some wardrobe space would be handy.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Beds and pillows are very uncomfortable. Pillows look unhygienic. No hair dryer. No wardrobe for hanging of clothes. Carpets and chairs are badly stained.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable beds. Quiet location and handy to everything
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Bad lightning vert dark, no sound installation can hear people in next room
Stayed 1 night in Sep 2019

8/10 Good

H&RServices,, Feilding

Liked: Cleanliness, amenities, property conditions & facilities
A very nice and tidy facility, but with paper thin walls. We will be staying there again. AA+
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During the winter months, more bed blankets would have been appreciated, although electric heater was good. Somewhat limited with towels for the few nights stay. Other than that a most enjoyable stay, great spa bath, Sky TV and Wifi.
Stayed 2 nights in Aug 2019

8/10 Good

Kat, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Room was exactly like the description.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities
Great price, good location, clean and tidy. Good value
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay at the New Castle Motor Lodge
Big and very clean room with all its first class in-room facilities (kitchen, towel, bathroom, wifi etc.) Very nice location and its surrounding, very close to the city center.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and spacious. Clean. Warm. Downside was the shower over the spa bath. It was hard to keep the water in!
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Stayed 2 nights in May 2019

8/10 Good

howard

Liked: Cleanliness, property conditions & facilities, room comfort
H in rotorua
Good small hotel. Clean and fresh. not a lot in the immediate area but is only a short easy drive into town.
Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Good price, clean and secure. I deal for business traveler who just need a bed for the night.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Good-sized, clean rooms: excellent bathroom; no wi-fi problems; situated in a quiet area close to Whakarewarewa. The staff were friendly & helpful. On arrival, we discovered they'd booked #104 for us. But, since my partner & sister-in-law are Chinese, we appreciated that there was no problem giving us a same-sized suite with a better number.
Stayed 1 night in Apr 2019