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Reviews of Courtyard by Marriott Richmond West

3 out of 5
Courtyard by Marriott Richmond West
6400 W Broad St, Richmond, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 289 out of 608 reviews" "
Rating 8 - Good. 209 out of 608 reviews" "
Rating 6 - Okay. 68 out of 608 reviews" "
Rating 4 - Poor. 32 out of 608 reviews" "
Rating 2 - Terrible. 10 out of 608 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

gary

Disliked: Property conditions & facilities
Rundown property
Stayed 1 night in May 2024

10/10 Excellent

Harry

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to share really
Stayed 1 night in May 2024

10/10 Excellent

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service
Stayed 1 night in May 2024

10/10 Excellent

William

Stayed 1 night in Apr 2024

8/10 Good

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Apr 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Hunter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast bistro was awesome
Stayed 1 night in Apr 2024

10/10 Excellent

Susan K.

Liked: Cleanliness, staff & service, property conditions & facilities
To a person, the staff was professional and warm, welcoming and helpful. We’d gladly return
Stayed 1 night in Apr 2024

10/10 Excellent

Nichole

Traveled with partner
Liked: Cleanliness, amenities
Room was nice, updated and roomy. Staff were friendly and professional.
Stayed 2 nights in Apr 2024

8/10 Good

Robbin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If I had a kitchen in my room I would move in. The bed was amazing!!! I loved my stay and will do so again!
Stayed 1 night in Apr 2024

8/10 Good

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice! Helpful. Just not a lot of options for breakfast especially with kids.
Stayed 1 night in Mar 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Kelly

Liked: Staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Veronica

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel lobby has been upgraded but rooms are dated. Sofa bed was dirty and very uncomfortable. Staff was nice though.

10/10 Excellent

Marta

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Wanda

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine. I feel like the rate was too high considering what part of town it is located in but it served our purpose.
Stayed 1 night in Mar 2024

10/10 Excellent

Christina

Traveled with family
Liked: Staff & service, property conditions & facilities
Pullout was dirty and no sheets or pillows in the room to make it up but guest services was quick
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Anders

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Andrew, FAIRFIELD

Stayed 2 nights in Feb 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Professional staff, easy to access, and lots of green for the dog. Would stay again.
Stayed 1 night in Feb 2024

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Hotel stay was very pleasant. The rooms were clean just a bit dated. The caulking in the bathroom was stained but all in all we had a very good stay. We will return if we need to stay in the area again. The halls are narrow and my husband is in a wheelchair and the maids had the exit completely blocked this morning we had to move their carts ourselves to get out to our car.
Stayed 1 night in Feb 2024

2/10 Terrible

wilmer

Stayed 1 night in Feb 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Rishawna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Nice Stay
I loved my room. It was spacious and cozy. The rooms are a bit dated as far as amenities but overall very cozy and made for a comfortable stay. Wasn't a fan of the Bistro Restaurant. Good concept but not great food. It will work if you're desperate but it's extremely overpriced for frozen food that you heat up in a microwave or toaster oven.
Stayed 2 nights in Jan 2024

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

4/10 Poor

Sarah

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great and the lobby area of this hotel was nice, but the room itself was pretty depressing, dark, and in dire need of updating.
Stayed 1 night in Jan 2024

8/10 Good

Bradley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night. decent, but could be lss expensive
decent stay. hotel close to lots of food and drink. nice staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very courteous staff
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Stayed 1 night in Dec 2023

10/10 Excellent

Ginger, Axton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk was very personable and nice.
Stayed 1 night in Dec 2023

8/10 Good

Suzanne

Stayed 1 night in Dec 2023

8/10 Good

Harry

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The pet fee is too high, no microwave to heat up food, no toiletries, plus extra $20 dollars . No free breakfast.There there are other hotels with more amenities for less and the pet fee is no more than $50 I do not recommend this Hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Karen, Charlottesville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and pet friendly situation made our trip work great!
Stayed 2 nights in Dec 2023

10/10 Excellent

sekhar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly.😀
Stayed 1 night in Dec 2023

10/10 Excellent

Cari Lu

Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great shpot
Stay was great, easy check in and super quiet rooms.
Stayed 1 night in Dec 2023

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk person was wonderful and very friendly also room was amazing clean upgraded and bed was very comfortable. Very safe place will def stay there again and again.
Stayed 1 night in Dec 2023

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Wendy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Jamie

Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
It was a very convenient location to lots of restaurants and shopping, upon arrival I was greeted with a warm, friendly smile. The front desk was very thorough about explaining where my room was where I could park, they were so nice and friendly. I felt very welcome.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

shirlann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth, Ann Arbor

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was all wonderful
Stayed 1 night in Dec 2023

8/10 Good

Lucy

Stayed 3 nights in Nov 2023

10/10 Excellent

Tonette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Shu-Yu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023