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Reviews of Candlewood Suites Richmond-West, an IHG Hotel

2.5 out of 5
Candlewood Suites Richmond-West, an IHG Hotel
4120 Tom Leonard Dr, Glen Allen, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 331 out of 532 reviews" "
Rating 8 - Good. 131 out of 532 reviews" "
Rating 6 - Okay. 45 out of 532 reviews" "
Rating 4 - Poor. 15 out of 532 reviews" "
Rating 2 - Terrible. 10 out of 532 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All rooms are pet friendly. Rooms are thoughtfully appointed with a full sized fridge, small stovetop, microwave, dishwasher, dishes, pots, pans, etc. High hook for dog leashes. Lots of hangers, enough towels with additional ones offered. Staff friendly and accommodating. Bath tub is very slippery. Use caution.
Stayed 3 nights in May 2024

2/10 Terrible

KIM, HENRICO

Traveled with partner
Disliked: Amenities, property conditions & facilities
There was no hot water. I came in to shower for bed from the day and there was no hot water and empty soap shower dispenser. The front desk said they will look into it -IN THE MORNING-
Stayed 1 night in May 2024

8/10 Good

Jen, Bailey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly and the room was spacious and clean. We were only there for 1 night but would definitely stay there again.
Stayed 1 night in May 2024

6/10 Okay

Khooshe, Palm Beach

Traveled with family
Liked: Cleanliness, staff & service
Needs updating.
Stayed 1 night in May 2024

10/10 Excellent

Waseema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about my stay from the staff, shopping, transportation, the environment and the neighborhood. I definitely recommend candlewood suites as a place to stay
Stayed 2 nights in May 2024
Response from Zoey Lacey, Sales & Service Associate on May 20, 2024
Hi Waseema!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are so happy to hear that you enjoyed your stay. We like to think that our staff and great location are some of our best attributes and we are glad that you agree. We thank you for your business and we hope that you will be back again the next time that you are in the area!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Zoey Lacey, Sales & Service Associate on May 20, 2024
Hi Steve!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are happy that you enjoyed your stay and we hope that you will be back again the next time that you are in the area!

2/10 Terrible

Yanira

Stayed 6 nights in Apr 2024
Response from Nora (AGM) on Apr 23, 2024
Yanira,Thank you for taking time to leave feedback about your stay at Candlewood Suites Short Pump. We apologize that your experience was not satisfactory! We would love to know more about your experience so that we can better serve guests like you!Feel free to reach out so we can discuss this further.cndl.richmond@aimbridge.com

8/10 Good

Crawford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Zoey Lacey, Sales & Service Associate on Apr 10, 2024
Hi! Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump! We are so happy to hear that overall, you enjoyed your stay! We thank you for your business and we hope that you will be back again the next time that you are in the area!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zoey Lacey, Sales & Service Associate on Apr 2, 2024
Hi Jim! Thank you for taking the time to leave feedback for you recent stay here at Candlewood Suites. We are happy to hear that you enjoyed your stay. We thank you for your business and we hope that you will be back again in the future!

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room in the heart of the Short Pump shopping area. Hotel is showing some wear, but the room was clean and the staff is very friendly.
Stayed 2 nights in Mar 2024
Response from Zoey Lacey, Sales & Service Associate on Apr 2, 2024
Hi Scott!Thank you for taking the time to leave feedback for you recent stay here at Candlewood Suites. We are happy to hear that you enjoyed your stay. We thank you for your business and we hope that you will be back again in the future!

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff well kept little dated but clean
Stayed 1 night in Mar 2024
Response from Zoey Lacey, Sales & Service Associate on Mar 27, 2024
Hi Angela! Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short. We are happy to hear that you enjoyed your stay. We thank you for your business and we hope that you will be back again in the future!

10/10 Excellent

Beth

Stayed 1 night in Mar 2024

10/10 Excellent

James, Salem

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted with welcoming smiles and a great place to stop on a long way home
Stayed 2 nights in Mar 2024
Response from Zoey Lacey, Sales & Service Associate on Mar 18, 2024
Hi James!Thank you for taking the time to leave feedback for you recent stay here at Candlewood Suites Short Pump. We are so happy to hear that you enjoyed your stay as much as we enjoyed having you! We thank you for your business and we hope that you will be back again the next time that you are in the area!

10/10 Excellent

Caroline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, comfortable, clean room and super friendly staff.
Response from Zoey Lacey, Sales & Service Associate on Apr 2, 2024
Hi Caroline!Thank you for taking the time to leave feedback for you recent stay here at Candlewood Suites. We are happy to hear that you enjoyed your stay. We thank you for your business and we hope that you will be back again in the future!

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, nice clean rooms. Many stores and things to do within walking distance.
Stayed 1 night in Mar 2024
Response from Zoey Lacey, Sales & Service Associate on Mar 10, 2024
Hi Nicole!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites. We are happy to hear that you enjoyed your stay! We like to think our staff and convenient location are some of our best attributes and we are glad that you agree. We thank you for your business and we hope that you will be back again the next time that you are in the area!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. However I didn't like the way you go into the building to your room. The walls and ceiling could use an update. Has small kitchenette and pots ,pans, dishes, utensils and small coffee maker. Parking lot in great shape. Dog friendly.
Stayed 2 nights in Mar 2024
Response from Zoey Lacey, Sales & Service Associate on Mar 4, 2024
Hi Patricia!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are glad to hear that overall, you enjoyed your stay. We thank you for your business and we hope that you will be back again the next time that you are in the area!

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Reception was very pleasant. Room was clean but a bit worn.
Stayed 1 night in Feb 2024
Response from Zoey Lacey, Sales & Service Associate on Mar 4, 2024
Hi Ronald!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We take input like yours and use it to make improvements to our hotel and service. We are glad to hear that overall, you enjoyed your stay. Unfortunately, with extended stay-use, rooms can get a little bit worn, but our maintenance team works very hard to maintain the upkeep of the hotel. Nevertheless, we hope that this does not deter you from retuning again in the future as we highly business from guests like you!

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
Very large and comfortable room. Great service and location. Only complaint is room smelled of cigarette smoke.
Stayed 1 night in Feb 2024
Response from Zoey Lacey, Sales & Service Associate on Mar 4, 2024
Hi Megan!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are happy that you enjoyed your stay as much as we enjoyed having you. We are a non- smoking hotel, but unfortunately sometime, people decide to break the rules. In the future, please let the front desk know so that we can switch your room. We hope that this does not deter you from returning again in the future as we highly value business from guest like you!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Zoey Lacey, Sales & Service Associate on Feb 26, 2024
Hi Larry!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are happy to hear that you've enjoyed your stay. We thank you for you business and we hope that you will be back again the next time that you are in the area!

8/10 Good

Maisha

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My only complaint is the water in shower could’ve been hotter.
Stayed 1 night in Feb 2024
Response from Zoey Lacey, Sales & Service Associate on Mar 4, 2024
Hi Maisha!We appreciate you taking the time to leave feedback for your recent stay here at Candlewood Suites. We are happy to hear that overall, you enjoyed your stay! We are sorry that you experienced issues with the water temperature in your room. This issue has since been resolved. We hope that this does not deter you from returning again in the future as we highly value business from guest like you!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Zoey Lacey, Sales & Service Associate on Feb 5, 2024
Hi Alexis!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump! We are happy to hear that you enjoyed your stay. We thank you for your business and we hope that you will be back again in the future!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Zoey Lacey, Sales & Service Associate on Feb 5, 2024
Hi Brian!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump! We are happy to hear that you enjoyed your stay. We thank you for your business and we hope that you will be back again in the future!

10/10 Excellent

Floyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Candlewood Suites at Short Pump, VA
I have stayed in many hotels, most more expensive than this one, and this was the best room I have ever stayed in! I have never stayed in a cleaner room. I dealt with 3 different individuals at the front desk and all were wonderful going out of their way to help with anything I needed. I would definitely recommend staying there and will stay there again myself. Several good places to eat within a few minutes of the hotel.
Stayed 1 night in Jan 2024
Response from Zoey Lacey, Sales & Service Associate on Feb 5, 2024
Hi Floyd!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump! We are happy to hear that you enjoyed your stay as much as we enjoyed having having! We like to think our staff and our convenient location are some of our best attributes and we are glad that you agree! We thank you for your business and we hope that you will be back again in the future!

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for a short stay or longer term. Very clean and well-maintained. I plan on staying there again in the future.
Stayed 1 night in Jan 2024
Response from Zoey Lacey, Sales & Service Associate on Jan 29, 2024
Hi Scott!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump! We are glad to hear that you enjoyed your stay. We thank you for your business and we hope that you will be back again the next time that you are in the area.

10/10 Excellent

James

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was excellent!
Stayed 4 nights in Jan 2024
Response from Zoey Lacey, Sales & Service Associate on Jan 29, 2024
Hi James!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump! We are glad to hear that you enjoyed your stay. We thank you for your business and we hope that you will be back again the next time that you are in the area.

8/10 Good

Paul, Charleston

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities
Very convenient to Short Pump mall area. Tom Leonards right next door. Staff very nice. Suite clean bit slightly dated.
Stayed 1 night in Jan 2024
Response from Zoey Lacey, Sales & Service Associate on Jan 22, 2024
Hi Paul!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suite Short Pump. We are so happy to here that overall, you enjoyed your stay. We thank you for your business and we hope that you will be back again in the future.

10/10 Excellent

Olivia

Traveled with partner
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Zoey Lacey, Sales & Service Associate on Jan 18, 2024
Hi Olivia!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are glad that you enjoyed your stay! We thank you for your business and we hope that you will be back again the next time that you are in the area!

8/10 Good

Dominic

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Zoey Lacey, Sales & Service Associate on Jan 16, 2024
Hi Dominic!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are happy to hear that you've enjoyed your stay! We thank you for your business and we hope that you will be back again the next time that you are in the area!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds and pillow were the best I have ever slept in anywhere across the country. Such a wonderful night sleep full pillows, one firm, one soft four in all fantastic sleeping.
Stayed 1 night in Jan 2024
Response from Zoey Lacey, Sales & Service Associate on Jan 16, 2024
HI Mary!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are happy to hear that you enjoyed your stay as much as we enjoy having you! We thank you for your business and we hope that you will be back again the next time that you are in the area!

6/10 Okay

Kelly

Liked: Cleanliness
Disliked: Property conditions & facilities
Bien ubicado, el hotel un poco viejo
Stayed 1 night in Oct 2023
Response from Zoey Lacey, Sales & Service Associate on Jan 3, 2024
Hi Kelly!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites. We use feedback like yours to make improvement to our hotel and service. We are sorry that you felt our hotel is a little outdated. We were recently renovated a few years back, but we understand that with extended stay- use, the rooms do experience a little more wear and tear. We hope that this does not deter you from returning again in the future as we highly value business from guests like you!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Zoey Lacey, Sales & Service Associate on Dec 27, 2023
Hi Larry!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites. We are happy to hear that you enjoyed your stay. We thank you for your business and we hope that you will be back in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Zoey Lacey, Sales & Service Associate on Dec 26, 2023
Hi Richard!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are happy to hear that you enjoyed your stay!

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was quiet and comfortable.
Stayed 2 nights in Dec 2023
Response from Zoey Lacey, Sales & Service Associate on Dec 19, 2023
Hi Tamika!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are glad to hear that you enjoyed your stay. We thank you for your business and we hope that you will be back again the next time that you are in the area!

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Zoey Lacey, Sales & Service Associate on Dec 15, 2023
Hi Jonathan!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are happy to hear that you enjoyed your stay! We thank you for your business and we hope that you will be back again in the future!

10/10 Excellent

Jaroslav

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 1 night in Dec 2023
Response from Zoey Lacey, Sales & Service Associate on Dec 11, 2023
Hi Jaroslav! Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are so happy to hear that you've enjoyed your stay! We thank you for your business and we hope that you will be back again in the future.

10/10 Excellent

Edric

Stayed 3 nights in Nov 2023
Response from Zoey Lacey, Sales & Service Associate on Dec 19, 2023
Hi Edric!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are glad to hear that you enjoyed your stay. We thank you for your business and we hope that you will be back again the next time that you are in the area!

10/10 Excellent

Thang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service.
Stayed 1 night in Nov 2023
Response from Zoey Lacey, Sales & Service Associate on Nov 27, 2023
Hi Thang!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are so happy to hear that you enjoyed your stay as much as we enjoyed having you. We thank you for your business and we hope that you will be back to visit the next time that you are in the area!

8/10 Good

Michael, Charleston

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Nov 2023
Response from Zoey Lacey, Sales & Service Associate on Nov 19, 2023
Hi Michael!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites! We are happy that you enjoyed your stay! We hope that you will be again the next time that you are in the area!

8/10 Good

Chandler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Zoey Lacey, Sales & Service Associate on Nov 19, 2023
Hi Chandler!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites! We are happy that you enjoyed your stay! We hope that you will be again the next time that you are in the area!

10/10 Excellent

Michael W

Stayed 1 night in Nov 2023
Response from Zoey Lacey, Sales & Service Associate on Nov 15, 2023
Hi Michael!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are so happy to hear that you enjoyed your stay as much as we enjoyed having you. We thank you for your business and we hope that you will be back the next time that you are in the area!

8/10 Good

Jeremy

Stayed 3 nights in Nov 2023
Response from Zoey Lacey, Sales & Service Associate on Dec 6, 2023
Hi Jeremy!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are glad to hear that you enjoyed your stay! We thank you for your business and we hope that you will be back again to visit the next time that you are in the area!

10/10 Excellent

Matthew

Stayed 1 night in Nov 2023
Response from Zoey Lacey, Sales & Service Associate on Dec 6, 2023
Hi Matthew!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are glad to hear that you enjoyed your stay! We thank you for your business and we hope that you will be back again to visit the next time that you are in the area!

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Zoey Lacey, Sales & Service Associate on Nov 8, 2023
Hi Julie!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are so happy to hear that you enjoyed your stay! We thank you for your business and we hope that you be back again the next time that you are in the area!

8/10 Good

Hannah

Stayed 1 night in Oct 2023

10/10 Excellent

Rahsaan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Zoey Lacey, Sales & Service Associate on Oct 29, 2023
Hi Rahsaan!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are so happy to hear that you enjoyed your stay! We thank you for your business and we hope that you will be back again in the future!

10/10 Excellent

DAVID

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice room, kitchen and nice work space
Stayed 3 nights in Oct 2023
Response from Zoey Lacey, Sales & Service Associate on Oct 29, 2023
Hi David!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are so happy to hear that you enjoyed your stay! We thank you for your business and we hope that you will be back again in the future!

6/10 Okay

Denese

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is in a nice area. Lots of restaurants around and shopping.
Stayed 2 nights in Oct 2023
Response from Zoey Lacey, Sales & Service Associate on Oct 23, 2023
Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites. We are so happy to hear that you enjoyed your stay. We thank you for your business and we hope that you will be back the next time you are in the area!

10/10 Excellent

Deshaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Zoey Lacey, Sales & Service Associate on Oct 23, 2023
Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites. We are so happy to hear that you enjoyed your stay. We thank you for your business and we hope that you will be back the next time you are in the area!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay here!! Highly recommended!
Really enjoyed my stay here. Clean room. Peaceful environment. Friendly staff. Will definitely stay here again whenever i return to Richmond!
Stayed 2 nights in Oct 2023
Response from Zoey Lacey, Sales & Service Associate on Oct 23, 2023
Hi Brian!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites. We are so happy to hear that you enjoyed your stay. We thank you for your business and we hope that you will be back the next time you are in the area!

10/10 Excellent

Thomas

Liked: Cleanliness, amenities
Great property and staff
Stayed 1 night in Oct 2023
Response from Zoey Lacey, Sales & Service Associate on Oct 29, 2023
Hi Thomas!Thank you for taking the time to leave feedback for your recent stay here at Candlewood Suites Short Pump. We are so happy to hear that you enjoyed your stay! We thank you for your business and we hope that you will be back again in the future!