Thank you very much for this positive feedback.We hope to see you again soon!

Bonjour,Thank you for bringing your concerns to our attention. We apologize for the inconvenience you experienced during your stay. Your feedback is invaluable, and we take it seriously. We understand the importance of maintaining our hotel's appearance and facilities to ensure a pleasant experience for our guests. We appreciate your understanding and hope to have the opportunity to provide you with a better experience during your next visit.Best regards,

Thank you for your feedback. All feedback is valuable to us and we will look into the bedroom and all installations. Thank you!

Thank you Maria for taking the time to share your experience, we hope to see you again soon!

Thank you so much Haoqing, we hope to have the pleasure of having you again soon!

Thank you for your detailed feedback. We apologize that your experience did not meet your expectations. Your input is valuable to us, and we will take immediate steps to improve the quality of our accommodations, especially regarding mattress comfort and room cleanliness. As for the parking fees, we will review our policy on this matter.We hope to have the opportunity to welcome you again in the future and provide you with a much more satisfying experience.

Bonjour,We apologize if the humidity in the room was excessive upon your arrival. The room allocated to you was the one booked, but we are pleased that you found the alternative room more satisfactory. Today, I will send you an email to further discuss your feedback in the review, as we strive for improved ratings.Talk to you soon!

Merci beaucoup pour cette rétroaction positive. Au plaisir de vous revoir bientôt !

Thank you for your feedback! We're thrilled to hear that you enjoyed our hotel's location. We strive to provide a convenient and enjoyable experience for all our guests. We hope to welcome you back again soon for another great stay!

Merci beaucoup Hugo pour cette rétroaction. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour à notre Hôtel !

Thank you very much Jennifer for the positive feedback and nice comments. Glad you enjoyed our location and our hotel. We hope to see you again soon!

Thank you very much for your feedback! Very glad you liked the kitchen and we hope to see you again soon!

We are truly sad to know that our hotel did not meet your expectations. Guest satisfaction is always our goal. Would you please help us improve by sharing the details on your stay?Thank you in advance!

Bonjour Sylvia,Thank you very much for the positive feedback. It is very appreciated.Hope to see you again soon!

Bonjour Krista,Thank you so much for the positive feedback and wonderful comments. We are happy to know you loved your trip here at Château de Pierre.We hope to see you again soon!

Merci beaucoup pour votre rétroaction positive ! Nous sommes très heureux d'apprendre que vous avez apprécié votre séjour parmi nous. En espérant vous revoir bientôt !

Bonjour Philippe. Merci pour votre avis! Nous sommes ravis que vous ayez apprécié notre chambre confortable et notre emplacement idéal. Votre satisfaction est notre priorité, et nous espérons vous accueillir à nouveau lors de votre prochaine visite dans la région. Si vous avez d'autres commentaires ou des besoins particuliers, n'hésitez pas à nous contacter. À bientôt!

Bonjour Maggie and thank you so much for your comment and score! It was our pleasure to host you and hope to see you again!

Bonjour Kelly, thank you for choosing the Château de Pierre for your last visit to Québec and for taking the time to leave a score. We tried to contact you to have more information about your stay. Remember that you can always contact us at any given time and we hope to see you again!

Bonjour Prabhu. We're delighted to hear you enjoyed your stay, and we appreciate your score! We apologize for any inconvenience caused by the restroom size. Guest feedback is crucial for improvement, and we'll certainly consider this as we strive to enhance our facilities. If you have any other suggestions or preferences for your next visit, please let us know. We look forward to hosting you again for another exceptional experience!

Bonjour Elaine, thank you for taking the time to leave a review and for your score! We hope to have you again at our place and we wish you a great rest of your day!

Bonjour Fabrizio. We're thrilled to learn that you found our hotel to be one of the most romantic places you've stayed. It's heartening to know that you had such a great experience, we appreciate your kind words and hope to welcome you back for more romantic moments in the future. Thank you for choosing us for your stay!

Bonjour Sylvia, thank you so much for your score and for taking the time to leave a comment! We hope to see you again in the future!

Bonjour Angel, thank you for taking the time to share your experience. Being located on a heritage site, we have very few to no margins for modern optimizations like the addition of an elevator. We are sorry if this has an impact on your stay. We do work with a virtual reception and provide access codes to our guests. Those codes and randomly generated for each guest and are only activated for the room they are assigned to. They are deactivated at checkout, thus preventing guests from entering the hotel after their departure. This ensures or guest's safety at all times. We hope that you have enjoyed your overall experience and hope to see you again soon.

Bonjour Gloria, thank you for your amazing score! We hope to host you again and we wish you a great day!

Bonjour Siddharth et merci beaucoup pour la note sur notre hôtel ! Nous espérons vous revoir bientôt !

Bonjour Dranreb, thank you so much for that amazing score! Hope to host you back again in the future!

Merci beaucoup Catherine, nous avons hâte de vous revoir!

Merci pour ce grand score, Valerie! Nous sommes heureux que vous ayez aimé votre expérience chez nous, et nous espérons vous revoir bientôt!

Nous sommes heureux que vous ayez aimé votre séjour avec nous, Jean! Au plaisir de vous revoir bientôt.

Thank you very much George, we are glad that you have enjoyed your stay overall and hope to see you again soon!

Bonjour Jason,Thank you for your review. We appreciate the positive feedback on the location and communication. I'd like to state that we take all constructive critics as a motivation to continue to improve our hotel, and we apologize for the issues you mentioned. We'll make an investigation about it in order to address these concerns to improve the experience we offer. Your comments are valuable, and we hope to have a chance to host you again in the future. Kind regards.

Bonjour Beverly,Thank you for your amazing score and your words! We hope to host you again in the future. Have a great day!

Bonjour Mme Mandy-Lynn. Thank you for your positive review. We're delighted to hear that you had a good experience during your stay. We appreciate your understanding regarding the absence of an elevator, as it's a known aspect of our property. Your feedback is important, and we look forward to hosting you again in the future. Thank you for choosing our hotel. Best regards.

Bonjour Junwook Oh. Thank you for choosing usfor your last visit to Québec. We appreciate your comments and we're always ready to hear any and all constructive critics for our hotel. Don't hesitate to contact us for any other questions or informations you may have. Kind regards.

Bonjour Mengyuan Cui. Thank you for choosing our hotel for your last visit to Québec and for your great review! We're always here to hear any comments you may have and we'll be looking forward to host you again in our hotel. Have a great day.

Thank you very much Eric, we hope to have the pleasure of seeing you again soon!

Bonjour Bridget,Thank you so much for your score, we appreciate the feedback. We hope to see you again. Have a great day!Merci beaucoup pour votre score, nous apprécions vos commentaires. Nous espérons vous revoir bientôt. Passe une bonne journée!

Thank you, Steven, for sharing your feedback about your stay. We're pleased to hear that you found the location of the facility very convenient and enjoyed your time in Old Quebec.However, we sincerely apologize for the issues you encountered, including finding garbage on the floor upon arrival and the unfortunate incident with your husband's whiskey. Such experiences are not reflective of our standards, and we understand your disappointment.We will review our cleaning and security procedures to prevent such incidents from happening in the future. Your feedback is invaluable, and it helps us improve our services.If you decide to stay with us again, please don't hesitate to reach out to our staff if you have any concerns or requests, and we will do our best to ensure you have a comfortable and worry-free stay. Thank you for choosing our accommodation.

Thank you Very much Chelsey, we hope to see you again soon!

Thank you very much Diane, we are glad to see that you have enjoyed your stay. We apologize for the issue we the code and are glad that we could promptly assist you.We hope to see you again soon!

Bonjour Jacquelyn, I'm very sorry to see that you did not enjoy your stay with us. However, I must rectify that we did not lose the reservation, the one we had under your name had been made for November instead of September. Fortunately, we had a room left and were able to accommodate you within minutes with a very nice room that was actually a nice upgrade from the one previously booked. I'm sorry that a mistake made throughout your booking process created such a big inconvenience upon your arrival. We assisted you the best way we possibly could given the circumstances.I hope that you have enjoyed the room nonetheless.Kind regards,Steffany

Thank you very much Gary, we hope to see you again soon!

Thank you for your review Debasish, we look forward to your next visit!

Thank you Johan, we appreciate your feedback. We understand that our self-service model may not be suitable for everyone, especially those looking for a more traditional hotel experience with staff and additional services.Our hotel is designed to provide a unique and historic atmosphere, and we aim to offer a comfortable stay with the convenience of self-check-in. We apologize if this approach did not meet your expectations.Even though we operate with a self-check-in process, we remain only a text message away and are available day and night. It would've ben a pleasure to offer daily housekeeping if we had know.We take your comments seriously and will consider them as we continue to evolve and improve our offerings. Your feedback is invaluable as we strive to provide the best possible experience for all our guests. Thank you for choosing to stay with us, and we hope you consider us again in the future.

Thank you Malcolm, we're delighted to hear that you enjoyed the convenience and walkability of our hotel's location in relation to the Old City, The Citadel, and the Plains of Abraham. Being in such close proximity to these iconic attractions allows our guests to fully immerse themselves in the rich history and beauty of Quebec City. Thank you for choosing to stay with us, and we hope you had a memorable experience exploring the area. If you ever plan to visit again, we'd be thrilled to welcome you back for another enjoyable stay.