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Reviews of Holiday Inn Shanghai Hongqiao West, an IHG Hotel

4 out of 5
Holiday Inn Shanghai Hongqiao West, an IHG Hotel
2000 Hu Qing Ping Highway, Qingpu District, Shanghai, Shanghai

Reviews

8.4

Very Good

Rating 10 - Excellent. 31 out of 91 reviews" "
Rating 8 - Good. 47 out of 91 reviews" "
Rating 6 - Okay. 9 out of 91 reviews" "
Rating 4 - Poor. 3 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wei-Lung, Elk Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 3 nights in Jun 2023

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People working there gave us excellent attention.
Stayed 1 night in Aug 2022
Response from Peter on Aug 11, 2022
Dear Guest: Thank you for taking the time to share with us your review of your recent stay at holiday Inn Shanghai Hongqiao West . Feedback like yours is invaluable to us in making us better. Thank you for your recognition and welcome you to visit us again in the near future. Thank you! ---GM

10/10 Excellent

Yi

Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room is very comfortable, big and clean. Service was also good and staff was helpful. Breakfast was also great and there was a seperate area for IHG members. Only thing about the hotel is that it is far from any shopping malls and no subway nearby. Have to take cab everywhere. Nearest food place is 15minutes walk away nearer to Holiday Day Inn express hotel.
Stayed 5 nights in May 2019

8/10 Good

samy, NYC

Liked: Cleanliness, staff & service, room comfort
Too far from NECC
I was attending a trade show at the NECC and there was a free shuttle service in the morning but not in the evening. Plus found out better hotels at walking distance to NECC at same price so will not stay again
Stayed 3 nights in Mar 2019

6/10 Okay

Aseem, New Delhi

Liked: Cleanliness, room comfort
Disliked: Staff & service
The staff has very little communication skill . Language was the biggest problem . Amex cars does not work in this property . It’s in the middle of no where . Will never go back to this property .
Stayed 1 night in Dec 2018
Response from Mya Zhu on Dec 27, 2018
Dear guest, I'm sorry that I can't make you feel comfortable. We are very sorry to see that there are communication and language problems in our front desk, and we deeply apologize for that. After receiving your feedback, we have communicated with relevant departments immediately and taken effective improvement measures and training. Thank you again for your suggestion, we sincerely look forward to your next visit!

8/10 Good

Eyvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Mya Zhu on Dec 27, 2018
Dear guest, we are very glad that you have chosen Holiday Inn Shanghai Hongqiao West as your first choice for travel. Your satisfaction is our greatest affirmation, we will provide you with more perfect service and efforts. Looking forward to your coming again!

6/10 Okay

Sahilys, DR

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed at these hotel because I was attending an expo at the NECC, which is very close and convenient. But, if you are interested in downtown and central Shanghai this is not for you.
Stayed 8 nights in Nov 2018
Response from Mya Zhu on Nov 20, 2018
Dear guest, thank you for sharing your experience to us. The hotel attaches great importance to the guests' experience of staying in the hotel. If you want to go downtown, our hotel location is quite convenient. You can take Line 2 about half an hour away (there is shuttle bus to East Xujing subway station), it is very convenient. Thank you again for your support to Holiday Inn Shanghai Hongqiao West, sincerely looking forward to your arrival again.

4/10 Poor

Mohamed

Disliked: Staff & service
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

4/10 Poor

FERNANDO J

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Overall Bad Experience !
My welcome and checking was disastrous. The Reception desk staff do not speak english well and reception manager was rude to me and even raised his voice. The worse welcome I have ever had ! Room Service was ok but each time I needed to speak to 3-4 people before placing an order. The Concierges ( I met 2) were great ! at breakfast it is difficult to order simple things like scrambled eggs as the cooks do not understand english. My stay was a bit stressful due to the language barrier and bad service on the 1st day at check in. When I called the reception desk on my last day to order breakfast in my room, for about 35minutes , the reception staff kept on hanging up the phone in my ear as they did not understand me. The Duty Manager on the day of my check out was helpful and gave us free breakfast. The room temperature in our room was 26degrees one day. We were sweating. I asked for someone to check it but was told to open my windows and was sent a fan ! If you do not speak Chinese, I do not recommend this hotel !

8/10 Good

JackNgee

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but not easily accessible by public transport. Internet speed was miserable.

6/10 Okay

CHIN SIAN

Liked: Cleanliness, property conditions & facilities, room comfort
Clean and comfortable hotel
Clean and comfortable hotel, though the location is not in midst of shopping amenities. Nice indoor heated swimming pool and the gym is well equipped too. It’s worth mention that the Chinese restaurant on level 2 serves nice Cantonese dishes.
Stayed 1 night in Feb 2018

8/10 Good

Christopher, spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a busy part of Shanghai
Went to see the most popular sights of Shanghai, very impressive. They clearly need to do something about the pollution which seems to cover at least a 50 mile radius of Shanghai
Stayed 2 nights in Dec 2017

10/10 Excellent

Christopher, spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
No problems, very good & friendly hotel........................
Stayed 2 nights in Dec 2017

8/10 Good

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Not much around, close to exhibition center & airport
Stayed 1 night in Oct 2017

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip for Shanghai
the hotel is very nice, bed also very comfy, but room service (food) is horrible, I ordered some noodles and soup, and both were extremely salty, not China salty, but they drop a can of salt kind of salty. service are good, location is ok. close to exhibition center.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall the hotel was fine, but pest problem
We were there for a trade show and I was allocated on the 9th floor and some of my colleagues were on the 7th floor, one of my colleagues change room immediately after stepped into the room as he saw a mice in the room which have happened to another colleague of mine as well who stayed on the same floor. All of them then changed room to another floor but just couldn't believe it happened in a four star Holiday Inn. They should have a better pest control ??? Besides that it was a reasonable stay with helpful staff and services.

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value if you need to be in this part of town
It's out in the suburbs - beyond the metro - so probably only a place to stay if you need to be in this neighbourhood (I did). Fairly new, and good quality for the price. Although my booking through Expedia didn't entitle me to IHG Club privileges, at check-in the staff upgraded me anyway. The room was above normal Holiday Inn standards. The next day, there was fruit selection in my room, which apparently is for Platinum members - I am nowhere near Platinum, so this was another added bonus.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard, So Cal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for a family wedding.

10/10 Excellent

Steven, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for access to Shanghai Convention
This hotel is perfect if you are in Shanghai for the convention center. They offered shuttle service to and fro. The hotel is very nice with good breakfast option and a decent gym.

8/10 Good

Stefano, Padova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good choice close to the NECC expo centre SH
Offers a very good standard, breakfast was over the expectation, same goes the sports areas

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a good biz hotel near Hongqiao
new facilities, good room services, taxi accessible

8/10 Good

chun chun

Liked: Staff & service, property conditions & facilities

8/10 Good

Yuen Yee, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing to eat outside the hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall
ok

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
People watching in China
I was on the 10th floor and I loved the big windows to sit and drink my tea and watch the people coming and going in the nearby intersection.

10/10 Excellent

Brett, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Awesome stay ,Hotel was great,very well managed and organised Neighbourhood situation was not good, but we were there for business... For the international exhibition we attended it was excellent All by taxi ,no metro or bus service available Will stay again for sure here

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Business travel- nice clean hotel, surrounding area was nice. Breakfast was good

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

WG, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
I stayed at the Holiday Inn Shanghai West for 4 nights. Check-in was a tad time consuming, but I found my room spacious, clean, and quiet. The restaurants, gym, and other hotel services were very good as well.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable Hotel in Shanghai
Very good room condition and friendly staff. But very poor neighbourhood infra.

10/10 Excellent

K, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
china 2015
Stayed for business twice in April and May...Very comfortable and friendly hotel. Try and get a room with a dedicated shower.

8/10 Good

k, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shanhai west holiday inn
Stayed for 10 day's recently. No complaints.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
Far away from the city

8/10 Good

Jiang, Memphis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Business stay
Hotel is well decorated, room is large and clean. The staff were friendly. Check-in and out was a breeze. The negative is about the neighborhood. There is nothing around. The hotel does offer a free shuttle to take you to subway station or other restaurants and stores nearby.

10/10 Excellent

DOWNUNDER TRAVELLER

Liked: Cleanliness, staff & service, room comfort
Bes t ever
I was so impressed with this hotel and its staff that I wrote a two-page letter of appreciation to the Manager. EVERYONE...from the door men, the receptionist, the waiters in the restaurant, were most hospitable and consistently so. I had internet problems and upon reporting the to the receptionist, she sent an IT specialist to my room when I returned from my working day. I give this hotel staff top marks and the best I have experienced in the seven hotels I have stayed in in china.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and yummy
There isn't much around here, and the taxis don't want to go there from downtown Shanghai without cajoling, but it was a lovely sleep and great breakfast.

8/10 Good

Gary, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Hotel room is very comfortable and kept very clean. Staff is very friendly and helpful. A bit far however from good restaurant outside of hotel.

8/10 Good

Greg, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place!
Has the look, feel, and amenities of a much higher end hotel.

8/10 Good

Angela, Daly City, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice but too far from city center
The hotel is very clean and the room is spacious. However, the hotel is about 10 minutes shuttle ride to the Metro station. It is not very convenient since the shuttle schedule is limited. We had to take a taxi from the Metro station back to the hotel at around 9:30 pm because the area around the Metro station doesn't appear to be safe and we didn't want to wait 20 minutes for the shuttle bus.

8/10 Good

Hanyong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

DEOKHYEON

Stayed 2 nights in Dec 2023

8/10 Good

bohan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE HOTEL, GOOD FACILITIES
Stayed 1 night in Nov 2020