Porter Vacations from ￥310,647

Amazing hotel with large rooms right off Michigan avenue. Staff is amazing, they are always friendly and helpful.

Staff was very friendly and helpful. We had a great stay in every way possible!

Overall it was a beautiful experience. I had a corner suite on a high floor, and the views of Lake Michigan were absolutely stunning truly a highlight of my stay. The check-in process was smooth and the staff at the front desk were incredibly warm and welcoming. However, I did have one unfortunate experience that put a damper on an otherwise perfect stay. About two hours before checkout, while I was still in the room getting ready (having just gotten out of the shower), a room service staff member entered without me hearing her knock likely due to the music I had playing. Not only did this feel like a significant intrusion on my privacy, but she also began throwing away my drinks that were still on the table. When I confronted her, she apologized and explained that she had been told I had already checked out. While I understand mistakes happen, it was disappointing that she continued clearing items even after seeing I was clearly still in the room. It was a frustrating and awkward situation that left a negative impression at the end of an otherwise lovely visit. With better communication between departments and a bit more sensitivity to guests’ privacy, this stay would have been perfect. I truly loved everything else about the hotel and hope this feedback helps improve the experience for future guests.

We had a wonderful stay, hadn’t been to Chicago in awhile & wanted to be in an area that was near Navy Pier, Michigan Ave, etc-this always absolutely perfect for that! So much just a short walk away! Love the quiet & comfort, happy hour, breakfast & gym!