Outdoor pool, sun loungers
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Reviews of Newport House Playa Boutique Hotel

4 out of 5
Newport House Playa Boutique Hotel
Av 10 esquina Calle 44, Playa del Carmen, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 250 out of 289 reviews" "
Rating 8 - Good. 25 out of 289 reviews" "
Rating 6 - Okay. 8 out of 289 reviews" "
Rating 4 - Poor. 1 out of 289 reviews" "
Rating 2 - Terrible. 5 out of 289 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Adrian

Disliked: Cleanliness, staff & service, property conditions & facilities
Fridge was not working and hotel smelled bad.
Stayed 6 nights in Mar 2024

8/10 Good

lyse

Stayed 14 nights in Jan 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful, friendly and happy. Grateful for them!
Stayed 7 nights in Jan 2024

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to have a great relaxing, the rooftop is amazing, definitely I will be back.
Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Stayed 4 nights in Jan 2024

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay at Newport house playa. The staff were very helpful and friendly. I loved having the use of free bikes during my stay. The location was great and close to 5th avenue but enough away from the noise. I’ll hopefully be back!
Stayed 8 nights in Jan 2024

10/10 Excellent

Wei

Stayed 2 nights in Jan 2024

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved the time we spent at this hotel, it felt very upscale while still being very affordable. Everything about this hotel was very well thought out, from the pool and the shaded sunbeds perfectly placed around and the shower and washroom available on the pool deck so you didn't have to go down to your room to use the facilities to the rooms amenities. Having a full size fridge in the room made having chilled drinks and snacks available at all times was great. Even the washroom set up was so well thought out, in our washroom there was 2 rooms, one with a shower and a sink and the other with a toilet and a sink so 2 people could use a sink and mirror at the same time making the getting ready process very quick. There was black out curtains in the bedroom and regular curtains in the living space with doors separating so sleeping in or getting up early was very easy. The area itself is so close to 5th Ave but far enough that you don't catch any noise. The beach was a short 10 minute walk from the hotel but if the beach was too busy the pool area was a great substitute. The gentleman working at the front desk were so kind, from the minute we walked into the perfectly air condititines and clean scented (it literally sment like clean laundry all through the hotel, it was incredible) hotel we felt completely at ease. The kind and gentle demeanor from all the hotel staff was enough for us to want to come back again. I cannot wait to return to the Newport house Playa!!
Stayed 3 nights in Jan 2024

10/10 Excellent

Luz S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Chad, Randolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were excellent. I had a spacious room that was very clean. There was a minor inconvenience of the refrigerator in the room being broken, but the staff were great about letting me use the mini fridge at their desk. The roof deck is small but very nicely decorated.
Stayed 7 nights in Jan 2024

10/10 Excellent

Gabor

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely flat in the centre but far enough to be more quiet at night. You will find everything you need in the flat. The roof top is such a great place to chill
Stayed 6 nights in Dec 2023

10/10 Excellent

Brian, Kenmore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, staff is fantastic. More like an apartment than a hotel. Highly recommend.
Stayed 6 nights in Dec 2023

6/10 Okay

Natalia, Brooklyn

Liked: Cleanliness
Disliked: Amenities
The hotel is considered as a 4star hotel, that isn't true. Needs to upgrade appliances in the rooms... also there's no air conditioner in the hotel ( it's only in the rooms). The area with a pool on the top of the hotel is also dissapointing..., needs some renovation!
Stayed 5 nights in Nov 2023

8/10 Good

Adriana

Stayed 4 nights in Dec 2023

10/10 Excellent

kirk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a gem quiet clean friendly staff who are 10/10 would highly recommend:))

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here twice. I love the property, rooms, and staff. See you next time!
Stayed 3 nights in Nov 2023

10/10 Excellent

Linda

Stayed 6 nights in Dec 2023

10/10 Excellent

Rainer

Stayed 14 nights in Nov 2023

10/10 Excellent

Nicholas

Stayed 8 nights in Dec 2023

10/10 Excellent

Timothy

Stayed 4 nights in Dec 2023

10/10 Excellent

Björn

Stayed 13 nights in Nov 2023

10/10 Excellent

Louise Charlotte

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second stay at this property, as I really liked it the first time around. The area is developing quickly and it's not as quiet as the first time I was there, but on the other hand that means more dining options nearby. The location is perfect if you want to be outside the party district but still within easy walking distance of bars, shops and restaurants, and the area felt very safe. Parking our rental car on the street below was easy, but you do have to pay and there's a 6 hour limit between 10 am and pm, so we generally parked a few streets away where it's free. The apartment itself was clean and comfortable, and the rooftop area is a nice place to chill after daytrips. The kitchen is perfect for having breakfast or heating food in the microwave but not super well equipped if you're counting on cooking more advanced meals there. This worked for us since there are so many great restaurants nearby anyway! The staff was always friendly and helpful.
Stayed 4 nights in Nov 2023

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great short-stay option.
Stayed 2 nights in Nov 2023

8/10 Good

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here 2 times the first time was incredible which is why I came back I thought the price is good and the room is very clean and the staff is very professional and courteous and the location is perfect for where I like to stay but on my second trip just last week the refrigerator was not Working which is why I gave it an overall 4 stars but had it not been for that it would have definitely gotten 5 stars from me
Stayed 2 nights in Nov 2023

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Muy cómodo habitaciones privadas tipo one bedroom, poscina rooftop
Stayed 2 nights in Nov 2023

10/10 Excellent

CLAUDIA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the place
Amazing Hotel , Clean and confort
Stayed 5 nights in Oct 2023

10/10 Excellent

Sharon

Stayed 4 nights in Oct 2023

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Greatest
Stayed 1 night in Sep 2023

10/10 Excellent

Solgil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Nicholas, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are luxury mini apartments with everything you would need. Honesty the best hotel we stayed at all trip even better than a very expensive all inclusive in Cancun.
Stayed 2 nights in Aug 2023

10/10 Excellent

Zhiming, Bellevue

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family were impressed with the cleanliness of the rooms, and we particularly loved the washer & dryer in our room, which was a great plus.

10/10 Excellent

Dr. Stephan R.

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff. Very friendly and helpful. Gracias Sandra and Uriel and housekeepers as well.
Stayed 7 nights in Jul 2023

10/10 Excellent

Fantahun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very very clean and the staff at the front desk, Juan and Sandra, are amazing people. They are willing to help in anyway they can and check on us to make sure we have everything we need. We found the hotel exactly as it was described on Expedia. The only reason I gave four star for "Area around the property" is that the hotel seems to be at the end of the tourist area and everything past the hotel is residential and beaten up neighborhood yet it's safe to walk around.
Stayed 5 nights in Jul 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect as always! Thank you Juan Ramon and Sandra for your amazing service and hospitality, see you soon!
Stayed 1 night in Jul 2023

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Both Juan and Sandra were incredibly helpful informative and super friendly. Would definitely stay again on my next visit.
Stayed 5 nights in Jul 2023

10/10 Excellent

Simon

Stayed 2 nights in Jul 2023

10/10 Excellent

Sharon

Stayed 3 nights in Jul 2023

10/10 Excellent

Randall Wayne

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Sara maria

Stayed 3 nights in Jun 2023

10/10 Excellent

Sharon

Stayed 6 nights in Jun 2023

10/10 Excellent

Sharon

Stayed 6 nights in Jun 2023

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Gracias expidia x este servisio exelente hotel newport house
Stayed 4 nights in May 2023

8/10 Good

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
I loved having a fridge. Most places don’t
Stayed 5 nights in May 2023

10/10 Excellent

Spencer, Milpitas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and property! Only downside is it's a little bit of a walk for the central areas
Stayed 4 nights in May 2023

10/10 Excellent

LaCher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great solo vaca
The staff was super friendly and offered suggestions in the area. The beach is about a 10 minute walk and a plethora of restaurants on the way. The apartment was nice and big and the internet was perfect for working remotely.
Stayed 7 nights in May 2023

10/10 Excellent

Martial

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, quiet, walkable to all restaurants and shopping, and the housekeeping staff was wonderful. They even washed our dishes! I would definitely stay again. Only recommendation would be to have a sign about your rental accommodations (bikes and skateboards) at the front desk.
Stayed 4 nights in May 2023

10/10 Excellent

Marlin

Stayed 6 nights in May 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023