4/10 (不満)
Brent、San Carlos
カップルで旅行
2024 年 6 月 9 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
The property is nice, but lacks polish of a premium resort. The staff was pleasant. Our lower rating on the service is because the rooms weren’t cleaned until late afternoon and would’ve been better to have come back from a day at the pool to a clean room rather than someone knocking on the door around 4:30 in the afternoon. Of course on checkout day, they came knocking at 8:30am asking when we were leaving. Very nice staff but the schedule is strange. Our room was nice, however it was a Murphy bed and the walls are paper thin and our neighbors woke up around 5am with no regard for anyone including a few very loud x rated moments. Also, would not recommend being on the lobby level as people are going back and forth all night and walls are thin. We should have requested a move but we didn’t. We won’t be back. We usually stay at the fairmont Princess up the road but thought it would be nice to be close to Kierland Commons but I think we’ll stick to the Princess as the resort is a step up, they take care of the little details and do a morning service and evening turn down at predictable hours.
This property is a good one if you are a dedicated Marriott rewards member with points to burn but I wouldn’t recommend paying for it when there are better options close by.
Brent
2024 年 6 月に 3 泊滞在