施設内の設備

スコット リゾート&スパの口コミ

4.5 out of 5
スコット リゾート&スパ
4925 N Scottsdale Road, Scottsdale, AZ

口コミ

8.6

非常に良い

評価 10 - 1008 件の口コミ中 587 件が非常に良い" "
評価 8 - 1008 件の口コミ中 225 件が良い" "
評価 6 - 1008 件の口コミ中 113 件が普通" "
評価 4 - 1008 件の口コミ中 42 件が不満" "
評価 2 - 1008 件の口コミ中 41 件が非常に不満" "

9.0/10

清潔度

8.6/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

2018 年 12 月に 3 泊滞在

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
this resort was great - had great amenities and pools. Great customer service as well
2024 年 5 月に 3 泊滞在

8/10 (良い)

Steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在

8/10 (良い)

Symone

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The hotel rooms were spacious and updated nicely. The Canal Club and pool were chic! The cleanliness was good, however I think if they could update carpeting/lighting/paint in the hall ways leading to the rooms it would be an even better cleaner atmosphere. Also your bartenders are so hardworking and so their best to help not so nice customers. I would provide them w more help and hire extra bartenders for the influx of people dining at canal club solely along with your hotel guest. I also recommend creating a number system for table numbers when people order food from the bar. Tristan at the bar did so great and remained calm when he was bombarded w so many orders and rude customers. Give that man a raise!!
2024 年 5 月に 1 泊滞在

4/10 (不満)

Stefan

カップルで旅行
気になった点 : 施設のコンディションと設備
Very poor AC. Checked out immediately.
2024 年 5 月に 3 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 24 日)
Hello Stefan,We are sincerely sorry you did not have the opportunity to enjoy your stay and the amenities we offer. Should you decide to stay in the future, I assure you we will provide a much better experience.

10/10 (非常に良い)

Olivia

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location
2024 年 5 月に 1 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 24 日)
Hello Olivia,Thank you for your stellar review! Please visit again soon!

8/10 (良い)

Reyna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very spacious room with a relaxing ambient environment. Close to everything in walking distance. Very pleasant staff.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Asia

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Asia,Thank you for taking the time to leave a review. If you would like to speak further about your stay, please contact us directly! Thank you again!

2/10 (非常に不満)

Courtney

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Do not stay here. We booked our hotel months in advance, for 2 nights, and they informed us 10 minutes before our check in (when we had been there for hours already) that they did not have a room for us for 2 nights because of “unforeseen circumstances” (they had a conference booked for the hotel). This easily could have been caught and remedied far in advance. Rooms were dirty . Stay at Hotel Valley Ho instead. Service was amazing and amenities were cleaner. Food was delicious. The Scott is just a pig with lipstick on it.
2024 年 5 月に 2 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Courtney,Thank you for taking the time to leave a review. We sincerely regret to hear that you stay, or lack thereof, did not live up to your expectations, and we apologize for any lapse in service received. Your comments are appreciated, and we hope to welcome you back for a more exceptional stay in the future. We would love the opportunity to connect with you in regards to your experience to further try and make it up to you. Please feel free to contact us at your earliest convenience.

10/10 (非常に良い)

PAOLO

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was amazing from the property to the staff!
2024 年 5 月に 3 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Paolo,Thank you for staying at The Scott Resort & Spa! We are so thrilled to read that you enjoy our amazing property and staff! Please visit again soon!

10/10 (非常に良い)

Carrie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Such a special place to spend Mother’s Day! The lobby and grounds are spectacular and the staff was so accommodating. Would highly recommend staying here.
2024 年 5 月に 2 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Carrie,Thank you for choosing to celebrate Mother's Day at The Scott Resort & Spa. We are thrilled that your stay was a hit, and our staff was accommodating. We hope to host you again very soon!

10/10 (非常に良い)

Roni

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property, excellent food options (I wish there were more vegan options), and great drinks and music. Wonderful vibes. Highly recommend
2024 年 5 月に 3 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Roni,Thank you for your wonderful review. We are thrilled to hear that you had a wonderful stay, and enjoyed the food, music, and atmosphere. We look forward to having you back soon for another trip.

8/10 (良い)

Katie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property. Onsite restaurant not the best for the price.
2024 年 5 月に 2 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 14 日)
Hello Katie,Thank you for taking a moment to leave feedback regarding your stay. We appreciate your comments, and hope you'll visit again soon!

10/10 (非常に良い)

Joe

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was very laid back. Quiet and had a relaxed feel about it. Close to the mall and restaurants. Will definitely come again.
2024 年 5 月に 1 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 9 日)
Hello Joe,We are ecstatic to hear we will have the pleasure of hosting you again in the future! Thank you for choosing to relax at The Scott Resort & Spa and enjoy the attractions in Old Town Scottsdale.

10/10 (非常に良い)

Steffanie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic property!! Will be back
2024 年 5 月に 1 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 9 日)
Hello Stephanie,Wonderful news! We look forward to hosting you again!

8/10 (良い)

katauna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is an older property that is well kept. Pool area is clean and relaxing. Work out facility is well stocked with free weights, 2 treadmills, 2 pelotons, universal machine. Rooms are spacious and updated
2024 年 5 月に 1 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 9 日)
Hello Katauna,Thank you for choosing The Scott Resort & Spa as your vacation destination. We are thrilled you enjoyed the amenities we offer such as the work out facility and pools. Please consider visiting us again, the next time you're in Scottsdale!

8/10 (良い)

Regina

2024 年 5 月に 1 泊滞在

8/10 (良い)

Adriana

良かった点 : 清潔度、施設のコンディションと設備
It’s beautiful
2024 年 5 月に 1 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello Adriana,Thank you for your kind words, and choosing to stay at the The Scott Resort & Spa. We look forward to your next visit!

8/10 (良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice and would return
2024 年 4 月に 2 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Nicole,We are thrilled your recent stay met your expectations. We look forward to your next visit!

8/10 (良い)

Cynthia

2024 年 4 月に 3 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 24 日)
Hello Cynthia,We are thrilled to receive your 5-star review!

10/10 (非常に良い)

kev、Maple Plain

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was amazing!
2024 年 3 月に 3 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 2 日)
Hello Kev, Thank you for leaving a review regarding your resent stay. We are ecstatic to hear you enjoyed yourself, and hope to have you stay again in the near future.

8/10 (良い)

Sky

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The room bathroom condition was very outdated. The shower grout was worn, the shower smelled of sulfur every time we used it (from drain). The room bathroom in particular could use some maintenance and tune up.
2024 年 4 月に 3 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 24 日)
Hello Sky,Thank you for being our guest, and taking the time to share your valuable feedback. We are always looking to improve, and will be addressing your comments. If you would like to speak to member of management about your experience, please reach out to us directly.

6/10 (普通)

Janna

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
The property is cute, room was spacious and the bed was comfy. I usually don’t complain but the service here was very lacking - we left the restaurant one morning after being seated (with a reservation) and waiting for 25 minutes with no one acknowledging us. I know several staff saw us too. Same thing next day in the lobby bar - waited 30 min for someone to check on us and another 25 minutes before getting our two drinks when it was barely busy. Pool servers stood at the bar talking to each other and didn’t check on guests. The overall stay was nice and we enjoyed the pool and location but unfortunately I don’t think we’d stay here again based on consistently bad service.
2024 年 4 月に 3 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 22 日)
Hello Janna,Thank you for choosing to stay with us! It is unfortunate that your stay was not what you were hoping. We have reached out via email, and hope to speak with you soon!

10/10 (非常に良い)

debbie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 22 日)
Hello Debbie,We are please to see you enjoyed your stay! Please come back, and stay with us again very soon!

8/10 (良い)

Stephanie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyable stay. Food was just ok. Pool isn’t heated. Property & location was excellent.
2024 年 4 月に 2 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 16 日)
Hello Stephanie,We appreciate that you took a moment to leave feedback about your recent stay. We hope you'll get the chance to enjoy the amenities more during your next visit!

10/10 (非常に良い)

Gary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort has a nice vibe. Staff work well with each other and are very polite and friendly. Gary M. Johnson
2024 年 4 月に 3 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 16 日)
Hello Gary,Thank you for staying at The Scott Resort & Spa! We are delighted that you enjoyed the vibe, and noticed the polite and friendly team we have build. We hope to have you as our guest again very soon!

2/10 (非常に不満)

Diana

2024 年 4 月に 2 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Diana,Thank you for choosing to stay with us during your recent trip. It's unfortunate that is fell short of your expectations. We encourage you to reach out to us directly to discuss your experience.

10/10 (非常に良い)

Katie

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was beautiful inside and out. Staff were all friendly and helpful.
2024 年 4 月に 3 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 15 日)
Katie,We are honored to have earned a five star review from you! Thank you for your comments on our wonderful staff and beautiful resort. We hope you have you as our guest again very soon!

8/10 (良い)

Heidi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I did like the property there was a lot of confusion at check in but happy that the front desk came with a solution .
2024 年 3 月に 2 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 15 日)
Heidi,Thank you for choosing to be our guest. We are pleased to hear our front desk staff was able to assist you with your needs at check in, and we hope to see you again in the near future.

10/10 (非常に良い)

Laura

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for the five star review!

10/10 (非常に良い)

carl

良かった点 : 施設のコンディションと設備
The pools are really great.
2024 年 4 月に 1 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 15 日)
Carl,Thank you for choosing to spend your vacation here at The Scott Resort & Spa. We are thrilled you enjoyed our pools during your stay, and look forward to your next visit!

10/10 (非常に良い)

Kimberly

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All staff was super! Very friendly!
2024 年 4 月に 2 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 15 日)
Kimberly,Your glowing review of the staff here at The Scott Resort & Spa brightened our day! Thank you for taking the time to let us know about your service during your stay! Come back to visit soon!

10/10 (非常に良い)

Leona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you so much for the 5-star rating! We truly appreciate your positive feedback and are thrilled to know that you had a great experience during your stay.

10/10 (非常に良い)

Veronica A

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Impeccable!
2024 年 4 月に 1 泊滞在
Tyler S.からの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for sharing a 5 out of 5 for your visit. We hope to welcome you back soon!

10/10 (非常に良い)

Jill

2024 年 4 月に 1 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 25 日)
Hello Jill,Thank you for your 5-star review!

10/10 (非常に良い)

kristina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 16 日)
Kristina,We appreciate that you took the time to leave your outstanding review! Thank you!

2/10 (非常に不満)

Jennifer

家族旅行
良かった点 : 設備とサービス
気になった点 : スタッフとサービス
Feels like pricing was too high. Staff seemed to be untrained. Cool looking property but room wasn’t ready when we arrived for 4pm, once in the room there was a pair of someone’s socks on the floor. Breakfast service was weird. Coffee was like water, food was bad and service not great. Maybe this is a newly renovated motel and they are ironing out the kinks….
2024 年 4 月に 1 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 16 日)
Hello Jennifer,Thank you for taking the time to share your thoughts with us. We are disappointed to hear about the issues you encountered during your stay. Your feedback is essential for our improvement, and would love the chance to speak further about your experience. Please contact us directly to discuss your stay at your convenience. Thank you in advance!

10/10 (非常に良い)

Hillary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 16 日)
Hillary,We are delighted to have earned your five star review, and be honored to host you again in the future.

10/10 (非常に良い)

Darla

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a wonderful holiday!!
2024 年 3 月に 7 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 16 日)
Hello Darla,It is wonderful to hear that you has an excellent holiday with us. We appreciate your review, and hope you return soon.

8/10 (良い)

Leonel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Entrance Lobby and Cansl Bar are very appealing. The sound track for these spaces is very modern, appropriate and at the right volume. The Outdoor Pools are a Special Treat, they are why I stay at the Scott. The pools should be skimmed more often.
2024 年 3 月に 2 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 16 日)
Hello Leonel,Thank you for being our guest at The Scott Resort & Spa. We are pleased that you noticed the music which is hand picked by our owners for this property. It would be an honor to welcome you back for another visit.

10/10 (非常に良い)

Taylor、goodyear

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Once of my favorite hotels I have ever stayed at. The location and atmosphere was amazing! There was a bit of a wait anytime I needed to speak to the front desk but I think they were pretty busy
2024 年 3 月に 1 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 16 日)
Hello Taylor,Your outstanding review of The Scott Resort & Spa has made our day! Thank you for taking a moment to leave your review about our amazing atmosphere. We hope to have you back as a regular guest!

2/10 (非常に不満)

Carissa-Choy

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
Bar staff and front desk wasn’t as friendly as you would normally get at other resorts. The pool was extremely small and packed where people were forced to sit on the floor instead. Would recommended selecting other resorts especially since the fees here are high. The location is good and near great restaurants and the mall. The only plus is the friendly valet and shuttle guys that the resort offers.
2024 年 3 月に 4 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 16 日)
Hello Carissa,Thank you for taking the time to leave a review. We are very disappointed to read that your stay fell short of the standards we strive to maintain, and apologize for the blunder of service you received. If you would like to speak further about your stay, please reach out to us directly. Thank you!

10/10 (非常に良い)

Eileen

2024 年 3 月に 2 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 22 日)
Hello Eileen,We are thrilled to have received a five star review from you! Thank you so much for taking the time to leave a review!

8/10 (良い)

joseph、broomfield

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 16 日)
We appreciate your review, and hope you'll consider staying with us again!

10/10 (非常に良い)

Aidin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great atmosphere. Only area that needs improvement is the pool experience. Overcrowded and poor pool bar service
2024 年 3 月に 3 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 25 日)
Hello Aidin,It was a delight to have you as our guest. Your comments are appreciated, and we hope you'll be back for another stay soon.

8/10 (良い)

Lizbeth

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The ladies at the front desk should smile and be more friendly
2024 年 3 月に 1 泊滞在

8/10 (良い)

Lauren

良かった点 : 施設のコンディションと設備
The grounds are pretty and the location is great. Easy walk to great shopping and restaurants. The staff and service could be a bit better but overall I would recommend this hotel.
2024 年 3 月に 3 泊滞在
Tyler Statenからの返信 (投稿日 : 2024 年 4 月 25 日)
Hello Lauren,Thank you for staying at The Scott Resort and Spa in the heart of Old Town Scottsdale. We are thrilled to hear you found the location to be a walkable distance from the shopping and restaurants close by. We appreciate your referral, and hope you return soon.

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the relaxing, modern, stylish vibe. Staff were all very friendly. We enjoyed drinks by the pool, room service for breakfast, and the workout room. The internet was spotty, but otherwise we enjoyed an absolutely perfect stay. Definitely would go back!!!
2024 年 3 月に 6 泊滞在

8/10 (良い)

Jennifer

グループ旅行
良かった点 : スタッフとサービス、設備とサービス
This was a girl’s weekend with friends. The check in was great, they allowed us to check in early and were friendly. The shuttle to shopping and food was excellent. The guys running the shuttle were really on it. The drinks were great and food was good. You will need to be prepared for different types of entrees. The room was pretty dated. They have painted and decorated to make it nicer but the property needs some renovation. I paid for an hour massage and barely got 45 minutes with an added $30 gratuity. I don’t mind paying the gratuity for a good massage but this was very basic and not my full time. Check out was great. They kept our bags for us to do some shopping. I think for the price of the place, the rooms need updated. Beautiful lounge! Be prepared to wait in line for coffee every morning as they don’t have any free drip.
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

kev、Maple Plain

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was amazing and felt very safe and our rooms were so clean! Pool was plus!
2024 年 3 月に 3 泊滞在