Apartment (1 Bedroom) | Balcony view
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Reviews of NEW Bright and Sunny Flat in Oxford City Centre

3 out of 5
NEW Bright and Sunny Flat in Oxford City Centre
Oxford, England

Reviews

5.4
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 2 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

8.0/10

Cleanliness

6.0/10

Amenities

4.0/10

Property conditions & facilities

Reviews

4/10 Poor

Samuel

Disliked: Property conditions & facilities
Great location. Unfortunately, the condition of the apartment was not great. There were plumbing issues both in the foyer and the kitchen, resulting in a mildew-y smell and poor drainage in the shower. Otherwise, I enjoyed my stay.
Stayed 13 nights in Sep 2022
Response from Veronica on Oct 12, 2022
Hello, Thank you for your feedback, and apologise for any inconvenience caused. The plumbing issue has been resolved. Our team will be in touch to discuss compensation for any inconvenience.

8/10 Good

Susan

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022

4/10 Poor

Darren

Business traveler
Liked: Cleanliness
Check in nightmare but clean albeit dated flat.
Agent/owner mix up on check in delayed me getting the Keys to the apartment for 2 plus ours. Frustratingly you cannot call anyone and have to rely on the app or email. Which when waiting in the cold for hours on end isn’t good. Hotels.com are not the agents so they cannot do anything to resolve issues which is another frustrating point. The flat was clean and tidy inside but furniture was dated. Not sure if the owners/agents have rented this flat out before as there’s too much clutter from owners or previous guests stuffed into every drawer and cupboard.
Stayed 3 nights in May 2021
Response from HelloGuest Team on May 11, 2021
Hi Darren, thank you for your feedback. We do apologise for the delay in your check-in. However, we did make contact with you as soon as we received a message from you. One of our team members was in contact with you and kept you informed for the one hour that you had to wait. We have also processed a 50% refund for the night for the delay for you which you happily accepted. Once again, we do apologise for the inconvenience and we look forward to serving you better in the future.