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Reviews of Grids Premium Hotel Osaka Namba

4 out of 5
Grids Premium Hotel Osaka Namba
1-7-5 Nambanaka, Naniwa, Osaka, Osaka

Reviews

9.0

Wonderful

Rating 10 - Excellent. 188 out of 300 reviews" "
Rating 8 - Good. 81 out of 300 reviews" "
Rating 6 - Okay. 15 out of 300 reviews" "
Rating 4 - Poor. 8 out of 300 reviews" "
Rating 2 - Terrible. 8 out of 300 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and our room were very clean and the facilities all worked well. The staff spoke good English and were helpful. We had the option to add breakfast for just a few dollars per person and I'm glad that we did because the breakfast had a lot of items, both hot and cold.
Stayed 2 nights in May 2024
Response from GRIDS PREMIUM HOTEL OSAKA NAMBA on May 26, 2024
Dear Mr. Chris,We are delighted to hear that you found our hotel to be clean and well-equipped. It brings us great joy to provide a wide range of breakfast options to enhance your stay further. Our team takes pride in delivering excellent service, and we are grateful for your kind words regarding our proficiency in English. Thank you for choosing GRIDS PREMIUM HOTEL OSAKA NAMBA. We look forward to welcoming you again.From GRIDS PREMIUM HOTEL OSAKA NAMBA

10/10 Excellent

Wing Tai Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location with family friendly room
Stayed 3 nights in Feb 2024

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right around the corner from subway line and many restaurants and shopping! Easy check in (3pm), they kept our bags for us while we waited and when our room was ready they had sent all our luggage and bags in our room waiting for us. That was a really nice touch. They were able to also send our luggage to our next hotel (2 large suitcases cost about 4200 yen). The bed has been the coziest bed so far on our trip in Japan out of 4 other hotels. The room is small but that's not uncommon. The bathroom door opens outward so it's even less space but there's enough room to store bags under the bed. The TV has access to YouTube and other streaming, as well as ability to cast from phone. Bathroom is small, the bath tub is very deep but a condensed size, good for an adult to sit up right in. Good water pressure, very clean hotel. No water in rooms but there's vending machines inside and just outside the hotel. The staff have been very helpful and polite. There are laundry machines on the 2nd floor, where a lounge and vending machine is. Ideal location for those who want to be outside the busy noisy area but still very close to it. There is a nice looking restaurant inside hotel that also offers breakfast buffet. Check out was simple, will Def come back to stay here again!
Stayed 2 nights in May 2024
Response from GRIDS PREMIUM HOTEL OSAKA NAMBA on May 21, 2024
Dear Tracy, Thank you for sharing your detailed feedback about your recent stay at Grids Premium Hotel Osaka Namba. We are delighted to hear that you enjoyed our convenient location, cozy beds, and the services provided by our staff. We take pride in offering a clean environment with various amenities like laundry facilities and a breakfast buffet. Your kind words motivate us to maintain our high standards of service. We appreciate your highlighting the aspects that made your stay memorable and we look forward to welcoming you back in the future. Warm regards, GRIDS PREMIUM HOTEL OSAKA NAMBA

8/10 Good

HYUN JI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and walkable. But room is too small
Stayed 3 nights in May 2024
Response from GRIDS PREMIUM HOTEL OSAKA NAMBA on May 8, 2024
Dear HYUN JI, thank you for your feedback. We are glad you found our location convenient. We will consider your comment about the room size. Looking forward to welcoming you back.

8/10 Good

Manfred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost perfect for us
Stayed 2 nights in Feb 2024

8/10 Good

Vasily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Nicasio

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The service is very poor. Rude staff, very unaccommodating. Front desk is so tactless and doesn't even know how to smile. Restaurant rude, asking you to leave even while you are still not finished eating.
Stayed 2 nights in Apr 2024
Response from GRIDS PREMIUM HOTEL OSAKA NAMBA on Apr 30, 2024
Dear Nicasio, We sincerely apologize for the service you experienced. At Grids Premium Hotel Osaka Namba, We strive to provide exceptional hospitality. Your feedback is invaluable, and we will address this appropriately. Kind regards, GRIDS PREMIUM HOTEL OSAKA NAMBA

10/10 Excellent

Yogi

Stayed 2 nights in Mar 2024

10/10 Excellent

shu hui

Stayed 1 night in Feb 2024

10/10 Excellent

SEONYOUNG

Stayed 4 nights in Feb 2024

10/10 Excellent

Vera

Stayed 4 nights in Feb 2024

10/10 Excellent

Verified traveler

Traveled with group
Excellent stay. Service went above and beyond.
Stayed 4 nights in Feb 2024

10/10 Excellent

Sang Ki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained facilitie and very near to everythings.
Stayed 1 night in Feb 2024
Response from GRIDS PREMIUM HOTEL OSAKA NAMBA on May 5, 2024
Dear Sang Ki, we appreciate your positive feedback on our well-maintained facilities and convenient location. We strive to offer the best experience at GRIDS PREMIUM HOTEL OSAKA NAMBA. Thank you for choosing to stay with us. Warm regards, GRIDS PREMIUM HOTEL OSAKA NAMBA

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Had an issue with my reservation which I accidentally put down as two people instead of three. However, the room I booked was clearly able to hold three people. I completely understand that we were charged for an extra person, however we got changed rooms, to what I believe was a downgrade. Towels had coffee stains and the toilet had a really strong odour.
Stayed 2 nights in Jan 2024
Response from GRIDS PREMIUM HOTEL OSAKA NAMBA on May 3, 2024
Dear Guest, we appreciate your feedback regarding your recent stay with us. We apologize for the inconvenience with your reservation and the room change. Please be assured that we will address the cleanliness issues promptly. Your comments will be shared with our team to ensure improvements. We value your observations and hope to welcome you back for a more pleasant experience. Warm regards, GRIDS PREMIUM HOTEL OSAKA NAMBA

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked 4 person family room B and thought it was the best hotel we ever stayed in Osaka. The hotel is in great location - 3 min walk to train and subway station and shopping areas. It it clean, staffs are very helpful. What we liked the most is the sound proofing and light proofing, as well as the cleanliness of the hotel room. It is not big compare to other countries but reasonable for a family of 4. Will recommend to any family looking for a convenient location in Osaka.
Response from GRIDS PREMIUM HOTEL OSAKA NAMBA on May 3, 2024
Dear Frank, Thank you for choosing Grids Premium Hotel Osaka Namba for your stay in Osaka. We are delighted to hear that you enjoyed our convenient location, clean rooms, and helpful staff. We are glad that you appreciated the soundproofing and cleanliness of our hotel room, making your stay comfortable. It's wonderful to know that you found our family room suitable for your needs. We truly appreciate your recommendation and look forward to welcoming you back in the future. Warm regards, GRIDS PREMIUM HOTEL OSAKA NAMBA

8/10 Good

Simone

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have a hotel with 4 single beds for each family member. The proximity to subway and Dotonbori was fantastic (2 mins).
Stayed 2 nights in Jan 2024
Response from GRIDS PREMIUM HOTEL OSAKA NAMBA on May 3, 2024
Dear Simone, thank you for your positive feedback. We are delighted to hear that you appreciated our hotel's accommodation setup and convenient location near the subway and Dotonbori. Looking forward to welcoming you back soon! GRIDS PREMIUM HOTEL OSAKA NAMBA

10/10 Excellent

YUN CHIA

Stayed 3 nights in Jan 2024

10/10 Excellent

maurie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

Wing Yee Carol

Stayed 4 nights in Dec 2023

10/10 Excellent

Maria Grace

Stayed 3 nights in Dec 2023

10/10 Excellent

Peh Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and price
Great location with a lot of amendities. However the room we stayed facing Modern Age had a lot of construction going on which woke us up everyday early morning except Sunday. The bathtub smelled really weird whenever the water started running on it. The change of towels and robes everyday was pretty nice of them. Overall, it was a good stay aside from those items.
Stayed 7 nights in Nov 2023

8/10 Good

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Peishi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and the location was easy to find. Very walkable to the subway and shopping street. Highly recommend!
Stayed 2 nights in Nov 2023

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Super close to Namba Station and Dotonbori. Grids is new and clean and is pretty much everything you’d want in an Osaka hotel. Although I didn’t partake, breakfast was available and looked well worth the price. I would definitely stay here again should I come back to Osaka.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michele

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Efficient but not comfortable
Super small space, they only clean your room 3 times a day. Staff wasn’t as nice compared to other places we’ve been at.
Stayed 4 nights in Nov 2023

10/10 Excellent

Kok Chong

Stayed 3 nights in Nov 2023

8/10 Good

Wing sum

Stayed 2 nights in Nov 2023

10/10 Excellent

INDEOK

Stayed 3 nights in Nov 2023

10/10 Excellent

HYEJIN

Stayed 3 nights in Nov 2023

10/10 Excellent

John

Stayed 4 nights in Nov 2023

10/10 Excellent

CHENG WEI

Stayed 3 nights in Nov 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, good location, room was a bit small due to our luggage. Staff where helpful especially with the luggage transfer. Would easily stay again.
Stayed 3 nights in Oct 2023

10/10 Excellent

jae gun

Stayed 2 nights in Oct 2023

4/10 Poor

MAI

Stayed 1 night in Oct 2023

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

SHUK MING

Stayed 6 nights in Oct 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
The room is very clean and comfortable. Design is very attention to detail.
Stayed 1 night in Oct 2023

8/10 Good

Bailee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very close to metro, restaurants and shopping. Easily walkable to dotonbori. Some of the staff could be friendlier, hit or miss. Shower is not made for anyone over 5’11”. Overall great stay.
Stayed 2 nights in Oct 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Depending on the room you can go for the extra beds which is great for families with toddlers!
Stayed 3 nights in Oct 2023

8/10 Good

Chun Man

Stayed 2 nights in Sep 2023

10/10 Excellent

Juan

Stayed 3 nights in Sep 2023

10/10 Excellent

Tsz Yui

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location
Stayed 1 night in Aug 2023

8/10 Good

Sheng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

YOSUKE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Robert

Stayed 7 nights in Aug 2023

10/10 Excellent

ALBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility to Namba Station, Dotombori, and other shopping and restaurants.
Stayed 1 night in Aug 2023