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Reviews of Waikiki Malia

4 out of 5
Waikiki Malia
2211 Kuhio Ave, Honolulu, HI

Reviews

8.2

Very Good

Rating 10 - Excellent. 506 out of 1133 reviews" "
Rating 8 - Good. 373 out of 1133 reviews" "
Rating 6 - Okay. 152 out of 1133 reviews" "
Rating 4 - Poor. 62 out of 1133 reviews" "
Rating 2 - Terrible. 40 out of 1133 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well
Stayed 1 night in May 2024
Response from Makoto - Guest Service Manager on May 10, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service
Overall great stay for a week. Great location, walkable to mall and beach. Room service could have done a better job cleaning between the stays. And housekeeping often forgot to bring items we had requested for.
Stayed 6 nights in May 2024
Response from Makoto - Guest Service Manager on May 10, 2024
Thank you for choosing to stay with us at Waikiki Malia. We’re sorry to hear that your experience with us did not meet your expectations. We greatly appreciate your feedback as we always look for ways to improve. We hope to have the opportunity to welcome you back in the future.

8/10 Good

HO KUEN, Danville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location
Stayed 5 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Ho Kuen,We’re so happy to have you as a guest. You’re welcome to come again anytime.

10/10 Excellent

Ella Faye

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect for a tourist
Stayed 7 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Ella Faye,Thank you for being our guest and leaving us a 5 star review!

6/10 Okay

Gabriela

Traveled with partner
Disliked: Amenities, property conditions & facilities
I booked because it had good ratings for the price. I knew I would spend a lot of money in Hawaii so I went a bit cheaper on the hotel. Room & property was clean but outdated such as the parking situation, you pay 35$ for each night & the parking structure is VERY narrow & tight thank god we rented a sedan. You also pay an additional 20-30$ each night for amenities such as towels,wifi,gym, you can’t opt out. There is only 1 elevator that goes to parking so it takes a while & is cramped. This hotel is all ECO meaning they give you a tiny bottle of shampoo & conditioner & 1 toilet roll.
Stayed 3 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Gabriela,Thank you so much for posting your review. We're sorry to hear that your stay was not up to your expectations. Our management team is aware of the situation and are looking for solutions on how we can improve in these areas. Mahalo!

8/10 Good

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff were nice but the location is in a very crowded area of town. We arrived late evening and the crowds on the street were challenging, as was finding good food. Food prices were sky high in the area, except for the IHop next door. If you want a peaceful or quiet location, keep looking for somewhere out of Waikiki.
Stayed 1 night in Apr 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Sheryl,Your feedback means a lot to us. Thank you for taking the time to leave us this review.

8/10 Good

Dominique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High traffic and noicy on entrance side street.
Stayed 2 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Dominique,Thanks for the review! We hope to serve you again in the future.

10/10 Excellent

Angie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean and staff very helpful
Stayed 3 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Angie,Our team is so grateful for your positive feedback. Looking forward to having you again at Waikiki Malia Hotel. Mahalo!

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to everything.
Stayed 3 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Shirley,On behalf of our team at the Waikiki Malia Hotel, thank you so much for this positive feedback. It means a lot to us.

10/10 Excellent

Tanya, Nassau

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice the staff friendly the area was awesome very clean the decor very nice. I would recommend it to family and friends
Stayed 5 nights in May 2024
Response from Makoto - Guest Service Manager on May 7, 2024
Aloha and thank you for taking the time to provide a review of your stay with us. We are delighted to hear that we exceeded your expectations and that our staff left such a positive impression. We hope you had an amazing time in Oahu and hope to welcome you back soon!

8/10 Good

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful
Stayed 2 nights in May 2024
Response from Amante Castro - Guest Service Manager on May 5, 2024
Aloha Bruce,We’re so happy to have you as our guest.. You’re welcome to come again anytime.Mahalo!

10/10 Excellent

Joseph, Harrisburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For us, everything was perfect! Thanks everyone for a wonderful start to our vacation. Now, on to the ship!
Stayed 2 nights in Apr 2024
Response from Makoto - Guest Service Manager on May 2, 2024
Aloha and thank you for taking the time to provide a review of your stay with us! We are happy to know your expectations were met. We appreciate your recommendation and hope to welcome you back again soon. Mahalo.

8/10 Good

Audrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The renovations are great! Love the rooms and decor.
Stayed 2 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for your review and taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future. Mahalo!

4/10 Poor

Camilla

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Already shared issues with the Malia directly.
Stayed 14 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We appreciate you sharing your experience and hope to welcome you back in the near future. Mahalo.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

8/10 Good

robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel centrally located. very clean hotel. the only complaint I have is that they charge for parking but then again most hotels charge for parking there and it's not cheap.
Stayed 4 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for the great review of your visit! We are happy you found our location to be convenient to the many highlights of Waikiki, and that you enjoyed your stay. We hope to welcome you back again in the future. Mahalo.

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are spacious and well-appointed, recently decorated. We had a small balcony from which to observe the fireworks. Parking on the premises, accessible through the building elevators. The ramps in the lot are very narrow and have sharp turns. The staff is very responsive and even though there is no housekeeping for a 2 night stay, they brought us what we needed upon request. They were also able to handle our inadvertent movie charges. The TV/movie selections were not always easy to navigate.
Stayed 2 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for your rating and taking a moment to share your experience. We greatly appreciate your comments and thank you for staying at Waikiki Malia. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again. Mahalo!

8/10 Good

JANE, Vancouver

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We appreciate you sharing your experience and hope to welcome you back in the near future. Mahalo.

6/10 Okay

Dusko

Traveled with group
Liked: Property conditions & facilities
Disliked: Staff & service
n/a
Stayed 4 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We appreciate you sharing your experience and hope to welcome you back in the near future. Mahalo.

10/10 Excellent

Janice Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safely
Stayed 4 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for taking the time to provide a review of your stay with us! We are happy to know your expectations were met. We appreciate your recommendation and hope to welcome you back again soon. Mahalo.

10/10 Excellent

Philip

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

8/10 Good

Janell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 30, 2024
Aloha and thank you for taking the time to provide a review of your stay with us! We are happy to know your expectations were met. We appreciate your recommendation and hope to welcome you back again soon. Mahalo.

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 25, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 25, 2024
Aloha and thank you for taking the time to provide a review of your stay with us. We are delighted to hear that we exceeded your expectations. We hope you had an amazing time in Oahu and hope to welcome you back soon!

6/10 Okay

Rene Joseph

Disliked: Property conditions & facilities
Old bathroom
Stayed 2 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 25, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We appreciate you sharing your experience and hope to welcome you back in the near future. Mahalo.

10/10 Excellent

Mark

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you to the uncle at the front desk Mr.makomoto
Stayed 4 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 25, 2024
Aloha and thank you for taking the time to provide a review of your stay with us. I'm happy to hear from you that we exceeded your expectations. We hope to welcome you back soon!

10/10 Excellent

Johana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Makoto - Guest Service Manager on Apr 25, 2024
Aloha and thank you for taking the time to provide a review of your stay with us. We are delighted to hear that we exceeded your expectations. We hope you had an amazing time in Oahu and hope to welcome you back soon!

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 3 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 23, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

8/10 Good

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice location and staff. But i occasionally saw a roach or two. The small ones, but i learnt its just a thing you see on the island. Overall good experience.
Stayed 4 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 21, 2024
Thank you for taking the time to tell us about your stay at Waikiki Malia. I would like to extend my humble apologies for any discomfort you've experienced. At Malia, we continuously strive to meet our guest's needs and expectations; therefore, your feedback is important to us. We will discuss your concern with the pertinent departments. It is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Lyubov

Stayed 1 night in Apr 2024
Response from Makoto - Guest Service Manager on May 10, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

10/10 Excellent

Ashley

Stayed 6 nights in Apr 2024
Response from Makoto - Guest Service Manager on May 10, 2024
Aloha and thank you for taking the time to provide a review of your stay with us! We are happy to know your expectations were met. We appreciate your recommendation and hope to welcome you back again soon. Mahalo.

10/10 Excellent

MARIA ANTONIETTA, CORONA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is Excellent!!! But Coffee in room is yucccky lol
Stayed 5 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 21, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

10/10 Excellent

Lynn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Our family of 4 (kids 5 and 7) for 9 nights enjoyed our stay at Waikiki Malia. It is a solid property. We stayed in the renovated studio and it’s exactly as pictured. The staff were great. The location of hotel is great and very convenient to Waikiki beach and shops. The beds were comfortable and the rooms were small but clean. No microwave in room, which was a bit inconvenient but for the price in comparison to other hotels in the area, it was fine. The parking is a bit tight, use caution while maneuvering. We’ll miss Edwin in the parking lot who was very friendly. Will stay again here next time we are in Oahu!
Response from Makoto - Guest Service Manager on Apr 21, 2024
Aloha and thank you for the great review of your visit! We are happy you found our location to be convenient to the many highlights of Waikiki. We are delighted to hear that we exceeded your expectations and that our staff left such a positive impression. We hope you had an amazing time in Oahu and hope to welcome you back soon!

6/10 Okay

Qian, Richmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Clean room and warm staff. Great location with 5-10min walk to the beach. The main problem is the parking. The garage is an absolute nightmare and will ruin your holiday as scratches are inevitable from the extremely narrow and steep ramp.
Stayed 5 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on Apr 19, 2024
Aloha Qian,Thanks for your review! We sincerely appreciate your feedback. Mahalo!

6/10 Okay

Pavlo

Stayed 7 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on May 8, 2024
Aloha Pavlo,Thank you for your review. We're sorry we did not meet your expectations. We'll strive to do better. Mahalo!

10/10 Excellent

Roselyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on Apr 19, 2024
Aloha Roselyn,Thanks for your 5-star review! We sincerely appreciate your feedback.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on Apr 19, 2024
Aloha Crystal,Thanks for your 5-star review! We sincerely appreciate your feedback. Mahalo!

10/10 Excellent

Madeleine, Camarillo

Traveled with group
Liked: Cleanliness, staff & service
The staff was extremely friendly and helpful.
Stayed 1 night in Apr 2024
Response from Makoto - Guest Service Manager on Apr 18, 2024
Aloha and thank you for taking the time to provide a review of your stay with us. We are delighted to hear that we exceeded your expectations and that our staff left such a positive impression. We hope you had an amazing time in Oahu and hope to welcome you back soon!

10/10 Excellent

Sarai

Liked: Cleanliness, amenities, property conditions & facilities
Peace and quite
Stayed 4 nights in Mar 2024
Response from Makoto - Guest Service Manager on Apr 18, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

10/10 Excellent

Kazuma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 18, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

10/10 Excellent

anne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy go around
Stayed 4 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on Apr 15, 2024
Aloha Anne,We really appreciate you taking the time to leave a 5 star review. It means a lot to us.Mahalo!

8/10 Good

CAESAR, DOUGLASVILLE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were renovated and very nice. The pool is very small and in a unexpected area. Other than that the hotel and location was great
Stayed 5 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on Apr 15, 2024
Aloha Caesar,Your feedback means a lot to us. Thank you for taking the time to leave us this review.Mahalo!

10/10 Excellent

Mary

Stayed 1 night in Apr 2024
Response from Amante Castro - Guest Service Manager on May 5, 2024
Aloha Mary,Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Mahalo!

10/10 Excellent

Pawan

Stayed 4 nights in Apr 2024
Response from Amante Castro - Guest Service Manager on May 5, 2024
Aloha Pawan,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Mahalo!

10/10 Excellent

Alina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and great location as well as great views. I would stay here again no complaints !
Stayed 2 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 13, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We are elated to hear that we exceeded your expectations. We hope to have the pleasure of your return soon. Mahalo.

6/10 Okay

Martha

Stayed 2 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 18, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We appreciate your feedback and hope to welcome you back in the near future. Mahalo.

10/10 Excellent

Teresa

Traveled with group
Very nice staff
Stayed 4 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 13, 2024
Aloha and thank you for taking the time to provide a review of your stay with us. We are delighted to hear that we exceeded your expectations and that our staff left such a positive impression. We hope you had an amazing time in Oahu and hope to welcome you back soon!

8/10 Good

Burton, Los Angeles

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time I’ve be stayed there. Both times the check-in staff have not been particularly pleasant. The property itself is nice as are the rooms. You can tell it has been updated and done nicely. Please work with you check-in staff.
Stayed 1 night in Apr 2024
Response from Makoto - Guest Service Manager on Apr 13, 2024
Aloha and thank you for choosing to stay with us at Waikiki Malia. We appreciate you sharing your experience and hope to welcome you back in the near future. Mahalo.

10/10 Excellent

celso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything. Pool was too small
Stayed 5 nights in Apr 2024
Response from Makoto - Guest Service Manager on Apr 13, 2024
Aloha and thank you for the great review of your visit! We are happy you found our location to be convenient to the many highlights of Waikiki, and that you enjoyed your stay. We hope to welcome you back in the near future. Mahalo.