Thank you for providing feedback on your recent stay - it's very much appreciated. We were delighted to hear that you enjoyed your stay with us and look forward to welcoming you back to Travelodge next time you visit Newcastle
Thanks for you score Sabrina. We look forward to seeing you again soon.
6/10 (普通)
Rajat
2024 年 4 月 1 日
良かった点 : スタッフとサービス
Rajat
2024 年 3 月に 2 泊滞在
Charlotteからの返信 (投稿日 : 2024 年 4 月 2 日)
Hi Rajat, Thanks so much for your review. We hope to see you again soon.
10/10 (非常に良い)
Matthew
家族旅行
2024 年 3 月 11 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved the property and will definitely be staying again. Very friendly staff and very clean room.
Matthew
2024 年 3 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2024 年 3 月 15 日)
Hi Matthew, Thank you for your review. We are very glad to see you enjoyed your stay with us. We hope to see you again soon.
10/10 (非常に良い)
David
2024 年 2 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
David
2024 年 2 月に 1 泊滞在
Karenからの返信 (投稿日 : 2024 年 3 月 5 日)
Hi DavidThanks for your review.
6/10 (普通)
Melanie
カップルで旅行
2024 年 2 月 24 日
良かった点 : 清潔度、スタッフとサービス
Room was smaller then thought
Also no hot water for showering
Disappointed had to pay extra for parking
And no after hours room service
Melanie
2024 年 2 月に 1 泊滞在
Karenからの返信 (投稿日 : 2024 年 2 月 25 日)
Hi Melanie, Our apologies regarding the hot water situation. You can get a very limited menu after hours.
6/10 (普通)
Elizabeth
2024 年 2 月 18 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Old and very run down. The bathrooms were relics and there were unsettling splash marks on the walls and carpet.
Elizabeth
2024 年 2 月に 2 泊滞在
Karenからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear ElizabethPlease accept our apologies for the state of your room. I have passed your comments on to our housekeeping department
8/10 (良い)
Michael
2024 年 2 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The place is fine to stay in, and the staff are fantastic. I did feel unsafe at night walking home from a harbour cruise - lot's of noise, loud cars cruising around, etc. But to be fair I had no trouble.
Michael
2024 年 2 月に 2 泊滞在
Karenからの返信 (投稿日 : 2024 年 2 月 17 日)
Hi Michael, Thank you for your comments. Newcastle has a very vibrant nightlife.
8/10 (良い)
Yujin
カップルで旅行
2024 年 2 月 11 日
良かった点 : 清潔度
Overall was good!
Yujin
2024 年 1 月に 1 泊滞在
Karenからの返信 (投稿日 : 2024 年 2 月 17 日)
Hi YujinThanks for your comments
8/10 (良い)
Nadine
小さなお子様連れの家族旅行
2024 年 2 月 10 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Staff were lovely. Value was good. Beds comfy but the bathroom had hair in the bath and in the floor, even after we asked the hair be cleaned up it was only partially cleaned up.
Nadine
2024 年 2 月に 1 泊滞在
Karenからの返信 (投稿日 : 2024 年 2 月 17 日)
Hi Nadine, Thank you for your comments on our staff and beds. I apologize for the inconvenience of the hair in your bathroom.
6/10 (普通)
宿泊されたお客様
グループ旅行
2024 年 2 月 4 日
気になった点 : 施設のコンディションと設備
I thought being a Mercure it would be a much nicer room and pool looks great in pics but different in reality.
宿泊されたお客様
2024 年 1 月に 3 泊滞在
Karenからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for your comments
8/10 (良い)
Allen
出張
2024 年 2 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Conveniently located. Clean room and linen. Friendly staff.
Allen
2024 年 2 月に 2 泊滞在
Karenからの返信 (投稿日 : 2024 年 2 月 17 日)
Thank you for you comments Allen
6/10 (普通)
宿泊されたお客様
2024 年 1 月 31 日
良かった点 : スタッフとサービス
気になった点 : 清潔度
Dirty fridge, air con panel full of dust, bathroom not properly cleaned
宿泊されたお客様
2024 年 1 月に 2 泊滞在
Mercure Newcastleからの返信 (投稿日 : 2024 年 2 月 1 日)
Thank you for taking the time to leave us a review of your recent stay. We are sorry to hear about the issues you had during your visit and appreciate you letting us know areas we can improve in, as these will make for better guest experiences in the future. These comments have been raised with our teams for rectification, we hope to welcome you back in the future so we can show you our usual, high-quality standards. Best Wishes, Mercure Newcastle
4/10 (不満)
RIA
カップルで旅行
2024 年 1 月 29 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The Mecure has a reputation of being an above average accommodation, well it was not, stained carpets along the hall ways, shower was inside the bath which the sealant was yellow and cracked, just a below average room, wont be back
RIA
2024 年 1 月に 2 泊滞在
Mercure Newcastleからの返信 (投稿日 : 2024 年 1 月 31 日)
Hi Ria, thank you for taking the time to leave us a review of your recent stay. We sincerely apologise that the experience did not meet your expectations, and greatly appreciate your comments on areas we can improve on as we strive to improve with each stay! These issues have all been raised for action and we will be implementing strategies to have these rectified, as the comfort of our guests is our top priority. We do hope that we can convince you to reconsider staying with us again in the future, as we would love the opportunity to show our usual standardsBest Wishes, Mercure Newcastle
4/10 (不満)
Jodie
グループ旅行
2024 年 1 月 28 日
気になった点 : スタッフとサービス
Originally booked 1 night through Wotif. Tried to book an extra night through the hotel but the staff was very unhelpful. Then tried to book the extra night through Wotif but the only way to do it was to cancel the original booking and rebook. The hotel would not waiver the cancellation fee even thou I was rebooking on the spot for 2 nights not 1. Booked my extra night in another hotel so they lost out. Also states on Wotif that parking is available. When I arrived I was told no parking available as the car park was full. Only option was to park on the street which there was no parking or across the main road and up a side street.
The room was noisy due to the traffic. The buffet breakfast was less than ideal. And the staff on the front desk were rude. Will definitely not be wasting my money to stay there again.
Jodie
2024 年 1 月に 1 泊滞在
Mercure Newcastleからの返信 (投稿日 : 2024 年 1 月 31 日)
Hi Jodie, thank you for taking the time to leave a review of your recent stay, we are sorry about the issues you encountered during your visit and assure you this is not our usual standard of service. This has been raised as an area of improvement and we will be implementing further staff training so we are better equipped to help guests if this occurs in the future. Unfortunately our car parking is subject to availability and not guaranteed, we do apologise that this was full when you arrived for your stay, and that you were impacted by the traffic – our central location is mostly a positive, however this can sometimes come with noise and we understand this is not always ideal. Again, we do apologise that your expectations were not met during your last visit, however do hope that we can convince you to reconsider staying with us again in the future, as we would love the opportunity to show our usual standards.Best Wishes, Mercure Newcastle
10/10 (非常に良い)
Michael
カップルで旅行
2024 年 1 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stunning property. Close to honeysuckle dining opportunities and clean and comfortable space
Michael
2023 年 12 月に 1 泊滞在
Mercure Newcastleからの返信 (投稿日 : 2024 年 2 月 1 日)
Hi Michael, thank you for taking the time to leave a review, we are so glad you enjoyed your stay with us and look forward to welcoming you back in the future! Best Wishes, Mercure Newcastle
6/10 (普通)
Lashawn
2024 年 1 月 24 日
Lashawn
2024 年 1 月に 1 泊滞在
taylorからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Lashawn, Thank you for your review.
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2024 年 1 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing
It’s have been amazing stay over few nights
宿泊されたお客様
2024 年 1 月に 2 泊滞在
Mercure Newcastleからの返信 (投稿日 : 2024 年 2 月 1 日)
Thank you for taking the time to leave us a review, we are so glad you enjoyed your stay with us and look forward to welcoming you back for your next Newcastle trip! Best Wishes, Mercure Newcastle
2/10 (非常に不満)
Beth
小さなお子様連れの家族旅行
2024 年 1 月 17 日
気になった点 : 設備とサービス、施設のコンディションと設備
The room was noisy. The bathroom old and not well maintained. When draining the bath the bath water came out floor waste and soaked the carpet. The staff were helpful but not a good experience
Beth
2024 年 1 月に 2 泊滞在
Charlotteからの返信 (投稿日 : 2024 年 1 月 17 日)
Hi Beth, Thank you for your review. I am sorry to hear about your negative experience at our property. I apologise for the events you experienced. This is not our usual standard we hold ourselves to. We hope to welcome you back to show you our usual standard.
6/10 (普通)
Helen
2024 年 1 月 16 日
Helen
2024 年 1 月に 2 泊滞在
Charlotteからの返信 (投稿日 : 2024 年 1 月 19 日)
Hi Helen, Thank you for your review. We hope to see you again soon.
8/10 (良い)
Kathy
2024 年 1 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Mercure was the perfect choice for my stay. I attended the Australian Deaf Games held at NEX. It was walkable and the staff were very accommodating. Great coffee in the morning too. Parking was no problem.
Kathy
2024 年 1 月に 2 泊滞在
Charlotteからの返信 (投稿日 : 2024 年 1 月 14 日)
Good morning, Kathy, Thank you for your review. I am so pleased that you had a great stay with us. We hope to see you again soon.
10/10 (非常に良い)
Kris
カップルで旅行
2024 年 1 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location value for money
Kris
2024 年 1 月に 1 泊滞在
Charlotte からの返信 (投稿日 : 2024 年 1 月 13 日)
Hi Kris. Thanks so much for your review. We hope to see you again soon.
6/10 (普通)
Di
家族旅行
2024 年 1 月 9 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Grounds needing tidying up. Rooms need updating. Traffic noise.
Di
2024 年 1 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2024 年 1 月 13 日)
Hi Di, Thanks so much for your review. Your feedback has been noted and will be sued to help us improve.
2/10 (非常に不満)
宿泊されたお客様
2024 年 1 月 6 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Run down hotel in desperate need of an upgrade. Beware as it is next to a nightclub and a main road and we were kept up all night with loud music and cars revving their engines. Would not stay again and would not recommend.
宿泊されたお客様
2024 年 1 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2024 年 1 月 13 日)
Good morning, Thank you for your review. We are sorry to hear of your experience at our property. Being located in the city centre does allow for some noise. Your feedback will help us improve, and we appreciate you for taking the time to review us.
6/10 (普通)
Andrew
家族旅行
2024 年 1 月 5 日
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Ok to stay for a night or 2
Older run down Mercure - seriously needs some $$$ spent on it
Andrew
2024 年 1 月に 3 泊滞在
Charlotteからの返信 (投稿日 : 2024 年 1 月 13 日)
Hi Andrew, Thanks so much for your review. Your feedback is much appreciated and will be used towards helping us improve.
2/10 (非常に不満)
Barry
カップルで旅行
2024 年 1 月 1 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
When we went to our room they had the wrong room type, we booked a king and they gave us a King. They did change it, but the room was below average. We ordered room service bacon and eggs rolls with nothing but BBQ sauce, no cheese etc. I had to repeat my order at least 5 times for the young lady to understand. Then they turned up with cheese!!
We sent them back and cancelled the order. At checkout the young lady tried to blame me for the stuff up with breakfast and said none of the staff wanted to be there because it was New Years Day. Well I never complain or write reviews, but this is the worst explanation or thing I have ever heard. Then she charged me $16 for parking and we were not even parked in the secure car park. She refused to remove the parking fee and said I should be thankful anyone even turned up for work.
Wow a truly terrible experience
Barry
2023 年 12 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2024 年 1 月 5 日)
Hi Barry, We apologise sincerely for this This is not the standard of service we aim for, and we are extremely sorry about your experience. I have reimbursed you for your parking fee. I will also discuss these matters with our staff also, as your feedback s critical in helping our hotel improve. We hope to have you stay again so we can show you the standard of service we do deliver.
8/10 (良い)
Ananth
家族旅行
2024 年 1 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ananth
2023 年 12 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2024 年 1 月 5 日)
Hi Ananth, Thank you for your review. We hope to welcome you back to our property soon.
8/10 (良い)
Chris
家族旅行
2023 年 12 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good place to stay
Chris
2023 年 12 月に 3 泊滞在
Charlotteからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Chris, Thank you for your review. We hope to see you again soon.
10/10 (非常に良い)
Alan
2023 年 12 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Alan
2023 年 12 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Alan, Thank you for your review. We hope to see you again soon.
6/10 (普通)
des
2023 年 12 月 30 日
良かった点 : スタッフとサービス、客室の快適度
Staff
Were great food excellent
But lots of street noise
Bathroom needs to be cleaned more thoroughly
Shampoo
And conditioner
Were empty
des
2023 年 12 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Des, Thank you for your review. We are sorry to hear of your experience. Being located in the city centre does allow for some noise at times. We have passed this feedback onto housekeeping.
2/10 (非常に不満)
Richa
2023 年 12 月 20 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Richa
2023 年 12 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2024 年 1 月 13 日)
Hi Richa, Thanks for your review. We are sorry to hear of your negative experience with us. We hope to welcome you back to our property one day, and show you, our improvements.
10/10 (非常に良い)
Michelle
2023 年 12 月 17 日
Michelle
2023 年 12 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Michelle, Thank you for your review. We hope to see you again soon.
10/10 (非常に良い)
julie
2023 年 12 月 16 日
julie
2023 年 12 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Julie, Thank you for your review. We hope to see you again soon.
8/10 (良い)
Grant
カップルで旅行
2023 年 12 月 16 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay comfortable sleep
Grant
2023 年 12 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Grant, Thank you for your review. We hope to see you again soon.
4/10 (不満)
Elizabeth
2023 年 12 月 10 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Could only get channel 7 on the tv and no one to fix it and loud noise in roof
Elizabeth
2023 年 12 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Elizabeth, We are sorry to hear of you experience here. Our TV's do have Chromecast where you are able to use your mobile device and any streaming serviced, such as 9now, and watch anything you like on the TV. We apologise for any inconvenience.
8/10 (良い)
Sarah
小さなお子様連れの家族旅行
2023 年 12 月 10 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Not guaranteed a parking spot on sight. Stayed on 40° day rooms air con wasnt on upon arrival room was very stuffy and hot had to turn it on and leave. Shower bath didnt drain well when having a shower, water started to fill the bath tub, bathroom wasnt to standard hair in bath etc.
Sarah
2023 年 12 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Sarah, Thank you for your review. We apologise for any inconvenience the things you have mentioned in your review. Our parking is limited, and we are unable to guarantee any spots prior to arrival unfortunately. We hope to see you again soon.
8/10 (良い)
Darren
2023 年 12 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Darren
2023 年 12 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Darren, Thank you for your review. We hope to see you again soon.
10/10 (非常に良い)
Eric
2023 年 11 月 18 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The street noise and a band playing at night but the staff and facilities were great
Eric
2023 年 11 月に 1 泊滞在
Charlotteからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Eric, Thank you for your review. Being located in the city centre does mean there is some noise at times. We are glad you enjoyed your stay and we hope to see you again soon.
Hello,Thank you for your review, we're so glad you had an enjoyable stay with us and hope to welcome you back to Mercure Newcastle in the future.Kind regards,
Hi James,I'm so glad you had an enjoyable stay with us.We hope to welcome you back to Mercure Newcastle in the future.Kind regards,
2/10 (非常に不満)
Jude
2023 年 11 月 5 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Very old, a refurb is needed.
Jude
2023 年 11 月に 2 泊滞在
Lolaからの返信 (投稿日 : 2023 年 11 月 7 日)
Hi Jude,We appreciate your review. We take everything into consideration.Warm regards,
6/10 (普通)
Ryan
小さなお子様連れの家族旅行
2023 年 11 月 5 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
The pool has no water in it. Pool is advertised on the website. So that was a disappointment for my 7 yr old
Ryan
2023 年 11 月に 2 泊滞在
Lolaからの返信 (投稿日 : 2023 年 11 月 7 日)
Hi Ryan,Thank you for your review. Apologies for the inconvenience. We've made sure the guests receive an email about the pool being under maintenance at the moment. It's expected to be finished in two weeks. Hope to see you here again.Warm regards,
Hi Paul,I'm so glad you had an excellent stay with us.We look forward to welcoming you back to Mercure Newcastle in the future.Kind regards,
4/10 (不満)
Catherine
2023 年 10 月 28 日
気になった点 : 清潔度、施設のコンディションと設備
Great location but bathroom could be cleaner
Catherine
2023 年 10 月に 1 泊滞在
Lolaからの返信 (投稿日 : 2023 年 11 月 2 日)
Hi Catherine,We appreciate your review. I have notified housekeeping about your review on the bathroom and will ensure the cleanliness is improved.Warm regards,