高級寝具、羽毛の掛け布団、ピロートップベッド、セーフティボックス (室内)

シェラトン ニューオーリンズ ホテルの口コミ

4 out of 5

口コミ

8.4

とても良い

評価 10 - 1015 件の口コミ中 552 件が非常に良い" "
評価 8 - 1015 件の口コミ中 236 件が良い" "
評価 6 - 1015 件の口コミ中 95 件が普通" "
評価 4 - 1015 件の口コミ中 69 件が不満" "
評価 2 - 1015 件の口コミ中 63 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2022 年 6 月 1 日)
Dear Guest, all of us at Sheraton New Orleans Hotel, appreciate your four-star rating. We are glad you had an enjoyable stay overall and would love to see you again soon. Jim Cook, General Manager

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
バレーパーキングは予約制
部屋に冷蔵庫は欲しいです。 バレーパーキングは予約制でした。(どこかに情報が有ったかもですが・・・) セルフパーキングに付いて、バレーパーキングの方が親切に教えてくて、大変感謝です。 眺めの良い部屋で夜景が綺麗でした。
2021 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2022 年 1 月 10 日)
Dear Guest, we appreciate the review, and we thank you for choosing the Sheraton New Orleans Hotel. We are pleased you enjoyed the courteous service provided by our valet associates and the beautiful views from your room. Please know, the information regarding our parking is posted on our hotel website. Moreover, for future visits, our front desk is available at any hour to help make you as comfortable as possible. Thank you once more for staying with us, and we look forward to seeing you again soon. Jim Cook General Manager

10/10 (非常に良い)

Jonathan

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Friendly and helpful
2024 年 5 月に 3 泊滞在

8/10 (良い)

Olumide O

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice hotel and overall accommodations. Great hotel and bar staff! The hotel room was clean, well-maintained and great view. Only major issue is the parking, very challenging.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Parish

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location, great staff, clean room
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Chris James

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Everything was a joy!
2024 年 5 月に 4 泊滞在

8/10 (良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

8/10 (良い)

Ginger

良かった点 : 清潔度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Elianna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Elianna, Thank you for the perfect rating! We are pleased to know that you enjoyed our convenient location and well-maintained accommodations. It was a pleasure having you at the Sheraton New Orleans Hotel, and we look forward to welcoming you back soon. Jim Cook,General Manager

8/10 (良い)

Mekhala

グループ旅行
良かった点 : スタッフとサービス、設備とサービス
It was great facing the busiest street but the shower was really weird anyone over 5’10 might be uncomfortable as I could almost touch the ceiling lol. No mini fridge but you can rent one for$50
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Mekhala, Thank you for choosing Sheraton New Orleans Hotel and for the nice rating. We hope you had a pleasant visit overall. However, we are sorry for the inconvenience you had with regard to the shower and will share your concerns appropriately. We have also taken note of your additional feedback. We hope you will come back to see us soon!Jim CookGeneral Manager

10/10 (非常に良い)

Mildred

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Mildred, Thank you for choosing Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Jim Cook,General Manager

10/10 (非常に良い)

Demara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Hotel was very nice and the walking distance was pretty idea. You are literally in the middle of everything. of
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Demara, Thank you for your review with regard to your stay at the Sheraton New Orleans Hotel. It is delightful to know you loved our beautiful property and that our location was ideal for your travel plans. It was a pleasure hosting your visit, and we hope to see you again soon. Jim Cook,General Manager

4/10 (不満)

Rebecca

カップルで旅行
良かった点 : スタッフとサービス
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Rebecca, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Jim Cook,General Manager

8/10 (良い)

Chalice

良かった点 : 清潔度
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Chalice, We are happy you chose the Sheraton New Orleans Hotel for your recent visit to New Orleans. It was a pleasure having you as our guest, and we hope you will stay with us again the next time your travel brings you to our area.Jim CookGeneral Manager

10/10 (非常に良い)

Joshua

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The only thing is no good at all is the parking . That building is really bad for parking and you have to pay a lot of money for that.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Joshua, Thank you for sharing your review of Sheraton New Orleans Hotel. We are glad to know you had an overall pleasant stay with us; however, we are sorry for the parking concerns you had. On your next visit, please know we will do our best to help you with this situation. We are grateful for your feedback as we are always looking for ways to improve our guest experience. We hope to see you again whenever your travels bring you our way. Jim Cook,General Manager

10/10 (非常に良い)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Relaxing
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear John, Thank you for choosing Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one.Jim Cook,General Manager

10/10 (非常に良い)

Annah

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great 4 night stay at the Sheraton! I’m pretty picky when it comes to hotels & I have no complaints. It was within walking distance of Bourbon Street which we spent just about every night on. Lots of great cafes near by. The staff were great & informative about suggestions around the area. The hotel was clean & we loved the location! Would definitely stay again!!
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Annah, On behalf of our staff, thank you for the excellent review. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. You can jump on and head to the City Park, one of the nation's oldest urban parks, or the New Orleans Museum of Art, which boasts an impressive collection of almost 40,000 objects! It is also nice to read you liked our well-maintained property and the thoughtful service provided by our associates. All of us at the Sheraton New Orleans Hotel look forward to your next visit.Jim Cook,General Manager

10/10 (非常に良い)

Tamika

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We love this Hotel!
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Tamika, Thank you for choosing the Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was a pleasure hosting you, and we look forward to doing so again soon. Jim Cook,General Manager

6/10 (普通)

Sabalich

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Good Location but the rooms need some renovation it is showing age and the showers look old and dirty
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Sabalich, Thank you for taking the time to evaluate our hotel. While we are happy to know you liked our convenient location, we deeply regret you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Jim CookGeneral Manager

10/10 (非常に良い)

Jake

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome, near everything you will need
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Jake, Thank you for the wonderful review of your recent stay at the Sheraton New Orleans Hotel. We are pleased you found our convenient location perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Jim CookGeneral Manager

10/10 (非常に良い)

George

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear George, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Sheraton New Orleans Hotel; we hope to see you again soon. Jim CookGeneral Manager

8/10 (良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Michelle, Thank you for rating your stay at Sheraton New Orleans Hotel. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Jim CookGeneral Manager

10/10 (非常に良い)

Steven

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Right in the heart of business district. Close to the convention center and bourbon st
2024 年 5 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Steven, Thank you for choosing the Sheraton New Orleans Hotel during your visit to our one-of-a-kind city! We are thrilled to read that our perfect location in the heart of downtown, within walking distance of Bourbon Street and easy access to the Ernest N. Morial Convention Center was perfect for your needs. We appreciate you sharing how much you enjoyed your stay, and we hope to see you again soon. Jim Cook, General Manager

8/10 (良い)

Rick

2024 年 5 月に 5 泊滞在

8/10 (良い)

Richard

2024 年 4 月に 9 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Richard, Thank you for choosing the Sheraton New Orleans Hotel and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon.Jim Cook,General Manager

4/10 (不満)

Luke

カップルで旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Thin walls very average rooms and amenities quality location for French quarter. Decent spot not great value.
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Luke, Thank you for sharing your feedback with us following your recent visit. We extend our sincerest apologies for the disappointment you encountered with your room as well as with the lack of in-room amenities. We are also sorry for any noise concerns you encountered while here. We regret the inconvenience this caused and will share your comments appropriately as we are always looking for ways to improve. Your feedback is valuable in our efforts to enhance our accommodations. Thank you again for the constructive review; we hope you will revisit whenever you return to the area. Jim Cook, General Manager

10/10 (非常に良い)

Jackie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The front desk clerk was exceptionable.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Jackie, Thank you for choosing the Sheraton New Orleans Hotel and for sharing your experience. We are glad that your stay with us was enjoyable and that you liked the service you received from one of our front desk associates. We will certainly share your compliment with the appropriate individual. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Jim Cook, General Manager

10/10 (非常に良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Comfy beds, and nice size rooms
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Maria, We are so pleased to read how happy you were with our spacious accommodations and relaxing beds. Providing an exceptional stay to every guest is what we strive for every day. Thank you for reviewing your time at the Sheraton New Orleans Hotel, and we hope to welcome you back soon for another enjoyable visit.Jim CookGeneral Manager

10/10 (非常に良い)

Jim

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked location. Service has dropped off a bit in lounge
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Jim, Thank you for choosing the Sheraton New Orleans Hotel and for letting us know how much you enjoyed our central location. However, we are sorry for any service issues that you had in our lounge. We want your experience to be perfect and we will share your feedback appropriately with our team. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Jim CookGeneral Manager

8/10 (良い)

Robin、CBS

2024 年 4 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Robin, Thank you for choosing the Sheraton New Orleans Hotel. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Jim CookGeneral Manager

10/10 (非常に良い)

Warren

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Prime spot. Terrific staff
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Hey Warren, Thank you for the generous rating of the Sheraton New Orleans Hotel. We are delighted you could immerse yourself in the excitement of New Orleans at our excellent downtown location. It is great to hear how much you enjoyed our fantastic property and exceptional hospitality We hope you will come back to see us soon!Jim CookGeneral Manager

10/10 (非常に良い)

David、Waldorf

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Always stay here when in town for jazz fest. It’s the event hotel so you get what’s associated therewith. Dining options within join a few blocks are abundant. The high end mall is a few blocks away. And the gym is nice, although three of the machines were broken. Overall, all good.
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear David, On behalf of our entire staff, thank you for the excellent review! We are pleased to know how much you loved our convenient location and excellent amenities. We regret any inconvenience faced in our gym and we will take the necessary actions. All of us at the Sheraton New Orleans Hotel look forward to having you visit with us again.Jim CookGeneral Manager

8/10 (良い)

John

2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear John, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Sheraton New Orleans Hotel.Jim Cook,General Manager

8/10 (良い)

Flo

グループ旅行
良かった点 : スタッフとサービス
Very conveniently located.
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Flo, On behalf of our staff, thank you for the excellent review. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. You can jump on and head to the City Park, one of the nation's oldest urban parks, or the New Orleans Museum of Art, which boasts an impressive collection of almost 40,000 objects! All of us at Sheraton New Orleans Hotel look forward to your next visit.Jim CookGeneral Manager

4/10 (不満)

elizabeth

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
someone else's dirty linen was on the chair when we came in- the room was only cleaned 2x during a 5 day stay & when we asked house service ,we were told to go down to the front desk to request it- our account was made out incorrectly & front desk staff was unecessarily defensive when we asked for help & clarity - I was bitten by an ant on the 29th floor- worst hotel experience in years
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Elizabeth, Thank you for choosing us. We understand that you were disappointed with your stay at our hotel, and we would like to take this opportunity to apologize for any inconvenience caused. As a team, we are committed to providing our guests with the best possible experience, and it is clear that we fell short on this occasion. We want to assure you that we are taking the necessary steps to address the issues you raised, and we appreciate your candid feedback which will help us improve the experience for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.Jim CookGeneral Manager

10/10 (非常に良い)

Kathleen

2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Kathleen, Thank you so much for the perfect rating of your time at Sheraton New Orleans Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Jim Cook,General Manager

10/10 (非常に良い)

Kimberly E

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Kimberly, We are thrilled you had an excellent stay at Sheraton New Orleans Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Jim CookGeneral Manager

10/10 (非常に良い)

Jarale

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place and time
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Armand

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Walking distance to French quarter and amazing city views for the room. Top quality hotel as you’d expect. Just be sure to double check parking valet because Expedia doesn’t explain it properly when covering valet parking. We still owed some money for it as a result
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Armand, On behalf of our staff, thank you for the excellent review. We are pleased to know how much you loved our fantastic location, our proximity to the Canal Streetcar Line provides our guests with a great way to see the city. However, we regret any issues that you faced with our valet service. All of us at Sheraton New Orleans Hotel look forward to your next visit.Jim CookGeneral Manager

4/10 (不満)

Janice Rae、Chicago

2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Ms. Rae, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Jim CookGeneral Manager

10/10 (非常に良い)

Rachel Ann Ferguson and Gordon、DUVALL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Valued Guest, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Sheraton New Orleans Hotel, and we look forward to welcoming you back soon.Jim CookGeneral Manager

10/10 (非常に良い)

Tammy

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was very helpful and kind..
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Tammy, It was a pleasure to read your fantastic review about the Sheraton New Orleans Hotel. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation to future guests. We hope to be your hotel of choice every time you visit New Orleans.Jim CookGeneral Manager

10/10 (非常に良い)

Ashley

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay was amazing at the Sheraton and would recommend this brand of hotels to all my family and friends.
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Ashley, It is great to read about your stay at the Sheraton New Orleans Hotel. We work hard to ensure every guest has a comfortable and enjoyable experience, and it will be a pleasure to share your flattering compliments with our team. Thank you for leaving your comments, and we look forward to hosting you again. On your next visit, be sure to take a walk towards the Mississippi River to enjoy all that the Audubon Aquarium of the Americas has to offer!Jim CookGeneral Manager

6/10 (普通)

MAURICE

気になった点 : 施設のコンディションと設備
My room wasn’t cleaned properly. There was dust everywhere. And there was hair in the bathroom sink.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Maurice, Thanks for reviewing our hotel. Fresh, clean, and comfortable accommodations are essential for every guest; therefore, we apologize for the oversight in your room. This has been addressed with our team, and we hope you will give us another chance to provide you with a better stay.Jim CookGeneral Manager

10/10 (非常に良い)

TAMMY

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
For $300/night, room amenties could be much better. Very small ice bucket, no bags for trash cans, unremarkable shower, very few and limited vending machines, very small counter space in bathroom and have to pay additional for WIFI. On the good side, best elevator sytem ever and location.
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Tammy, Thank you for choosing the Sheraton New Orleans Hotel and for your positive rating. While we are glad your overall stay was pleasant, we regret not meeting your expectations. We are extremely sorry for the inconvenience you had with your room, and we will share your feedback with the appropriate departments. We also regret your disappointment with the internet fee. These fees are listed on our website, and we will address them appropriately. We hope to have another chance to accommodate you in the future. We also encourage our guests to participate in our reward program to enjoy exclusive perks which include member-only rates and free internet. Signing up is free and simple, and this will allow you to begin earning points and taking advantage of these many benefits, including free Wi-Fi.Jim CookGeneral Manager

6/10 (普通)

Joseph

出張, 家族旅行
Location is convenient. AC and heat did not work properly in room. Room service is terrible they just throw food at you when you open the door. No silverware, napkins or tray! On top of that, they charge $5.00 for delivery! Only stayed there because conference was there
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Joseph, Thank you for the great comments about our location. However, we are sorry your stay was interrupted by maintenance issues with your room. We have taken this up with our team, and we appreciate you letting us know. We also apologize for not meeting your expectations with our room service. Your feedback will be used to improve our services, and we appreciate your patience. It was a pleasure having you, and we do hope you will revisit soon for a more flawless experience.Jim CookGeneral Manager

10/10 (非常に良い)

Breanna

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice staff and walking distance to nice shops and restaurants
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Breanna, Thank you for choosing the Sheraton New Orleans Hotel and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Jim CookGeneral Manager

10/10 (非常に良い)

Marissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I’ll be back again
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Marissa, Thank you for choosing Sheraton New Orleans Hotel and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It is always a joy to see our guests are excited about returning; we look forward to it!Jim CookGeneral Manager

10/10 (非常に良い)

Michael

2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Michael, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Sheraton New Orleans Hotel; we hope to see you again soon.Jim CookGeneral Manager

10/10 (非常に良い)

Laleashia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No issues quick check in and out the minis this time was the wait with valet but it was understandable to leave on a busy Sunday morning
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Laleashia, Thank you for choosing the Sheraton New Orleans Hotel and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Jim CookGeneral Manager