Banquet hall
Check availability

Reviews of Le Pavillon New Orleans

4 out of 5
Le Pavillon New Orleans
833 Poydras St, New Orleans, LA

Reviews

8.4

Very Good

Rating 10 - Excellent. 580 out of 1027 reviews" "
Rating 8 - Good. 222 out of 1027 reviews" "
Rating 6 - Okay. 112 out of 1027 reviews" "
Rating 4 - Poor. 59 out of 1027 reviews" "
Rating 2 - Terrible. 54 out of 1027 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dionysius, drexel hill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale, felt like I stepped back in time. Room was clean. Elevators are a little dated. They also decided to paint my door in the middle of the day and I got paint on my hand.
Stayed 2 nights in May 2024

10/10 Excellent

Abygail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP perks DO NOT apply, only $20 dls voucher, parking is $51 per night, staff really nice, cleaning would not leave more than 2 towels even if we were 3
Stayed 4 nights in May 2024

10/10 Excellent

Michele

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property was so beautiful! The staff were very informative and friendly. The restaurant and areas around were great as well
Stayed 3 nights in May 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

Clara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security deposit was 120/night and there was a 75 dollar fee that they take out from that. Most staff were really friendly and helpful. The room was really nice, spacious. The refrigerator wasn't working and it seem like someone had unplug the dryer to hard because part of it was in the outlet. The gym is very small, the pool was closed. Aside from that we had daily housekeeping and they were doing some construction during the week.
Stayed 3 nights in May 2024

10/10 Excellent

david

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le Pavilion is often my go-to hotel when visiting NOLA. I like the classy facade and hotel interiors. The rooms are pretty good size, classy style with tall ceilings. The bathrooms are very well styled with marble in a European style. The value in this area is really hard to beat. I prefer the 'edge of the French Quarter' location on Poydras St, making it more accessible to everything without the French Quarter traffic.
Stayed 2 nights in May 2024
Response from Markell J. on May 18, 2024
Thank you for staying with us, we look forward to welcoming you again in the future!

4/10 Poor

Rubina

Traveled with group
Disliked: Staff & service
the manager at the desk was totally unhelpful and in 3-4 minutes she said not my problem I cant help you,nothing to do with me 4 times
Stayed 5 nights in May 2024

10/10 Excellent

Nita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful statues that was unique.
Stayed 5 nights in May 2024
Response from Markell J. on May 18, 2024
Thank you for staying with us, we look forward to welcoming you again in the future!

10/10 Excellent

Chakiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Markell J. on May 18, 2024
Thank you for staying with us, we look forward to welcoming you again in the future!

10/10 Excellent

Shirley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It’s historical yet modern feel, and the rates were competitive. Everyone was so professional and friendly.
Stayed 5 nights in May 2024
Response from Markell J. on May 18, 2024
Thank you for staying with us, we look forward to welcoming you again in the future!

8/10 Good

Velande

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very historic and nice place to stay
Stayed 3 nights in May 2024

10/10 Excellent

Danielle

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in May 2024
Response from Markell J. on May 18, 2024
Thank you for staying with us, we look forward to welcoming you again in the future!

8/10 Good

Arvind

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel
Stayed 3 nights in May 2024

4/10 Poor

Ronald

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff is one of the most unhelpful I have experienced in my travels. They were rude, seemed annoyed to be asked anything whether it was the front desk or via phone. I would not stay here again and was very disappointed as this was our first time in Nola They really need to hire some new employees as it cld be an amazing hotel
Stayed 2 nights in May 2024

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Most comfortable beds with good pillows. Love the 4pm peanut butter & jelly sandwiches ♥️
Stayed 3 nights in May 2024
Response from Markell J. on May 18, 2024
Thank you for staying with us, we look forward to welcoming you again in the future!

8/10 Good

J

Traveled with group
Liked: Cleanliness, staff & service
Nice historic property in an area that is located in the Central Business District and about 4 blocks from the French Quarter. Staff is fantastic but the rooms can use an update (which I was told is coming soon).
Stayed 3 nights in Apr 2024

10/10 Excellent

Sharon, Mobile

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere
Stayed 3 nights in Apr 2024
Response from Markell J. on May 18, 2024
Thank you for staying with us, we look forward to welcoming you again in the future!

2/10 Terrible

Charles

Traveled with partner
Disliked: Amenities, property conditions & facilities
This was the worst hotel experience in many many years. From the TV set that wouldn’t turn off that took two days to get fixed (and two nights sleeping with a blue screen). Only one bath towel provided each day (except for the day when the room wasn’t cleaned at all and we had to use face clothes to dry, an elevator that looked like a freight elevator, phone charger that didn’t work. It was endless. I have stayed several times in this beautiful building. Never again.
Stayed 5 nights in Apr 2024

4/10 Poor

Nicole

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If you want to sleep, don't stay here. Old building and walls are nonexisitant, you hear everything in the next room and in the hall ways. Feels like they took at the renovation funding and invested it into the lobby. Furniture in room is damaged, walls need fresh paint. Bathroom is renovated but not that clean, towel had stains in it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Steven, Merrimac

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. We’ll go back without a dog or vehicle- dog cost about $180 and parking about $260 for 5 days. Without them, it was a reasonable stay - I’d highly recommend it!
Stayed 4 nights in Apr 2024
Response from Markell J. on May 18, 2024
Thank you for staying with us, we look forward to welcoming you again in the future!

8/10 Good

Carol, Port Townsend

Traveled with group
Liked: Amenities, property conditions & facilities
Good: beautiful lobby, walkable to major attractions, good location, very comfortable beds. Not so good: a lot of renovation seemed to be going on during our stay and we did not get the $130 tour credit that was listed in our reservation, nobody at the desk seemed to know anything about it. The desk did not answer phone calls when we needed help, so we had to go down to the lobby. No closet in room, so there was nowhere to hang coats, dresses, etc.
Stayed 5 nights in Apr 2024

6/10 Okay

Lisa

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was comfortable and quiet. Bathroom was weird. We thought the hot water wasn't working but turns out you put it to COLD when you want HOT, and to HOT when you want COLD. ? maybe they should fix this since new people are checking in all the time and don't know this. Also maintenance was slow to respond with the requests we had. Gym/lobby bathrooms were out of order and there's a lot of construction and noise going on in lobby. No food at the bar. No coffee to be found in the hotel except for k-cups in your room and they charge you for water which is my pet peeve. Also, they charge $23 per night for a "Historical Fee" which I didn't know about until check in. I thought this hotel was going to be more economical but with all the water charges and other fees it was not a deal and not worth the other inconveniences.
Stayed 3 nights in Apr 2024

6/10 Okay

jasmine

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
3 stars because the room was nice. We spoke to hotel staff about arriving after hours. We were told there would be a note, a map and a key upon arrival. The note said our room number was 20. There was NO map or instructions as to how to get to the room. This is at midnight with my 8 month old (sleeping) baby. My partner wandered around the property for 20 mins looking for room 20 but never found it. We called the after hours number, no one answered so we left a message. NO ONE EVER CALLED US BACK. EVER. some random lady staying there helped us find the property ACROSS the street that had the rest of the rooms in it. Got to our room after 45 mins of looking for room. I wouldn’t have even left this review if someone had called us back.
Stayed 1 night in Apr 2024

10/10 Excellent

kimberly, Benton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel with lots of cool character. Able to walk to attractions but it is a bit far.
Stayed 4 nights in Feb 2024
Response from Markell J. on May 18, 2024
Thank you for staying with us, we look forward to welcoming you again in the future!

8/10 Good

Lamont

Liked: Cleanliness, property conditions & facilities
The decor was opulent. There was no pool and rooftop acess. They were doing a lot of maintenance. This is good they are updating and maintaining. However, it was cumbersome maneuvering the elevator. I thibk I will stay again.
Stayed 5 nights in Apr 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

8/10 Good

Rachel

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le Pavillion is one of the Grand Dames of New Orleans: a vast and gorgeous marble lobby adorned with enormous chandeliers leads to deep red tufted sofas in the newly renovated bar and lounge. Rooms are well appointed and in good condition. Staying in the central business district is much quieter and calm than the French quarter which is only a few minutes walk from the hotel. The neighborhood has plenty of restaurant offerings too. My only complaint is that we went without a tv for a full day because they were upgrading the AV systems and ran into technical difficulties. And I do wish they would reopen the rooftop pool.
Stayed 1 night in Apr 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We do apologize for the inconvenience with the television in the room and have since rectified the issue. We hope to see you again soon.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful love the staff
Stayed 2 nights in Apr 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although going through some light remodeling and a merger, everything was still clean and staff was amazing.
Stayed 3 nights in Apr 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

April

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 3 nights in Apr 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

Hailey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it!
Stayed 3 nights in Apr 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

6/10 Okay

Doreen

Traveled with partner
Liked: Amenities
When housekeeping came they didn’t change the sheets when they made the bed up and my phone didn’t work the whole stay so I had to go down to the front desk whenever I needed something I got stuck on the elevator nobody was aware of it after 20 mins the door opened
Stayed 4 nights in Apr 2024
Response from Markell J. on Apr 24, 2024
Good Evening Doreen!I do apologize for the issues you experienced during your recent stay with us. I will reach out to our Housekeeping Management team in regards to the cleanliness issues you experienced. I also apologize for the expeience with the elevators, I will alert our Engineering department to investigate the matteras well. Please feel free to reach out to us at any time, we would be happy to assist.

8/10 Good

Mark, Raleigh

Liked: Cleanliness, staff & service
I visited the hotel when it wasn't exactly at its best. The kitchen was being refurbished, making restaurants mandatory; the gym was being refurbished, so that option was out; the water in the entire hotel was turned off at 11am on Tuesday for a maintenance issue potentially for up to 4 hours but fortunately less; and the provided hair dryer didn't work in the bathroom outlet and had to be used in the main room area (test/reset buttons had no effect on the outlet). Under normal circumstances, I would have rated the hotel highly in all categories, but happened to show up when the warp drive was down and there were some gaping holes in the hull.
Stayed 3 nights in Apr 2024

6/10 Okay

Reginald Allen

Traveled with partner
Liked: Cleanliness
The male staff were unfriendly and rude at check in. I wouldn’t stay there again
Stayed 1 night in Mar 2024

8/10 Good

Trudie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our 3rd stay at Le Pavilion. Our first was pre Katrina and the second several years later. Returning this time we saw many changes, some in progress. One of the things we loved previously was the decor and appointments from years gone by. There had been a beautiful historic bar which is now gone, and the room furnishings are glass and chrome. Apparently our lovely boutique hotel is becoming a Marriott. While I understand that furnishings need to be replaced or refurbished, why must they be 20th century modern? The desk staff is great. The hotel is very clean, but housekeeping neglected to make up the room and give us clean towels one day. We did get some money refunded. We didn’t use the dining room; it opened while we were there. There was drywall work being done which didn’t seem to interfere with our stay
Stayed 5 nights in Apr 2024

6/10 Okay

Gary

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Staff & service
Housekeeping staff terrible. 2 out of 4 nights they failed to clean the room, throw out trash and replace towels. Do not stay here unless they restaff housekeeping personnel
Stayed 4 nights in Apr 2024

10/10 Excellent

Alex

Stayed 1 night in Apr 2024
Response from Markell J. on May 18, 2024
Thank you for staying with us, we look forward to welcoming you again in the future!

10/10 Excellent

JESSICA, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Had a nice stay!
Stayed 2 nights in Mar 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

8/10 Good

Ted

Stayed 2 nights in Mar 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

Marquita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location! Beautiful hotel. I would definitely stay at this property again.
Stayed 4 nights in Feb 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean space. Staff was kind, professional. Room was larger than expected. Bed was very comfortable. Minor street noise. Strong water pressure in shower. Overall top notch. I will stay again.
Stayed 2 nights in Mar 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, very nice staff
Stayed 1 night in Mar 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

Harold L

Stayed 1 night in Feb 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

Christina, Salem

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location for access to dining and walkable to Bourbon street.
Stayed 3 nights in Feb 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

Grant

Stayed 2 nights in Mar 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

Jessica

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot recommend Le Pavillon enough. Gorgeous hotel, very clean rooms, fantastic location. Front desk staff were very nice. Would stay here again!
Stayed 3 nights in Mar 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

4/10 Poor

James

Traveled with group, Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our reservation was not correct, and we had to move rooms to try and get something that would accommodate our group. Yes, they worked with us, and I was happy about that, but the errors were not good. Thanks to CeCe for doing all she could! Still, I do not know if the charges are correct and have not been pleased with the communication from the hotel. The hotel is also under renovation right now! Entire halls were closed off while they do the renovation, and we would regularly hear saws and hammering during our stay. The hotel is also located on a main street and traffic noise was rather bad. We also noticed things being dirty, with used towels in "clean" rooms, and leaking toilets. We actually moved a trash can under the side of the toilet to catch the water from of the tank each time we flushed it! It was a neat and historic hotel, but I don't think I would recommend it to others.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jesse, Bradenton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place and convenient for getting to everything.
Stayed 3 nights in Mar 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely professional, flexible, thoughtful, polite, and competent. Disappointed in lack of signage in the bathroom encouraging towel reuse. Otherwise excellent.
Stayed 3 nights in Mar 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

Jeanarsy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, helpful and kind. They kept the hotel clean and there was always someone available.
Stayed 4 nights in Mar 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 3 nights in Mar 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Markell J. on May 21, 2024
Thank you for staying with us, we are glad you enjoyed everything the hotel has to offer! We hope to see you again soon!