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The staff was wonderful. The room and breakfast area were clean. The hotel needs a facelift. It has a neglected feel. This is the fault of corporate decisions, not those at the property. Carpets are worn, doors are banged up and need paint, grout is grubby looking, and outlets need updated for charging.
The sofa needs to be replaced. The internet was not available in the bedroom. Signal too weak. The water pressure was low in the tub. But all said I will stay there again.
Scott
Stayed 1 night in May 2024
6/10 Okay
Jay
Traveled with partner
May 8, 2024
Liked: Amenities
Common areas are very nice. My room had an accessible shower which was not ideal for us. Decent breakfast. The staff was very good.
Jay
Stayed 1 night in May 2024
6/10 Okay
Michelle, Elyria
Traveled with group, Traveled with family
May 8, 2024
Liked: Property conditions & facilities
Disliked: Staff & service
EXPEDIA would like to dictate exactly what my review says so after trying 4 times to review this hotel we are done.
Staff was friendly and accommodating. I was a busy Football weekend and they still found time to assist when needed. Room is much better than several that I have stayed in when in town. (spacious & clean)
The first room that the staff booked us in had a ripped curtain and was facing the parking lot. Fearing privacy and safety concerns, we brought up the issue with staff and they were more than willing to make sure that we werent charged for the ripped curtain and even provided us a new room that was on the fourth floor. I would definitely recommend this place to stay in if you're passing by the area.
Sudipta
8/10 Good
Pina, Albany
Traveled with partner
Apr 29, 2024
Liked: Cleanliness, staff & service, amenities
The accessible room we had, the shower was so tight. The rug between rooms was torn and rough. Clean but needs some touch up in the rooms.
Pina
Stayed 3 nights in Apr 2024
6/10 Okay
Dee
Traveled with group, Traveled with family
Apr 28, 2024
Liked: Cleanliness, staff & service
Convenient location to WVU. Good breakfast Nice lobby
This hotel was great while staying for an extended time with a hospital patient. I could walk back and forth easily. It was very quiet at night and the room size was huge, allowing me to comfortably spread my things out and not feel like i was in an actual hotel room. The only negatives for me were that the breakfast was lacking, some bananas would help, and I had issues with my key card not working almost daily. I would gladly stay here again though. Staff was very nice and easy to work with.
Lobby is very nice. Air conditioning is not working, shower rod was broken but functional. Clean property, good value.
Philip
Stayed 1 night in Apr 2024
10/10 Excellent
John
Traveled with family
Apr 20, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The driveway is difficult to get into because the traffic in front of the hotel is often VERY BUSY and people block the driveway while in line for the traffic light.
Our room (107) has several problems. One of the assist bars in the tub is falling off and essentially not usable. Plus 3 of the outlets in the room(s) were dead.
Our room was clean but the thermostat was broken and it was unbearably hot! We had a hard time sleeping since it was so hot in the room. I felt like I was sleeping with a heating pad under my sheets.
Anne
Stayed 2 nights in Apr 2024
10/10 Excellent
Kimberly
Traveled with family
Apr 14, 2024
Liked: Property conditions & facilities
We came to Morgantown on a college visit. The hotel was very nice.
Kimberly
Stayed 1 night in Apr 2024
8/10 Good
RICHARD
Apr 12, 2024
Liked: Cleanliness, staff & service, amenities
Needs some updating in the rooms. Staff are great. Good price. Loved the location to the hospital.
RICHARD
Stayed 1 night in Apr 2024
6/10 Okay
Alan
Business traveler, Traveled with partner
Apr 10, 2024
Drain's in sinks did not drain, toilet flushed very slow, just an average hotel
Alan
Stayed 1 night in Apr 2024
6/10 Okay
Kenneth, Baton Rouge
Apr 8, 2024
Liked: Staff & service
It was adequate for one night. Front desk staff was very nice. Room needed updating - - leaky bathroom faucet, ripped carpet, stained sofa, noisy AC and saggy mattress on the bed.
The hotel is always a wonderful choice for us; it's our favorite in Morgantown. Our room was VERY warm last night though; it was uncomfortable for the most part. This won't deter us from staying there again though.
The only way rooms are going downhill. Curtains in our room were shredded and they apparently decided not to replace them. Been staying here for 8 years and the rooms have gone down hill.
They did do a beautiful renovation of the lobby a year or so ago.
I mistakenly forgot t lock my car (it was in the first handicapped spot) and I had $700 in cash and 2 checkbooks stolen. Not a good way to start a vacation. And I did not discover the loss until I arrived at my destination.
We loved our room. It was clean and did not have a smell to it. It’s an older building but you could tell they have really tried to keep it repaired and up to date. They were willing to accommodate a late check out which we didn’t need. Breakfast included waffles, muffins and premade breakfast sandwiches along with yogurt and fruit etc. We would definitely stay there again if we come back to the area. They have 2 pieces of furniture in the hotel that I thought were beautiful. Two tree stumps taken out when building it were converted into tables. A really nice touch.
It was nice and the lounge area was classy but the breakfast needed some work . I got there at 7:30 am 1 muffin left , green bananas, soggy fruit bowl , and hard bagels