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Reviews of Holiday Inn Express and Suites Moose Jaw, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites Moose Jaw, an IHG Hotel
195 Diefenbaker Drive, Moose Jaw, SK

Reviews

9.2

Wonderful

Rating 10 - Excellent. 178 out of 246 reviews" "
Rating 8 - Good. 46 out of 246 reviews" "
Rating 6 - Okay. 10 out of 246 reviews" "
Rating 4 - Poor. 7 out of 246 reviews" "
Rating 2 - Terrible. 5 out of 246 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ginny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relatively new property, opened in 2022. Nice rooms, clean, great front desk staff, good continental breakfast & selection of hot food. Would definitely recommend, will stay again in the future.
Stayed 1 night in May 2024

10/10 Excellent

leonard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good breakfast, nice rooms and great service especially by Robin. We'll stay there again!
Stayed 1 night in May 2024
Response from Darlene Geib - General Manager on May 12, 2024
Thank you for taking the time to share your experience while staying with us at Holiday Inn Express and Suites Moose Jaw. we are pleased to see that you enjoyed your stay and the hospitality. We do our utmost to ensure that our guests are comfortable and have a memorable stay. Robin is certainly a huge asset to our team. We look forward to seeing you again - until then, stay safe !

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good nights sleep.
Stayed 1 night in May 2024
Response from Management and Staff on May 10, 2024
Thank you for taking the time to share your experience while staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you enjoyed your stay and the hospitality. We do our utmost to ensure that our guests are comfortable and have a memorable stay. We look forward to seeing you again - until then, stay safe !

10/10 Excellent

Adina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. The free breakfast is so good fresh and delicious. Rooms were nice and clean. Even though the hotel was booked solid all weekend there really was no noise. We love this hotel and will go back and recommend it. 5 gold stars all around. Give the staff a raise they all deserve it. 😊
Stayed 5 nights in May 2024
Response from Management and Staff on May 7, 2024
Thank you Adina for taking the time to tell us about your experience at the Holiday Inn Express and Suites Moose Jaw. Here at the Holiday Inn, we continuously strive to exceed guest expectations and ensure that our guests have a memorable stay. We truly value your business and are very pleased to see you enjoyed your stay. Looking forward to seeing you again !!

10/10 Excellent

Lorissa

Traveled with family
Beautiful hotel. It was clean and service was fantastic
Stayed 1 night in May 2024
Response from Management and Staff on May 7, 2024
Thank you for taking the time to tell us about your experience at the Holiday Inn Express and Suites Moose Jaw. Here at the Holiday Inn, we continuously strive to exceed guest expectations and ensure that our guests have a memorable stay. We truly value your business and are very pleased to see you enjoyed your stay. Looking forward to seeing you again !!

10/10 Excellent

Alicia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great hotel with fantastic staff and amenities. I was a bit disappointed that house keeping wasn't consistent in stocking coffee, the entrance hard floor wasn't swept of dirt, and although bed was made there were chip crumbs in it.
Stayed 3 nights in May 2024
Response from Management and Staff on May 7, 2024
Thank you for taking the time to tell us about your experience at the Holiday Inn Express and Suites Moose Jaw. Here at the Holiday Inn, we continuously strive to exceed guest expectations and ensure that our guests have a memorable stay. I apologize for the situation with stocking of supplies and the linens, I will talk to my housekeeping team. We look forward to seeing you again.

10/10 Excellent

Marla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel was excellent! From the friendly and helpful staff, to the pool, to the delightful breakfast, to the amazing room and incredibly comfy bed - we had an amazing stay here!
Stayed 1 night in May 2024
Response from Management and Staff on May 6, 2024
First and foremost, thank you for staying with us at the Holiday Inn Express and Suites, we are happy to see you enjoyed your stay.We do our utmost to ensure customer satisfaction and that the services we offer meet or exceed customer expectations.We look forward to seeing you again

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management and Staff on May 1, 2024
Thank you for staying with us at the Holiday Inn Express and Suites, we are happy to see you enjoyed your stay, we look forward to seeing you again .

8/10 Good

Geordie

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be careful if you have small pets - search the room first. First, the only bad thing about the hotel. I let the staff know I had my cat with me and was given room 113 which was great because it's the closest door to the lobby and entrance/exit. Once in the room my cat was looking around (this was a multi day road trip with stops at a hotel every night) and after I used the washroom I could not find my cat. It turns out there was an opening on one side of the bed, back against the wall and my cat had squeezed in there. It was a really narrow opening and my cat became stuck in there. I had to remove the mattress and kind of help to push him backwards since it was so tight he could not turn around. I then had to use a pillow to fill that gap. Otherwise the hotel was great! Nice location, quiet, and the manager on duty the next morning was really great. Staff at the desk was also very nice.
Stayed 1 night in Apr 2024
Response from Management and Staff on Apr 21, 2024
Thank you for taking the time to share your experience while staying with us at Holiday Inn Express and Suites Moose Jaw. we are pleased to see that you enjoyed your stay and the hospitality. We do our utmost to ensure that our guests are comfortable and have a memorable stay. Greatest apologizes for the situation that occurred with your cat, we have since had maintenance fix this.We look forward to seeing you again - until then, stay safe !

10/10 Excellent

waktola

Stayed 1 night in Apr 2024
Response from Management and Staff on May 9, 2024
Thank you for staying with us at the Holiday Inn Express and Suites, we are happy to see you enjoyed your stay, we look forward to seeing you again .

10/10 Excellent

Ryan

Stayed 1 night in Mar 2024
Response from Management and Staff on May 3, 2024
Thank you for taking the time to tell us about your experience at the Holiday Inn Express and Suites Moose Jaw.Here at the Holiday Inn, we continuously strive to exceed guest expectations and ensure that our guests have a memorable stay.We looking forward to seeing you again !!

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management and Staff on Apr 12, 2024
Thank you for staying with us at the Holiday Inn Express and Suites, we are happy to see you enjoyed your stay, we look forward to seeing you again .

10/10 Excellent

Candice

Stayed 4 nights in Mar 2024
Response from Management and Staff on Apr 26, 2024
Thank you for staying with us at the Holiday Inn Express and Suites, we are happy to see you enjoyed your stay, we look forward to seeing you again .

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with comfortable beds.
Stayed 1 night in Mar 2024
Response from Management and Staff on Apr 3, 2024
Thank you for staying with us at the Holiday Inn Express and Suites, we are happy to see you enjoyed your stay, we look forward to seeing you again .

8/10 Good

Katelyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great. Room was spacious, clean and modern. Pool was great but the hot tub was very very dirty. Would stay again
Stayed 1 night in Mar 2024
Response from Management and Staff on Apr 3, 2024
Thank you for staying with us at the Holiday Inn Express and Suites, we are happy to see you enjoyed your stay, we look forward to seeing you again .

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay - enjoyed the pool
Stayed 1 night in Mar 2024
Response from Management and Staff on Apr 1, 2024
Thank you for taking the time to share your experience while staying with us at Holiday Inn Express and Suites Moose Jaw. we are pleased to see that you enjoyed your stay and the hospitality. We do our utmost to ensure that our guests are comfortable and have a memorable stay. We look forward to seeing you again - until then, stay safe !

10/10 Excellent

Chrystal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is awesome!
Stayed 3 nights in Mar 2024
Response from Management and Staff on Apr 1, 2024
Thank you for taking the time to share your experience while staying with us at Holiday Inn Express and Suites Moose Jaw. we are pleased to see that you enjoyed your stay and the hospitality. We do our utmost to ensure that our guests are comfortable and have a memorable stay. We look forward to seeing you again - until then, stay safe !

10/10 Excellent

William

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and staff
Stayed 1 night in Mar 2024
Response from Management and Staff on Mar 31, 2024
Thank you for staying with us at the Holiday Inn Express and Suites, we are happy to see you enjoyed your stay, we look forward to seeing you again .

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property with pool and waterslide
Stayed 2 nights in Mar 2024
Response from Management and Staff on Mar 31, 2024
Thank you for staying with us at the Holiday Inn Express and Suites, we are happy to see you enjoyed your stay, we look forward to seeing you again .

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management and Staff on Mar 25, 2024
Thank you for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw. we are pleased to see that you enjoyed your stay and the hospitality.We do our utmost to ensure that our guests are comfortable and have a memorable stay.We look forward to seeing you again - until then, stay safe !

10/10 Excellent

Susye

Business traveler, Traveled with family
Clean and family friendly service
Stayed 1 night in Mar 2024
Response from Management and Staff on Mar 15, 2024
Thank you for taking the time to share your experience while staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you enjoyed your stay and the hospitality. We look forward to seeing you again, till then stay safe !!

10/10 Excellent

Madelyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was awesome!! Was considering other options and am so glad that I went here! Every part of this hotel was beyond expectation. From the room itself, to the pool, to the breakfast- it was the best place to stay. Definitely would stay here again.
Stayed 1 night in Mar 2024
Response from Management and Staff on Mar 12, 2024
Thank you for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you enjoyed your stay and the hospitality. As a TEAM, we do our utmost to ensure that our guests are comfortable and have a memorable stay. We look forward to seeing you again, until then take care !!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management and Staff on Mar 14, 2024
Thank you for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you enjoyed your stay and the hospitality. We look forward to seeing you again, till then stay safe !!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing stay! Staff were so helpful and kind! It was clean and beds were very comfortable! Will stay again
Stayed 2 nights in Mar 2024
Response from Management and Staff on Mar 7, 2024
Thank you so much for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you are enjoying your time with us and the hospitality. As a TEAM, we do our utmost to ensure that our guests are comfortable and have a memorable stay.

10/10 Excellent

Adriane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Management and Staff on Feb 22, 2024
Thank you for staying at the Holiday Inn Express and Suites Moose Jaw ! We are happy to see you enjoyed your stay and look forward to seeing you again.

6/10 Okay

Maureen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was great but didn’t appreciate the people above us stopping and jumping around at 730am waking us up
Stayed 1 night in Feb 2024
Response from Darlene Geib on Feb 22, 2024
Thank you for staying at the Holiday Inn Express and Suites Moose Jaw ! We apologize for the disruption you encountered, we hope to see you again. Please feel free to contact me direct on your next travels through Moose Jaw

10/10 Excellent

Wesley Cody

Stayed 2 nights in Feb 2024
Response from Management and Staff on Mar 21, 2024
Thank you for staying at the Holiday Inn Express and Suites Moose Jaw ! We are happy to see you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Brian

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new facility. Grandson loved the pool and water slide. The breakfast was good - eggs bacon pancakes even chocolate milk for the little guy.
Stayed 1 night in Feb 2024
Response from Management and Staff on Feb 20, 2024
Thank you for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you enjoyed your stay and the hospitality. We look forward to seeing you again, till then stay safe !!

10/10 Excellent

Mark

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management and Staff on Feb 20, 2024
Thank you for staying with us at the Holiday Inn Express and Suites, we are happy to see you enjoyed your stay, we look forward to seeing you again .

8/10 Good

Donovan

Stayed 1 night in Feb 2024
Response from Management and Staff on Mar 21, 2024
Thank you for staying at the Holiday Inn Express and Suites Moose Jaw! We are happy to see you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely brand new hotel close to the highway and towb
Stayed 1 night in Feb 2024
Response from Management and Staff on Feb 18, 2024
Thank you for staying with us at the Holiday Inn Express and Suites, we are happy to see you enjoyed your stay, we look forward to seeing you again .

10/10 Excellent

Dallas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 4 nights in Feb 2024
Response from Management and Staff on Feb 13, 2024
Thank you for staying with us at the Holiday Inn Express and Suites , we are happy you enjoyed your stay with us. We look forward to seeing you again !

10/10 Excellent

Ray

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the walkin shower with sliding glass doors, overall design of bathroom is excellent. Also liked the little shelve at the door for keys/wallet etc... That was a nice touch, most hotels I've stayed at don't have that.
Stayed 1 night in Jan 2024
Response from Management and Staff on Feb 7, 2024
Thank you for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you enjoyed your stay and the hospitality.We look forward to seeing you again, till then stay safe !!

10/10 Excellent

Kellie

Fantastic stay & staff .
Stayed 2 nights in Feb 2024
Response from Management and Staff on Feb 5, 2024
Thank you Kellie for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw. we are pleased to see that you enjoyed your stay and the hospitality. We do our utmost to ensure that our guests are comfortable and have a memorable stay, we look forward to seeing you again

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
It was a awesome Hotel
Stayed 1 night in Jan 2024
Response from Management and Staff on Jan 31, 2024
Thank you for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you enjoyed your stay and the hospitality and we look forward to seeing you again

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management and Staff on Jan 28, 2024
Thank you for staying at the Holiday Inn Express and Suites Moose Jaw ! We are happy to see you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management and Staff on Jan 27, 2024
Thank you for staying with us at the Holiday Inn Express and Suites , we are happy you enjoyed your stay with us. We look forward to seeing you again !

10/10 Excellent

Curtis

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is new and very clean. Dark room conducive for sleeping in. Spacious room with lots of seating options. Friendly staff except for when we called down for a bag for our ice bucket, they asked us to come down and get it. They are the ones who left us without one. Would stay here again.
Stayed 2 nights in Jan 2024
Response from Darlene Geib on Jan 23, 2024
Thank you Curtis for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw. we are pleased to see that you enjoyed your stay and the hospitality. We do our utmost to ensure that our guests are comfortable and have a memorable stay, I apologize for the situation regarding the ice bag, I will be reviewing this with my TEAM.We look forward to seeing you again

10/10 Excellent

Brandy

Stayed 1 night in Jan 2024
Response from Management and Staff on Feb 10, 2024
Thank you for staying with us at the Holiday Inn Express and Suites, we are happy to see you enjoyed your stay, we look forward to seeing you again .

6/10 Okay

Shauna

Stayed 4 nights in Jan 2024
Response from Darlene Geib on Jan 17, 2024
Thank you for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we apologize that we feel below standards according to your rating. Please feel free to contact me to discuss how we could have made your stay more enjoyable.

10/10 Excellent

Tabitha

Traveled with family
Best hotel in Moose Jaw! The hotel manager went above and beyond. We will definitely be staying there again.
Stayed 2 nights in Jan 2024
Response from Management and Staff on Jan 15, 2024
Thank you so much for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you are enjoying your time with us and the hospitality. As a TEAM, we do our utmost to ensure that our guests are comfortable and have a memorable stay.Till next time stay safe

10/10 Excellent

danica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff. Kids loved the pool.
Stayed 2 nights in Jan 2024
Response from Management and Staff on Jan 15, 2024
Thank you so much for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you are enjoying your time with us and the hospitality. As a TEAM, we do our utmost to ensure that our guests are comfortable and have a memorable stay.

8/10 Good

Sherri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice new hotel. The ladies working the morning shift are always so pleasant!
Response from Management and Staff on Jan 15, 2024
Thank you so much for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you are enjoying your time with us and the hospitality. As a TEAM, we do our utmost to ensure that our guests are comfortable and have a memorable stay.

10/10 Excellent

Lavern

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was excellent in regarding a complaint we had. Was very clean. Would recommend this hotel to anyone travelling this area.
Stayed 1 night in Dec 2023
Response from Management and Staff on Jan 4, 2024
Thank you Lavern for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you enjoyed your stay and the hospitality. We do our utmost to ensure that our guests are comfortable and have a memorable stay, we look forward to seeing you again

10/10 Excellent

Jillian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management and Staff on Jan 4, 2024
Thank you for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you enjoyed your stay and the hospitality and we look forward to seeing you again

10/10 Excellent

Alireza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in and check out. Very friendly staff. Room was very clean and spacious.
Stayed 1 night in Dec 2023
Response from Management and Staff on Jan 4, 2024
Thank you for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw. we are pleased to see that you enjoyed your stay and the hospitality. We do our utmost to ensure that our guests are comfortable and have a memorable stay, we look forward to seeing you again

8/10 Good

Rob

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice a clean building. Large pool area with lots of natural light from the many windows
Stayed 1 night in Dec 2023
Response from Management and Staff on Jan 2, 2024
Thank you for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you enjoyed your stay and the hospitality. We look forward to seeing you again, till then stay safe !!

10/10 Excellent

Cody

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel! Highly recommend!,
Great hotel and amenities! Staff were extremely friendly and helpful!
Stayed 1 night in Dec 2023
Response from Management and Staff on Jan 31, 2024
Thank you for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you enjoyed your stay and the hospitality and we look forward to seeing you again

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management and Staff on Jan 2, 2024
Thank you for taking the time to share your experience well staying with us at Holiday Inn Express and Suites Moose Jaw, we are pleased to see that you enjoyed your stay and the hospitality. We look forward to seeing you again, till then stay safe !!

10/10 Excellent

Nguyen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My children are very excited with swimming pool. Room is clean.
Stayed 1 night in Dec 2023
Response from Management and Staff on Dec 30, 2023
Thank you for staying at the Holiday Inn Express and Suites Moose Jaw ! We are happy to see you enjoyed your stay and look forward to seeing you again.