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Reviews of DoubleTree Resort & Spa by Hilton Ocean Point-N. Miami Beach

4 out of 5
DoubleTree Resort & Spa by Hilton Ocean Point-N. Miami Beach
17375 Collins Avenue, Sunny Isles Beach, FL

Reviews

7.2

Good

Rating 10 - Excellent. 365 out of 1008 reviews" "
Rating 8 - Good. 243 out of 1008 reviews" "
Rating 6 - Okay. 155 out of 1008 reviews" "
Rating 4 - Poor. 116 out of 1008 reviews" "
Rating 2 - Terrible. 129 out of 1008 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dayan

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in May 2024

10/10 Excellent

GABRIELA LOPEZ

Traveled with family
Loved pretty much everything except the price for car parking. $40.00 dollar overnight! I guess I could have checked bit didn't see
Stayed 3 nights in May 2024

8/10 Good

Neda

Traveled with family and small children
Liked: Cleanliness, staff & service
The entire staff was wonderful. They were kind and responsive to our concerns. Our room was very nice with a beautiful view. We really enjoyed the warm cookies; and the clean coffee maker in the room. The only issue was the malfunctioning jacuzzi by the pool. Thank you for a wonderful stay.
Stayed 3 nights in May 2024

6/10 Okay

Edward, Orlando

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Maher Abdel-Aziz on May 26, 2024
Thanks for your feedback.

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lpys of people repeat staying here. We can see why. It has all the bells and whistles. Beautiful resort.
Stayed 1 night in May 2024
Response from Maher Abdel-Aziz on May 25, 2024
Thanks for your feedback!We appreciate your valuable stay with us.

10/10 Excellent

Cristina M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Maher Abdel-Aziz on May 22, 2024
We appreciate your valuable stay with us.

10/10 Excellent

Renyou

Liked: Staff & service, amenities, property conditions & facilities
The entrance area should be more clean and the trash container should be more clean and the area in between tilesin the hotel room need more clean,you can see the light orange stains or buildup.
Stayed 2 nights in May 2024
Response from Maher Abdel-Aziz on May 16, 2024
Thanks for your feedback.We appreciate your valuable stay with us.

6/10 Okay

Taiwo

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great staff, front desk lady was great. Older property, elevator always take forever, being in a suite without breakfast included is very bad. Having to rent a umbrella very bad, we have five in our party the suite only came with 2 beach chairs. The pool and hot tub was dirty all weekend.
Stayed 4 nights in May 2024
Response from Maher Abdel-Aziz on May 15, 2024
We appreciate your feedback.

2/10 Terrible

Dayana

Disliked: Cleanliness, staff & service, property conditions & facilities
From check in to check out (still not processed ) absolutely horrible . We checked in via the Hilton app and had a digital key . Went to the front desk to ask how the other people in my party could use the key and was told they didn’t have digital keys because they were being renovated . I explained that I checked in already and had already used my digital key . I had to show them for them to believe me . They were able to issue us some keys as they had no idea their hotel even had digital keys . During our stay we never got the room service order we ordered and are still waiting for a refund . Requested a receipt and they said it would be included in the checkout receipt . We asked for late checkout and was informed that hotel didn’t do that even though it’s on their website . Upon checking out we asked for the receipt and was told it would be emailed . Still no email .. what was suppose to be a relaxing Mother’s Day weekend was a disaster . Besides those interactions , the pool was full of bugs until 10am-11am when someone woken come out to clean the pool with guest already in here . When we asked gorni it complimentary beach chairs we were told it would be $40 per chair although sign says $24 and the guys said we can Venmo them $20 . Had to show them we get 2 complimentary chairs and that’s when we were given out chairs
Stayed 2 nights in May 2024
Response from Maher Abdel-Aziz on May 15, 2024
We apologize for the inconvenience.Thank you for your feedback. We appreciate your valuable stay with us.

8/10 Good

Mathew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location on the beach. Units are very large and have everything you need. Balconies are great. Had a ton of fun!
Response from Maher Abdel-Aziz on May 11, 2024
We appreciate your feedback!

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Maher Abdel-Aziz on May 12, 2024
Thanks for your feedback.

6/10 Okay

Tegia

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Ocean views are amazing. Beautiful beach. Our room was the problem. It smelled like sewage. Was so outdated and the bathroom was gross. Dirty old tile floors. Bathroom sink water barely worked. Air conditioning was so old and extremely loud.
Stayed 1 night in May 2024
Response from Maher Abdel-Aziz on May 6, 2024
Thanks for your feedback.

10/10 Excellent

Timothy

Traveled with partner
Needed maintenance work inside and outside
Stayed 4 nights in Apr 2024
Response from Maher Abdel-Aziz on May 3, 2024
Thanks for your feedback.

2/10 Terrible

Irina

Traveled with family and small children, Traveled with group, Traveled with family
Disliked: Amenities, property conditions & facilities
We recently stayed at the Doubletree hotel and had an extremely disappointing experience. Firstly, the pool was freezing cold due to a broken heater which had been out of order for the past three weeks. Not only did they fail to fix it in a timely manner, but they also neglected to inform us of this issue beforehand. Our kids were unable to enjoy the pool during our stay. To make matters worse, the outside jacuzzi was extremely dirty and needed serious cleaning. It was evident that the hotel did not prioritize cleanliness or maintenance. The service at the hotel was terrible. The staff members were unfriendly and unhelpful. It was clear that they did not care about providing a pleasant experience for their guests. The hotel itself was old and falling apart, in dire need of renovations and updates. Despite our numerous complaints, the management offered to refund only half of our stay. Even with this refund, it was not worth the money we spent on our stay. As a loyal customer who has frequently visited this hotel with my family and friends every few months, I am incredibly disappointed and do not recommend this hotel to anyone. Save yourself the headache and find a different place to stay.
Stayed 6 nights in Apr 2024
Response from Maher Abdel-Aziz on May 1, 2024
Thanks for your feedback.We appreciate your stay with us.

6/10 Okay

Erin

Stayed 3 nights in Apr 2024
Response from Shea on Apr 28, 2024
Dear Erin, Thank you for taking the time to review us! We are sorry to hear you had this experience with us. We hope that you will give us another chance in the near future!Sincerely, DoubleTree Resort & Spa by Hilton Ocean Point-N. Miami Beach

10/10 Excellent

Nush, Mahopac

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe property. Staff is amazing.
Stayed 4 nights in Apr 2024
Response from Maher Abdel-Aziz on Apr 27, 2024
Thanks for your feedback!We appreciate your valuable stay with us.

4/10 Poor

Val, Auburn

Stayed 5 nights in Apr 2024
Response from Maher Abdel-Aziz on May 12, 2024
We appreciate your feedback.

4/10 Poor

Leonid

Stayed 2 nights in Apr 2024
Response from Maher Abdel-Aziz on May 8, 2024
Thanks for your feedback.

2/10 Terrible

leslie

Stayed 1 night in Apr 2024
Response from Maher Abdel-Aziz on May 6, 2024
We appreciate your feedback.

4/10 Poor

Mayda

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at this hotel 15 years ago and it was nice then. The place is now run down and in need of repairs. They have two hot tubs and neither one was hot. The area around the exterior is deteriorating. The room itself needed repairs: our shower door didn’t close causing all the water to spill out into the exterior of the shower. The door was dangling really. The sinks had a very poor water flow. It’s was tough to brush your teeth bc there wasn’t enough water flow. The doors had a lot of wear and the elevator has seen better days. The employees at the front desk were not wearing a uniform giving the whole experience one that is less than desirable. They weren’t very welcome either. The nightly charge was $350 per night plus the resort fee. Honestly I didn’t feel like it was worth it at all. We will not be staying there anytime soon.
Stayed 2 nights in Apr 2024
Response from Maher Abdel-Aziz on Apr 17, 2024
We are very sorry to hear about your experience. Thank you for your feedback.We appreciate your valuable stay with us.

10/10 Excellent

Anna

Stayed 5 nights in Apr 2024
Response from Maher Abdel-Aziz on May 4, 2024
Thanks for your feedback.

2/10 Terrible

Melanie L Denaro John

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The pool was very cloudy the entire trip
Stayed 6 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 11, 2024
Thanks for your feedback!

10/10 Excellent

Long

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love that the backyard is the beach
Stayed 3 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 10, 2024
Thanks for your feedback.

8/10 Good

Yaira, Suffolk

Traveled with family
Ocean front
Stayed 3 nights in Apr 2024
Response from Maher Abdel-Aziz on Apr 13, 2024
Thanks for your great review!

2/10 Terrible

Antonio

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is absolutely outdated, there was mold all over the shower, the carpet was disgusting, valet parking so expensive at $40 a day, the pool was dirty, We all got covid in this place. Won't be staying here again!
Stayed 4 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 4, 2024
We apologize for the inconvenience.Thanks for your feedback.

6/10 Okay

Evan

Traveled with family and small children
Liked: Cleanliness, staff & service
Family friendly location, walkable to restaurants and grocery. Clean and overall very good experience. Negatives include a very slow elevator (5-10 minutes) at times. Also, on check-out day Expedia had the reservation as a noon check-out. Resort staff member said that was not correct and check-out was at 11am. They were not willing to extend the time sending us scrambling to gather up and get out. Aside from these two issues, nice resort, friendly staff and positive experience.
Stayed 2 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 3, 2024
Thanks for staying with us.We appreciate your feedback.

8/10 Good

sennan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Right on the beach! Great location.
Stayed 6 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 3, 2024
We appreciate your feedback!

8/10 Good

Anatoliy

Traveled with family and small children, Traveled with family
Liked: Staff & service
Above Average 4 star hotel/resort. Definitely time for some updates. The beach front property is great and the location is great.
Stayed 5 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 3, 2024
Thank you for your valuable stay with us.

8/10 Good

IGOR

Liked: Cleanliness, staff & service, property conditions & facilities
good property
Stayed 5 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 3, 2024
We hope to see you soon!

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach and plenty of food options within walking distance.
Stayed 4 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 3, 2024
Greetings!We appreciate your valuable stay with us.

10/10 Excellent

Tammy

Traveled with family
Liked: Amenities, property conditions & facilities
I love this hotel. It’s such a perfect location especially with kids. Near the best Marshall’s. the beach there is clean and perfect for kids, very safe. Customer service was great especially when we had issues wi the the smell in the washroom.
Stayed 4 nights in Mar 2024
Response from Maher Abdel-Aziz on Mar 24, 2024
Thanks for your feedback.We appreciate your valuable stay with us.Hope to see you soon!

4/10 Poor

Giuseppe

Traveled with family
Disliked: Amenities, property conditions & facilities
Our bathroom was not updated and we saw 2 cockroaches in washroom we reported it but never got confirmation if anything was being done. Wall paper was falling off bathroom wall. Twice during our stay our room wasn’t cleaned. When we reported it, they didn’t change bed sheets but put them on our bed for us to change. Also we were expecting a spa as double tree hôtes and spa implies. The day that it rained we went to spa to find out it had been closed since Covid. That was very misleading with hotel name and all. Staff was friendly and courteous. Wth all choices available we would be hard pressed to stay here again or recommend to others. Hopefully these comments won’t be in vain.
Stayed 4 nights in Mar 2024
Response from Maher Abdel-Aziz on Mar 23, 2024
Thanks for your feedback.We appreciate your valuable stay with us.

4/10 Poor

Angela

Disliked: Staff & service, amenities, property conditions & facilities
The fire alarm went off all morning m!
Stayed 1 night in Mar 2024
Response from Maher Abdel-Aziz on Apr 3, 2024
We apologize for the inconvenience.Thanks for your feedback.

8/10 Good

Akash

Stayed 2 nights in Mar 2024
Response from Maher Abdel-Aziz on Apr 10, 2024
We appreciate your feedback.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Maher Abdel-Aziz on Mar 22, 2024
Thanks for valuable stay with us.

6/10 Okay

Thanh Giao

Liked: Staff & service
Great location on the beach. Beach was very nice. Cabana and umbrella rentals available - pricey but convenient. Great view of ocean. Rooms are ok - old and need refurbishment. Needs cosmetic upgrade. Carpet not clean - child’s feet were dirty after walking around room. Staff was responsive when we needed additional items.
Response from Maher Abdel-Aziz on Mar 20, 2024
Thanks for your feedback.We appreciate your valuable stay with us.

6/10 Okay

Samina

Stayed 7 nights in Mar 2024
Response from Maher Abdel-Aziz on Mar 22, 2024
We appreciate your feedback.

6/10 Okay

Rachel

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Good convenience store on sight. Building could use some TLC tile on the 25th balcony was cracked.
Stayed 4 nights in Mar 2024
Response from Maher Abdel-Aziz on Mar 20, 2024
Thanks for valuable stay.We appreciate your feedback.

6/10 Okay

Kym

Disliked: Property conditions & facilities
Hotel needs some upkeep.
Stayed 6 nights in Mar 2024
Response from Maher Abdel-Aziz on Mar 20, 2024
Thanks for your feedback.

6/10 Okay

Corinne

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed at the hotel for 5 nights for a family vacation. We were in the 2 bedroom unit which was spacious and convenient for a family of 4 (two little ones under the age of five), however you should know the hotel and the rooms are outdated and worn out (scratches on the walls, chipped paint, faucet falling down, etc). The hotel is right on the beach which is great and it offers towels and two chairs (you will need to pay $20/day if you want to rent an umbrella). The area is quite noisy with a lot of car traffic so not the most pleasant area to walk around (no access to boardwalks), but you can easily access to stores, restaurants and grocery store. You will also need to request for housekeeping if you want fresh towels. Overall not a bad choice if you set the right expectations and you are familiar with Sunny Isles.
Stayed 5 nights in Mar 2024
Response from Maher Abdel-Aziz on Mar 20, 2024
We are very sorry to hear that.Thanks for your feedback.

6/10 Okay

James, North Ogden

Traveled with family
Disliked: Staff & service
This property needs the rooms the rest of the way updated—our white faux marble tile floor and bathroom cabinets looked new but the beds were worn with holes in the sides of the box springs and very old mattresses. If your reservation says breakfast included you have to stand your ground and demand they honor it otherwise they tell you they discontinued it. Had to return to lobby 4 separate times to get cards magnetized—front desk staff seemed unapologetic and unhappy to be there—not a 4 star property at all. Pool is super small and 4 feet deep just a kids pool—beach is great and attached to the property—big waves while we were there.
Stayed 1 night in Mar 2024
Response from Maher Abdel-Aziz on Mar 20, 2024
We appreciate your valuable stay.Thank you for feedback.

10/10 Excellent

Andres

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Doubletree Team on Mar 12, 2024
Thank you for the great review!

8/10 Good

Jack

Traveled with family and small children
My oceanfront suite was perfect. I was made to feel not welcome by Hilton because I had rented through Expedia. My room was not ready by 4:00 pm as promised. I was told I would not get Hilton credits for the stay because I had rented via Expedia. The room was fabulous! $4,000 for the week for a sublime direct oceanfront suite for that area is unbelievable. Two years ago I stayed at a non oceanfront suite at the nearby Ritz Carlton Bal Harbour for $14,000 for the week. The beach was fabulous!! I am grateful to Expedia for giving me and my family a great oceanfront suite for our vacation. I wish Hiltonnhad given us a friendlier welcome.
Stayed 7 nights in Mar 2024
Response from Doubletree Team on Mar 12, 2024
Thank you for the feedback, glad to see you enjoyed your stay with us.

10/10 Excellent

stuart, bristol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Doubletree Team on Mar 5, 2024
Thank you for the great review!

10/10 Excellent

DANNY JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
C
Stayed 1 night in Mar 2024
Response from Doubletree Team on Mar 4, 2024
Thank you!

8/10 Good

Jeffrey

Traveled with family
Liked: Staff & service, property conditions & facilities
We did the 2 bed room suite with ocean view. The view was phenomenal from all rooms in the suite. The beds were comfortable and lots of storage space. Docked stars for cleanliness as there were beatle bugs living in the dish washer. Saw 3 of them when opening it one time. The outside area was great. Very friendly staff to help with towels and beach chairs. One hot tub wasn’t warm but not a huge inconvience as the other hot tub wasn’t busy. Pool was kept clean and quite warm on those somewhat chilly mornings. Parking crew were quick and friendly. Overall a good experience and I would recommend this resort.
Stayed 6 nights in Feb 2024
Response from Doubletree Team on Mar 4, 2024
Thank you for the feedback

8/10 Good

Natasha

Stayed 9 nights in Dec 2023
Response from Doubletree Team on Mar 4, 2024
Thank you for the great review!q

10/10 Excellent

Hosna Razine

Stayed 3 nights in Feb 2024
Response from Maher Abdel-Aziz on Mar 22, 2024
We appreciate your business.

8/10 Good

Marcos

Nice place to stay and relax
Stayed 3 nights in Feb 2024
Response from Doubletree Team on Feb 27, 2024
Thank you for your feedback

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Doubletree Team on Feb 26, 2024
Thank you for the great review