2 か所のバー / ラウンジ、屋上バー

ダブルツリー バイ ヒルトン ニューヨーク タイムズ スクエア ウェストの口コミ

4 out of 5

口コミ

7.2

良い

評価 10 - 1457 件の口コミ中 461 件が非常に良い" "
評価 8 - 1457 件の口コミ中 369 件が良い" "
評価 6 - 1457 件の口コミ中 258 件が普通" "
評価 4 - 1457 件の口コミ中 181 件が不満" "
評価 2 - 1457 件の口コミ中 188 件が非常に不満" "

7.6/10

清潔度

7.6/10

スタッフとサービス

7.0/10

設備とサービス

7.2/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

6/10 (普通)

Yuji

2024 年 1 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 6 日)
Yuji, it's noted that you have left a rating without a detailed review. Your feedback is very important, and we'd appreciate any specific information you could provide about your stay. This will immensely help us in offering improved experiences to our valuable guests like you.

6/10 (普通)

MAIKO

気になった点 : 設備とサービス、施設のコンディションと設備
客室から聞こえるボイラー?の音が10分に1度程度、かなりの音で部屋に響き、夜中は辛かったです。 お湯の温度がぬる目なので真冬は寒いかもです。 それ以外は、まぁ普通でした。
2024 年 1 月に 2 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear MAIKO, Thank you for sharing your experience. We apologize for any inconvenience caused by the noise disturbances. Your feedback is invaluable as we strive to enhance our guests' comfort. We appreciate your understanding and hope to have the opportunity to provide a more enjoyable stay in the future.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 (普通)

daisuke

2023 年 10 月に 6 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2023 年 10 月 20 日)
Dear daisuke, We are thrilled you had an excellent stay at DoubleTree by Hilton Hotel New York Times Square West, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Guest Relations TeamDoubletree by Hilton Times Square West

8/10 (良い)

Tanisaki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My stay included a breakfast and l felt that was a right choice. They provided great service. Thanks.
2023 年 7 月に 1 泊滞在
GMからの返信 (投稿日 : 2023 年 7 月 19 日)
Dear Tanisaki, Thank you for reviewing your experience at the DoubleTree by Hilton Hotel New York Times Square West. We are delighted that you had a memorable stay with us. Thank you also for taking notice of our devoted staff and the quality of our breakfast. Our team is committed to ensuring your day starts on the right note. We will enjoy sharing your kind remarks with them. We hope to be your hotel of choice whenever your travels bring you back to NYC. Guest Relations TeamDoubletree by Hilton Times Square West

4/10 (不満)

KIYOTO

出張
気になった点 : 施設のコンディションと設備
シャンプーや石鹸はあるがそれ以外のアメニティが一切無いのが不便。冷蔵庫もなし。 ベッドサイドにコンセントとUSBポートがあったが通電していない。 周辺にレストランやデリはたくさんあるので食事には困らないが、治安は少し悪そうに感じた。
2023 年 6 月に 5 泊滞在
GMからの返信 (投稿日 : 2023 年 6 月 29 日)
Dear KIYOTO, Thank you for taking the time to provide your feedback. Regarding the lack of additional amenities, such as a refrigerator, we understand that these amenities can enhance the comfort and convenience of your stay. We will review your feedback to see if there are any improvements we can make in this regard.In addition, we take the safety of our guests very seriously. We are committed to providing a secure and comfortable environment for all our guests. We appreciate your feedback and hope that the inconveniences you encountered did not overshadow the positive aspects of your stay. We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 (非常に良い)

NAMI

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
チェックイン時温かいクッキーをくれたり、お水のサービスがあるので嬉しかった。 ホテル内にクラブがあるのかエレベーターから異常な爆音が聞こえて来てうるさかったが部屋の中は静かだった。
General Managerからの返信 (投稿日 : 2023 年 2 月 23 日)
Dear Nami, Thank you for being our guest at DoubleTree by Hilton Hotel New York Times Square West. We are glad you enjoyed our check-in service and accommodations. However, we are sorry for the noise concern you experienced during your stay and the inconvenience this caused. We will share your comments appropriately to ensure this is not repeated. We appreciate all your feedback and are grateful for your patience. Thank you once more, and we hope to have the pleasure of welcoming you again soon.Margarita Pavlova,General Manager

10/10 (非常に良い)

Shoichi

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
観光地のアクセスがよくて良かったです。
2023 年 2 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2023 年 2 月 13 日)
Dear Shoichi, Thank you for choosing DoubleTree by Hilton Hotel New York Times Square West for your visit to New York. We are happy our location just steps from the Broadway Theater District, Rockefeller Center, the Chrysler Building, and other iconic attractions was perfect for your visit! We appreciate you being our guest and look forward to welcoming you again soon.Margarita Pavlova,General Manager

2/10 (非常に不満)

YOSHIYA

気になった点 : スタッフとサービス、設備とサービス
2022 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 2 月 11 日)
Dear Yoshiya, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Margarita PavlovaGeneral Manager

2/10 (非常に不満)

Kaoru

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
4日宿泊して清掃を依頼したのに一度も来なかった。
2021 年 11 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
2021 年 6 月に 1 泊滞在

6/10 (普通)

anocha

出張
It has bedbugs all my body. 😅
2024 年 5 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for taking the time to share your feedback, Anocha. We recognize the impact this may have had on your experience. We deeply regret any inconvenience caused and appreciate your understanding in this matter. We value your feedback and are committed to making improvements to ensure a more comfortable stay for all our guests.

6/10 (普通)

Fiona

良かった点 : 清潔度
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 3 日)
Fiona, it seems that your recent stay didn't quite meet your expectations. We value your feedback and hope we can deliver a better experience next time.

10/10 (非常に良い)

Briyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 2 日)
Briyo, it's rewarding to know that DoubleTree by Hilton Hotel New York Times Square West met your expectations. We appreciate the perfect rating and hope to welcome you back.

10/10 (非常に良い)

Allen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is perfect
2024 年 1 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 29 日)
Allen, it's wonderful to hear you found DoubleTree by Hilton Hotel New York Times Square West's position ideal. We believe a great location is key to a memorable stay. Come visit us again soon.

4/10 (不満)

Douglas、Crysler

気になった点 : スタッフとサービス、施設のコンディションと設備
Teeny tiny tourist hotel. My cruise ship cabin is bigger
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 30 日)
Douglas, we appreciate you taking the time to share your feedback. It seems that the expectation for the room size didn't meet reality. As being in the heart of New York, our aim is to balance space-efficiency with comfort. We trust the rest of the hotel amenities compensated for this. Your input is important and will certainly be considered for future improvements.

10/10 (非常に良い)

Christopher

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Exactly as pictured, great location, great value.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
Christopher, it's wonderful to hear that the DoubleTree by Hilton Hotel New York Times Square West met your expectations with our representation, prime spot, and value. Our team is committed to giving guests a satisfying experience that makes them feel they've made a smart choice when choosing our amenities and location. We can't wait to welcome you back.

6/10 (普通)

Douglas、Crysler

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Tiny tourist hotel. Not even enough room to turn around in the room. Bathrooms in poor state of repair.
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 26 日)
Douglas, thank you for sharing your experience. It's disappointing to hear that the room size and condition of certain amenities did not meet your expectations. As we always aim for guest satisfaction, your comments will be discussed with our team to address the areas for improvement. We hope you will consider giving us another opportunity to impress you in the future.

6/10 (普通)

Jiani

2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 27 日)
Jiani, thank you for providing your rating. We trust that your stay was satisfactory although we always aim to exceed our guests' expectations. We hope to have the opportunity to provide an improved experience at DoubleTree by Hilton Hotel New York Times Square West in the near future.

8/10 (良い)

Semra

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
near the portautority clean and nice hotel but crowded
2024 年 1 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Semra, it's delightful to hear that you appreciated the cleanliness and strategic location of DoubleTree by Hilton Hotel New York Times Square West. We understand the hotel can become bustling, mirroring the vibrant energy of our city. We're continuously working to ensure efficient service during these peak times. Looking forward to welcoming you back in the future.

10/10 (非常に良い)

Chloe

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient
2024 年 3 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 23 日)
Chloe, it's great to hear you found the location of DoubleTree by Hilton Hotel New York Times Square West favorable. We strive to be ideally situated for all our guests. We hope your time in New York was enjoyable and we're confident we'll see you again in the future.

8/10 (良い)

Edwin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Edwin, it's wonderful to hear that you had a good experience at DoubleTree by Hilton Hotel New York Times Square West. We hope to welcome you back again soon for an even more exceptional stay.

6/10 (普通)

Patrick、Coltgs Neck

家族旅行
良かった点 : スタッフとサービス
Sink and shower both badly clogged. Mentioned it to front desk on the way out but didn't seem to resonate. Sadly, west 40th Street in this area continues its multi year decline in safety.
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
Patrick, it's disheartening to learn that certain aspects of your stay did not meet expectations. We apologize for the inconveniences you encountered with the plumbing fixtures and the reception. We assure you that your concerns have been voiced, and our team members will strive to be more vigilant in such matters. Regarding your comments about the surrounding area, it is indeed an aspect beyond our control; however, we hope that future improvement efforts can yield a more favorable experience. We appreciate your feedback and hope to serve you better in the future.

6/10 (普通)

Thiago

良かった点 : 清潔度
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 18 日)
Thiago, it appears you've left a neutral rating. We're committed to enhancing the guest experience, so your feedback is incredibly valuable to us. Be assured we're eager to step up our game the next time around. That said, we look forward to offering you our services again and improving upon your overall impression.

10/10 (非常に良い)

Bolivar、tamarac

2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 5 月 6 日)
Bolivar, we're delighted to see that you had an exceptional stay at the DoubleTree by Hilton Hotel New York Times Square West! Your high rating speaks volumes about your experience. Our team eagerly anticipates your next visit!

10/10 (非常に良い)

Omer

良かった点 : 施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
Omer, thank you for choosing DoubleTree by Hilton Hotel New York Times Square West for your stay. We're thrilled to see you had an excellent experience. We look forward to welcoming you back on your next visit.

10/10 (非常に良い)

Jennifer

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, clean, friendly staff.
2024 年 4 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Jennifer, we're thrilled to hear your glowing remarks about your experience at DoubleTree by Hilton Hotel New York Times Square West. It's fantastic that our prime location met your needs, and you appreciated the cleanliness and warmth of our team members. We hope to welcome you back soon for another remarkable stay.

8/10 (良い)

Dagmar、Burlington

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Reasonably priced considering this was NYC and it was close to sights and all public transportation. Walking distance to cruise port (20 minutes). The hotel was in good shape. I would stay again.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 11 日)
Dagmar, thank you for choosing the DoubleTree by Hilton Hotel New York Times Square West for your stay in the Big Apple. We're pleased to hear that our location provided you with easy access to city sights as well as public transportation. It's great to know that our facilities met your expectations as well. We look forward to welcoming you back in the future. Safe travels until then.

10/10 (非常に良い)

Perry

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a wonderful time there. Thank You
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 10 日)
Perry, it's fantastic to hear you had a wonderful time at DoubleTree by Hilton Hotel New York Times Square West. We appreciate your kind words and look forward to your next visit!

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Michael, it's fantastic to hear that you had an excellent experience at the DoubleTree by Hilton Hotel New York Times Square West. We truly appreciate your high rating. We're hoping you'll choose us again on your next visit to Times Square. Best regards.

6/10 (普通)

Keith

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Poor maintenance of the rooms. Lot of damage with quick shoddy repair work.
2024 年 4 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 6 日)
Keith, we regret to hear of your concerns about the room's upkeep. We aim to provide a comfortable environment, which includes maintaining our accommodations. While we never want a guest to be dissatisfied, your feedback is valuable and provides insight for improvements. Thank you for bringing this to our attention.

8/10 (良い)

Mercedes

カップルで旅行, 家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Good location, clean rooms, great views. Cons: Pretty noisy at night, if your room is near top floor. The person at the reception that did our check-in could be a bit friendlier and perhaps make eye contact instead of just looking at the TV while talking to the guests. Watch out for the ladies that are trying to sell you time shares at the reception.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 5 日)
Mercedes, it's pleasing to hear that you appreciated DoubleTree by Hilton Hotel New York Times Square West's clean rooms with great views and advantageous location. However, we regret the inconveniences you experienced at night and the absence of a warm, attentive welcome you should have received upon check-in. Any suggestions regarding interactions with our team members are highly appreciated, as it allows us to further improve the guest experience. We hope for another opportunity to provide an exemplary stay.

10/10 (非常に良い)

Brandon Wayne

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 3 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Brandon, thank you for choosing to stay at the DoubleTree by Hilton Hotel New York Times Square West. We're glad you had a wonderful experience with us and hope to see you again very soon for another exceptional visit.

4/10 (不満)

Kun Wai

カップルで旅行
気になった点 : 清潔度、施設のコンディションと設備
Limited service for all things like hot water, umbrella. Lighting set up in guest room was not enough.
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Kun Wai, it's disappointing to hear about your dissatisfaction during your stay. Our aim is to ensure all our guests have access to their basic needs and a comfortable room ambiance. It's regrettable that your experience with our amenities didn't quite meet this standard. We appreciate your feedback, and please know we are taking it into consideration for future enhancement.

4/10 (不満)

Krystal

2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 21 日)
We appreciate the feedback, Krystal.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 (普通)

Luis

家族旅行
良かった点 : スタッフとサービス
The overall experience was sufficient for a week stay. Complimentary water given at checkin 1x. Never received the cookies offered at double tree. The only complimentary coffee was located in the hotel rooms by using a Keurig. There wasn’t complimentary coffee in the lobby. Not all rooms have a mini refrigerator. Not all floors have ice machines.
2024 年 3 月に 4 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 2 日)
Luis, it seems your stay was adequate but had some areas for improvement. We value the comments about the amenities and features you expect, such as frequent complimentary water and easy access to ice machines. It's unfortunate to hear about the missed cookie offering, it's one of our signature treats at DoubleTree. We also note your preference for lobby coffee service. We appreciate this feedback for continual improvements. We're looking forward to providing you with a flawless stay next time.

6/10 (普通)

Susan

2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 15 日)
We appreciate the feedback, Susan.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 (良い)

Dianna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very convenient to many places we wanted to be
2024 年 3 月に 4 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Dianna, We are delighted to read you found DoubleTree by Hilton Hotel New York Times Square West conveniently located for your visit to the city! Providing easy access to nearby attractions is our priority, and we are thrilled you enjoyed the convenience. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay soon!Guest Relations TeamDoubletree by Hilton Times Square West

10/10 (非常に良い)

nicole

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was in walking distance to many things on our list. We had a great time!
2024 年 3 月に 1 泊滞在
Doubletree by Hilton Times Square Westからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear nicole, Thank you for your kind words and for emphasizing our exceptional location. Nestled so close to Times Square, we strive to offer our guests a convenient and memorable New York City stay, surrounded by endless activities and sights. We're looking forward to your next visit to DoubleTree by Hilton Hotel New York Times Square West for more explorations in the heart of the city!Guest Relations TeamDoubletree by Hilton Times Square West

2/10 (非常に不満)

Elizabeth Anali、Glendale

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I got breakfast included in my stay through Expedia, and when I got there, the hotel did not honor that
2024 年 3 月に 3 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Elizabeth Anali, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your breakfast being added to your reservation and our staff not acknowledging it. Thank you for bringing this to our attention; we are grateful for your patience. Your feedback will aid us in making necessary improvements. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Guest Relations TeamDoubletree by Hilton Times Square West

2/10 (非常に不満)

Rui

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
dirty
2024 年 3 月に 2 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Rui, Thank you for being our guest and sharing feedback. We're sorry to hear about your experience. Cleanliness is a top priority for us, and we regret any lapses you encountered. Your input is essential, and we will address this matter to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 (非常に良い)

Francesca

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2024 年 3 月 23 日)
Dear Francesca, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to DoubleTree by Hilton Hotel New York Times Square West.Guest Relations TeamDoubletree by Hilton Times Square West

8/10 (良い)

reginald

O
2024 年 3 月に 3 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear reginald, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Hotel New York Times Square West. We hope to see you again soon.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 (非常に良い)

Ivanska Lorena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent location in NY. Very friendly staff and spectacular breakfast.
2024 年 3 月に 3 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Ivanska Lorena, We are thrilled to read you enjoyed the excellent location of DoubleTree by Hilton Hotel New York Times Square West. It's wonderful to know that our friendly staff and delicious breakfast contributed to your positive experience. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic visit soon.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 (普通)

Ramon

家族旅行
良かった点 : スタッフとサービス
Very small rooms. Small Lobby area.
2024 年 3 月に 1 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2024 年 3 月 14 日)
Dear Ramon, Thank you for letting us know how much you enjoyed your stay. We appreciate your observations regarding our room and lobby. Our aim is to provide comfortable accommodations while maximizing space efficiency. We regret if our room did not meet your expectations. Your comments are valuable to us as we continually strive to enhance our guests' experiences, and we would be delighted to welcome you back in the future. Guest Relations TeamDoubletree by Hilton Times Square West

8/10 (良い)

Chloe Katherine Sam Wade

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Really good first experience of NYC. Nice hotel, helpful staff and a good view from the room. The room could have been slightly bigger but overall 4 out of 5.
2024 年 3 月に 7 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Chloe Katherine Sam Wade, We are pleased to read that your first experience of NYC at DoubleTree by Hilton Hotel New York Times Square West was really good! It's fantastic that you found our hotel nice, with helpful staff, and enjoyed the good view from your room. We appreciate your feedback and hope to welcome you back soon for another great stay!Guest Relations TeamDoubletree by Hilton Times Square West

8/10 (良い)

Jennifer

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was nice, the property was in need of a few updates. When we showered water was all over the floor and when we had to flush the toilet we had to bring up the top to make sure the water was filled before we can flush.
2024 年 2 月に 3 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Jennifer, Thank you for choosing DoubleTree by Hilton Hotel New York Times Square West and sharing your experience. We are glad you found the staff friendly, and we appreciate your feedback regarding maintenance. Your comments are valuable, and we will address them promptly to ensure a more comfortable stay for our guests. We hope to welcome you back for an improved experience.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 (普通)

Tanner

2024 年 3 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 1 日)
Tanner, it seems you had a neutral experience during your stay. Your feedback is a vital part of our continual improvement and we hope to have an opportunity to provide a more exceptional stay in the future.

10/10 (非常に良い)

Ann

カップルで旅行
良かった点 : 設備とサービス
Location was great for what we were doing in NYC but area outside was dirty and smelly. You should have bar service later than 11:00pm inside hotel for people who don’t want loud music especially on Saturday night. Otherwise, clean rooms.
2024 年 3 月に 2 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Ann, We are delighted to read how much you enjoyed your time at DoubleTree by Hilton Hotel New York Times Square West. We strive for excellence, so we are thrilled you appreciated our clean room and our location! Thank you for letting us know about the concerns you had during your stay; we appreciate you bringing this to our attention. We hope to welcome you back soon for another enjoyable stay.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 (非常に良い)

Valmiki

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Valmiki, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to DoubleTree by Hilton Hotel New York Times Square West.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 (普通)

Alanna

グループ旅行
気になった点 : 清潔度、施設のコンディションと設備
Not that far from Times Square and staff was excellent. The rooms are extremely tiny though.
2024 年 3 月に 4 泊滞在
Guest Relations Teamからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Alanna, We are glad to hear you appreciated our location close to Times Square and experienced excellent hospitality. We apologize if the room size did not meet your expectations. Your feedback is valuable to us as we continually strive to enhance the guest experience. We hope the overall stay was enjoyable and look forward to welcoming you back in the future.Guest Relations TeamDoubletree by Hilton Times Square West