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ペスターナ グランド プレミアム オーシャン リゾートの口コミ

5 out of 5
ペスターナ グランド プレミアム オーシャン リゾート
23 Rua da Ponta da Cruz, Funchal

口コミ

9.0

とても素晴らしい

評価 10 - 538 件の口コミ中 304 件が非常に良い" "
評価 8 - 538 件の口コミ中 194 件が良い" "
評価 6 - 538 件の口コミ中 25 件が普通" "
評価 4 - 538 件の口コミ中 6 件が不満" "
評価 2 - 538 件の口コミ中 9 件が非常に不満" "

9.0/10

清潔度

9.2/10

スタッフとサービス

9.0/10

設備とサービス

8.8/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 2 月に 5 泊滞在
Managementからの返信 (投稿日 : 2019 年 3 月 17 日)
Dear guest, Thank you very much for your feedback and preference! It would be our pleasure to welcome you back in our resort in a future visit to Madeira. Yours sincerely, The Management

6/10 (普通)

Lothar、Neubiberg

カップルで旅行
良かった点 : 清潔度、設備とサービス
Schöne Anlage in imposanter Lage mit Meerblick, geschultes und freundliches Personal, leider einige Schwachpunkte (Buffet, Erhaltungszustand, Prozesse), auf Kritik und Reklamationen vor Ort wurde nicht eingegangen
2024 年 2 月に 8 泊滞在
The Managementからの返信 (投稿日 : 2024 年 3 月 3 日)
Sehr geehrter Herr Lothar ,Wir danken Ihnen, dass Sie uns Ihre ehrliche Meinung zu Ihrem Aufenthalt mitgeteilt haben. Leider haben wir nicht alle Ihre Erwartungen nicht erfüllt. Für entstandene Unannehmlichkeiten entschuldigen wir uns aufrichtig. Wir haben alle genannten Punkte zur Kenntnis genommen, sodass zeitnah Verbesserungsmaßnahmen eingeleitet werden können. Vielen Dank, dass Sie das Pestana Grand für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen. Mit freundlichen Grüßen Gilberto Gouveia Hoteldirektor

8/10 (良い)

Martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2024 年 3 月 3 日)
Cher Monsieur Martin,Au nom de toute notre équipe du Pestana Grand, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Grand.Cordialement, Gilberto GouveiaDirecteur de L'Hôtel

10/10 (非常に良い)

FREDERIC

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Tres bien situé près de funchal avec transports en commun la promenade accessible par portillon la demi pension très bien variée et goûteuse. Petit déjeuner tre
2024 年 2 月に 10 泊滞在
The Managementからの返信 (投稿日 : 2024 年 2 月 26 日)
Cher Monsieur Frederic, Nous sommes très heureux d’apprendre que votre récent séjour à Pestana Grand a été très plaisant et que vous l’avez beaucoup apprécié. Notre équipe souhaiterait vous remercier pour votre très aimable avis.Merci beaucoup d’avoir choisi Pestana Grand pour vos vacances. Nous sommes impatients de vous accueillir de nouveau dans notre hôtel.Cordialement, Gilberto GouveiaDirecteur de L'Hôtel

8/10 (良い)

Oleksandr

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great team , very helpful. Property needs updating.
2024 年 2 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Mr. Oleksandr, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The views from the room were priceless, the customer service was top notch, and the use of Judita's laundry service was both efficient and s cost savings.
2024 年 1 月に 5 泊滞在
The Managementからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Mr. David, Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon.Best regards, Gilberto GouveiaHotel Manager

8/10 (良い)

Abhirama

良かった点 : スタッフとサービス
Great location, great staff and amenities
Great location with all available amenities. Easy access to Forum Madeira mall as well as Funchal attractions. The staff are extremely positive and proactive to make your stay comfortable. Only negative is that the hotel needs a revamp with the flooring in the common areas, the dining area a bit run down. The rooms are really good size but again, the furniture needs a revamp.
2023 年 12 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Mrs. Wendy, on behalf of our entire team at Pestana Grand Hotel, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. We apologize for not being able to fully fulfil your expectations and we assure you that your comments will be taken in consideration for future decisions regarding our hotel. It was a real pleasure for us to have you as our Guest. Best regards, Gilberto Gouveia Hotel Manager

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Good stay
Good stay, convenient location. Good meals
2023 年 12 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Mr./Mrs. Hotels.com User, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Preston

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 12 月 27 日)
Dear Mr. Preston, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

8/10 (良い)

Ulrich

良かった点 : 清潔度
Ok mit dem starken Preisnachlass ; aber keine 5 Sterne für mich
2023 年 12 月に 7 泊滞在
Gilberto Gouveia Hotel Managerからの返信 (投稿日 : 2023 年 12 月 9 日)
Sehr geehrter Herr Ulrich, im Namen unseres gesamten Teams im Pestana Grand möchten wir Ihnen dafür danken, dass Sie sich die Zeit genommen haben, uns Ihre Meinung mitzuteilen. Ihre Meinung ist für uns sehr wichtig, um unseren Service weiter zu verbessern und auf die Bedürfnisse unserer Gäste einzugehen. Es war uns eine große Freude, Sie als Gast zu haben, und wir freuen uns darauf, Sie wieder im Pestana Grand begrüßen zu dürfen. Mit freundlichen Grüßen,

8/10 (良い)

Alison Wai Yee

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The buffet selections were good for breakfast and dinner. Enjoyed the pool area and nice walk along the promenade. However as most guests mentioned the hotel needs updating.
2023 年 11 月に 6 泊滞在
Customer Service Teamからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Mrs. Wai Yee,Firstly, we would like to thank you for taking the time to give us your feedback on your present stay at Pestana Grand Hotel. We are very pleased that you are enjoying your holiday and it is for us all a great honor to have you as our guests.If you need any assistance or any information about the hotel or the island, please contact the reception. Your full satisfaction is of great importance to us all.We wish you a continued pleasant stay with us.With my kindest regards,

10/10 (非常に良い)

Suresh

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The facilities and amenities were wonderful and location was good with easy access
2023 年 10 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 10 月 14 日)
Dear Mr./Mrs. Suresh, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Karen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. We walked the Lido everyday to Praia Formosa and we walked one day to Funchal (60 minutes). We also used the Yellow Hop On Hop Off bus which had 2 stops really close to the hotel. The staff could not be more helpful. Ask for a west facing room. We had a lovely ocean view, but could not see sunset from our balcony. No problem, easily seen from the pool area.
2023 年 9 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Mrs. Karen, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

8/10 (良い)

wade

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 9 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2023 年 9 月 29 日)
Dear Mr. Wade, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Justin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Geweldig hotel
Goede service, mooie grote kamers, netjes en schoon. Hotel is ook een goede uitvalsbasis voor de rest van het eiland. Het eten in de restaurants is erg goed (wel van tevoren reserveren), het standaard buffet vonden we wat te massaal. Enige aanmerking zou zijn dat het al een wat ouder hotel is, maar onze kamer was daar niets van te merken
2023 年 8 月に 10 泊滞在
The Managementからの返信 (投稿日 : 2023 年 9 月 13 日)
Geachte heer Justin, We zijn blij te om horen dat uw recente verblijf bij Pestana Grand zeer goed is bevallen en dat u enorm hebt genoten van uw verblijf. Ons team wil u graag bedanken voor uw eerlijke en vriendelijke feedback.Hartelijk dank voor het kiezen van Pestana Grand voor uw verblijf. We hopen u snel weer in ons hotel te kunnen begroeten.Met vriendelijke groeten, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Jacquy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bel hôtel Bel endroit
2023 年 8 月に 5 泊滞在
The Managementからの返信 (投稿日 : 2023 年 8 月 30 日)
Chère Madame Jacquy, Nous sommes très heureux d’apprendre que votre récent séjour à Pestana Grand a été très plaisant et que vous l’avez beaucoup apprécié. Notre équipe souhaiterait vous remercier pour votre très aimable avis.Merci beaucoup d’avoir choisi Pestana Grand pour vos vacances. Nous sommes impatients de vous accueillir de nouveau dans notre hôtel.Cordialement, Gilberto GouveiaDirecteur de L'Hôtel

10/10 (非常に良い)

Alexis、Froyennes

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2023 年 7 月に 9 泊滞在
The Managementからの返信 (投稿日 : 2023 年 8 月 29 日)
Dear Mr. Alexis, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Luis

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Recomendo
Hotel muito bonito e confortável
2023 年 8 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2023 年 8 月 14 日)
Caro Sr Luís, Ficámos encantados em saber que a sua estadia recente no Pestana Grand foi muito agradável e muito apreciada. Em nome da equipa, gostaríamos de agradecer-lhe pelo seu amável feedback.Muito obrigado por ter escolhido o Pestana Grand para as suas férias. Esperamos voltar a acolhê-lo em breve no nosso hotel.Cordialmente, Gilberto GouveiaDiretor Geral

10/10 (非常に良い)

Lisa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
They will take good care of you!! Any problem you have they are there to fix. Very caring staff and great option. I would stay there again for sure!!
2023 年 7 月に 4 泊滞在
Pestana Grand Hotelからの返信 (投稿日 : 2023 年 7 月 23 日)
Sehr geehrte Frau Lisa, Wir haben uns sehr gefreut zu hören, dass Ihr jüngster Aufenthalt im Pestana Grand erfreulich war und dass Sie ihn sehr genossen haben. Unser Team möchte Ihnen für Ihr sehr freundliches Feedback danken.Vielen Dank, dass Sie das Pestana Grand für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen Gilberto GouveiaHoteldirektor

2/10 (非常に不満)

Markus

気になった点 : スタッフとサービス、施設のコンディションと設備
Das Hotel ist seine 5 Sterne nicht würdig weil Empfang sehr unfreundlich, servierpersonal ungeschult (ok für 3 Sterne), Gym schmuddelig mit alten Geräten & wenig bis keine Auswahl.
2023 年 7 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2023 年 7 月 25 日)
Sehr geehrter Herr Markus, wir danken Ihnen, dass Sie uns Ihre ehrliche Meinung zu Ihrem Aufenthalt mitgeteilt haben. Leider haben wir Ihre Erwartungen nicht erfüllt. Für entstandene Unannehmlichkeiten entschuldigen wir uns aufrichtig. Wir haben alle genannten Punkte zur Kenntnis genommen, sodass zeitnah Verbesserungsmaßnahmen eingeleitet werden können.Wir wissen es zu schätzen, dass Sie das Pestana Grand für Ihren Aufenthalt gewählt haben. Hoffentlich geben Sie uns bei einem späteren Besuch die Gelegenheit, unsere hohen Servicestandards unter Beweis zu stellen und Ihr Vertrauen zurückzugewinnen.Mit freundlichen GrüßenGilberto GouveiaHoteldirektor

8/10 (良い)

Tiziana

良かった点 : スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 7 泊滞在
Pestana Grand Hotelからの返信 (投稿日 : 2023 年 7 月 9 日)
Dear Mrs.Tiziana, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Patricio

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Personne très sympathique et professionnelle.
2023 年 7 月に 2 泊滞在
Pestana Grand Hotelからの返信 (投稿日 : 2023 年 7 月 9 日)
Cher Monsieur Patricio, Merci pour vos commentaires sur votre séjour au Pestana Grand. Nous sommes heureux d'apprendre que vous avez apprécié l'expérience et le service dévoué, attentionné et professionnel de notre équipe. Vos commentaires nous rendent fiers et nous incitent à améliorer continuellement notre service et à viser l'excellence.Ce fut un grand plaisir pour nous de vous accueillir en tant qu'invité. Nous tenons à vous remercier d'avoir séjourné au Pestana Grand et nous nous réjouissons de vous accueillir à nouveau bientôt.Cordialement,Gilberto GouvéiaDirecteur de l'hôtel

10/10 (非常に良い)

Peter

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ich war positiv überrascht.
2023 年 6 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2023 年 6 月 28 日)
Sehr geehrter Herr Peter, wir haben uns sehr gefreut zu hören, dass Ihr jüngster Aufenthalt im Pestana Grand erfreulich war und dass Sie ihn sehr genossen haben. Unser Team möchte Ihnen für Ihr sehr freundliches Feedback danken.Vielen Dank, dass Sie das Pestana Grand für Ihren Urlaub gewählt haben. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen.Mit freundlichen Grüßen Gilberto GouveiaHoteldirektor

4/10 (不満)

Joelle

カップルで旅行
気になった点 : 清潔度
Dans l’ensemble des prestations décevantes. La chambre est spacieuse, beaucoup de rangements et un balcon très agréable avec vue mer. Mais obligée de demander que le ménage soit fait de façon « normale » et se rendre compte que c’est fait de façon superficielle. Les installations sont un peu démodées mais bien entretenues. La situation au bord de la mer avec accès à la promenade du Lido est impeccable. Mais le vrai problème concerne la demi-pension. Le petit déjeuner est quelconque, des produits industriels sans goût. Le dîner sous forme de buffet est comparable à une cantine triste, les propositions sont standardisées pour une clientèle internationale. Peu de cuisine locale. Et l’impression de plats sans âmes et dépourvus d’assaisonnement. Nous avons après 3 jours renoncé à la demi pension déjà payée pour prendre PDJ et repas à l’extérieur. Notre absence durant plus de la moitié du séjour est passée inaperçue. Au moment du checkout aucune question, pas de feed-back. L’impression d’avoir été invisibles.
2023 年 5 月に 9 泊滞在
The Managementからの返信 (投稿日 : 2023 年 6 月 5 日)
Chère Madame Joelle, Merci d’avoir pris le temps de nous donner votre avis concernant votre récent séjour. Votre retour nous est essentiel pour améliorer la manière dont nous travaillons.Nous souhaitons vous présenter nos excuses pour ne pas avoir répondu à vos attentes concernant votre chambre. Nous travaillons avec les équipes d’entretien ménager et de maintenance afin d’accentuer les contrôles standards auxquels chaque chambre est soumise, afin d’éviter que de tels désagréments se reproduisent à l’avenir.Nous sommes sincèrement désolés que vous ayez été déçu de votre expérience gastronomique. Nous avons fait part de vos commentaires à notre Manager Nourriture et Boisson, et nous prenons actuellement les mesures nécessaires afin d’améliorer notre offre. Nous espérons que vous nous donnerez une nouvelle occasion de vous accueillir et de regagner votre confiance à l’avenir. Ce fut un réel plaisir de vous avoir comme hôte à Pestana Grand.Cordialement, Gilberto GouveiaDirecteur de L'Hôtel

8/10 (良い)

CONSTANCE

家族旅行
良かった点 : 清潔度、スタッフとサービス
A part la literie très mauvaise, l'hôtel est très bien. Le personnel est très aimable et attentionné que ce soit à la réception, au restaurant ou les femmes de ménage.
2023 年 5 月に 8 泊滞在
The Managementからの返信 (投稿日 : 2023 年 5 月 23 日)
Chère Madame Constance, Au nom de toute notre équipe du Pestana Grand, nous souhaitons vous remercier d’avoir pris le temps de nous donner un avis positif. Votre retour est crucial pour nous permettre de continuer à améliorer notre service et à anticiper les besoins de nos hôtes.Nous sommes heureux d’apprendre que nous avons répondu à vos attentes. Ce fut un réel plaisir pour nous de vous avoir comme hôte, et nous sommes impatients de vous accueillir à nouveau à Pestana Grand.Cordialement, Gilberto GouveiaDirecteur de L'Hôtel

10/10 (非常に良い)

Diane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Food at the hotel
Breakfast good. Evening dinner ok if you eat in one of the themed restaurants otherwise eat out.
2023 年 5 月に 2 泊滞在
The Managementからの返信 (投稿日 : 2023 年 5 月 23 日)
Dear Mrs. Diane, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent hotel - highly recommend.
Lovely hotel with great amenities. Excellent large room which was very comfortable. Beautiful gardens and quiet surroundings but about 1 hour walk to centre of Funchal. There is no hotel shuttle into Funchal - would be good if provided as buses are quite busy. Choice of restaurants was good and half board a good option although there are plenty of restaurants on the walk in to Funchal. There is no shuttle service from or to the airport - either taxi (€45 approx) or bus. Tea/coffee supplied on arrival but need to request after if more required as not automatically replenished. Overall would highly recommend if you are happy to walk or bus to Funchal when needed.
2023 年 4 月に 11 泊滞在
The Managementからの返信 (投稿日 : 2023 年 5 月 11 日)
Dear Mr. Stephen, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.We have taken note of all the issues mentioned so that improvements can be made in the short-term.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Rashmi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 10 泊滞在
The Managementからの返信 (投稿日 : 2023 年 4 月 28 日)
Dear Mr. Rashmi,We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Christopher

2023 年 4 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2023 年 4 月 21 日)
Dear Mr. Christopher, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Ann Valerie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location with everything you would need
2023 年 4 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2023 年 4 月 17 日)
Dear Mrs. Ann Valerie, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

8/10 (良い)

Joanne

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We particularly enjoyed the outdoor pool area and the hotel generally was lovely. The buffet restaurant was poorly organised for easy flow of guests. It was good to have alternative options. Some staff were excellent; others were possibly still being trained. If we asked for coffee, we needed to remember to ask for cups too! Our sea view room was beautiful and spacious. Please get rid of the plastic mattress protectors though - so uncomfortable.
2023 年 3 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2023 年 3 月 29 日)
Dear Mrs. Joanne, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Robert、Mansfield

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Madeira's a great spot to vacation and we thoroughly recommend the Pestana Grand Ocean Resort. It's in a quiet location - about 25 mins drive from the airport, so no flight noise and far enough away from the cruise ship dock to be impacted by their daily arrival - but still convenient for Funchal via bus or walking along the promenade. The staff were great and very friendly/helpful, the room we booked had a fine ocean view and was spotless. We'd certainly stay there again.
2023 年 3 月に 7 泊滞在
Sara Basilioからの返信 (投稿日 : 2023 年 3 月 21 日)
Dear Mr. Robert, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

8/10 (良い)

Steven

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 2 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2023 年 3 月 27 日)
Dear Mr. Steven, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive evaluation.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

8/10 (良い)

Richard

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good all around resort, if a little quiet and sedate for some. Could use another seafood restaurant nearby instead of a couple of miles away. Maybe not charge for every little thing. Still, we had a good stay.
2023 年 2 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2023 年 2 月 9 日)
Dear Mr. Richard, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Gregory

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean property, very friendly and helpful staff, fantastic food in terms of variety and quality. Amazing views over the sea, great location to set out from to explore Madeira and exceptional guest relations staff who can organise any service or excursion you like. Will definitely be back.
2023 年 1 月に 4 泊滞在
The Managementからの返信 (投稿日 : 2023 年 2 月 5 日)
Dear Mr. Gregory, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your stay. We look forward to welcoming you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Jayne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing hotel
This was an amazing hotel , great facilities … lovely staff who would do anything to make the stay comfortable . Great breakfast buffet which sets you up for the day
2023 年 1 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2023 年 1 月 30 日)
Dear Mrs. Jayne, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful Hotel
Terrific stay. Beautiful hotel. Sea view to die for.
2023 年 1 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2023 年 1 月 24 日)
Dear Mr. Anthony, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Joao

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
see the ocean and the sun born everyday
The Managementからの返信 (投稿日 : 2023 年 1 月 10 日)
Dear Mr. Joao, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. The views are really breathtaking for sunrise to sunset!Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Margaret

8/10 (良い)

Rohini、Alpharetta

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Stayed here during Christmas. The hotel is a little away from the city but probably has one of the best views. Lovely walking trail by the sea just as you walk out with some places to eat and tons of bars. We decided to go to Madeira during Christmas for its Christmas market since a lot of the other places are known to be closed on Christmas Day. The hotel staff is AMAZING and very helpful. They helped us arrange our excursions and we could not be happier. We were a large group too and they accommodated a lot of our requirements. The hotel is a little old and could do with a little upgrade. In all we had a great stay but given when we were there wished we had chosen something closer to the city of Funchal. Overall good hotel if views are what you are looking for.
The Managementからの返信 (投稿日 : 2023 年 1 月 5 日)
Dear Mr./Mrs. Rohini, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Gabriele Renate、Berlin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed our stay (2-weeks) in this great hotel, friendly team, very helpful. Weather was very warm at 23 celsius in November, often a bit windy in the afternoon. Great food, especially in the restaurants. If you need food for your soul, the church service in the English Church in Funchal is inspiring.
The Managementからの返信 (投稿日 : 2022 年 12 月 2 日)
Dear Mrs. Gabriele Renate, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

Charlton

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel has been the best hotel I’ve stayed in. I’ve traveled quite a bit but Pestana Grand has topped them all. From the moment you walk in you are made to feel very welcome. The ladies at the front are very professional and very polite. Check-in was really fast, smooth and very informative of the amenities of the property and the surroundings. The hotel room was large, clean and very comfortable. The restaurants are clean and well run with loads of dishes to choose from daily. All dishes are fresh and very tasty. I stayed 5 nights and wish I could of stayed longer, but I will be back next year. Great team work and well run hotel. Keep up the good work team Pestana.
2022 年 11 月に 4 泊滞在
Gilberto Gouveia からの返信 (投稿日 : 2022 年 11 月 21 日)
Dear Mr./Mrs. Charlton, Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon.Best regards,Gilberto GouveiaUnit Manager

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス
Alles soweit in Ordnung
2022 年 10 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2022 年 11 月 1 日)
Sehr geehrter Herr Robert, im Namen unseres gesamten Teams des Pestana Grand danken wir Ihnen, dass Sie sich Zeit genommen haben, uns ein positives Feedback zu geben. Ihre Meinung ist uns sehr wichtig, damit wir unseren Service weiter verbessern und uns gezielt auf die Bedürfnisse unserer Gäste einstellen können.Wir haben uns gefreut zu hören, dass wir Ihre Erwartungen erfüllt haben. Es war uns ein Vergnügen, dass Sie unser Gast waren und wir freuen uns darauf, Sie wieder im Pestana Grand begrüßen zu dürfen.Mit freundlichen Grüßen Gilberto GouveiaHoteldirektor

8/10 (良い)

Frank

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Høy standard, god mat.
2022 年 10 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2022 年 10 月 25 日)
Dear Mr. Frank, On behalf of our entire team at Pestana Grand, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand.Best regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

joan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a really good week at this hotel. Excellent value. Would happily return if going to Madeira again. Plenty of food choices. Never had problem getting subbed. Able to walk into Funchal. Near bus stop with regular bus every 10-15 minutes
2022 年 10 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2022 年 10 月 25 日)
Dear Mrs. Joan, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Madeira Getaway
The resort is in a lovely quiet location. Our room was very comfortable with a great sea view. All of the resort staff were very professional, polite and helpful. I would like to point out one member of staff who was very helpful, Carmina on the reception desk. There are lovely walks along the promenade but if you want to venture further afield the local bus stop and the tour bus stop is very near the resort. Staff at the resort will give you information about public transport. We bought a 5 day hop on hop off tour bus ticket, which took you into the centre of Funchal and other places of interest, this was very good value. There are taxis of course which are reasonably priced. The resort has a lot of facilities should anyone visiting there just want to stay around the resort. We went half board, which was good value for money. The buffet was good but my only criticism is that the vegetarian options were not clear enough in stating that they were vegetarian. Overall it is a great place to stay and I would most definitely recommend it.
View from room to outdoor pools.
View from room.
2022 年 9 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2022 年 10 月 18 日)
Dear Mrs. Gail Judd,Thank you for your feedback on your stay at Pestana Grand. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pestana Grand, and we look forward to welcoming you again soon.Best regards, Gilberto GouveiaHotel Manager

8/10 (良い)

Holger

良かった点 : 清潔度
2022 年 10 月に 7 泊滞在

10/10 (非常に良い)

Galyna

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good location, professional stuff, smart facilities, very delicious food with a lot of selections in buffet. Highly recommend.
2022 年 9 月に 7 泊滞在
The Managementからの返信 (投稿日 : 2022 年 9 月 14 日)
Dear Mrs. Galyna, We were delighted to hear that your recent stay at Pestana Grand was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Grand for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, Gilberto GouveiaHotel Manager

8/10 (良い)

Narinder

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 8 月に 3 泊滞在
The Managementからの返信 (投稿日 : 2022 年 8 月 31 日)
Dear Mr. Narinder,On behalf of our entire team at Pestana Grand Hotel, we would like to thank you for taking the time to provide us with an evaluation.It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand Premium Ocean Resort.Best regards,Gilberto GouveiaHotel Manager

10/10 (非常に良い)

robert

2022 年 7 月に 9 泊滞在
The Managementからの返信 (投稿日 : 2022 年 7 月 25 日)
Dear Mr. Robert, On behalf of our entire team at Pestana Grand Hotel, we would like to thank you for taking the time to provide us with an evaluation. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Grand Premium Ocean Resort. Best regards, Gilberto Gouveia Hotel Manager