Restaurant

Reviews of Hilton London Heathrow Airport Hotel

4 out of 5
Hilton London Heathrow Airport Hotel
Terminal 4 Heathrow Airport, Hounslow, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 666 out of 1006 reviews" "
Rating 8 - Good. 214 out of 1006 reviews" "
Rating 6 - Okay. 68 out of 1006 reviews" "
Rating 4 - Poor. 27 out of 1006 reviews" "
Rating 2 - Terrible. 31 out of 1006 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful. The staff go above and beyond for you. They really made my stay here absolutely wonderful.
Stayed 1 night in May 2024
Response from Amy on May 23, 2024
We were so happy to read your review Mary and learn of the positive stay you had! We look forward to welcoming you back in the near future. Kind regards

10/10 Excellent

LG

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in May 2024
Response from Amy on May 23, 2024
We are happy to know you had a great stay, thank you for your rating! Best regards

10/10 Excellent

Brian, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was comfortable and quiet. Short walk to terminal 4. One thing I would remark is that the restaurant was superb for an airport hotel.
Stayed 1 night in May 2024
Response from Amy on May 22, 2024
Many thanks for the wonderful review Brian. We are pleased to hear how impressed you were with our hotel! Kind regards

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Carol, Houston

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Amy on May 21, 2024
Appreciate the great scores Carol! Kind regards

10/10 Excellent

Alison, Glasgow

Great location
Stayed 1 night in May 2024
Response from Amy on May 20, 2024
Thank you Alison for your review! Kind regards

10/10 Excellent

Anthony

Traveled with partner
Liked: Amenities
Great location to terminals
Stayed 1 night in May 2024
Response from Amy on May 20, 2024
Thank you for reviewing our hotel Anthony! Best regards

10/10 Excellent

Julz

Great
Stayed 1 night in May 2024
Response from Amy on May 15, 2024
Thank you for taking the time to review Julz! Kind regards

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Walk from the airport
Stayed 1 night in May 2024
Response from Amy on May 15, 2024
Dear Jeff, we are thrilled our location was suited to your needs and hope you enjoyed the rest of your stay with us. Kind regards

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great start to any holiday
Stayed 1 night in May 2024
Response from Amy on May 14, 2024
Thank you for the positive comments David! Kind regards

8/10 Good

Olga

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect for being close to departure terminal. I do have a suggestion - It seems that the lobby and restaurant area are treated with 'scented' products. The smell is overwhelming. For those of us with reactive airways, this can cause asthma attacks and/or severe lung irritation. I suggest property managers look at options to minimize this issue. Thanks.
Stayed 1 night in May 2024
Response from Amy on May 13, 2024
Dear Olga Thank you for your review, we appreciate your feedback and your comments will be passed on to review further. We do hope you can join us again soon. Kind regards

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was very impressed by the attention given by your cafe service staff and chef. I have specific dietary requirements and the staff did their utmost to help me with being able to eat food that would not trigger a negative reaction. The chef came and talked with me - Kennedy- and it really made my day since this food issue is a difficult one to deal with when you travel. Thank you so much!
Stayed 1 night in May 2024
Response from Amy on May 13, 2024
Dear Roger, I am thrilled to learn the team were able to help you with your specific requirements and that you left feeling happy. We hope you can join again very soon. Kind regards

6/10 Okay

Jens

Traveled with partner
Liked: Cleanliness, amenities
Nice hotel. We were in the south west corner so room was uncomfortably warm and took some time to cool off. Room was clean. wash room left a lot to be desired as it cramped and no ventilation. Bottom line not worth the money
Stayed 1 night in May 2024
Response from Amy on May 13, 2024
Dear Jens, I am sorry to hear you experienced a couple of issues and that we could not fully exceed your expectations on this visit. Your feedback has been shared with the relevant managers to review further. It is only through such feedback that we can constantly improve our product and service. We hope you may still consider a Hilton property in the future. Kind regards

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well priced and accessible hotel.
Stayed 1 night in May 2024
Response from Amy on May 13, 2024
It is great to hear you found our hotel to you liking and hope you can join us again soon. Kind regards

10/10 Excellent

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For being next to a very large airport, I found the rooms very quite and peaceful.
Stayed 1 night in May 2024
Response from Amy on May 13, 2024
Dear Robert. thank you for your review, we are pleased you found our hotel quiet and comfortable and hope you will join again very soon. Kind regards

10/10 Excellent

XEQTIT

Liked: Staff & service, amenities, property conditions & facilities
Basically everything
Stayed 1 night in May 2024
Response from Amy on May 13, 2024
Delighted you enjoyed your stay, kind regards

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 2 nights in Apr 2024
Response from Amy on May 13, 2024
Thank you Simon, we are thrilled you were so impressed! Kind regards

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amy on May 13, 2024
Thank you for the rating Anthony! Best regards

8/10 Good

Renita

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great and convenient way to stay at the airport while waiting for a family who was coming in on a later flight. The rooms are on the smaller side, but that was my experience with the places I stayed in London. It was a longer walk than I expected, but that is also more about the whole UK than just the hotel. I would stay again.
Stayed 1 night in Mar 2024
Response from Amy on Apr 29, 2024
Dear RenitaThank you for your review, we are pleased that overall you enjoyed your time with us and that you would visit us again. Many thanks

4/10 Poor

Cecilia, Rancho Santa Fe

Traveled with family
Received a handicapped room instad of king
Stayed 1 night in Apr 2024
Response from Amy on Apr 29, 2024
Dear Cecilia I am sorry to hear you were not given a room as expected, i hope the team were able to make this right for you whilst still at the hotel and hope you will still consider a future stay with us. Kind regards

10/10 Excellent

Sanjeev

Stayed 2 nights in Apr 2024
Response from Amy on May 14, 2024
Thank you for the great scores Sanjeev! Many thanks

10/10 Excellent

Sanjeev

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed twice. Property is connected with Heathrow with tunnel. SO it is very convenient for central London connectivity.
Stayed 1 night in Apr 2024
Response from Amy on Apr 24, 2024
Thank you for sharing your review Sanjeev, we are pleased you found our hotel convenient and we look forward to your next visit! Kind regards

10/10 Excellent

RASMUS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely upgraded hotel. Staff was super friendly
Stayed 2 nights in Apr 2024
Response from Amy on Apr 24, 2024
Thank you for the positive review! We are delighted you had a great stay, best regards

10/10 Excellent

Richard

Stayed 1 night in Apr 2024
Response from Amy on May 13, 2024
Thank you Richard for your rating! Kind regards

10/10 Excellent

Amina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant and comfy room
Stayed 1 night in Apr 2024
Response from Amy on Apr 22, 2024
Thank you for sharing your rating Amina! Kind regards

10/10 Excellent

Stacia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amy on Apr 18, 2024
Thank you for your 5 out of 5 rating! kind regards

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had supper in the restaurant, the goats cheese salad was pretty good. The grilled salmon was superb, beautifully cooked. However the Sticky Toffee Pudding was poor, both the pudding itself and the sauce. It was only partially saved by the acceptable scoop of ice cream that came with it. A restaurant that can grill salmon perfectly yet permit such a poor dessert is a genuine puzzle to me.
Stayed 1 night in Apr 2024
Response from Amy on Apr 17, 2024
Dear Don, Thank you for your feedback, we appreciate your comments and also not sure why you found the pudding to be of poor quality. I will however pass your comments on for further reviewing from the kitchen team. We do hope you will continue to stay with us when next in the area. Best regards

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2024
Response from Amy on May 1, 2024
Thank you for the review Stephanie, we are pleased you had a great experience. Kind regards

10/10 Excellent

Andrew

Stayed 1 night in Apr 2024
Response from Amy on Apr 11, 2024
We appreciate the high rating Andrew! Many thanks

10/10 Excellent

Samuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this property. I hope to always stay here whenever I‘m in London
Stayed 1 night in Apr 2024
Response from Amy on Apr 9, 2024
Thank you Sam for the recommendation, we look forward to your next visit! Kind regards

6/10 Okay

Sergio, Plano

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel rooms are tired. No matter how hard the chambermaid cleans it, it looks old and filthy. New carpet for the whole common areas and rooms is extremely urgent. The Fitness Center is fine. The best area in the hotel.
Stayed 1 night in Apr 2024
Response from Amy on Apr 8, 2024
Dear Sergio Thank you for your review, we appreciate your feedback and take your comments on board. We are pleased you found our gym to your liking though. Best regards

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room getting dated Restaurant first class
Stayed 1 night in Apr 2024
Response from Amy on Apr 8, 2024
Thank you for choosing the Hilton London Heathrow, we are pleased you found our restaurant to be excellent. Kind regards

6/10 Okay

Gueye

Liked: Cleanliness, staff & service
Trop bien
Stayed 2 nights in Apr 2024
Response from Amy on Apr 8, 2024
Thank you for your review! Many thanks

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and smelt amazing too
Stayed 1 night in Apr 2024
Response from Amy on Apr 8, 2024
Thank you Joanna for the kind words, we are pleased you were impressed with our hotel! Kind regards

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight stay.
Response from Amy on Apr 8, 2024
Thank you Andrew for the great review! Best regards

10/10 Excellent

Neel

Traveled with family
Liked: Amenities
Great place
Stayed 2 nights in Mar 2024
Response from Amy on Apr 8, 2024
Thank you for your review! Many thanks

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!!!
Stayed 1 night in Jan 2024
Response from Amy on Apr 4, 2024
Thank you for the great review Manuel! Kind regards

10/10 Excellent

Fred

Stayed 1 night in Mar 2024
Response from Amy on Apr 22, 2024
Thank you for the high rating Fred! Kind regards

8/10 Good

LEE-ANN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I generally enjoyed the hotel very much, but had a disappointing experience at check out. When it was time to leave, I asked what was the best way to get from where we were (Heathrow T4) to Heathrow T5. I was informed of three options, including a shuttle bus that would be arriving in approximately 10 minutes. This was the quickest and easiest so we waited. After 30 minutes, no bus, at which point the front desk clerk said that the previous hour, it hadn't shown up. So now we were running behind for our internal flight. The clerk said she would call a taxi, and a luxury Mercedes with no obvious fair charged showed up. I asked, "is this the taxi," and she replied, "he will give you a ride." So in we went, got to T5, and was told the trip would cost 26 pounds. Needless to say, for a 10 minute trip, I thought this was expensive. Overall, I appreciate the front desk clerk may have been new, but I would suggest that staff communicate better with guests. At an airport hotel, when departing, all most of us want to do is get to the terminal quickly and at a reasonable cost (or free! we are staying right there). Please review this with your staff. Thank you, Lee-Ann Garnett
Stayed 1 night in Mar 2024
Response from Amy on Apr 2, 2024
Dear Lee-Ann, I am sorry to hear you felt let down i can understand how frustrated you may have felt. The receptionist was right in highlighting there are three ways to reach the different terminals, unfortunately on occasion the hoppa bus (not run by the hotel) is not always the most reliable option and something out of our control. The taxi cost are 25 for a standard car to a terminal, this also includes the Heathrow drop off charge. We will however share your feedback with the team and ensure everything is communicated properly to all our guests. We do hope you may consider a future stay with us as we would love the opportunity to welcome you back. Kind regards

6/10 Okay

Sarah

Traveled with family
Liked: Cleanliness
This property was great due to its walk ability to the terminal! We were in term 5 and walked into terminal 4 (non temp controlled but enclosed walkway and right out the front door of the hotel) took the free Heathrow train between terminals to get to terminal 5 (have to go to the 2/3 term and switch trams to 5). Lots of staff to help get around at the hotel and terminal. Breakfast at hotel was great and plenty. Hotel was just fine- nothing special; not the most updated, also not the least. Staff seemed distracted most of the time other than breakfast servers. Would use again for a quick in and out but not long stay
Stayed 1 night in Mar 2024
Response from Amy on Apr 2, 2024
Thank you for choosing the Hilton London Heathrow hotel, we are pleased that overall you enjoyed your time with us and found our location most suited for your needs. Kind regards

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Amy on Apr 2, 2024
Thank you Richard, we are grateful for your rating! Many thanks

10/10 Excellent

Tatiana, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a bath tub as per request, and an amazing comfortable normal size room, with normal size bed, and I could walk around the room, I absolutely LOVED IT, and from now on I am sooooooo staying at Hiltons wherever I go! Very happy with this room, very happy. Thank you!
Stayed 1 night in Mar 2024
Response from Amy on Apr 2, 2024
We are thrilled to hear how happy you were with your stay and delighted that you will continue to stay in Hilton hotels in the future! Best regards

10/10 Excellent

Andrea

Stayed 1 night in Mar 2024
Response from Amy on Apr 15, 2024
Thank you Andrea for the great rating!

4/10 Poor

Brianna

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
dining trays in the hallway with unfinished food, shower not very clean, room temperature control not working, furniture chipped
Stayed 1 night in Mar 2024
Response from Amy on Mar 25, 2024
Dear Brianna Thank you for your review, i'm sorry to hear you experienced some issues and hope that the team were able to resolve these for you whilst still at the hotel. If you wish to discuss anything further please get in touch directly. Kind regards

2/10 Terrible

Daniel

So useful to know there’s only a 6 minute walk into the terminal
Stayed 1 night in Mar 2024
Response from Amy on Mar 25, 2024
Dear Daniel, i am sorry to see the low rating you gave us but pleased you enjoyed our location. If you wish to share any further feedback we would be delighted to hear from you. Many thanks

6/10 Okay

Michaela

Stayed 1 night in Mar 2024
Response from Amy on Apr 11, 2024
Thank you for rating us Michaela.

10/10 Excellent

Libbie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Amy on Mar 25, 2024
Thank you for your rating Libbie, we are pleased you enjoyed your stay! Kind regards

10/10 Excellent

Manon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay and incredible soundproofing. You’d have no idea it’s an airport hotel. Restaurant is great too.
Stayed 1 night in Mar 2024
Response from Amy on Mar 18, 2024
Dear Manon, thank you for taking the time to share your feedback, we are thrilled you had a great stay. Many thanks

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient from airport and to underground. Nice restaurant in lobby
Stayed 1 night in Mar 2024
Response from Amy on Mar 18, 2024
Thank you Steven for the 5* rating and great comments! Kind regards

8/10 Good

Cheuk Heng Wallace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and nice bar and restaurant and quite neat and clean
Stayed 1 night in Mar 2024
Response from Amy on Mar 14, 2024
Thank you for your review, we look forward to welcoming you back very soon! Kind regards