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Reviews of Grand Central

3.5 out of 5
Grand Central
35 Renshaw St, Liverpool, England

Reviews

6.8
Rating 10 - Excellent. 16 out of 57 reviews" "
Rating 8 - Good. 19 out of 57 reviews" "
Rating 6 - Okay. 6 out of 57 reviews" "
Rating 4 - Poor. 4 out of 57 reviews" "
Rating 2 - Terrible. 12 out of 57 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Liv

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is no longer open!!! DO NOT BOOK!
Stayed 1 night in Oct 2021

2/10 Terrible

Holly

Traveled with family
Disliked: Staff & service
Avoid!
Avoid booking. We prebooked this hotel in December 2020 and on the day of our arrival I received a phone call from a member of the team explained our booking had been cancelled due to an alleged gas leak at the hotel. We were then promised an alternative at no addition cost by the hotel and that somone would advise us of the detail's. However, this did not happen. I called the hotel back who again promised someone else would be in touch within an hour. This did not happen. In the end we had to contact hotels.com for help and this was also not resolved. So would not book this hotel or use hotels.com.com again.
Stayed 2 nights in Oct 2021

2/10 Terrible

Leah

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Turned up to hotel after paying and told that hotel had been closed for months, did not refund or offer any alternatives. Travelled to liverpool on train so was stuck without hotle
Stayed 1 night in Dec 2020
Response from Marie on Dec 24, 2020
Sorry for the unpleasant experience you had with us, Leah! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Marie!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was shut!
Arrived at the hotel to find it was shut. The manager was present because there was a music gig happening at the venue and she told us that this wasn't the first time that OYO had sent people to the hotel while it was closed.
Stayed 1 night in Dec 2020
Response from James on Dec 15, 2020
Hi, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, James

8/10 Good

Shaun

Liked: Staff & service
Stayed 1 night in Sep 2020
Response from Charlie on Sep 17, 2020
Hi, Shaun! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Charlie

4/10 Poor

Matt, Stafford

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
OYO have listed the wrong pictures for standard and deluxe rooms so the room we thought we booked was not what we got (mis-sold). There’s no signs outside the hotel so it’s easy to miss. Walls are pretty thin so you can hear when next door makes a move and the pipe work under our room was constantly on so it sounded like our toilet was running all night. Really good location for the knowledge quarter/bold street so if the above doesn’t bother you, go ahead and book!
Stayed 1 night in Aug 2020
Response from Ammy on Aug 25, 2020
Hi, Matt! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

10/10 Excellent

Jake, Wrexham

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely central location (ideal for me) small but nice,clean room. Really friendly and helpful staff
Stayed 1 night in Aug 2020
Response from Ammy on Aug 18, 2020
Hi, Jake! We appreciate your valuable feedback. Looking forward to hosting you soon with a superb experience. Regards, Alex

2/10 Terrible

Michele

Disliked: Cleanliness, property conditions & facilities, room comfort
The first room they haves had not been cleaned! The second had no windows that opened the floor was sticky the bed was very uncomfortable! Asked about parking no one could give me any answers?? Found the whole experience very bad! Photos are of the first room!
Stayed 1 night in Aug 2020
Response from Bella on Aug 18, 2020
Apologies for the inconvenience caused, Michele! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Bella!

4/10 Poor

Lynne

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Oh dear
It was difficult to see how you got into the hotel as the doors were closed and the door was locked. When looking through the window the receptionist opened the door. It was obviously an old theatre in its day which was interesting. The twin bed room was small and difficult to move around without bumping into funiture. Although the bathroom was a good size the shower cubicle is tiny. The location was excellent however overall i do not think this hotel is good value for money and would not stay here again.
Stayed 1 night in Aug 2020
Response from Bella on Aug 4, 2020
Sincere apologies, Lynne! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Bella!

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and lovely hotel. Room was a little small but other than that it was amazing.
Stayed 1 night in Jul 2020
Response from Ammy on Jul 20, 2020
We appreciate your feedback, Jade! Hope to welcome you soon. Regards, James.

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Ammy on Jul 19, 2020
Hey, David! It is always good to see our guests happy. Such feedback helps us. Keep them coming. Regards, James.

10/10 Excellent

Rebecca, Warrington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great value for money stay in a beautiful old renovated building right in the centre of Liverpool. The staff on check in/out were really friendly and helpful and the room , although small was perfect for our needs and very clean. The en-suite bathroom was a good size, again clean and modern and had a great shower.
Stayed 1 night in Jul 2020
Response from Chris on Jul 16, 2020
Hi, Rebecca! Your kind words of appreciation always motivate us. We wish you an amazing day ahead! Regards, Chris

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ammy on Mar 14, 2020
We are grateful that you took time out to rate us highly, Gary! We feel blessed to have your love and support. Regards, Oliver

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location..only a 5 minute walk to station and the city...
Stayed 3 nights in Mar 2020
Response from Ammy on Mar 11, 2020
Thank you for your sweet words, Gordon. We hope to give you a consistent service every time. Regards, Ammy

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
I don't think it is clear that this hotel is above a nightclub....earplugs are provided for guests so they obviously know that there are noise issues. We got no sleep and did not enjoy the experience
Stayed 1 night in Mar 2020
Response from Ammy on Mar 12, 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Oliver

10/10 Excellent

Jones

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
very nice hotel and the staff are very nice also, the hotel is in good location 2 min walk from limestreet train station.
Stayed 1 night in Feb 2020
Response from Ammy on Mar 8, 2020
Hi, Jones! We appreciate your valuable feedback. That is what always motivates us to enhance your experience with us. Looking forward to hosting you soon with a superb experience further. Regards, Ammy

8/10 Good

Mr d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly recommended for the adventurous!
Initial reaction on arriving at the front door-“oh dear” as locked and no one around! However it all got better from then on! Enquires at Irish pub which is part of complex brought doorman who organised quick efficient check-in Efficient lift to 2nd floor but a wrong turn took me into a massive auditorium of a 500+ seat theatre!!! Seems the 50+ rooms have been constructed within the theatre building My single room was small but had everything I needed including a full size wardrobe and big wall mounted TV NB room only serviced if you leave appropriate hanger on door Brekky served in bar - ? under theatre stage was huge and terrific ambience The whole place is full of sculpted metal- often enamel covering Quite an experience but not to everyone’s taste although a bit Lennonesque in nature Thoroughly recommended for the adventurous
breakfast table
huge brekky included in my deal
Stayed 2 nights in Feb 2020
Response from Ammy on Mar 3, 2020
Thank you for your feedback. We have shared the same with our concerned team and necessary changes towards improvement will be taken from our end. Regards, Ammy

2/10 Terrible

Pauline

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid avoid avoid
Awful. Charged £126 for a tiny single room. I was bitten on my ankle within 10 mins of being in the room. Ear plugs by the kettle. Credit card swipe needed “in case the room was trashed”! Very noisy fan / extractor in the ceiling which could not be turned off meaning an awful night’s sleep. All in all a horrible experience which I will not be repeating.
Stayed 1 night in Feb 2020
Response from Ammy on Feb 28, 2020
Hi, Pauline! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Joey on Feb 24, 2020
We appreciate your feedback, Abigail! Have a wonderful day ahead :) Regards, Joey

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Absolutely brilliant, would recommend this hotel clean, friendly staff good food. The staff were excellent nothing was too much trouble. In a great area too central to everything. Deffo stop again 😁
Stayed 2 nights in Feb 2020
Response from Joey on Feb 24, 2020
Hi, Tracey! We appreciate your valuable feedback. That is what always motivates us to enhance your experience with us. Looking forward to hosting you soon with a superb experience further. Regards, Joey

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great & Grand
Lovely hotel in a great area. The staff were lovely and welcoming and the building is beautiful. There is the irish pub next to it which can be full of karaoke lovers but the windows of the hotel are great so you don't hear much.
Stayed 2 nights in Feb 2020
Response from Ammy on Feb 22, 2020
Hi, Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Ammy.

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible and waste of money
They rang to say i couldn't stay because under 18 in party plus they wont give me a refund, never use this hotel if got kids
Stayed 1 night in Feb 2020
Response from Ammy on Feb 22, 2020
Hi, Joseph! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Ammy.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing but praise for this place. Can’t fault anything. excellent 👌
Stayed 1 night in Feb 2020
Response from Ammy on Feb 21, 2020
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 Good

Abigail, Cumbria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff. Ideal location for sightseeing. Great breakfast all in all well worth the money.
Stayed 1 night in Feb 2020
Response from Ammy on Feb 20, 2020
Great to hear this, Abigail! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Clean, comfortable and convenient.
The room was excellent value for money. It was pleasantly decorated and was comfortable and clean. Most staff were pleasant and helpful. It would most suit a group of friends or couples. An excellent base for going out and exploring restaurants and pubs.
Stayed 1 night in Feb 2020
Response from Ammy on Feb 20, 2020
Hey, Helen! Thanks for your feedback as it has been shared with the relevant team, they will look into this concern and will surely improve accordingly. Regards, Ammy.

2/10 Terrible

Chloe, Wirral

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I am not happy at all with my stay at this hotel I stayed on 13th February until 14th February. Firstly , when I arrived in my room the beds where all a mess and hadn’t been changed , room looked like it hadn’t even been cleaned & looked as though someone was still staying in there. Also , I left my bag in the hotel with a couple of items I had bought for me as gifts when I came back to collect my bag which the hotel had. Once I arrived home I noticed two of my gifts weren’t even in the bag that they were in originally. I have a feeling the cleaner or a member of staff have took these items which were of high value to me and were gifts I am very very upset and disappointed in this. I will be leaving a bad review as I have had items stolen in your hotel by member of staff / cleaner. I hope you can sort this issue for me. Kind Regards
Stayed 1 night in Feb 2020
Response from Ammy on Feb 15, 2020
Hi, We deeply regret the unpleasant experience, Chloe! We have shared the feedback with our concerned team to ensure better services in the future. Hope to serve you better in the future. Regards, Ammy.

2/10 Terrible

Carly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ammy on Feb 15, 2020
Sincere Apologies, Carly! We are disappointed to see that our guest is dissatisfied with our services, however, we would love to understand the reason behind the issue you have faced to enhance your experience with us. Hope to hear from you shortly :) Regards, Ammy.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Beautiful building with a lot of history. Cosy room warm and friendly atmosphere
Stayed 1 night in Feb 2020
Response from Ammy on Feb 13, 2020
Hey, Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Ammy.

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rooms comes with free ear plugs (go figure). You have to tell them specifically that you want the rooms to be cleaned otherwise they will not clean it. If you can change in the toilets you probably can join the circus.
Stayed 2 nights in Jan 2020
Response from Cheshta on Feb 3, 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

8/10 Good

James

Stayed 1 night in Jan 2020

6/10 Okay

Erik

Traveled with group
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Ammy on Dec 7, 2019
Hi, Erik! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

10/10 Excellent

darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ammy on Dec 7, 2019
Hey Darren, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff were friendly. The breakfast was very nice and served until 11.30am. Location is great right up from the Lime Street Station and close to City Centre / 10 walk from Docks. The room itself wasn’t too big but sufficient. The bed wasn’t great quality and very soft which wasn’t great for my back. The shower was lovely. The walls were thin so you could hear doors banging, people talking, suitcases rolling on floor above etc. Overall it was a stay that could’ve been a little more comfortable but sufficiently met our needs for the weekend away.
Stayed 2 nights in Nov 2019
Response from Peter on Nov 25, 2019
We're glad you enjoyed your stay with us.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brill
Stayed 1 night in Nov 2019
Response from Peter on Nov 25, 2019
We're glad you enjoyed your stay with us.

10/10 Excellent

JANE

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Central Hotel don’t miss out
Very friendly staff Very helpful nothing was too much trouble Quirky and lively at the weekend Quirky and quiet during the week Breakfast was fantastic freshly cooked to order Would definitely come back again
Stayed 3 nights in Nov 2019
Response from Peter on Nov 25, 2019
We're glad you enjoyed your stay with us.

10/10 Excellent

Gordon

Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Sep 2019
Response from Hotel reception team on Oct 1, 2019
thankyou for your review. we hope to see you again in the future.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a bit worried at the start because of the music going on but it stopped early
Stayed 2 nights in Sep 2019
Response from peter on Sep 17, 2019
We're glad you enjoyed your stay.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky.
Interesting old building with reception desk reminiscent of a theatre box office. Friendly and helpful staff. Unusual decor in the bar. Unusual to find earplugs by the kettle. There was music audible in the bedroom coming from the bar but it didn't trouble me. Room clean and spacious. Excellent breakfast available and unlike comments in other reviews, there definitely is a choice available with juice and tea or coffee. Possibly not a hotel to everyone's taste but I thought it was great.
Stayed 2 nights in Aug 2019
Response from Peter on Sep 12, 2019
Many thanks for your review Tina, we're glad you enjoyed your stay with us.

8/10 Good

Caran

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would return
Weekend with friends. Two of us had rooms here. Reception area seemed weird at first due to booth but staff helpful and friendly. Rooms clean, mine badly organised, room 4, had to put kettle on floor to plug in. But room 3 seemed fine. Breakfast was good with reasonable choice.
Stayed 2 nights in Aug 2019
Response from Peter on Aug 14, 2019
Hi Caran, we're glad to hear you enjoyed your stay with us.

8/10 Good

Gregory

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a fantastic time! A pity it rained 2 days out of 3
Stayed 2 nights in Jul 2019
Response from Georgie on Aug 2, 2019
Thank you for taking the time to leave us a review. We are glad you enjoyed your stay with us and we hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Georgie on Jul 14, 2019
Thank you for taking the time to leave us a review, we're glad you enjoyed your stay with us. We hope to see you again soon, thanks.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very good location, has bars and resturants on site, which is great if u r a "party animal" not so good for sleeping! Music very loud till late, in the room allocated to me. Breakfast is only fried, good, but no other option, no juice, cearal, or continental. No room maid service, fine but offer of more tea, coffee, milk etc
Stayed 2 nights in Jun 2019
Response from Georgie on Jul 14, 2019
Thank you for taking the time to leave us a review, we're glad you enjoyed your stay with us. We hope to see you again soon, thanks.

8/10 Good

Felipe, London

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture is captivating and the staff are so welcoming and made sure i was happy at all times
Stayed 2 nights in Jun 2019
Response from peter on Jun 25, 2019
we're glad you enjoyed your stay with us

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2019
Response from tony on Jun 20, 2019
thank you for taking the time to leave a review about your stay. we hope you come and stay with us again

10/10 Excellent

Paul, Hereford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb for the price. Clean, comfortable, handy location and fabulous staff!
Stayed 1 night in May 2019
Response from peter on May 9, 2019
Hi Paul, we're delighted you enjoyed your stay with us, Peter @ Grand Central Reception

6/10 Okay

Cesar

Liked: Staff & service, property conditions & facilities, room comfort
Excelente ubicación. Amabilidad. Algunas fallas...
Excelente y muy amable atención personal en recepción. La habitación fue cómoda y estaba en muy buenas condiciones. Desafortunadamente no realizaron servicio de limpieza de habitación. Por las noches (en fin de semana) el ruido del bar anexo fue una molestia.
Stayed 2 nights in Mar 2020
Response from Ammy on Mar 15, 2020
¡Perdón por la molestia que enfrentaste, Cesar! Hemos marcado una nota por la experiencia que tuvo esta vez. Tenga la seguridad de que nos esforzaremos por garantizar una estancia agradable con nosotros en el futuro. Saludos, Oliver

8/10 Good

Verified traveler

Liked: Staff & service
traffic ,city center and restaurant are near by. Staffs are nice and a lot of things they take the initiative to help
Stayed 3 nights in Feb 2020
Response from Ammy on Feb 21, 2020
Hey, Thanks for making our day by your charming words. Glad you liked our services. Regards, Ammy.

2/10 Terrible

expedia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rummet är jätte lite och smutsig jag rekommendera inte
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 24, 2019
Hej, ledsen för problemet. Vi har vederbörligen noterat din feedback och säkerställer bättre tjänster i framtiden. Ha en trevlig dag framöver :) Hälsningar, Cheshta

6/10 Okay

Martin Herring

Liked: Cleanliness, staff & service
Rent og greit
Sentral beliggenhet, hyggelig mottakelse. Greie rom. Litt slitne rom. Senga ikke den beste. Greie fasiliteter til en billig penge.
Stayed 2 nights in Nov 2019
Response from Ammy on Dec 10, 2019
Hei Martin! Vi er ekstremt unnskyldende for problemer som er forårsaket. Din tilbakemelding er blitt behørig bemerket, og vi vil arbeide kontinuerlig med å sikre bedre opplevelse videre. Hilsen Ammy.