季節限定屋外プール、営業時間 9:00 ~ 18:00、カバナ (有料)、プール パラソル

ヴァージン ホテルズ ラスベガス、キュリオ コレクション バイ ヒルトンの口コミ

4.5 out of 5

口コミ

8.6

非常に良い

評価 10 - 6976 件の口コミ中 4227 件が非常に良い" "
評価 8 - 6976 件の口コミ中 1442 件が良い" "
評価 6 - 6976 件の口コミ中 647 件が普通" "
評価 4 - 6976 件の口コミ中 360 件が不満" "
評価 2 - 6976 件の口コミ中 300 件が非常に不満" "

9.2/10

清潔度

8.8/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

Shoko

2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Shoko,It was an honor having you as our guest, and we hope to welcome you back soon to Virgin Hotels Las Vegas!

8/10 (良い)

DAIZOH

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Daizoh,Thank you for staying with us at Virgin Hotels Las Vegas! We trust you had a fun time while in town, and hope to welcome you back soon.

10/10 (非常に良い)

??

良かった点 : スタッフとサービス、施設のコンディションと設備
初めてのアメリカ旅行にこのホテルを選んで正解だったと思えるくらい、広くて快適でオシャレで最高でした!目的地として訪れても良いくらいだと思いました。
General Managerからの返信 (投稿日 : 2024 年 2 月 1 日)
It is wonderful to know that you had an excellent experience with us! We're thrilled you were comfortable during your visit, and we appreciate you giving us a perfect rating. Thank you for your review, and we hope to welcome you back in the future.

10/10 (非常に良い)

Mari

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Mari,It was a pleasure having you as our guest, and we hope to welcome you back soon to Virgin Hotels Las Vegas!

8/10 (良い)

Takeshi

良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
A little noisy.
2023 年 9 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 9 月 4 日)
Dear Takeshi, Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! That said, your comment about noise is understood, and we'll be sure to discuss it internally to determine ways of improving our guest experience in this respect. It was a pleasure having you here, and we hope you enjoyed your time in Las Vegas.

8/10 (良い)

Mika

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
部屋は清潔で静か。明るさも十分。広さも適当。冷蔵庫は課金式のもののみ。収納が少ないかな。シャワーは、ハンドシャワーと上からのシャワーの両方があり使い勝手が良い。水量はまぁまぁ。ボディーシャンプー、シャンプー、コンディション、石鹸、ボディークリームは、旅行用の小さなものが備わっている。掃除の際に補充あり。水は300ml程度のペットボトルの無料で毎日差し入れあり。氷は同じ階に氷マシンがある。
2022 年 9 月に 12 泊滞在
General Managerからの返信 (投稿日 : 2022 年 10 月 13 日)
Dear Mika,We thank you for taking the time to share your experience! It makes us happy to be appreciated for our housekeeping efforts and room amenities. At Virgin Hotels Las Vegas, Curio Collection by Hilton, we will always go the extra mile to ensure our guests have everything they need for a great stay. We look forward to making your next one five-star worthy!

10/10 (非常に良い)

WANGYANG

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 6 月に 13 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
トイレのドアがシャワーのドアと距離がなく使いずらかった。
2022 年 2 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2022 年 2 月 26 日)
It was a pleasure hosting you at Virgin Hotels Las Vegas, Curio Collection by Hilton! We're glad your overall stay was pleasant, and we apologize for any issues with the bathroom. We'll pass your comments along to our staff for further review, and we invite you to stay with us again should you be back in the area.

10/10 (非常に良い)

???

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
サービスも充実していて、とても素晴らしいホテル。部屋も広くてキレイでした。 ただ、レストランやカフェのBGMがどこも賑やかで、仕事をしたり穏やかにくつろげる空間も欲しいと思った。
2022 年 1 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2022 年 1 月 21 日)
Thank you for taking a moment to leave such an excellent rating of your time with us at Virgin Hotels Las Vegas, Curio Collection by Hilton. We are thrilled to hear our spacious and spotless accommodations, as well as our attentive service, impressed you. The next time that you are in the area, we hope you will consider coming back to see us again!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 6 月に 3 泊滞在
Josh Jからの返信 (投稿日 : 2021 年 6 月 25 日)
Dear valued guest, Thank you for taking the time to review Virgin Hotels Las Vegas. We are pleased you chose to stay at our resort. Your patronage is greatly appreciated and we hope to see you again soon. Cheers! Josh

10/10 (非常に良い)

Nicole

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

C.

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked that the property had a great concert venue on site.
2024 年 4 月に 1 泊滞在

8/10 (良い)

stephanie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was great, as were rooms. Casino was a bit smokey - common for casinos. It’s a hike to the strip through areas that seem a little sketchy - better to grab a ride share than walk.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Gabriela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean, attentive staff
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Virginia

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really great hotel. Peaceful away from strip.
2024 年 5 月に 2 泊滞在

6/10 (普通)

Stefan

グループ旅行
High fee, 100$ per day deposit, credit card blocked multiple times, Hotel partially closed due to corporate events…
2024 年 5 月に 9 泊滞在

10/10 (非常に良い)

Janice

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Janice,It was a pleasure having you as our guest and we look forward to welcoming you back to Virgin Hotels Las Vegas!

10/10 (非常に良い)

Mecca

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice property!! The staff was very friendly, the hotel was pretty clean, and the rooms are extremely nice and modern. The pool and amenities were the beat part for the price of the hotel.
2024 年 5 月に 3 泊滞在

8/10 (良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No microwave in room! No refrigerator it was full of drinks that you can buy. A soda was 6 dollars .
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Marilyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was clean and a good smell, would recommend this place.
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Melissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Melissa,Your amazing score means the world to us! Thank you for choosing to stay at Virgin Hotels Las Vegas, and we look forward to your return.

10/10 (非常に良い)

Patrick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great, thx !
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Patrick,Thank you! We're glad you had a five-star stay at Virgin Hotels Las Vegas, Curio Collection by Hilton, and we look forward to welcoming you back!

8/10 (良い)

Elisa

良かった点 : 清潔度、施設のコンディションと設備
Everything was great until I had to deal with the lost and found staff. I left a bag there and were super rude and stated they didn't have it, when someone prior that I had talk to confirmed they had it. First gentleman that confirmed my bad was left was great. But when i had to pick up they were plain rude to me.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Elisa,Your feedback is invaluable to us, and we appreciate you taking a moment to let us know about your experience. While we are pleased your visit was great overall, we apologize for any concerns with our team's service. We will share your comments to identify how we can provide service that aligns with our high standards going forward. Please reach out to us again offline so we can gather more information regarding your bag. Thank you for staying with us, and we look forward to hearing from you soon.

6/10 (普通)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Very clean, but essentially no room amenities, not even a coffee pot.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear John,Thank you for your feedback regarding your recent stay with us. The amenities in our accommodations vary depending on room type, and we regret any inconvenience that caused. Details about our room types are found on our website. Your input is valued and we hope for a chance to make your next visit a better one.

10/10 (非常に良い)

Linda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great !
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Linda,Thank you for choosing Virgin Hotels Las Vegas, Curio Collection by Hilton! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

10/10 (非常に良い)

Dulce

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed stay, mini fridge only had snacks no room for other stuff, and you couldn’t touch anything or they charge you. But room was cute and clean.. staff was nice!
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Dulce,We always appreciate hearing from our guests. It's great to know that our clean rooms and friendly team members impressed you. However, we apologize for any inconvenience with the fridge, and we'll take your comments into consideration as we continue making improvements for our guests. It was a pleasure having you here, and we hope to welcome you back soon for another terrific experience.

10/10 (非常に良い)

Diane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were great. I would recommend is that the concierge department be closer to the front desk area. It is quite a walk for anyone who is handicapped. The same for the ride share pic up and drop off. However the outside staff was quite accommodating for that and took care of us right at the front door. The property is quite large with a great choice of dining experiences. The store next to Dunkin Donuts should have an option of distilled water for quests who need it for CPap and BiPap units. There is a CVS across the street for that but if you are handicapped that is not an option. We very much enjoyed our stay there and it will definitely be an option on our next visit.
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Diane,Thank you for your thoughtful feedback and kind words about our team. We appreciate your suggestions and we'll consider ways to improve accessibility. We're glad our outside staff could accommodate your needs. We're delighted you enjoyed our dining options and overall stay, and we look forward to welcoming you back to Virgin Hotels Las Vegas, Curio Collection by Hilton on your next visit.

8/10 (良い)

Sarah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our stay here. The food in these restaurants is delicious, especially the kitchen with breakfast 24 hours and shakes and such! Workers were on strike when we came so it was a bit loud. Overall good stay and not a long walk to the strip but we uber'd sometimes.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Sarah,Thank you for staying with us and taking the time to share your thoughts. We're glad our delicious food and proximity to the Strip worked well for your trip. However, we apologize for any issues with noise, and we appreciate your patience. Should you be in the area again, please come back to see us.

4/10 (不満)

James

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lost all its character. Room clean but common areas dirty. Pool was dead. Limited restaurant choices.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear James, Thank you for sharing your review. While we are happy you found your room clean, we are disappointed that the common areas and pool did not meet your expectations. Your feedback is valuable to us as we strive to enhance our overall guest experience, and we will relay your comments to our team members to ensure any opportunity to improve is seized. It was our pleasure to welcome you, and we hope to change your perceptions in the future.

10/10 (非常に良い)

Matt

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Matt,It's an honor to receive your high rating! Thank you for being our guest, and we look forward to your return to Virgin Hotels Las Vegas!

10/10 (非常に良い)

Victoria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved it!
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Victoria, Thank you for your perfect rating! It was such a pleasure having you here, and we are delighted you thoroughly enjoyed your experience. We hope to welcome you back on your next trip to Vegas!

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Recent updates great. Free parking great. Pool.with sand beach!
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear James,From our convenient parking options to our relaxing pool area, we are so happy to know that you enjoyed everything about your time with us. Thank you so much for the perfect rating and we hope to see you again soon.

8/10 (良い)

Claudia、Redondo Beach

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I loved that this is a very nice hotel and it includes self parking… they have not been but by the corporate greed bug and charge for parking.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Claudia,We're delighted to hear that you enjoyed your stay at our hotel and appreciated the convenience of our self-parking option. Providing value to our guests is important, and we're glad our approach aligns with your expectations. We look forward to welcoming you back to Virgin Hotels Las Vegas, Curio Collection by Hilton, for another enjoyable experience.

8/10 (良い)

Heather

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall, we had a nice stay. The grounds are a little confusing - there are three pools spaced apart and it took a day and a half for us to figure out how to get to the main pool. The hotel isn’t super fancy but it’s clean and quiet and off the strip which is perfect for us.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Heather,Thank you for sharing your experience with us! We apologize for any confusion regarding the layout of the pools and will work on improving signage for better navigation. We're pleased to know that you appreciated our clean and quiet atmosphere and our location off the strip. Your feedback is valuable, and we hope to welcome you back to Virgin Hotels Las Vegas, Curio Collection by Hilton for another enjoyable stay in the future.

4/10 (不満)

Darelle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There were disgruntled employees protesting on the property. They were yelling insults to the guests, including myself - I took video of them accusing me of supporting an exploitative company. This is the reason for my 2 star review rating. I came here to enjoy my vacation. I did not want to be screamed at by protestors that currently or formerly represented this company. So that begs the question, does Virgin hotels really mistreat their staff?
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Darelle,What you have shared is not indicative of the top-notch hospitality we aim to provide our guests, and for that, we apologize. It is always our goal to create a comfortable and welcoming environment, for our guests and our employees. We are sorry this negatively impacted your stay. Please feel free to reach out to us at any time so we may fully address any concerns you have. The next time your travels bring you to Las Vegas, we hope you will revisit us for a stay that is nothing short of exceptional.

6/10 (普通)

Nerio

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 3 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Nerio,Thank you for staying with us at Virgin Hotels Las Vegas. If you would like to share any comments of areas we can be doing better, please do not hesitate to reach out to us offline. It was a pleasure having you as our guest, and we hope to welcome you back soon for an even better experience.

10/10 (非常に良い)

Leila

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Leila,It brings us joy to see that you had a positive experience during your recent stay with us. Should your travels bring you back our way, we hope to welcome you back to Virgin Hotels Las Vegas.

10/10 (非常に良い)

Francine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Francine,Thank you for the five-star rating! Our team looks forward to welcoming you back for another fantastic stay at Virgin Hotels Las Vegas, Curio Collection by Hilton!

10/10 (非常に良い)

Björn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 7 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Björn,It was a pleasure having you as our guest, and we hope to welcome you back soon to Virgin Hotels Las Vegas!

10/10 (非常に良い)

Jose

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
!
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Jose,Thank you for providing your five-star review of Virgin Hotels Las Vegas, Curio Collection by Hilton. We look forward to welcoming you back for another exceptional experience!

10/10 (非常に良い)

Regina

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is outstanding, it’s spotless, the rooms are huge and clean. Very modern. The casino is big and fun. There’s a lot of food options, a convenience store. The staff and hotel check in is easy and fast, super friendly . The property is beautiful. Vegas the city and area has just gone downhill.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Regina,Thank you for your detailed review of Virgin Hotels Las Vegas, Curio Collection by Hilton! We're thrilled that you found our property outstanding, with spotless and spacious rooms that boast a modern design. It's also fantastic that you enjoyed our casino, friendly team members, and culinary options. It was a pleasure having you here, and we hope to provide you with a sanctuary of excellence once again on your next visit.

10/10 (非常に良い)

Isha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Isha,No words necessary as your amazing score says it all! It was an honor having you as our guest, and we hope to welcome you back the next time you are in town.

8/10 (良い)

Elizabeth

出張
良かった点 : 清潔度、施設のコンディションと設備
The room was very comfortable! I only stayed over night and couldn’t take advantage of any of the resort amenities due to my short stay. Didn’t love the $50 resort fee, since I checked in at 9pm and checked out at 9am.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Elizabeth,We appreciate your feedback, and we're glad our comfortable rooms were to your liking. Please note that our resort fee is listed online for your convenience. It includes high-speed internet, in-room streaming, 2 bottled waters, and other benefits. Nevertheless, it was a pleasure having you here, and we hope you will consider returning next time you're in Vegas so you may explore all that we have to offer.

8/10 (良い)

Vanessa

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The front desk staff was OK. They just have you waiting for too long just to look for availability, but otherwise the location was great. The amenities within the hotel casino was fabulous. I would definitely come back to this hotel again.
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Vanessa,Thank you for choosing Virgin Hotels Las Vegas, Curio Collection by Hilton and sharing your feedback. We are pleased you enjoyed our excellent location and amenities during your recent stay. However, we are disappointed to hear about the wait time at the desk and will work on improving efficiency. Our team members look forward to welcoming you back again for another fabulous visit!

10/10 (非常に良い)

Sofia

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Hotel Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Sofia,Thank you for staying with us at Virgin Hotels Las Vegas! We are pleased to see you had a great time with us and we hope to welcome you back soon.

10/10 (非常に良い)

Md

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
It was a great experience to stay in this hotel.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
It was our pleasure to welcome you to Virgin Hotels Las Vegas, Curio Collection by Hilton! We are delighted that you had a fantastic experience, and we look forward to going above and beyond for you again on your next Vegas getaway.

10/10 (非常に良い)

Yean J.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly and clean
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Yean,Thank you for choosing Virgin Hotels Las Vegas, Curio Collection by Hilton! We're glad our attention to cleanliness and service impressed you, and we look forward to your next visit.

6/10 (普通)

Carol

家族旅行
良かった点 : 清潔度、スタッフとサービス
The staff was very helpful.
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Carol,Thank you for sharing your feedback on your recent visit. It's rewarding to know that our team provided valuable assistance during your stay. If there is anything we can do to ensure your next stay is even more enjoyable, please let us know.

4/10 (不満)

Yabo

良かった点 : 清潔度
気になった点 : スタッフとサービス
I experienced poor customer service from a male representative when I checked into the hotel and called room service on May 14th. I had lost my iPhone charger at the airport and needed to charge my phone before a midnight departure. When I inquired about borrowing a charger, he informed me that it was not possible to borrow one from the hotel, including the front desk, literally he said nobody can let me charge at all. However, when I called room service again later, a female representative advised me that there were multiple charging stations on the ground floor.I felt disregarded as a customer. It seems necessary for the staff, particularly this representative, to be better informed about the hotel's facilities and to offer a more empathetic response to guest inquiries. Additionally, I had requested a quiet room during check-in, but the front desk staff dismissively assured me that all rooms were quiet. Contrary to their assurance, I was placed in a connecting room where noise from next door, including music, was clearly audible until 1 AM. This experience left me feeling neglected and underscored the need for the hotel staff to be more knowledgeable and considerate of guest needs.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Yabo,Your feedback is valuable as it helps us improve. Please accept our apologies for any concerns about noise and for any disappointment with the service you received. We'll speak with our team to ensure the necessary corrective actions are taken, and we hope you'll consider staying with us again should you be back in the area.

10/10 (非常に良い)

Savannah、albuquerque

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved the property was well maintained, everyone was friendly, location was great and easy check in / out
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Savannah,Thank you for your kind words! We're delighted you enjoyed our well-maintained property and convenient location. It’s also great to know that our friendly team members and check-in and check-out processes added to the ease of your stay. We look forward to welcoming you back to Virgin Hotels Las Vegas, Curio Collection by Hilton for another excellent experience!