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Reviews of OYO Hotel and Casino Las Vegas

3.5 out of 5
OYO Hotel and Casino Las Vegas
115 East Tropicana Avenue, Las Vegas, NV

Reviews

6.0
Rating 10 - Excellent. 1471 out of 6671 reviews" "
Rating 8 - Good. 1177 out of 6671 reviews" "
Rating 6 - Okay. 1255 out of 6671 reviews" "
Rating 4 - Poor. 1179 out of 6671 reviews" "
Rating 2 - Terrible. 1589 out of 6671 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

KAP

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The pool had no heat just from the sun and it was the 1st time in my many stays that I had to pay for parking
Stayed 2 nights in May 2024

10/10 Excellent

Katie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet!
Stayed 5 nights in May 2024

10/10 Excellent

Isidra

Liked: Cleanliness, staff & service, property conditions & facilities
The plce was not super busy. Nice and relaxing
Stayed 3 nights in May 2024

8/10 Good

Ena

Stayed 2 nights in Mar 2024
Response from OYO Reservations Dept. on May 23, 2024
Please come see us again soon!

2/10 Terrible

Jeffrey

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property reeks of cigarette smoke. We hate cigarettes! Our room smelled like smoke and then they tried to charge us for smoking in our room!!! It is unbelievable. Worst hotel ever.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 23, 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

8/10 Good

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The entire staff was great, front desk & housekeeping had zero issues. Extremely friendly and helpful my entire stay & the hotel itself was pretty clean. The only drawbacks during my stay was the fact that the elevator button on the 3rd floor didn’t work for some reason, so we had to take the stairs, which is fine since it isn’t a higher floor. And the demolition next door is a little noisy in the morning if you’re directly facing it, but it wasn’t a dealbreaker. This is my second time staying here, for the price is definitely worth it.
Stayed 5 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

8/10 Good

Salvador

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The elevator was by far the worst thing about the Oyo. One functional elevator for an entire floor of rooms, you’re talking half an hour sometimes to get up and down to your room. Same thing for the parking garage elevator, only one worked. Aside from that, dining options were kind of limited, hooters was the only thing open late. The cafe closes way too early, we went for EDC and wouldn’t get up till later, a cup of coffee would have been nice but we had to go off property to get anything worthwhile. Guess we can’t expect much for a cheaper rate and booking later than we should have.
Stayed 5 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
We want to personally apologize that the hotel did not meet your expectations.

6/10 Okay

joshua

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
For being a hotel and casino in Vegas I expected more. There were cracks in the doors chunks missing from the door jam like someone forced it open. The AC was broken in our room. Called there maintenance twice went to the front desk about it. Nothing. It's Vegas it's hot you need ac. But I guess this is there marketing trick to get ppl out of the rooms and into the casino. Won't be back.
Response from OYO Reservations Dept. on May 23, 2024
We are sad to read that our service was a disappointment during your last stay. We take great pride in delivering excellent service. Unfortunately we failed to exceed this expectation and for this, we are truly sorry.

2/10 Terrible

Ilaria

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty, staff was rude, also I got charge for smoking violation and I got charged more then $400 and I don’t smoke nobody does from my family very disappointed I will never return to this horrible place
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
We apologize for your recent experience with us. We will pass this to the rest of our Management team so that they are aware of this situation.

10/10 Excellent

Pier Angeli

Traveled with group
Liked: Cleanliness, staff & service, amenities
like the place. cheapest hotel near the strip. the room and bathroom needs a bit of an improvement but stayable. needs a bit of renovation and more elavators please. had to wait too long for elevators. but staircase is always open. but not convenient if your room is up on the 12th floor. otherwise, it’s got great location if you want a cheap hotel near the strip.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
This is NOT what we like to hear. We sincerely apologize that your recent stay with us did not exceed your expectations. We appreciate your feedback and we will we make sure our management team is aware of this situation.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
Please come see us again soon!

6/10 Okay

Tyler

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Run down hotel.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 21, 2024
We want to personally apologize that the hotel did not meet your expectations.

4/10 Poor

Robert, Castle Rock

Business traveler
Disliked: Property conditions & facilities
No working ice machine on the floor. No in room coffee or in room refrogerator.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 21, 2024
We want our guests to have the best experience possible where everything exceeds their expectations. We are sorry if that was not the case during your visit.

4/10 Poor

Colten

Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
Please come see us again soon!

2/10 Terrible

Soshi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
S
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 21, 2024
Thank you for your review.

6/10 Okay

Cammi

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Great location close to the strip. The property is showing its age. Could use updating.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 20, 2024
We apologize that you feel we have under-performed, but we appreciate your candid feedback!

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and decent location - not right on the Strip but convenient. There was only one working elevator, which we heard has been the case for quite some time. They really need to fix at least one other one. The construction next door at the Tropicana was annoying with jackhammering early in the morning. Otherwise, it was a great experience.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 20, 2024
This is NOT what we like to hear. We sincerely apologize that your recent stay with us did not exceed your expectations. We appreciate your feedback and we will we make sure our management team is aware of this situation.

4/10 Poor

Brian

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 21, 2024
Please come see us again soon!

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities
Everything was good just needs some updating but overall was decent.
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 20, 2024
Thanks for this great review! We are happy to hear you enjoyed your stay and look forward to seeing you again next time!

2/10 Terrible

Junichiro

Disliked: Cleanliness, amenities, property conditions & facilities
The noise from the air conditioner was too much. You should try sleeping in this room once. You will never be able to sleep. Please don't charge money for a room that people can't sleep in the future.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 20, 2024
We sincerely apologize that your recent visit was not what you hoped it would be. We hope you will give us a second chance in the future.

10/10 Excellent

CARLOS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE AND QUIET
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 21, 2024
Thank you for this feedback. We’re happy to hear you had a good time and hope you’ll come back and see us again!

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, amenities
Only one of the three elevators were working, which caused some delays getting to and from the room.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 20, 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

4/10 Poor

Cristina

Disliked: Cleanliness, property conditions & facilities
Room was not cleaned well. Faucet handle broken, all the surfaces had dust and sticky parts. Window couldn’t even close all the way so it was loud from outside. Couldn’t sleep the first night because of it
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 17, 2024
We want to personally apologize that the hotel did not meet your expectations.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Awful
Stayed 1 night in Apr 2024
Response from OYO Reservations Dept. on May 20, 2024
We sincerely apologize if your visit was less than satisfactory. We are dedicated to improvement, and we would appreciate any additional feedback you may have.

2/10 Terrible

Horacio

Traveled with partner
I got an extra charge on my card
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 23, 2024
We sincerely apologize if your visit was less than satisfactory. We are dedicated to improvement, and we would appreciate any additional feedback you may have.

4/10 Poor

Lorena

Disliked: Property conditions & facilities
Na
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 15, 2024
Thank you for your review.

2/10 Terrible

Alexiss

Terrible
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on May 15, 2024
We sincerely apologize if your visit was less than satisfactory. We are dedicated to improvement, and we would appreciate any additional feedback you may have.

2/10 Terrible

Jeannie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was HORRIBLE! The General manager and the shift manager were so rude!! They charge you a resort fee for a nasty hotel. Out of 6 elevators only ONE was working. It would be over 20 minutes to even get into one. We were on the 11th floor and would take the stairs instead.. Then we received a notice that the smoke detector detected smoke in our room therefore we were going to be charge over $400. I tried talking to the front desk and they gave me a script of that it was non refundable and I had to dispute it with my credit card. Spoke with 2 shift managers who laughed at me when I explained that I didn’t smoke and have never smoked. She was being sarcastic and plain rude! I happened to check the BBB and there are hundreds of complaints for the same reason. So they charge you cheap for your room but get you with these nonsense fees. It is ridiculous.. I will NEVER stay there again. I have submitted multiple complaints to get my refund and it has not happened!! DO NOT STAY AT OYO!!
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 15, 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

10/10 Excellent

Maysa

Stayed 4 nights in Feb 2024
Response from OYO Reservations Dept. on May 16, 2024
Please come see us again soon!

2/10 Terrible

Roy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in and a couple minutes the toilet started to flood . I have a video and pictures .. the lady down stairs was super rude about it . And didn’t want to switch my room . The line was super long to check in as well one one person working in the front it was the worse
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 14, 2024
We sincerely apologize if your visit was less than satisfactory. This is not what we like to hear and not the standard we hold ourselves to. We will make sure your comments reach the appropriate management so we can improve. Thank you for your feedback.

2/10 Terrible

Yesenia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only one elevator to get to my room, wait time was unreasonable. I had to walk up several flights of stairs to get my room. I would not recommend anyone to stay here.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 14, 2024
This is NOT what we want to hear! We apologize if your stay was less than you had hoped for.

2/10 Terrible

Georgina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from OYO Reservations Dept. on May 14, 2024
Please come see us again soon!

2/10 Terrible

arome

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 14, 2024
Please come see us again soon!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 14, 2024
Please come see us again soon!

2/10 Terrible

Laramie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Horrible smell at the pool. Rooms a/c didn’t work. Elevators mostly down. Bathroom in room filthy.
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 14, 2024
We’re sorry to hear our property didn’t meet your expectations. Please know that your feedback is important to us, so we’ve sent this to Management to help guide decisions that are made to improve our hotel.

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service
Everything was great except for there was only one working elevator. And then the Hooters restaurant was terrible service. We stood there for 20 minutes, waiting to get a table and everyone ignored us.
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 14, 2024
Thank you for taking the time to respond to our e-mail. We are sorry that the cleanliness of the room did not meet your expectations and our standards, and the restaurant experience was not always as pleasant. We will share your comments with our management and staff, especially with our Housekeeping and Food & Beverage Departments.

2/10 Terrible

Maricela

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 14, 2024
Please come see us again soon!

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities
OYO gave my room away after speaking with them multiple times traveling from Houston I was stranded outside in Vegas at midnight by myself. They said we over sold by 8. So messed up.
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 14, 2024
This is NOT what we like to hear. We greatly appreciate your candid feedback about your recent stay and will make sure our Management Team is fully aware of this situation, so that this does not happen again to you or any other patrons of OYO Hotel/ Casino.

2/10 Terrible

Eriberto

Disliked: Staff & service, property conditions & facilities
If you like cold showers make sure to book here
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 14, 2024
We’re sorry to hear that you did not have any hot water in your guestroom during your stay. This is a basic amenity that should always be available during every stay.

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
economical. liked the lower stakes... and nice staff.
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 14, 2024
Thank you for the kind review. Please come see us again soon!

6/10 Okay

Junil

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from OYO Reservations Dept. on May 14, 2024
Please come see us again soon!

6/10 Okay

Crystal

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from OYO Reservations Dept. on May 14, 2024
Please come see us again soon!

8/10 Good

Milivoje

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 10, 2024
We are happy to hear you enjoyed your stay. Come back and see us again soon!

4/10 Poor

Barbara

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Requested to have our room cleaned, beds changed and two bath towels nothing done. Had to walk down and get new towels on day 3. Not sure but there was a mattress changed out that appeared to have bed bugs next to the linen/service elevator. My son was covered in a huge raised rash two days later. Definitely won’t stay here again.
Stayed 2 nights in May 2024
Response from OYO Reservations Dept. on May 9, 2024
This is NOT what we want to hear. We apologize that you did not have the experience you had hoped for while in town.

4/10 Poor

Raymond

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
The first room i was given was dirty the bathroom had grid on the floor the bathtub was dirty and the toilet paper holder was sitting on the counter.
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 9, 2024
We want to personally apologize that the hotel was not as clean as our standards demand. A clean room that has been prepared for our guests is basic for a good stay. I am sorry if this was not your experience. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, nasty and felt unsafe
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 9, 2024
We want to personally apologize that the hotel did not meet your expectations.

2/10 Terrible

Makesha

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel ruined my entire trip. I had 2 rooms that were suppose to be connected. I settled for rooms just next door just for one of the rooms to be moved due to the tub not draining. Some of the staff was really good and worked with me but it didn’t make up for the bad experience. Upon arrival, the room was dirty. I didn’t even have the energy to report it because I already had so much to report. There was people screaming at 3am down the halls. I also was followed all the way up to my room. Luckily, one of the security men noticed and intervened. There is absolutely no way I would EVER stay here again. Oh and before I end this review, I got stuck on the elevator twice! So yeah…. Never again. -100/10 would NOT recommend.
Stayed 4 nights in May 2024
Response from OYO Reservations Dept. on May 9, 2024
Please accept our sincere apology for the inconveniences you experienced as a welcomed guest of our hotel during your recent stay. We take great pride in delivering excellent service. Unfortunately we failed to exceed this expectation and for this, we are truly sorry.

6/10 Okay

Rhonda

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
It was really clean I didn’t like that they hold 300$ and it takes 10 days to get your money back
Stayed 1 night in May 2024
Response from OYO Reservations Dept. on May 9, 2024
We sincerely apologize for the issue you experienced and hope the rest of your stay was enjoyable. Thank you for the feedback and we hope to see you again soon!

10/10 Excellent

EDWIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and hospitality
Stayed 3 nights in Apr 2024
Response from OYO Reservations Dept. on May 9, 2024
Thank you for your review. We appreciate your feedback and hope that you will come see us again the next time you are in town!

2/10 Terrible

Jaiden

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from OYO Reservations Dept. on May 9, 2024
Please come see us again soon!