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Reviews of EN HOTEL Kyoto

3 out of 5
EN HOTEL Kyoto
698 Myodenjicho, Shimogyo-ku, Kyoto, Kyoto

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 185 reviews" "
Rating 8 - Good. 62 out of 185 reviews" "
Rating 6 - Okay. 38 out of 185 reviews" "
Rating 4 - Poor. 17 out of 185 reviews" "
Rating 2 - Terrible. 4 out of 185 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aeden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around hotel at an even better price. Had a poor stay at another hotel before EN Hotel Kyoto and it's safe to say that it saved the trip. Very friendly and helpful staff, clean room, good amenities and decent location. Only things is change are putting an outlet in the bathroom and making the bathroom itself a bit bigger. Other than that, I think you’d have a hard time finding a better bang for your buck.
Stayed 2 nights in May 2024

2/10 Terrible

Ziyuan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty as hell, can't believe Japanese standard is like this?
Stayed 2 nights in May 2024

6/10 Okay

Andrew

Traveled with partner
Liked: Cleanliness
The hotel was ok. The WiFi has awful and for travellers from abroad WiFi is pretty key in order to plan your day etc. The hotel was very noisy, as in from your room you could hear everything in the corridor. There was also a smell of smoke when the window was open. Location was good but if you plan to stay for a well, I’d look elsewhere.
Stayed 3 nights in May 2024

4/10 Poor

Ray

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lots of positives about the place but several things really bothered us during our stay. First, the wifi was horrible for our floor. No connection all the time and had to use our data most of the time. Second, the bathroom is way too tiny even in Japan standard. Lastly, the AC was incredibly loud and many other amenities need an upgrade very soon.
Stayed 4 nights in May 2024

6/10 Okay

Riya

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

8/10 Good

Elicia-Brooke

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, great location as it’s so close to the bus stops and station which made it easy to get around. The staff were always so pleasant and accommodating, the room itself was a normal size (what you expect in Japan) and the amenities were good. Only wish that they cleaned our room/ bathroom better when we put our sign out as we stayed there 4 nights so fresh sheets and a general clean would’ve been nice but not a deal breaker at all! Also found great little food spots near us and the markets are close by! As well as a family mart right across the street, which was sooo handy! Would recommend for an affordable and nice stay to anyone looking in Kyoto!

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and price. Rooms are small. Recommended.
Stayed 3 nights in Apr 2024

10/10 Excellent

Eden

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a perfect stay here, located right next to so many food options, and a bus stop. I'd say the best thing about this hotel is that its located so close to the Nishiki Marke, and sooo many shopping places from designer, vintage, and other name brands. I could shop there forever.
Stayed 3 nights in Apr 2024

8/10 Good

Laura

Traveled with family
Liked: Staff & service, amenities
Nice area and lots of dining options. Small space but functional.
Stayed 3 nights in Mar 2024

10/10 Excellent

Yi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I give it the total score of 4.5 over 5,.so I like it overall . However, it does have a few drawbacks. 1. Bathroom design should be improved for feet and leg safety. 2. Two Laundry machines in the building basement is not enough for so many customers. 3. Although the room is small, no chair is still hard to accepted. The lounge in the basement is crowded sometimes.
Stayed 3 nights in Mar 2024

8/10 Good

gareth edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Japanese style room Hotel staff could not do enough for you
Stayed 3 nights in Mar 2024

10/10 Excellent

Ekkarath

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good stay, and convenient location within 15 minutes walking distance to Nishiki Market.
Stayed 2 nights in Feb 2024

2/10 Terrible

Ovidiu

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms were full of dust, the bed was made up from 4 children's like mattresses that were joined together, making the sleep impossible and the bathroom was really dirty. On top of that, there was not even a seat in the room to stay on and the mattresses were simply put on the floor, accentuating the feeling of dirtiness because of all the dust was at the face level. The room was next to the cleaners' room at the end of the hallway and from very early in the morning, the noise was loud and unpleasant, sealing a night of poor sleep with an early morning abrupt wake. The other hotel inhabitants were noisy up until late in the night and we also got a lot of food smells and smoke from a restaurant below. Really bad experience.
Stayed 3 nights in Oct 2023

8/10 Good

Yiu Tung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is good. The staff are nice. The room is clean
Stayed 4 nights in Nov 2023

10/10 Excellent

Saleshini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good accommodation
Stayed 1 night in Sep 2023

10/10 Excellent

WAH FAI

Stayed 3 nights in Sep 2023

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Location was good about 10 minutes walk from Nishiki Market. Advertised as city view our apartment definitely did not window was frosted glass anyway. But room were clean
Stayed 2 nights in Sep 2023

6/10 Okay

Arielle

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
The room was small for 3 adults but the bathroom wasn’t very clean especially the tub. One night we heard a huge fight going on above us that was alarming and when we requested an extra pillow the staff said no. For the price it is what to be expected but from all of our other stays this one has been so far the lowest on our recommendations.
Stayed 3 nights in Sep 2023

8/10 Good

JOSEPH

Traveled with group
Liked: Cleanliness, staff & service, room comfort
3 night stay, nothing special, good for the price
We stayed here for 3 nights. The check in was lovely, and staff were very helpful with storing our bags during the day so we could explore The city. The area around the hotel is great - plenty of shops and restaurants, and a train station just a few blocks away. Unfortunately the room was a bit shabby - the toilet flush was broken and span 360 degrees - getting caught and causing a continual flush after we used the toilet for the first time. The handle for the bathroom was also hanging off - all the screws had come loose. I was able to fix these minor problems myself easily - but it’s a shame neither had been caught by cleaners before our arrival. Otherwise the room was perfectly serviceable - if a bit small - but for the price we paid I think it was very reasonable. Overall I would recommend this hotel if you’re looking for somewhere clean and cheap to stay - and intend to spend most of your stay outside exploring rather than in the hotel.
Stayed 3 nights in Aug 2023

10/10 Excellent

Errol, Calgary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel and staff. Would highly recommend. The lounge in the basement was really nice for the crazy hot July days to give you a nice cool place to recover for the days adventures.
Stayed 2 nights in Jul 2023

4/10 Poor

Allen

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Drain had flies coming out of it
Stayed 2 nights in Apr 2023

4/10 Poor

Katrina

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
我和爸媽一起住一個晚上，在零晨2，3點時我爸爸上廁所時就被門邊整傷腳趾，流血不止。房內無電話可使用，去到大堂只有一個牌告知有需要請打電話。相信大家現在旅行電話絕大部份都只有流量并沒有通話功能。只好攞錢再去便利店買消洗止血用品回來再打算。我們前後落大堂數次，一直無人。直到後來止不到血，再落大堂決定用前枱電話打出。在電梯開門的時候聽到一點聲音，我嘗試大叫小房內是否有人，叫了很多聲，終於有人回應及走出來，最後接近2小時終於叫到救護車來。而爸爸的腳縫了16針，整個旅程都燬了。 酒店的問題： 1：前台半夜無人，電話應放在枱上，以防客人沒有電話可以。 2：房內無電話，想打電話要 求救都不可以。 3：并沒有醫藥箱或AED機在明顯位置，沒有搵到相關位置放在哪。 4：酒店讓爸爸在房內，休息到下一間酒店的可以入住為止。但并沒有為事件道歉或其他。 因為我其後住了幾間酒店，再沒見過廁所門邊是有門軌，都是平整的門邊。 老人家一同入住，我不建議。
Response from hotel manager on May 12, 2023
We are very sorry to have caused you trouble on your trip.We will take your opinion into consideration and try to improve to do our best to improve the customer service manners of all the staff so that such a thing will not happen again in the future. ① We will ensure that there is no unattended time at the front desk."If the staff are absent, we will take measures so that customers can contact them."② There is no telephone in the guest room, but there is a telephone that can be used for extension calls next to the elevator in each corridor. We apologize for not being able to inform you about it at check-in.③ We have a first-aid kit, so that we can respond immediately when necessary.④ we apologize for not being able to convey my feelings of apology to everyone with the nuances of my words.We will continue to aim for a better hotel that satisfies our customers, so please accept our apologies for this matter.

8/10 Good

Marissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and easy access to tourist attractions.
Stayed 2 nights in Apr 2023

10/10 Excellent

Aimee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, clean + modern
Convenient location, clean and modern hotel. Small but comfortable rooms. Simple breakfast included (croissant, fruit, soup, coffee).
Stayed 2 nights in Apr 2023

8/10 Good

GERALD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basics (e.g., hot pot, tv, wifi, and tub) are great. What's not so great is the up step going to the bathroom (a design problem?).
Stayed 1 night in Feb 2023

2/10 Terrible

Kristie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean, wifi was awful when it worked, rooms were small and the bathroom smelled like urine. Poorly insulated and no amenities

8/10 Good

PIYUSH

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience but room for improvement.
Stayed 3 nights in Sep 2022

10/10 Excellent

Sivashankaran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nee year stay
Clean and spacious
Stayed 2 nights in Dec 2020

8/10 Good

Ikuo

Liked: Cleanliness, property conditions & facilities
コストパフォーマンスは良かった。
Stayed 2 nights in May 2024

8/10 Good

Shigehito

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
駅から近く利用しやすいです。 また利用しようと思います
Stayed 2 nights in May 2024

8/10 Good

Shigehito

Business traveler
Liked: Cleanliness, amenities
ベットがローベットで非常に過ごしやすかったです。ただ、トイレの蓋が、使用時に背中に倒れてくるのがちょっと不満でした。 その他は満足しているので、また利用したいと思います
Stayed 2 nights in Apr 2024

6/10 Okay

Mana

Liked: Amenities
Disliked: Property conditions & facilities
照明が暗い
Stayed 1 night in Mar 2024

4/10 Poor

ともみ

Stayed 1 night in Mar 2024

6/10 Okay

みほ

Liked: Amenities, property conditions & facilities
落ち着いたホテルで、焼きたてパンの朝食も良かったです。
Stayed 2 nights in Feb 2024

8/10 Good

MEI WEEI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體舒服乾淨，交通便捷，用餐方便
飯店外觀
衣櫥
房間
大廳
Stayed 3 nights in Feb 2024

8/10 Good

Yumi

部屋にソファーなど座るイスがなかったことは少し残念でしたが、スタッフの対応など、とても良かったです。
Stayed 1 night in Feb 2024

8/10 Good

??

Traveled with group
Liked: Staff & service
バス停からも近く利便性がよかったです。シンプルな客室も使い勝手が良く快適でした。 地下のラウンジでいただけるウェルカムドリンクがサプライズ的で嬉しかったです。 フロント、ラウンジ共にスタッフの方々がにこやに対応されているのが印象的でした。コスパも良いのでま利用させていただきたいです。
Stayed 1 night in Jan 2024

10/10 Excellent

Hanne

Stayed 6 nights in Jan 2024

6/10 Okay

Keiyo

Disliked: Property conditions & facilities
The room was a little different from photos (single bed room), the bed was smaller than it looked also cold wind was coming in from the window. Other than that, the whole facility was clean and it was nice to have one free drink at the bar of basement floor.
Stayed 4 nights in Jan 2024

10/10 Excellent

kazuko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
地下に食事を取れるスペースがあり、買って来たお弁当などが食べられる。
Stayed 1 night in Jan 2024

8/10 Good

HSIN WEI

Liked: Staff & service, property conditions & facilities
整體而言值得推薦
優點部分 交通方便、早餐便宜、有贈送酒吧券 缺點部分 打掃沒有很確實、房間設計成和式風格但也因此沒有桌椅，如果需要長時間在房間內處理事情會比較累。
Stayed 2 nights in Dec 2023

4/10 Poor

sazami

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Jean Michel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
La propriété est bien situé malgre petitecet a l'étroite sauf du service impersonnel et l'incapacité de laisser nos bagages sur place après le check out
Stayed 3 nights in Dec 2023

6/10 Okay

KIICHI

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Sung woon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

SUNHEE

Disliked: Cleanliness, property conditions & facilities
호텔위치와 직원응대는 마음에 들었습니다.하지만 청결상태는 최악이었습니다.시설이 노후된 것은 이해하지만 욕실과 침대 청결상태,커튼 등은 최악이었습니다.돈이 아깝다는 생각이 절로 났습니다
Stayed 3 nights in Nov 2023

6/10 Okay

shiomi

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Disliked: Room comfort
観光で利用しました。
宿には寝るだけと割りきっての宿泊には良いと思います。部屋に椅子はありません。ホテルというよりゲストハウスに近いです。朝食は手頃なお値段でオススメです。ウェルカムドリンクも朝食と同じ場所でいただけます。日本人の宿泊者もいましたが、外国人が多いです。 駅からも遠くないので観光メインであれば使いやすいと思います
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
掃除は改善した方がいいでしょう。
Stayed 5 nights in Oct 2023