サンデッキ

スイス ガーデン ビーチ リゾート クアンタンの口コミ

4 out of 5
スイス ガーデン ビーチ リゾート クアンタン
2656-2657, Mukim Sungai Karang, Balok Beach, Berserah, Kuantan, Pahang

口コミ

7.6

良い

評価 10 - 467 件の口コミ中 85 件が非常に良い" "
評価 8 - 467 件の口コミ中 228 件が良い" "
評価 6 - 467 件の口コミ中 117 件が普通" "
評価 4 - 467 件の口コミ中 25 件が不満" "
評価 2 - 467 件の口コミ中 12 件が非常に不満" "

7.6/10

清潔度

7.8/10

スタッフとサービス

8.0/10

設備とサービス

7.4/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
フロントの対応が改善されない
海岸が近くプールもあり、雰囲気は良いです。 また、この地域では珍しく、中華レストランやバーでアルコールが飲めます。 しかしながら、 毎度のことですがチェックインに20分以上要します。 改善をして欲しいです。
2017 年 12 月に 3 泊滞在
May Lからの返信 (投稿日 : 2017 年 12 月 29 日)
Dear Anonymous, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Our apologies for any inconvenience caused during your stay recently. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Please know that the Management of Swiss-Garden Beach Resort Kuantan views your comments with utmost importance and respective departments have been alerted to look into them immediately. Once again, we thank you for spending your valuable time to let us know about your stay at our resort. Yours sincerely, May L/Marcom Manager

8/10 (良い)

Takumi、KL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
お値打ちかな
プールとビーチが隣接している施設なので、家族向けには向いているかなと思います。イスラム色の強い地域で、中華料理(ハラル仕様)ですが、あるので、ホテル内だけでも十分過ごせます。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
快適に過ごせました。
客室の清掃が行き届いており快適に過ごせました。朝食ビュッフェは種類が豊富とはいえずイマイチでしたが、中華レストランでは大変満足いたしました。機会がありましたらまた訪れてみたいです。

6/10 (普通)

Mr Chow

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
リゾートとは呼べないかも
家族五人で二泊しました。プールは綺麗でした。他の施設はとってつけたような感じです。周辺の観光抜きではもう一泊するのは苦痛だったと思います。インターネットは有料で一日10RMです。

6/10 (普通)

yu1nose、tokyo

良かった点 : スタッフとサービス、客室の快適度
静かな環境で休暇にちょうど良い
市街地から適度に離れており、休暇にちょうどよい。混み過ぎることもなく、快適。

8/10 (良い)

TEOW MING

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall is good.
2024 年 3 月に 2 泊滞在
Nabilah M.J. Marcom Executiveからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear TEOW MING ,We appreciate your rating! We're pleased to hear that you had a good experience during your stay. If there's anything specific you'd like to share with us to make your next stay even better, please feel free to reach out. We look forward to seeing you again!Yours sincerely,

10/10 (非常に良い)

Mohan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Studio room was newly renovated & nicely done!
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Azrinからの返信 (投稿日 : 2023 年 10 月 13 日)
Dear Valued Guest,Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for the perfect rating. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.Sincerely,Azrin Ramli

8/10 (良い)

Chooy Yee

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Fun car ride at the beach, nice pool! Friendly staff and delicious night buffet! We had a memorable moment , thank you Swiss garden!
2023 年 8 月に 1 泊滞在
Azrinからの返信 (投稿日 : 2023 年 8 月 16 日)
Dear Chooy Yee, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.Sincerely,Azrin Ramli

8/10 (良い)

Beatrice

2023 年 7 月に 4 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
The bathroom is old and dated.
2023 年 7 月に 3 泊滞在
Best Regards, AL HAZIQ Marcom Managerからの返信 (投稿日 : 2023 年 7 月 26 日)
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will upgrade our facilities starting this year (March 2023) just for your information just to ensure our guest’s satisfaction meet the requirements. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 (良い)

Min Li

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel suitable for family and kids
the location is great, just next to beach. Now under renovation, half wings under construction, noisy . Under the bed, can found shoes. I booked family room, the small room aircond is not cool Overall, the hotel is great, will come again.
2023 年 6 月に 2 泊滞在
AL HAZIQからの返信 (投稿日 : 2023 年 6 月 30 日)
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 (良い)

Hany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 4 月に 2 泊滞在
Best Regards, AL HAZIQ Marcom Managerからの返信 (投稿日 : 2023 年 6 月 30 日)
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

10/10 (非常に良い)

SAW KEONG

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Weekday stay was quiet and less crowd. Breakfast was okay with east and west selection. Pool n beach were well maintained. Overall rating 8/10
2023 年 6 月に 1 泊滞在
Best Regards, AL HAZIQ Marcom Managerからの返信 (投稿日 : 2023 年 6 月 17 日)
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

4/10 (不満)

THIAN NGAN

2023 年 5 月に 1 泊滞在
Best Regards, AL HAZIQ Marcom Managerからの返信 (投稿日 : 2023 年 6 月 30 日)
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!First and foremost we would like to thank you for choosing us. We appreciate your time to rate us and much appreciated. Regarding your disappointment, we are truly apologize for any inconveniences caused. We will investigate for further action to improve. We acknowledge your constructive comment and we hope to serve you better next time. Stay Safe and have a good day!:)Thank you so much.

10/10 (非常に良い)

Anis

2023 年 5 月に 1 泊滞在
AL HAZIQからの返信 (投稿日 : 2023 年 5 月 13 日)
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 (良い)

Eugene

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very scenic
Scene is very good, but room’s AC is not ice cold. Sometimes good to go, and in the middle of night just stop working. Only issue that bummed the trip.
Balcony view
Beach view in the morning
2023 年 4 月に 1 泊滞在
AL HAZIQからの返信 (投稿日 : 2023 年 4 月 28 日)
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 (良い)

NORMASITA

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Service was great. Reception, concierge was helpful. Only f&b, choice during breakfast was not good. Please upgrade the food choice.
2023 年 3 月に 2 泊滞在
Best Regards, AL HAZIQ Marcom Managerからの返信 (投稿日 : 2023 年 3 月 24 日)
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 (非常に良い)

Eugene

2023 年 2 月に 1 泊滞在
Best Regards, AL HAZIQ Marcom Managerからの返信 (投稿日 : 2023 年 2 月 26 日)
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 (非常に良い)

Mohamed Nasir

2023 年 2 月に 1 泊滞在
Best Regards, AL HAZIQ Marcom Managerからの返信 (投稿日 : 2023 年 2 月 26 日)
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 (良い)

Eugene

2023 年 2 月に 1 泊滞在
Best Regards, AL HAZIQ Marcom Managerからの返信 (投稿日 : 2023 年 2 月 26 日)
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 (良い)

Paul

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
One night stay so ddint get to.use much facilities
Best Regards, AL HAZIQ Marcom Managerからの返信 (投稿日 : 2023 年 1 月 23 日)
Dear Beloved Guest,We would like to thank you for your time for the rating. We are sorry for the inconveniences caused. We will keep improving. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 (良い)

Stephen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Family vacation
The hotel has direct access to the public beach which is very convenient.
2022 年 12 月に 2 泊滞在
Best Regards, AL HAZIQ Marcom Managerからの返信 (投稿日 : 2023 年 1 月 5 日)
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 (良い)

Zuraina

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice place for get away with family and friends
Best Regards, AL HAZIQ Marcom Managerからの返信 (投稿日 : 2023 年 1 月 5 日)
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 (非常に良い)

Azee shawarne

2022 年 12 月に 1 泊滞在
Best Regards, AL HAZIQ Marcom Managerからの返信 (投稿日 : 2023 年 1 月 5 日)
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

6/10 (普通)

Cathrine

2022 年 12 月に 4 泊滞在
AL HAZIQからの返信 (投稿日 : 2022 年 12 月 22 日)
Dear Beloved Guest,We would like to thank you for your time for the rating. We are sorry for the inconveniences caused. We will keep improving. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 (良い)

Muhammad Ilham bin Ahmad、Jenjarom

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hospitality received was 5 star. The all the staff were quick, friendly, helpful and responsible of their work. Keep on the good work. The room was comfortable. Although the bathroom could have a better shower head, probably a bit modern looking ones. Bed and pillow as comfortable. TV have good selection of channels. Breakfast buffet was good too. The selection was good but can be better, especially the choices of fruits, and if you have those type of coffee machine that have selection of latte, cappucino, etc, would be better.
Azrin Ramliからの返信 (投稿日 : 2022 年 11 月 17 日)
Dear Ilham,Thank you for sharing your feedback, both positive and constructive. Please rest assured we will having our renovation in 2023 for guests' better expericence. Also, thank you for the kind words regarding the breakfast. We are continually trying to improve the variety and quality of food items that we offer and we hope that you will consider us for your next business trip!Sincerely,Azrin Ramli

10/10 (非常に良い)

Soo Men

2022 年 8 月に 3 泊滞在

8/10 (良い)

shalya、calabasas

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Loved the beach, pool, breakfast buffet. The kids club is amazing. Hotel is old and dated and housekeeping is sketchy. All in all excellent for families with young kids
2022 年 7 月に 2 泊滞在
Swiss-Garden Beach Resort Kuantanからの返信 (投稿日 : 2022 年 7 月 26 日)
Dear Shalya, Thank you for taking the time to leave us this review. We are pleased to hear that you enjoyed our facilities and hope to welcome you and your family again in the near future. We hear you on the issues highlighted and will definitely take the necessary actions to improve our housekeeping service. Best regards, Sean Lim Marcom Manager

4/10 (不満)

Chai

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
First and Last Memorable Trip
Bath-tub was dirty and had hair inside when I checked in, informed housekeeping to clean and the housekeeper was not wearing a mask, took a dirty towel to clean it. After that requested for a change of room. The pillows were too soft and not good to sleep on, dust were everywhere inside every corner of the cupboards, hair dryer was not working (maintenance came to change the wiring), curtains had blackout on one side and not the other, causing the morning sun to be shining bright into the room, worst experience ever. However the hotel was good outside and the pool was good as well. Quite an old hotel.
2022 年 7 月に 2 泊滞在
Swiss-Garden Beach Resort Kuantanからの返信 (投稿日 : 2022 年 7 月 26 日)
Dear Chai, Thank you for taking the time to leave us this review. We are sorry to hear about the defects of the amenities in the room assigned to you. We really appreciate your concern in highlighting the issues. We have reported the issues to the Team Leaders concerned to rectify the issues. Our management is in the midst of planning some improvement works to gradually enhance the amenities of our resort. We thank you for your kind patience and understanding. Best regards, Sean Lim Marcom Manager

10/10 (非常に良い)

Akma Idayu

2022 年 7 月に 1 泊滞在
Swiss-Garden Beach Resort Kuantanからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear Akma, Thank you for the perfect rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 (良い)

Messmer

2022 年 7 月に 3 泊滞在

2/10 (非常に不満)

Nina

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 3 泊滞在
Swiss-Garden Beach Resort Kuantanからの返信 (投稿日 : 2022 年 7 月 19 日)
Dear Nina, Thank you for taking the time to leave us a rating. We hope that you could share with us on our shortcomings to allow us to further improve. Best regards, Sean Lim Marcom Manager

10/10 (非常に良い)

Awaludin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 1 泊滞在
Swiss-Garden Beach Resort Kuantanからの返信 (投稿日 : 2022 年 6 月 29 日)
Dear Valued Guest, Thank you for the perfect rating! We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 (良い)

MUHAMMAD NOORAZRI

2022 年 5 月に 1 泊滞在
Swiss-Garden Beach Resort Kuantanからの返信 (投稿日 : 2022 年 6 月 4 日)
Dear Muhammad Noorazri, Thank you for taking the time to leave us a rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

10/10 (非常に良い)

Suziana binti saod

2022 年 5 月に 2 泊滞在
Swiss-Garden Beach Resort Kuantanからの返信 (投稿日 : 2022 年 6 月 4 日)
Dear Suziana, Thank youfor leaving us a perfect rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 (良い)

Ching Loon

2022 年 4 月に 1 泊滞在
Sean Limからの返信 (投稿日 : 2022 年 5 月 2 日)
Dear Ching Loon, Thank you for leaving us a good rating. We look forward to welcoming you again in the near future. Best regards, Sean Lim Marcom Manager

10/10 (非常に良い)

Fahmi

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
front desk give a good services
2022 年 2 月に 2 泊滞在
Azrin Ramliからの返信 (投稿日 : 2022 年 3 月 24 日)
Dear Fahmi, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Stay safe! Sincerely, Azrin Ramli

6/10 (普通)

Swee Lin

2022 年 2 月に 1 泊滞在
Azrin Ramliからの返信 (投稿日 : 2022 年 2 月 21 日)
Dear Swee Lin, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you! Sincerely, Azrin Ramli

6/10 (普通)

Kam

2022 年 1 月に 1 泊滞在
Azrin Ramliからの返信 (投稿日 : 2022 年 2 月 16 日)
Dear Valued Guest, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.

2/10 (非常に不満)

Norazren binti Mohd

家族旅行, 小さなお子様連れの家族旅行
気になった点 : スタッフとサービス
late check in
2022 年 1 月に 1 泊滞在
Azrin Ramliからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Valued Guest, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you!

10/10 (非常に良い)

Hamdan

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 1 月に 1 泊滞在
Sean Limからの返信 (投稿日 : 2022 年 5 月 2 日)
Dear Hamdan, Thank you for leaving us a perfect rating. We look forward to welcoming you again in the near future. Best regards, Sean Lim Marcom Manager

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
TV channel not clear. Lighting can be improve
2022 年 1 月に 1 泊滞在
Azrin Ramliからの返信 (投稿日 : 2022 年 2 月 7 日)
Dear Valued Guest, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you!

8/10 (良い)

Nadiah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 2 泊滞在
Azrin Ramliからの返信 (投稿日 : 2022 年 1 月 10 日)
Dear Nadiah, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We hope that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you. Yours sincerely, Azrin Ramli Admin Executive

10/10 (非常に良い)

Hazira

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 2 泊滞在
MayLからの返信 (投稿日 : 2021 年 12 月 13 日)
Dear Hazira , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

6/10 (普通)

Muhamad Nazrin

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Beach Safety ; Vaccination Status Check
This was my 3rd or 4th times staying in this hotel, I have two concerns on my last stay 1. (ATV) Guests who rented this service are recklsessly riding the vehicle by the beach and more terribly, the parents allowed their young kids to monouver the bike. It gives discomfort due to loud sound of exhaust and most importantly safety of family with kids which exposed with speedy bike by the beach. We need to stop our kids from running around freely. They should provide proper off-road tracks suit with atv activities. Free-riding is dangerous 2. (Covid-19 complete vacc. check) Through out 3 days of my stay, NON OF THE STAFF ASK FOR MY VACC. STATUS. starting from check in and out, this is compulsory SOP required by the KKM in order for the hotel to operate their service. There was no assurance the guests of the hotel are secured with complete jabs. Previous hotel I stayed in Penang, one staff assigned just to check on the vacc. status, entrances and cafe. 3. (Finesse) I checked in and out almost everyday of my carrier as airlines crew and I know the procedures of the house should provide medical assistance for the guests whom in needed, just prepare few pieces of paracetamol in case in the middle of the night, shops are close, you get what I mean? Rather than just say "Tak Ada" okay? Hotel please take note Thank you
2021 年 12 月に 2 泊滞在
MayLからの返信 (投稿日 : 2021 年 12 月 10 日)
Dear Muhamad Nazrin , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

10/10 (非常に良い)

Khairulnisak

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 12 月に 2 泊滞在
MayLからの返信 (投稿日 : 2021 年 12 月 9 日)
Dear Khairulnisak , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

8/10 (良い)

See Wee

Had to wait more than an hour to check in when arrive at 5pm!! Check in is after 3pm. I understand the room was not ready yet because not enough workers. All were working tirelessly and front desk staff were facing frustrated and angry guests. Should not have accepted so many guests if short of workers.
2021 年 10 月に 3 泊滞在
MayLからの返信 (投稿日 : 2021 年 11 月 9 日)
Dear See Wee , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

4/10 (不満)

NURUL NABILA AL

2021 年 10 月に 2 泊滞在
Sean Limからの返信 (投稿日 : 2022 年 5 月 2 日)
Dear Nurul Nabila, Thank you for leaving us a rating. We hope to find out more about the areas related to our hospitality and services that did not meet your expectations. Best regards, Sean Lim Marcom Manager

2/10 (非常に不満)

Chin Yong

小さなお子様連れの家族旅行
Crowded and limited space for dining.
2021 年 10 月に 1 泊滞在
MayLからの返信 (投稿日 : 2021 年 11 月 1 日)
Dear Chin Yong , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.