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Reviews of Centurion Hotel Grand Kobe Station

3 out of 5
Centurion Hotel Grand Kobe Station
2-3-7 Aioicho, Chuo-ku, Bay Area, Tyuou-ku, Kobe, Hyogo

Reviews

8.8

Excellent

Rating 10 - Excellent. 491 out of 1001 reviews" "
Rating 8 - Good. 371 out of 1001 reviews" "
Rating 6 - Okay. 97 out of 1001 reviews" "
Rating 4 - Poor. 34 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

TAC KHAI

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

CHRIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out of all the hotels we have been on are trip this was one of the best one the bed was so comfortable i wish i could have stayed there longer
Stayed 1 night in Mar 2024

8/10 Good

Swee Hwa

Stayed 3 nights in Apr 2024

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, excellent staff
Stayed 1 night in Mar 2024

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is situated across the street from kobe station. Hotel room was spacious and clean with a large bed. The rooms have a modern decor. I did not have any issues with the wifi, it was pretty fast considering it was opened to the public. Would stay with again if im back in the area.
Stayed 1 night in Feb 2024

4/10 Poor

Kimberly

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities

2/10 Terrible

Ludivine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extra charges out of the blue and view on a wall from the smaller than expected room.
Stayed 1 night in Jan 2024

10/10 Excellent

Jun Han

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is rather compact but still comfortable
Stayed 2 nights in Dec 2023

4/10 Poor

Marc

Stayed 1 night in Nov 2023

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful front desk!
Front desk was very helpful with forwarding our luggage!
Stayed 1 night in Nov 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Amenities
The breakfast buffet was amazing! This hotel was nice and close to the train station. Staff was very friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

justes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, good breakfast, fair price, especially because there is the fireworks event going on, also the reason we were there. Short walk to harbor land, 2 minutes walk from the station.
Stayed 1 night in Oct 2023

8/10 Good

Timothy, Harrisonburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right around the corner from the JR station. Very conveniently located near Harbor Place, the waterfront, the subway, bus hub, cab stand and the western end of Mashimoto shotengai, providing a long but covered walk all the way to the bustling hub of Sannomiya. Very affordable, very quiet, and if you ask for an upper floor, it provides some lovely urban views. JR station has a full grocery store, several convenience stores and quick dining options, and a shopping arcade. Below ground, you can walk all the way to the mall at Harborplace, which has a cinema and many upscale stores. Waterfront dining and dining cruises available right below the fabulous Ferris wheel. You will need to take local transit if you wish to take the Shinkansen (bullet train) out of Kobe, but it’s very simple to get around town Recommend taking some hikes up in the hills, particularly the waterfall trail from the Shinkansen station, and food paths up to the Venus bridge for spectacular views over the city and harbor.
Stayed 16 nights in Aug 2023

8/10 Good

Hungyi, Diamond Bar

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Aug 2023

10/10 Excellent

Mayumi

Stayed 8 nights in Jul 2023

8/10 Good

Faizal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

Leslie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice, property close to the Kobe train station and Harborland. But the "nonsmoking" room smelled like smoke the entire time we stayed, which was 3 days. Our clothes in our luggage smelled like smoke after we left. I'm assuming the smoke from the smoking rooms travel through the vents and throughout the hotel. The staff said they could spray our room with chemicals to neutralize the odor, but they said no one could be in our room while they did that and none of our party of 5 all left the room for a significant period of time for them to do that. And i wouldn't be comfortable having chemicals sprayed all over our stuff anyway! Because of this, i would not recommend this hotel. The smell made it uncomfortable for all of us.
Stayed 3 nights in Jul 2023

10/10 Excellent

Manabu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Kwok Hing Aby

Stayed 2 nights in Jul 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for us to get to awaji island
Stayed 1 night in Jun 2023

10/10 Excellent

CHRISTINE ANNE SUCGANG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the hotel for almost 2 weeks. Around that time, my mom got sick due to the former hotel we stayed in after our arrival in Japan. But Centurion hotel was different. The Japanese staff, both reception and cleaning crew were all accommodating, helpful, respectful, diligent, and caring. Their service was amazing. They let us stay in the dining area while we waited till check-in time starts as we arrived very early and rooms were not ready yet. They even prepared the sofa bed before our arrival which made it easier for my brother as he was the one using it. I was hoping that the refrigerator was big, but too small to fit everything. We did manage to make it useful though. When we needed for extra blankets, towels and other toiletries, they brought them right away. When we had to bring mom in the hospital, they helped us get a cab, taught us how to communicate with the driver, and asked us if we need anything for mom after we got back. The laundry is available too. The reception staff offered to exchange my coins for laundry. The downside of the hotel is the ice maker which is only available at 3rd floor. I have to keep coming back and forth on the elevator to fetch some. Well, we only needed the ice for cooling my mom's body when she was having high fever. Other than that, everything is excellent. We will book with them again. Konbinis are everywhere, even few steps from the building. Kobe Station is across the street. (Mar 20 - Mar 31, 2023)
Stayed 11 nights in Mar 2023

10/10 Excellent

Melissa

Stayed 2 nights in May 2023

10/10 Excellent

EFRAIM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Good service. Clean
Stayed 3 nights in Apr 2023

10/10 Excellent

DAKODA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, and quiet stay for a few nights. Friendly staff and a comfortable bed made for a perfect sleep after a long day of walking.
Stayed 2 nights in Apr 2023

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s better than what I expected compared with other places
Stayed 1 night in Apr 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to Kobe station, many things are walkable or an easy ride away but the area right around the station is nice and chill. Would recommend!
Stayed 4 nights in Mar 2023

10/10 Excellent

Mika

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to train station, spacious room, non smoking room had a bit of a smoky smell but other than that a good experience
Stayed 4 nights in Feb 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and value for money
Very clean and good breakfast. Will stay again if at Kobe
Stayed 3 nights in Dec 2022

8/10 Good

MYINT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

ZHONGHU

Stayed 3 nights in Oct 2022

10/10 Excellent

Etsu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
1人で寝泊まりするだけであれば十分
Stayed 1 night in Apr 2022
Response from フロント 上田 on Jul 13, 2022
この度はセンチュリオンホテルグランド神戸駅前をご利用いただきまして誠にありがとうございます。また貴重なお時間割いて、ご感想お寄せいただいたこと重ねて御礼申し上げます。 この度のご滞在におかれましては、お部屋に関しましてご満足いただけたようで私どもも大変嬉しく存じます。今後もお客様に上質なひとときをお過ごしいただけますよう、スタッフ一同努めてまいります。 またのお帰りを心よりお待ち申し上げております。

6/10 Okay

abhijit

Business traveler
Liked: Cleanliness
Disliked: Staff & service
rooms were large
Stayed 1 night in Apr 2022

8/10 Good

Marina Joyce

Stayed 3 nights in Feb 2022

8/10 Good

Dave

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, spacious, neat room at a highly affordable price.
Stayed 2 nights in Dec 2021

10/10 Excellent

Satoshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveler

Traveled with family and small children
Satisfied
Stayed 1 night in Apr 2021

6/10 Okay

Ellen

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Good location but dirty carpet needs replacing
The hotel is in a good location and the staff was friendly but the carpet had horrible stains that look like blood. Other than the stain it was good.
Stayed 1 night in Mar 2021

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, close to Kobe station. Breakfast was okay too.
Stayed 1 night in Nov 2020

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from フロント　酒井 on Aug 3, 2020
Niamh様 この度はセンチュリオンホテルグランド神戸をご利用いただきまして誠にありがとうございました。 今回のご宿泊でごゆっくりとおくつろぎいただけたでしょうか？ このような高い評価を頂戴し、大変光栄に存じます。 これからもお客様にお喜びいただけるようスタッフ一丸となって努めて参ります。 ご機会がございましたら、是非当館をご利用下さいませ。 Niamh様のまたのお越しをスタッフ一同、心よりお待ち申し上げております。 フロント　酒井

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2020
Response from フロント　井上 on Jul 11, 2020
この度はセンチュリオンホテルグランド神戸駅前をご利用頂き、誠にありがとうございました。 また、今回の滞在にご満足頂き、このような評価を頂きまして大変光栄に存じます。 今後もよりお客様に愛されるホテルを目指して参ります。次回神戸にお立ち寄りの際は、センチュリオンホテルグランド神戸駅前でお会いできますことをスタッフ一同心よりお待ちしております。

10/10 Excellent

Liza

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from フロント　酒井 on Mar 30, 2020
この度はセンチュリオンホテルグランド神戸駅前をご利用いただきまして誠にありがとうございます。 今回のご宿泊につきましてこのような大変高いご評価を頂戴し大変光栄に存じます。 今後もお客様にお喜びいただけるサービスをご提供できますようスタッフ一同、努めてまいります。 ご機会ございましたら、また是非ご利用くださいませ。 スタッフ一同、次回、Sam様にお会いできますことを心よりお待ち申し上げております。 フロント　酒井

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean, which is what I really like... ....and the only thing I don't like when I stay here is that there is only a small window, that does not let in sun light, so you can only have artificial light.
Stayed 1 night in Feb 2020
Response from front desk : karki on Feb 17, 2020
Thank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us .We apologized for the windows . Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was great, clean, and perfectly located. The big tv was a nice addition
Stayed 1 night in Jan 2020
Response from karki on Jan 31, 2020
Thank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us and the location of our hotel. Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location close to Kobe station and shopping streets. Nice food nearby also. The room was spacious and clean and the bed and pillows were very comfortable. And it was good to be able to control the room temperature.
Stayed 2 nights in Dec 2019
Response from karki on Jan 6, 2020
hank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us and the location of our hotel. We are delighted to hear about the room that makes your stay a comfortable one. Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearly JR Kobe station.and good travel to Kobe harbor.
Stayed 1 night in Dec 2019
Response from karki on Dec 30, 2019
Thank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us and the location of our hotel. Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to the railway station. The staff was super friendly and helpful. They kept our luggage for us after we checked out while we did a day trip to a close location. The breakfast was good and the room was clean and more spacious than others we had been in while staying in Japan. Would stay here again.
Stayed 1 night in Dec 2019
Response from karki on Dec 30, 2019
Thank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us and the location of our hotel.we are delighted to hear about our staff.we will continues the same to the valuable customers. Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we could stay longer!
Reception was so kind and gave us an upgrade. Our room was very large by Japanese standard. The bed was big and very comfortable. The ambiance was great. Wish we could stay longer. Next time in Kobe, we definitely will stay again.
Stayed 1 night in Dec 2019
Response from karki on Dec 19, 2019
Thank you for choosing Centurion Hotel Grand Kobe for your stay. We are glad you liked your stay with us and the reception .We will continues the same behaviour and tries to comfort all the valuable customers. Thank you for your valuable feedback. Looking forward to see you again in our hotel. Best regards Front desk: karki